Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 15, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youAccording to our records the first contact we had requesting the cancelation of your account was on June 20, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further chargesUsing this method, you will incur no charges for the productAn email was sent to your email address with full instructions to return your package.The Trial portion of the product is yours to keepIf you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date belowReturns will not be recognized without an RMA number Your RMA number is [redacted] Your package must be received back to our warehouse before 2015-07-to avoid being charged $for the Complete ProgramThe initial shipping costs are not refundablePlease write the RMA number prominently on the outside of the shipping packageOur return shipping address is: [redacted] Please note that we process returns within hours of it arriving to our warehouseIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Bella at Home Customer Service Team hours a day, days a week [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told that I the items were not returned with in the slotted amount of days "unopened" that I would be charged. Lot can not be a trial of I am unable to open the product.
Regards,
[redacted]
I reject the business's response because I immediately returned the items they sent me that I did not order.I did not send it return receipt which they are certainly taking advantage of. Absolutely despicable.
Mr. [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records, we issued you a return merchandise authorization number ( through email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. As a courtesy, we have gone ahead and issued you an immediate refund of $92.13. To this day, we have not received your returned shipment. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Ms. Allen, We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on January 21, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day...
trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on March 20, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a 75% refund. An email was sent to your email address with full instructions to return your package. We have gone ahead and issued you a refund of $70.73. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Ms. [redacted], We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further charges. You have been issued a refund of $9.41 as a courtesy, and allowed to keep the product. You have not received any additional charges. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can. Sincerely,Bella at Home
Mr. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on January 6, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on January 14, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. Your package must be received back to our warehouse before 2016-04-01 to avoid being charged $9.41 for the Complete Program. The initial shipping costs are not refundable. Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Bella at Home ###-###-####
Bella at Home is completely dishonest. I never, ever received a package or return label from Bella at Home. I have spoken to the Mail Fraud department at the United States Postal Office, USA and they feel Mail Fraud is certainly a problem for this company. They have no record of a package being shipped to my address from Bella at Home. The tracking number that Bella at Home gave me was only a PRESHIPMENT LABEL, which means the package never left their facility. The USPS are currently investigating as well. Upon realizing that I was on to their fraudulent activities, Bella at Home has adjusted my credit card account after my credit card company started disputing the charges. inve
Ms.[redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 23, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial...
period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on July 05, 2016. At the time you canceled your account, you kept the most recently received order, and no refunds were issued. All future orders to this customer will be discontinued As a courtesy, we have gone ahead and issued you an a return merchandise authorization aka RMA number so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Bella at Home###-###-#### (US Only)
Mr. [redacted], We have received your complaint from the Revdex.com and take your complaint seriously. Your charges for the cost of the product have declined and never went through. You do not have an active account with us. You have only been charged the initial trial fees for your trial package equaling $4.90. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can. Sincerely, Olivia M[redacted]
Dear [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on September 9, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...
were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on September 17, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)
Ms. [redacted] We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on August 30 , 2016. The terms of the offer that you agreed to at the time of your order clearly state...
that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on September 9, 2016. The first time we heard from you regarding the cancelation of your account was on September 10, 2016 when you canceled with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 35% refund on your charge in lieu of returning the product for a full refund. You accepted that offer and a refund of $32.25 was issued on September 10, 2016. Your account has been canceled and you have not received any shipments or charges since then. If you should need further assistance, please contact our Customer Service Center. Thank you, Bella at Home [redacted]
Please see attachments for proof of shipment received on August 24, 2016 signed by a L Luis. Also please see other attachment a print screen from Bella At Home refund web site stating within 15 days not 8 days.Which proves false advertising and them lying about not receiving my package which not only the box was covered on all sides and top and bottom with the RMA # as well as the FedEx label which you can clearly see on the FedEx shipment statement.
Ms. Allen, We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account. You will not receive any charges for the product. You have been issued a refund of $70.73 and we have not requested that you return the product back. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Sincerely,Bella At Home
Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 22, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on April 29, 2016. As a courtesy, we have gone ahead and issued you an immediate refund of $94.31. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to list the following inconsistencies and events with regard to my complaint.First and foremost, Bella At Home is in the practice of not refunding any monies or honoring their agreements/promises. I had to make several phone calls and was never given the opportunity to speak to someone in management to correct my issue. I was instead offered a 10%, 30%, 50%, 75% refund, all of which I rejected. I explained that I did not feel the product shipped to me was in fact worth $92.13 plus the shipping cost of $3.87. After several shouting matches, I was given a Return Merchandise Authorization No. (19-629562) and told to send the unused portion and my money ($92.13) would be refunded. I returned the unused portion of the whitening pens and mouth guard by UPS. The cost of the shipment was $10.47 and the Tracking No. is [redacted] It was received at [redacted], Unit E, Henderson, Nevada [redacted], the address I was instructed to return the product to. In the interim, I had contacted my financial institution and requested a block of any future debits from my account from Bella at Home. My financial institution granted my request and granted me a temporary credit of $92.13. On July 22, 2015, the credit was reversed because Bella's falsification of the true events. I contacted Bella to confirm their receipt of the merchandise and was met with uncooperative staff members who clearly did not have the ability to confirm shipment receivable information or direct me to the proper party. They were uncooperative and never once attempted to resolve this issue amicably.As of today, September 10, 2015, I no longer have the merchandise since it was returned and Bella has kept my money ($92.13) all for the grand total of $106.47. I have attached copies of the UPS Shipment Receipt along with reversal letter of the temporary credit from my bank.I am requesting a refund in the amount of $92.13 and will not stop my efforts until this is rectified.
Regards,
[redacted]
Ms. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 2, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were...
to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on March 3, 2016. At the time you canceled your account, we issued you a full refund of $28.71. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 21, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have...
a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” According to our records the first contact we had requesting the cancelation of your account was on March 23, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid all further charges. An email was sent to your email address with full instructions to return your package. Your account remains canceled and you will not receive any further shipments or charges. Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. If you should need further assistance, please contact our Customer Service Center. Bella at Home Customer Service Team ###-###-#### (US Only)
I was not aware of this type of Operation only a crooked American company doing that type of sneaky fine prints that I have no recollection I have read it if I would have I would no way I would have made any purchase. what the bloody hell any one want to buy those bloody teeth whitener that does not even work. you would need an army to supply all those teeth whiteners. anyway all those were sent back . meanwhile I have lost my wife to aggressive cancer last year I had not checked my credit card just made payments and I have been taking her to regular chemo therapy and radiation treatments.beside the point. you are dishonest crooks. you have conned many other people as I just been reading the Crooks Registry. all I am asking is to refund those money that you have taken without authority. you cant take any more because I have cancelled my CITI Bank Card.
Dear [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on July 9, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...
were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records, you spoke to one of our call representatives on July 23, 2016 As a courtesy, we have gone ahead and issued you an immediate refund of $94.31. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)
Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 15, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youAccording to our records the first contact we had requesting the cancelation of your account was on June 20, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further chargesUsing this method, you will incur no charges for the productAn email was sent to your email address with full instructions to return your package.The Trial portion of the product is yours to keepIf you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date belowReturns will not be recognized without an RMA number Your RMA number is [redacted] Your package must be received back to our warehouse before 2015-07-to avoid being charged $for the Complete ProgramThe initial shipping costs are not refundablePlease write the RMA number prominently on the outside of the shipping packageOur return shipping address is: [redacted] Please note that we process returns within hours of it arriving to our warehouseIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Bella at Home Customer Service Team hours a day, days a week [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told that I the items were not returned with in the slotted amount of days "unopened" that I would be charged. Lot can not be a trial of I am unable to open the product.
Regards,
[redacted]
I reject the business's response because I immediately returned the items they sent me that I did not order.I did not send it return receipt which they are certainly taking advantage of. Absolutely despicable.
Mr. [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records, we issued you a return merchandise authorization number ( through email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. As a courtesy, we have gone ahead and issued you an immediate refund of $92.13. To this day, we have not received your returned shipment. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Ms. Allen, We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on January 21, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day...
trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on March 20, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a 75% refund. An email was sent to your email address with full instructions to return your package. We have gone ahead and issued you a refund of $70.73. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Ms. [redacted], We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further charges. You have been issued a refund of $9.41 as a courtesy, and allowed to keep the product. You have not received any additional charges. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can. Sincerely,Bella at Home
Mr. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on January 6, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on January 14, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. Your package must be received back to our warehouse before 2016-04-01 to avoid being charged $9.41 for the Complete Program. The initial shipping costs are not refundable. Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Bella at Home ###-###-####
Bella at Home is completely dishonest. I never, ever received a package or return label from Bella at Home. I have spoken to the Mail Fraud department at the United States Postal Office, USA and they feel Mail Fraud is certainly a problem for this company. They have no record of a package being shipped to my address from Bella at Home. The tracking number that Bella at Home gave me was only a PRESHIPMENT LABEL, which means the package never left their facility. The USPS are currently investigating as well. Upon realizing that I was on to their fraudulent activities, Bella at Home has adjusted my credit card account after my credit card company started disputing the charges. inve
Ms.[redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 23, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial...
period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on July 05, 2016. At the time you canceled your account, you kept the most recently received order, and no refunds were issued. All future orders to this customer will be discontinued As a courtesy, we have gone ahead and issued you an a return merchandise authorization aka RMA number so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Bella at Home###-###-#### (US Only)
Mr. [redacted], We have received your complaint from the Revdex.com and take your complaint seriously. Your charges for the cost of the product have declined and never went through. You do not have an active account with us. You have only been charged the initial trial fees for your trial package equaling $4.90. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can. Sincerely, Olivia M[redacted]
Dear [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on September 9, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...
were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on September 17, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)
Ms. [redacted] We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on August 30 , 2016. The terms of the offer that you agreed to at the time of your order clearly state...
that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on September 9, 2016. The first time we heard from you regarding the cancelation of your account was on September 10, 2016 when you canceled with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 35% refund on your charge in lieu of returning the product for a full refund. You accepted that offer and a refund of $32.25 was issued on September 10, 2016. Your account has been canceled and you have not received any shipments or charges since then. If you should need further assistance, please contact our Customer Service Center. Thank you, Bella at Home [redacted]
Please see attachments for proof of shipment received on August 24, 2016 signed by a L Luis. Also please see other attachment a print screen from Bella At Home refund web site stating within 15 days not 8 days.Which proves false advertising and them lying about not receiving my package which not only the box was covered on all sides and top and bottom with the RMA # as well as the FedEx label which you can clearly see on the FedEx shipment statement.
Ms. Allen, We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account. You will not receive any charges for the product. You have been issued a refund of $70.73 and we have not requested that you return the product back. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Sincerely,Bella At Home
Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 22, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on April 29, 2016. As a courtesy, we have gone ahead and issued you an immediate refund of $94.31. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to list the following inconsistencies and events with regard to my complaint.First and foremost, Bella At Home is in the practice of not refunding any monies or honoring their agreements/promises. I had to make several phone calls and was never given the opportunity to speak to someone in management to correct my issue. I was instead offered a 10%, 30%, 50%, 75% refund, all of which I rejected. I explained that I did not feel the product shipped to me was in fact worth $92.13 plus the shipping cost of $3.87. After several shouting matches, I was given a Return Merchandise Authorization No. (19-629562) and told to send the unused portion and my money ($92.13) would be refunded. I returned the unused portion of the whitening pens and mouth guard by UPS. The cost of the shipment was $10.47 and the Tracking No. is [redacted] It was received at [redacted], Unit E, Henderson, Nevada [redacted], the address I was instructed to return the product to. In the interim, I had contacted my financial institution and requested a block of any future debits from my account from Bella at Home. My financial institution granted my request and granted me a temporary credit of $92.13. On July 22, 2015, the credit was reversed because Bella's falsification of the true events. I contacted Bella to confirm their receipt of the merchandise and was met with uncooperative staff members who clearly did not have the ability to confirm shipment receivable information or direct me to the proper party. They were uncooperative and never once attempted to resolve this issue amicably.As of today, September 10, 2015, I no longer have the merchandise since it was returned and Bella has kept my money ($92.13) all for the grand total of $106.47. I have attached copies of the UPS Shipment Receipt along with reversal letter of the temporary credit from my bank.I am requesting a refund in the amount of $92.13 and will not stop my efforts until this is rectified.
Regards,
[redacted]
Ms. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 2, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were...
to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on March 3, 2016. At the time you canceled your account, we issued you a full refund of $28.71. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 21, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have...
a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” According to our records the first contact we had requesting the cancelation of your account was on March 23, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid all further charges. An email was sent to your email address with full instructions to return your package. Your account remains canceled and you will not receive any further shipments or charges. Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. If you should need further assistance, please contact our Customer Service Center. Bella at Home Customer Service Team ###-###-#### (US Only)
I was not aware of this type of Operation only a crooked American company doing that type of sneaky fine prints that I have no recollection I have read it if I would have I would no way I would have made any purchase. what the bloody hell any one want to buy those bloody teeth whitener that does not even work. you would need an army to supply all those teeth whiteners. anyway all those were sent back . meanwhile I have lost my wife to aggressive cancer last year I had not checked my credit card just made payments and I have been taking her to regular chemo therapy and radiation treatments.beside the point. you are dishonest crooks. you have conned many other people as I just been reading the Crooks Registry. all I am asking is to refund those money that you have taken without authority. you cant take any more because I have cancelled my CITI Bank Card.
Dear [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on July 9, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...
were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records, you spoke to one of our call representatives on July 23, 2016 As a courtesy, we have gone ahead and issued you an immediate refund of $94.31. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)