Gorenter.com

We received on 6/25/a notice to vacate the property 8/31/We responded with a letter on the same day with move out instructionsOne of the instructions were that they had to vacate and turn in keys on or before 8/31/or they would be charged for next months rentThe keys and possession
were turned back to us by them in our office on 9/3/That is why the additional rent has been charged to the tenants account

My story is so similar to all the rest that I've read about under GoRener Reviews. I rented my house from GoRenter a year ago, February 2013 to be exact, I paid all the deposits, including their $250 Admin. Fee which was suppose to be a one time fee, and I paid my rent up 6 months in advance. When I called GoRenter to look at the home they gave me the lockbox code and said to go on in and check it out and then to call them when I finished to let them know I put key back and to come in to fill out application. Had to pay $35 application fee to be approved for the rental home, and they approved me. On the day I moved into the house I completed the move in check list of things I saw that were wrong, and found several like the screen door to the sliding glass door had the screen ripped out of it, the glass shower doors in master bath were disgustingly filthy, the laundry room floor hadn't been cleaned in years I'm guessing, and the inside paint job was the sloppiest paint job I had ever seen in my life. I also found a set of wood blinds that should have been replaced because they were broken and somebody tried to make it look as though there was nothing wrong with it to put that off on the tenant to replace. Now because I loved the house so much, I overlooked all this as minor and accepted what they told me, and that was I accepted the house "As Is" when I signed the contract.

My rent was paid in advance and then early every month until Dec. 2013 I paid late and it cost me $1128.55 on an $850 a month rent. Then in January I paid late again and talked to [redacted] to explain to her that I was experiencing some financial difficulties but would get the rent paid by the 15th and I did, it cost me $1247.25 for the month of January. Then February came around, I called [redacted] and explained that my boyfriend was getting ready to start a new job that is going to pay him very good, and that he was helping me out with my bills. Business was slow for me but with his new job it wouldn't matter if business was slow, his income will pay the rent regardless. My boyfriend is moving in with me, so I was told that he needed to fill out application and pay $35 application fee, he has to be approved before he can live with me. [redacted] told me that I would be in breach of my contract if he lives with me now without their approval, so I told her he stays at my house a few days a week but lives with his mother. I told her we were going to be late on February rent and asked if they could forego the legal proceedings and work out some kind of payment arrangement for our February rent. Needless to say they sent paperwork to their attorneys and took me to court. I went to court and their attorney took me out in hall to discuss the case, asked if I was still living there and I told him I wanted to stay and work out payment arrangement, then he said to call [redacted] after court and tell her that and she will work something out. He had me sign paperwork which I found out after court was for the judgment and writ of restitution and I had 5 days to come up with the funds or be served writ by constable and be locked out of my house. Having never been evicted from anyplace in my life I believed what the attorney was telling me, HUGE MISTAKE! I called [redacted] to see if we could get set up on a payment plan and was told on the afternoon of the 28th that I only had until the 28th to be approved for payment plan. She knew I wanted to stay that house, she knew my situation and she knew that the payment arrangement I was asking for would have brought us current by the end of March but she refused to help me. The constable came out to my house on 3/5 and locked me out. Everything I own is locked inside that house and I have to pay $3400 to gain reentry into my house. I don't have that kind of money, and I feel I have been ripped off, this whole matter could have been resolved without all the added fees had they worked with me but they don't give a [redacted] about their tenants they just care about the money. The fact that I have been a good tenant didn't matter either, or that I keep the house in immaculate condition. My lease ended in February, they automatically charged me the month to month rate for March of $892.50,plus $100 lease renewal admin fee (was told in beginning the $250 was one time charge) plus $50 late charge for 2nd day late fee, plus daily late charge for February still of $9.35, plus late charges accruing in the amount of $9.77 a day for March, plus another $200 for the writ and eviction, and of course the monthy admin. fee on my rent of $37.48 for a grand total of $1308.87. Add to that the $1794.80 I have to pay for February, and almost $1400 of that is late fees and court costs! And we have a grand total of $3103.67. Today I found out that amount went up another $300 so now I have to pay $3403.67 to get back into my house. Are you [redacted]ing kidding me? That's 4 months of rent payments, how can they get away with this?

Be that as it may, I put a call in to the property owner of my house today to talk to him about what is going on. After reading all the complaints about these people online I wonder If he is even aware of the situation, and I'm curious to know if he is getting billed for the same legal fees they billed me for. I am not renewing my lease unless I can do it through the owner himself, and I want to see these crooked bs get what they deserve because all they are going to get out of me is the amount I owe for February rent and that's it. They can take the rest of these charges and shove them up their [redacted] sideways for all I care.

on January 1st 2008 Gorenter.com bought the [redacted] Accounts. We are a licensed realestate company with Arizona Department of Realestate.
1. The owner had been a client of [redacted] since 2004 and a client of Gorenter.com since 2008.
2. There was an existing...

tenant in the property when Gorenter.com took over the property that moved in the the home in 2007 and we had to evict and got a judgment in 2011.3. We don't allow tenants to make legal or illegal physical modifications to the home without prior authorization. It is written in the lease.
4. The unsafe and illegal lighting that he's talking was there when the tenant was evicted in 2011 and had moved in on 2007 prior to us taking over the property. We don't know if it was put in by that tenant or an earlier one.
5. The management company wouldn't be liable for damage the tenant caused or created the tenants are.
6. [redacted] and Gorenter.com were different companies with different principals and the transition was not a smooth one. Different Brokers etc. So his info even though we've explained it to him is incorrect.
7. If the Revdex.com is still using [redacted] as an email address they shouldn't be.
8. All of this info has been discussed with the owner by email.

We received on 6/25/14 a notice to vacate the property 8/31/14. We responded with a letter on the same day with move out instructions. One of the instructions were that they had to vacate and turn in keys on or before 8/31/14 or they would be charged for next months rent. The keys and possession...

were turned back to us by them in our office on 9/3/14. That is why the additional rent has been charged to the tenants account.

Terrible company to deal with. They are nonresponsive to maintenance issues and after our home was broken in to we had to get an attorney involved because they wouldn't do anything to secure the house. They created a bogus list of reasons not to return our security deposit and love to send out $35 certified letters for no reason.

on January 1st 2008 Gorenter.com bought the [redacted] Accounts. We are a licensed realestate company with Arizona Department of Realestate.
1. The owner had been a client of [redacted] since 2004 and a client of Gorenter.com since 2008.
2. There was an existing...

tenant in the property when Gorenter.com took over the property that moved in the the home in 2007 and we had to evict and got a judgment in 2011.3. We don't allow tenants to make legal or illegal physical modifications to the home without prior authorization. It is written in the lease.
4. The unsafe and illegal lighting that he's talking was there when the tenant was evicted in 2011 and had moved in on 2007 prior to us taking over the property. We don't know if it was put in by that tenant or an earlier one.
5. The management company wouldn't be liable for damage the tenant caused or created the tenants are.
6. [redacted] and Gorenter.com were different companies with different principals and the transition was not a smooth one. Different Brokers etc. So his info even though we've explained it to him is incorrect.
7. If the Revdex.com is still using [redacted] as an email address they shouldn't be.
8. All of this info has been discussed with the owner by email.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We are moving forward with a lawsuit. Gorenter has illegally kept the security deposit and claims the work has not been completed yet.  A new tenant has already moved into the property as of 8/24/15.  Gorenter will not provide proof of the work done. We maintained the tree the whole time we lived there and I have move in pictures of the tree when we first signed our lease four years ago. Gorenter has charged $550 to chop a tree beyond what we were presented with upon signing of our lease. We are not responsible for their "new" cosmetic changes to the tree. I will be bringing all of my proof to small claims court. They are also not in possession of a new signed lease that supposedly took effect this year. We did not sign the lease delivered because Gorenter illegally tried to raise our rent by $100 without owner consent. We contacted the owner and advised them that we would be moving because of the rental increase.  The owner contacted Gorenter who then sent a new month to month lease agreement with the correct rental amount a week prior to when the lease would take effect which we did not sign.

Regards,

April 16th

1. Just to clarify there were 2 different HOA violations. The first violation was in January that had a 100.00 fine. We called and got the 100.00 fine removed for the tenant but instead of having the weeds removed according to her own statement she didn't have them removed until March 6th. In early March the HOA goes out again to check her property before she cleans them up from the 1st violation and before March 6th and they send a second violation for weeds and fine for 200.00. 

2. The reason a vendor was sent out to the property to take care of the weeds is because inspite of sending her letters and asking her to contact us and let us know if she was taking care of the situation and even telling her we were sending a vendor out after we received the 2nd violation with the 200.00 fine we still heard nothing from her until March 17th according to her own statement. So tenant is creating violations which are creating charges to the owners HOA account and we receive no contact from her until she's charged for sending someone out to take care of them. She still insists there were no weeds even though the weeds are clearly visible on the front yard side of the house by the trash cans. but even if they had done no work we still had to send someone out to see and verify what the property looked like. We had not heard from the tenant what they were doing.

3. In spite of all this on April 8th we credited the tenant 200.00 to their account. They currently have a credit of 199.60 on their account.

Thank You

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Not only is this response not accurate but we've made numerous attempts to talk with a supervisor or manager and have not yet received a call back. We are feeling extremely frustrated. We would have loved to resolve this directly with the company but are not hearing back from anyone but [redacted]. She is very nice and professional but she is not in a position to make a decision. She has repeatedly told us that she has to take this back to her supervisor. We've asked if the supervisor can contact us--we have not heard back.

The response did not address the unprofessional and unethical behavior of the agent, [redacted], that we dealt with.

Gorenter.com LLC is a licensed real estate company in the State of Arizona managing single family homes for individual owners. The tenant at the property [redacted], Scottsdale, Az. 85250 returned possession of the property on Friday the 24th of July.  We processed and vended to the...

inspector Monday (due to the weekend). The inspection was completed Tuesday the following day. The attachments are the move out summary letter sent regarding her security deposit, the pictures of the property at the time of inspection, and our communication with the tenant. The pictures reflect the condition of the property upon move out.  In our communication with her she indicated she paid for a janitorial and landscaper and she would send us those invoices as well as her pictures.  As of today we have not received them.  We suggested to the tenant she should have done an inspection after the work that she paid for was completed or get her money back from the people she used. As you can see in the pictures the yard was in need of cleanup and trimming, the home was in need of a janitorial (tubs, toilets, ceiling fans, oven, window sills, etc.), the pool needs to be cleaned and all the dirt out of the bottom of it, a broken window needs to be replaced, walls need to be repaired from damage and all the stencils and stickers removed before painting(not being charged for the actual painting), and damaged blinds need to be replaced. As per the [redacted] and the rules of the [redacted], security deposits are held in a trust account for the benefit of the tenant until such time as the tenant vacates the property. At that time an inspection is performed and damages and repair costs are determined. The security deposit is then released to the owner's account to help defray the expenses involved in getting the house rent ready again if the security deposit is more than those costs a refund is issued. If additional charges are due above the security deposit amount, the tenant will be asked to pay them. should the tenant refuse, the owner of this property is fully prepared to use any and all means available to collect the monies due.

[redacted] contacted me on 02/11 to advised me that the HOA had fine 100.00 for the weeds not being picked. The HOA give two warning prior to fining a property, however there were two warnings already on the property prior to me moving in so [redacted] advised me she would contact the HOA to have the 100.00 fine waived but I would need to have the weeds removed as soon as possible . I did not have the weeds removed until 03/06 due to other receives so I expected to receive a 100.00 fine. I then received a 200.00 fine which I paid without question even though I was advised the fine was 100.00. I notified [redacted] via email on 03.17 that the weeds were already picked on 03.13. I received an invoice on 03.21 from [redacted] from Gomaintence for a 100.00 for weed removal. I already paid a seperate company 150.00 on 03/06 for weed removal and I advised [redacted] again that I should not receive this fee the weeds were already removed.The picture in black and white is from the HOA showing my weeds in my front yard on 01/24

the other two pictures were forwarded to me from [redacted] one showing before and one showing after

you can CLEARLY see the weed removal on the yard prior to them coming to the residence

On their before and after pictures I do not see weeds on the yard, on the after picture it shows blue specks of wear there sprayed weed killer , not on weeds , but on rocks

this is why I am disputing the  bill of 100.00 for  weed removal from gorenter because they indeed did NOT remove my weeds

The owner signed an agreement with Gorenter.com on 1-26-2015 for properties [redacted] and [redacted] and on 2-16-2016 signed an agreement for the property at [redacted]. All properties are in Phoenix, Az. The property that seems to be at...

issue is the [redacted]. signed up on 2-16-2016  but I’m not sure what she’s talking about when referring to money taken from her. 1.       The owner on January 31st, February 1st  and the 25th of 2016 sent the tenant letters asking the tenant to pay additional money the owner thought she was owed from the tenant.(See Exhibits 1,2&3) The tenants responded back on February 28, 2016 (Exhibit 4) Tenant had lived in the property for about 12 Years and was on a section 8 voucher.2.       Neither the owner or the tenant had a copy of any lease agreements so we so we made contact with the tenants to sign a new lease. On March 1st the tenants came into the office and an email was sent to the owner advising her the arrangements the tenants were willing to do. (Exhibit 5)3.       On March 14th , 2016 email sent to Martha asking about the section 8 payment and her response. (Exhibit 6)4.       On March 28th , 2016 email sent to advise the owner that the tenant had not signed the lease agreement yet. This is when it started (Exhibits #7)5.       Cancellation acceptance emails were sent on March 29th and again on the 30th, 2016 (Exhibits #8)6.       The Brokers response to the owner (Exhibit 9)7.       Attached is the operating statement for the [redacted]. property which shows the extra money collected that the tenant had agreed to pay to get caught up. We received no rent from section 8 for this property.8.       Attached are the operating statements for the other 2 properties on Woodridge for the 2015 and 2016 years (Exhibits 11) All monies collected from the tenants have been credited to the owners account and bills paid and money sent to the owner according to the management agreement and according to Arizona Department of Real Estate regulations as you can see in the operating statements. As of the writing of this email we have not been contacted by anyone from the ADRE as to the owners allegations. During all the stuff going on in March the owner attempted to evict the tenants from the home even though she was receiving the majority of the rent from section 8 and the tenant was making payments to get caught up to us.ThanksBerne F[redacted]Chief Operating Officer E: [redacted]W: http://www.gorenter.comP: ###-###-####F: ###-###-####

After putting down hold money on the property at the advertised rate of $1,950.00 per month, the tenants asked if there was negotiation room on the price. The owner was contacted and agreed to $1,850.00 per month as a new rate. As with any negotiations, when a price reduction is negotiated the...

additional terms are also. No mention of including the landscaping at his reduced price. As for the 4.2% increase in the amount , this is clearly broken out in the lease and the explanations of charges as our administration fee including the rental tax required by the municipality the property is located in. We , at the time of signing of the leases, reduced the amount to 3% of the rental amount.Our Agent could not supply the keys at the time of the lease because the property owner still occupied the home and was trying to vacate early to accommodate the tenants by allowing them to place some of their items in the garage prior to his vacating. He consequently left two sets of keys at the home which were picked up by the husband and not relayed to the wife. The property owner cancelled landscaping on the property and is not including it in the reduced rent amount. GoRenter.com,LLC, realizes the stress moving into a new property can cause some short cuts or items overlooked when signing documents in a hurry. We stress to our tenants that they read and understand all of the documents prior to signing. GoRenter.com,LLC has made an offer to the tenants which gives them a choice of remaining at the agreed upon rent of $1,850.00 plus 3% administration and rental tax fee without yard care  furnished or raising the rent to the advertised rate of $1,950.00 per month plus the 3% administration and rental tax fee which would include monthly yard service. To date they have not responded to either offer. Thank yo for your help in this matter.

Response to complaint

1. Tenants signed lease in December, 2013

2. In January 2014 Tenant received 1st HOA violation for weeds with a $100.00 fine. We called the HOA on the tenant’s behalf and explained that she was a new tenant and asked them to waive the...

fine

and they did but reminded the tenant at that time that if they received another violation there would be fines from the HOA. Fines are charged to the owners HOA account for him to pay so it’s the tenant’s responsibility to reimburse the owner for those fines created by the tenant.

3.  The tenant received another HOA violation that we received on the 7th of March with a $200.00 fine this time and notified her of it. In the notice we tell her that since the fines attached to these violations are charged to the owner that we had dispatched a vendor to resolve the issue. We heard nothing in response to our letter from the tenant at that time to tell us that she had taken care of the weeds until after the $98.00 was charged to the tenants account to reimburse the owner. The fines will continue to get bigger if she continues to violate the HOA rules. She has other HOA violation for different things that have occurred once so courtesy notices have been sent for those items from them

4.  The vendor arrived at the property March 13, 2013 took before pictures sprayed weed killer with a dye and removed the weeds and took after pictures. There were indeed weeds on the property when the

vendor arrived as the photos show from the vendor. The owner has been charged for the invoice to clean up weeds as a result of the tenants actions and the tenants account has been charged to reimburse the owner for those charges.

Thanks

I don't know how the owner of this company sleeps at night. EVEN JUST READING THE RESPONSES THIS COMPANY GIVES TO EVERY NEGITIVE REVIEW JUST SHOWS YOU WHAT TYPE OF COMPANY THIS IS. Every single response is just deflecting GoRenter from taking any responsibility, ownership or is at any fault, it's always the landlord or the renter or even Arizona Laws to blame but NEVER go renter. The way this company operates and the type people they have working for them are completely shady. I would never even take a Job or position with this company. GoRenter.com is the worst company I have ever came across and it doesn't matter if your a renter or a landlord you will get screwed either way, they purposely see too it. This company see's people as only dollar signs not as people, clients or customers. Their main purpose or function is to rip people off and not feel one once of remorse. Just listen to the way they respond to the reviews. Their is not even one apology or any acknowledgement of empathy and this is how they treat and speak to clients. Just look at the reputation they have and how they screw people over and then laugh about how much they are able to get away with. What type of people can do that type of job and be okay with. A perfect example is [redacted], only a disgusting human being can work there and be okay with the way they treat their clients and could actually feel good about the work they do for this company. I could NEVER put my name or even be affiliated with a company this company and I strongly incourage everyone who reads this review to NOT get involved with this company. SAVE YOURSELF FROM A HUGE HEADACHE!!!

GoRenter.com is an agent acting on behalf of the owner of the property. In that capacity we have been reaching out to the owner trying to reach a suitable solution to this situation. The owner of the property has now offered the following solution to the landscaping maintenance issue. At the agreed upon reduced monthly amount of $1,850.00 per month plus applicable rental taxes, the owner will supply lawn-care for said property every three weeks from March through October. As the lawn goes dormant in the winter months, the tenant will be responsible if any lawn or yard maintenance is needed during those months. The owner is also paying for irrigation water and the service to deliver the irrigation. I am notifying the tenant of this decision by the owner and will draft an addendum to the lease agreement with those items outlined. I hope this is satisfactory to all concerned. Thank you.