Grand Peaks Property Management

Our responsibility is to adhere to the legal and binding contract in which was signed by both [redacted] and [redacted] *** There is proper documentation and evidence to support the conversations both by phone and in person, in which the staff did follow protocol It was advised on several occasions that if indeed Mr [redacted] was planning to stay in the apartment, a notarized roommate addendum would be required along with proof that he is able to afford the apartment on his own [redacted] refused to get a signed roommate addendum as she stated she feared he would keep all of her personal belongings After that was disclosed, the staff relayed to Ms [redacted] the only other options would be to either stay in the apartment or put the apartment on notice to vacate It was stressed to Ms [redacted] that once she signs the notice to vacate, this would in fact put the apartment on notice and there would be lease break fees It wasn’t until after she and Mr [redacted] moved out that she disputed these fees Unless there is something different in writing, Ms [redacted] and Mr [redacted] are responsible for the lease break fees per the signed written TAA contractThank you, Dawn B [redacted] | Community Manager, CMTHorizons at Fossil Creek

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would however like to share the following as submitted to [redacted] regarding this matter;" Complaint: [redacted] ( [redacted] ) I am rejecting this response because:I confirmed this morning with [redacted] that [redacted] nor [redacted] were stating they owned this liability/ debt [redacted] did provide the creditor information as: [redacted] I will be closing my claim against [redacted] as they were correct in stating that [redacted] did indeed file this debt against my accountWhile I do hold [redacted] accountable for not sending me any notification of any monies owed, they do not hold this liability any longerThe [redacted] team denied any use of [redacted] I was informed this is a ongoing account with the agencyI would like the [redacted] team to help me get this matter resolved as previously requested in my initial claim.? " Sincerely, [redacted] ?

To Whom It May Concern, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? As written in the legal binding contract on page Per Paragraph and page Paragraph 36, you signed beginning April 04, and expiring April 03, 2018, notices and requests from any resident or occupant constitute notice from all residents in the apartment.? The contract states that both [redacted] and [redacted] are lease holders/residents and are both legally responsible for the terms of the Contract.? ? ? The legal and binding Lease contract also clearly states that if you move out prior to the lease expiration date of April 03, 2018, this is considered a lease break, therefore lease break fees would apply.? This was explained to you both verbally and in writing on your TAA Apartment Lease Contract as well as the Lease Addendum for Early Termination of Lease Contract you signed.? It was also explained to you by both the manager and assistant manager that if one lease holder was planning to stay in the apartment unit, they must have a roommate addendum notarized and bring the proper documentation as proof that their income would qualify them to have the apartment on their own.? Before signing the notice to vacate, the manager also explained that this would indeed be putting the apartment on the market.? That being said, you are legally responsible for the proper day notice to vacate and lease termination/buyout fee of $2076.? ? Also please note that our office does have a record of the conversations and events that took place concerning this matterThank you, ? Dawn B [redacted] Community Manager

[redacted] has not managed [redacted] *** since July The owner has remained the same and all files, apartment deposits, rent funds, etc have remained with the owner We are sympathetic to Ms [redacted] 's situation and have provided her with last known records However, [redacted] no longer collects debt for or on behalf of the owner [redacted] is the current management company and they, along with the owner, are the ones who makes the financial decisions regarding any debt owed to [redacted] ***We request that [redacted] *** be removed from this situation The contact information for [redacted] is: [redacted] *** [redacted] [redacted]

To Whom It May Concern, As written in the legal binding contract on page Per Paragraph and page Paragraph 36, you signed beginning April 04, and expiring April 03, 2018, notices and requests from any resident or occupant constitute notice from all residents in the apartment The contract states that both [redacted] and [redacted] are lease holders/residents and are both legally responsible for the terms of the Contract The legal and binding Lease contract also clearly states that if you move out prior to the lease expiration date of April 03, 2018, this is considered a lease break, therefore lease break fees would apply This was explained to you both verbally and in writing on your TAA Apartment Lease Contract as well as the Lease Addendum for Early Termination of Lease Contract you signed It was also explained to you by both the manager and assistant manager that if one lease holder was planning to stay in the apartment unit, they must have a roommate addendum notarized and bring the proper documentation as proof that their income would qualify them to have the apartment on their own Before signing the notice to vacate, the manager also explained that this would indeed be putting the apartment on the market That being said, you are legally responsible for the proper day notice to vacate and lease termination/buyout fee of $ Also please note that our office does have a record of the conversations and events that took place concerning this matterThank you, Dawn B [redacted] Community Manager

[redacted] does not own or manage [redacted] ***.? We sold the property in? July 2013.? In viewing their website, it looks like [redacted] is the new owner.? Please contact them:? [redacted]

Mr [redacted] , as we have discussed before you were provided with a move out statement which included your move out prorateI understand that you over paid, but as it was explained our system does not have an option to refund a partial paymentThe carpet was recently replaced before your move in as was damaged by your pet with urineOur professional cleaning company recommended that we replace the carpet for this reasonI am currently working on a second opinion as there have been occasions where the carpets was able to be cleaned on both side being that the carpet has a few more years of life expectancy per our standardsIf it becomes possible to clean the carpet you will be charged for this process and your final account statement will be adjustedPlease contact our leasing office for further details

Complaint: [redacted] I am rejecting this response because: I'm am so shocked and amazed that MsB [redacted] can write such outright lies about the facts of all of thisI was in a dangerous situation and she KNEW it and she admits in her response that she ignored that fact and expected me to continue to stay in that environment. She stated to me the only way I could move was for ME, to sign that form, NOT PATRICKThat was the only way she would give me a rental history reference to be able to move out. I left with her that day [redacted] ***is pay stubs she requested for him to be able to remain there on his ownIt was VERY CLEAR I was the only one movingIt was NEVER stated to me he had to move as wellAfter I fill out the notice I, [redacted] , was vacating the apartment, she asked when would I have the notarized affidavit to herI responded with as soon as I get out. The following Monday, Stephanie M [redacted] called telling me they had someone wanting to rent the apartmentI told her I didn't know for sure what [redacted] was doing, she needed to speak with him directHis plans were to stay, he was told the apartment had been rented, he needed to moveThey NEVER GAVE HIM AN OPTION TO STAYI CAN NOT AND DID NOT MAKE DECISIONS FOR HIMI MADE THAT CLEAR TO MSB [redacted] AND MSM [redacted] FROM THE VERY BEGINNINGThey had a willing and able Tennant thru the reminder of the lease term, who qualified, but choice to rent it out for a higher amount of rent than what he was paying since rental rates had increased and we had a very desirable unit that was in high demand. Sincerely, [redacted]

Final Consumer Response / [redacted] (2000, 7, 2015/08/03) */

We sold this property over a year ago. Although it appears this person lived at the property during our ownership, we will have to try and contact the previous manager to see if she remembers this resident Our Regional Manager for Texas is out for 2-weeks for a family emergency
but will respond when she returns and researches the files

Dear *** ***, I am sorry to hear that you are disappointed with the service we have provided youOur goal is to ensure that you have a positive experience while living at *** ***I understand that you are upset about the late fees that accrued on your accountUnfortunately, your
payment for the month of September was not received until September 5th, which is why your account was charged late feesHowever, in an effort to provide you with the best customer service possible while at the same time adhering to our company policies, we removed the late fees from your account this month as a courtesyYou also stated that your account has been charged unjustified late fees since before you moved into our communityI can assure you that the charges on your account are accurate and I will be more than happy to review those charges with youFor the month of July (the month in which you moved in), the payment you made for your prorated rent was returned by your bank marked "insufficient funds"Anytime a payment is returned for any reason, you account will be charged a $NSF fee and any applicable late fees until the full balance is paidFor the month of August your rent payment was received on August 4th, which is considered late per your lease contractIn addition, I am sorry to hear that you are having a flea problemUnfortunately, I have no record of any complaints of this kindHowever, I will be more than happy to address it immediatelyPlease provide me with the location of the area you are referring to as I will have my pest control company as well as my landscapers take care of this issue.Best Regards, *** ***

We sold this property over a year ago. Although it appears this person lived at the property during our ownership, we will have to try and contact the previous manager to see if she remembers this resident Our Regional Manager for Texas is out for 2-weeks for a family emergency
but will respond when she returns and researches the files.

To Whom It May Concern,
As written in the legal binding contract on page Per Paragraph and page Paragraph 36, you signed beginning April 04, and expiring April 03, 2018, notices and requests from any resident or occupant constitute notice from all residents in the apartment. The contract states that both *** *** and *** *** are lease holders/residents and are both legally responsible for the terms of the Contract. The legal and binding Lease contract also clearly states that if you move out prior to the lease expiration date of April 03, 2018, this is considered a lease break, therefore lease break fees would apply. This was explained to you both verbally and in writing on your TAA Apartment Lease Contract as well as the Lease Addendum for Early Termination of Lease Contract you signed. It was also explained to you by both the manager and assistant manager that if one lease holder was planning to stay in the apartment unit, they must have a roommate addendum notarized and bring the proper documentation as proof that their income would qualify them to have the apartment on their own. Before signing the notice to vacate, the manager also explained that this would indeed be putting the apartment on the market. That being said, you are legally responsible for the proper day notice to vacate and lease termination/buyout fee of $2076. Also please note that our office does have a record of the conversations and events that took place concerning this matterThank you, Dawn B*** Community Manager

Our responsibility is to adhere to the legal and binding contract in which was signed by both *** *** and *** ***. There is proper documentation and evidence to support the conversations both by phone and in person, in which the staff did follow protocol. It was advised on several occasions that if indeed Mr*** was planning to stay in the apartment, a notarized roommate addendum would be required along with proof that he is able to afford the apartment on his own. *** *** refused to get a signed roommate addendum as she stated she feared he would keep all of her personal belongings. After that was disclosed, the staff relayed to Ms*** the only other options would be to either stay in the apartment or put the apartment on notice to vacate. It was stressed to Ms*** that once she signs the notice to vacate, this would in fact put the apartment on notice and there would be lease break fees. It wasn’t until after she and Mr*** moved out that she disputed these fees. Unless there is something different in writing, Ms*** and Mr*** are responsible for the lease break fees per the signed written TAA contract. Thank you, Dawn B*** | Community Manager, CMTHorizons at Fossil Creek

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, WE have spoken to ***. We have decided to go forward with not charging the fee involved since the apt was leased very quickly after *** moved out. We are in the process of getting the refund on the fee that he has paid. Thanks!Julie R*** Community Manager

*** *** has not managed *** *** since July 2015. The owner has remained the same and all files, apartment deposits, rent funds, etc have remained with the owner. We are sympathetic to Ms***'s situation and have provided her with last known records
However, *** *** no longer collects debt for or on behalf of the owner. *** *** is the current management company and they, along with the owner, are the ones who makes the financial decisions regarding any debt owed to *** *** ***. We request that *** *** be removed from this situation The contact information for *** *** is: *** *** *** *** * *** ***
*** ** ***
*** *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would however like to share the following as submitted to *** *** regarding this matter;" Complaint: *** (*** ***) I am rejecting this response because:I confirmed this morning with *** *** that *** *** nor *** were stating they owned this liability/ debt*** *** did provide the creditor information as:*** *** ***I will be closing my claim against *** *** as they were correct in stating that *** *** did indeed file this debt against my accountWhile I do hold *** *** accountable for not sending me any notification of any monies owed, they do not hold this liability any longerThe *** team denied any use of *** ***I was informed this is a ongoing account with the agencyI would like the *** *** team to help me get this matter resolved as previously requested in my initial claim. "
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I'm am so shocked and amazed that MsB*** can write such outright lies about the facts of all of thisI was in a dangerous situation and she KNEW it and she admits in her response that she ignored that fact and expected me to continue to stay in that environment. She stated to me the only way I could move was for ME, to sign that form, NOT PATRICKThat was the only way she would give me a rental history reference to be able to move out. I left with her that day *** ***is pay stubs she requested for him to be able to remain there on his ownIt was VERY CLEAR I was the only one movingIt was NEVER stated to me he had to move as wellAfter I fill out the notice I, *** ***, was vacating the apartment, she asked when would I have the notarized affidavit to herI responded with as soon as I get out. The following Monday, Stephanie M*** called telling me they had someone wanting to rent the apartmentI told her I didn't know for sure what *** was doing, she needed to speak with him directHis plans were to stay, he was told the apartment had been rented, he needed to moveThey NEVER GAVE HIM AN OPTION TO STAYI CAN NOT AND DID NOT MAKE DECISIONS FOR HIMI MADE THAT CLEAR TO MSB*** AND MSM*** FROM THE VERY BEGINNINGThey had a willing and able Tennant thru the reminder of the lease term, who qualified, but choice to rent it out for a higher amount of rent than what he was paying since rental rates had increased and we had a very desirable unit that was in high demand.
Sincerely,
*** ***