Initial Business Response /* (1000, 5, 2014/10/08) */
To whom it may concern,
Our records show that the customer's request has been already handled through Grammarly [redacted] and the payment has been refunded. It may take up to 10 days for the refund to appear on the [redacted]'s...
statement.
Please let us know if you have any other comments or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/04/23) */
To whom it may concern,
Our records show that the customer reached out to customer support by email on Apr 21, and our customer service representative replied within 2 hours satisfying the [redacted]'s request in full, explaining the...
difference between the monthly and annual payments.
Please let us know if you have any comments or requests.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To whom it may concern,
We have conducted an investigation of the issue in question. Our records show that the customer contacted Grammarly Customer Support and the full refund has been processed immediately.
We would need additional information to be able to investigate any...
technical issue that might have occurred when the Grammarly Microsoft Office add-in was operated.In the meantime, Grammarly can be used at [redacted] in the Online Editor in your favorite browser.
We appreciate your patience. In order that we may provide the best service possible, please send us your feedback; we would appreciate a detailed account of your experience with our product.
Please do not hesitate to contact us with any questions or concerns you might have. We are committed to making your experience at Grammarly pleasant and rewarding.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/05/26) */
To whom it may concern,
Our records show that the customer didn't cancel the subscription before the 7-day free trial ended. The [redacted] attempted to cancel the subscription after the charge, but didn't complete the cancellation...
process. As a courtesy, we refunded the payment in full to (Visa) [redacted]0093 and cancelled the subscription. Please look for the refund to appear on your card statement within 10 business days. We hope to serve [redacted] in the future. Please feel free to contact us with any questions or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/03/23) */
To whom it may concern,
Our records show that the buyer contacted Grammarly [redacted] service on Mar 19, 2014, and received a response within 30 minutes of the refund request. [redacted] rep granted a full refund by voiding the...
pending payment.
"Hello [redacted],
My name is [redacted] and I'll be happy to assist you today.
Would it be possible for you to describe the steps you followed?
Did you perhaps try to cancel using a smartphone/telephone/other device or on a computer?
Was the Internet speed fast or slow?
Which browser did you use?
Could you describe any other circumstances around the cancellation process?
Thank you very much for providing us with this information.
I have reviewed your account history and activity after the payment and, as an exception, refunded the payment (voided the pending payment). Your funds should be released and be available to you soon -- if you review your updated credit card statement, there will be no settled payment for Grammarly.
Your subscription associated with the login: [redacted]@gmail.com has been canceled.
(Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing)
Please feel free to contact me with any questions or comments you might have.
Best regards,
[redacted]"
Please let us know if you have any questions, comments, or requests.
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/05/26) */
To whom it may concern,
The email address the [redacted] provided [redacted]@gmail.com is associated with a 7-day Grammarly Free Trial account that was created on Feb 12, 2013. It was canceled within 7 days of trial, and there are...
NO charges associated with this account.
There must be another account, which [redacted] has created with Grammarly. Please note, Grammarly allows only one free trial of Grammarly per our Terms of Service.
Please get back to us providing the other email address registered with Grammarly.
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 10, 2014/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a response and refund immediately.
Initial Business Response /* (1000, 5, 2014/10/08) */
To whom it may concern,
Our records show that the customer's request has been already handled through Grammarly [redacted] and the payment has been refunded. It may take up to 10 days for the refund to appear on the [redacted]'s...
statement.
Please let us know if you have any other comments or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/04/23) */
To whom it may concern,
Our records show that the customer reached out to customer support by email on Apr 21, and our customer service representative replied within 2 hours satisfying the [redacted]'s request in full, explaining the...
difference between the monthly and annual payments.
Please let us know if you have any comments or requests.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To whom it may concern,
We have conducted an investigation of the issue in question. Our records show that the customer contacted Grammarly Customer Support and the full refund has been processed immediately.
We would need additional information to be able to investigate any...
technical issue that might have occurred when the Grammarly Microsoft Office add-in was operated.In the meantime, Grammarly can be used at [redacted] in the Online Editor in your favorite browser.
We appreciate your patience. In order that we may provide the best service possible, please send us your feedback; we would appreciate a detailed account of your experience with our product.
Please do not hesitate to contact us with any questions or concerns you might have. We are committed to making your experience at Grammarly pleasant and rewarding.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/05/26) */
To whom it may concern,
Our records show that the customer didn't cancel the subscription before the 7-day free trial ended. The [redacted] attempted to cancel the subscription after the charge, but didn't complete the cancellation...
process. As a courtesy, we refunded the payment in full to (Visa) [redacted]0093 and cancelled the subscription. Please look for the refund to appear on your card statement within 10 business days. We hope to serve [redacted] in the future. Please feel free to contact us with any questions or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/03/23) */
To whom it may concern,
Our records show that the buyer contacted Grammarly [redacted] service on Mar 19, 2014, and received a response within 30 minutes of the refund request. [redacted] rep granted a full refund by voiding the...
pending payment.
"Hello [redacted],
My name is [redacted] and I'll be happy to assist you today.
Would it be possible for you to describe the steps you followed?
Did you perhaps try to cancel using a smartphone/telephone/other device or on a computer?
Was the Internet speed fast or slow?
Which browser did you use?
Could you describe any other circumstances around the cancellation process?
Thank you very much for providing us with this information.
I have reviewed your account history and activity after the payment and, as an exception, refunded the payment (voided the pending payment). Your funds should be released and be available to you soon -- if you review your updated credit card statement, there will be no settled payment for Grammarly.
Your subscription associated with the login: [redacted]@gmail.com has been canceled.
(Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing)
Please feel free to contact me with any questions or comments you might have.
Best regards,
[redacted]"
Please let us know if you have any questions, comments, or requests.
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/05/26) */
To whom it may concern,
The email address the [redacted] provided [redacted]@gmail.com is associated with a 7-day Grammarly Free Trial account that was created on Feb 12, 2013. It was canceled within 7 days of trial, and there are...
NO charges associated with this account.
There must be another account, which [redacted] has created with Grammarly. Please note, Grammarly allows only one free trial of Grammarly per our Terms of Service.
Please get back to us providing the other email address registered with Grammarly.
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 10, 2014/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a response and refund immediately.