I, the owner have made an appointment on 10/16/to look at the hot tub I had previously gone out to fix an led light issueAfter replacing the led light, the customer had also complained about a "wobbly" step surround packageA portion of the steps would not fit on the concrete and overhung onto the grass causing the "wobbly" feelingI inserted additional screw and used a few shims to correct the issue as best I couldAt that time, I ordered new panels and a new cover I have been awaiting panels and a new cover from the manufacturerThe cover has arrivedI have not received the panels, but believe I can use trim pieces to correct the issue to close out the warranty callI will also take a look at the leak, which was initially believed to be water "splashing from the hot tub"I have printed a new owners manual for the customer that contains her full warranty from the manufacturer I apologize for the wait and canceled appointmentI hope to have the issue permanently resolved this week Thank you for your ongoing patience Sincerely, NorCal Hot Tubs
I would like to start off by stating that this complaint has been sent to the wrong companyNorCal Hot Tubs is a separate business than [redacted] NorCal Hot Tubs has its own business license, sells different brands of spas than [redacted] , and pays its own taxesNorCal Tubs was leasing showroom space from [redacted] NorCal Hot Tubs did compete at the California State Fair against [redacted] in booths that were close together As per Mr [redacted] complaint, I agree that he ordered a hot tub, and the hot tub did not ship in the timeframe that was promised at time of purchaseMr [redacted] was upset by this and was given a full refundI would have loved to deliver Mr [redacted] 's hot tub, but it never arrived from the manufacturerNorCal hot tubs has discontinued business dealing with [redacted] [redacted] ***NorCal hot tubs believes it has done the correct thing in refunding the customerNorCal considers this case closedWe hope Mr [redacted] finds the hot tub that best suites him Sincerely, [redacted] NorCal Hot Tubs PS- In regards to claim number [redacted] , which is also a closed complaint sent to the wrong companyRevdex.com, please amend this and copy it to your recordsAgain, for a short period of time NorCal rented floor space from [redacted] NorCal Hot Tubs business license number isFurthermore, these responses from [redacted] were solely a courtesy from [redacted] to the Revdex.com
I would like to start off by stating that this complaint has been sent to the wrong companyNorCal Hot Tubs is a separate business than *** *** ***NorCal Hot Tubs has its own business license, sells different brands of spas than *** *** ***, and pays its own taxes. NorCal Tubs
was leasing showroom space from *** *** ***NorCal Hot Tubs did compete at the California State Fair against *** *** *** in booths that were close together
As per Mr*** complaint, I agree that he ordered a hot tub, and the hot tub did not ship in the timeframe that was promised at time of purchaseMr*** was upset by this and was given a full refundI would have loved to deliver Mr***'s hot tub, but it never arrived from the manufacturerNorCal hot tubs has discontinued business dealing with *** *** *** ***NorCal hot tubs believes it has done the correct thing in refunding the customerNorCal considers this case closedWe hope Mr*** finds the hot tub that best suites him
Sincerely,
** ***
NorCal Hot Tubs
PS- In regards to claim number ***, which is also a closed complaint sent to the wrong companyRevdex.com, please amend this and copy it to your recordsAgain, for a short period of time NorCal rented floor space from *** *** ***NorCal Hot Tubs business license number isFurthermore, these responses from *** *** *** were solely a courtesy from *** *** *** to the Revdex.com
I, the owner have made an appointment on 10/16/to look at the hot tub.
I had previously gone out to fix an led light issueAfter replacing the led light, the customer had also complained about a "wobbly" step surround packageA portion of the steps would not fit on the
concrete and overhung onto the grass causing the "wobbly" feelingI inserted additional screw and used a few shims to correct the issue as best I couldAt that time, I ordered new panels and a new cover.
I have been awaiting panels and a new cover from the manufacturerThe cover has arrivedI have not received the panels, but believe I can use trim pieces to correct the issue to close out the warranty callI will also take a look at the leak, which was initially believed to be water "splashing from the hot tub"I have printed a new owners manual for the customer that contains her full warranty from the manufacturer
I apologize for the wait and canceled appointmentI hope to have the issue permanently resolved this week
Thank you for your ongoing patience
Sincerely,
NorCal Hot Tubs
I, the owner have made an appointment on 10/16/to look at the hot tub I had previously gone out to fix an led light issueAfter replacing the led light, the customer had also complained about a "wobbly" step surround packageA portion of the steps would not fit on the concrete and overhung onto the grass causing the "wobbly" feelingI inserted additional screw and used a few shims to correct the issue as best I couldAt that time, I ordered new panels and a new cover I have been awaiting panels and a new cover from the manufacturerThe cover has arrivedI have not received the panels, but believe I can use trim pieces to correct the issue to close out the warranty callI will also take a look at the leak, which was initially believed to be water "splashing from the hot tub"I have printed a new owners manual for the customer that contains her full warranty from the manufacturer I apologize for the wait and canceled appointmentI hope to have the issue permanently resolved this week Thank you for your ongoing patience Sincerely, NorCal Hot Tubs
I would like to start off by stating that this complaint has been sent to the wrong companyNorCal Hot Tubs is a separate business than [redacted] NorCal Hot Tubs has its own business license, sells different brands of spas than [redacted] , and pays its own taxesNorCal Tubs was leasing showroom space from [redacted] NorCal Hot Tubs did compete at the California State Fair against [redacted] in booths that were close together As per Mr [redacted] complaint, I agree that he ordered a hot tub, and the hot tub did not ship in the timeframe that was promised at time of purchaseMr [redacted] was upset by this and was given a full refundI would have loved to deliver Mr [redacted] 's hot tub, but it never arrived from the manufacturerNorCal hot tubs has discontinued business dealing with [redacted] [redacted] ***NorCal hot tubs believes it has done the correct thing in refunding the customerNorCal considers this case closedWe hope Mr [redacted] finds the hot tub that best suites him Sincerely, [redacted] NorCal Hot Tubs PS- In regards to claim number [redacted] , which is also a closed complaint sent to the wrong companyRevdex.com, please amend this and copy it to your recordsAgain, for a short period of time NorCal rented floor space from [redacted] NorCal Hot Tubs business license number isFurthermore, these responses from [redacted] were solely a courtesy from [redacted] to the Revdex.com
I would like to start off by stating that this complaint has been sent to the wrong companyNorCal Hot Tubs is a separate business than *** *** ***NorCal Hot Tubs has its own business license, sells different brands of spas than *** *** ***, and pays its own taxes. NorCal Tubs
was leasing showroom space from *** *** ***NorCal Hot Tubs did compete at the California State Fair against *** *** *** in booths that were close together
As per Mr*** complaint, I agree that he ordered a hot tub, and the hot tub did not ship in the timeframe that was promised at time of purchaseMr*** was upset by this and was given a full refundI would have loved to deliver Mr***'s hot tub, but it never arrived from the manufacturerNorCal hot tubs has discontinued business dealing with *** *** *** ***NorCal hot tubs believes it has done the correct thing in refunding the customerNorCal considers this case closedWe hope Mr*** finds the hot tub that best suites him
Sincerely,
** ***
NorCal Hot Tubs
PS- In regards to claim number ***, which is also a closed complaint sent to the wrong companyRevdex.com, please amend this and copy it to your recordsAgain, for a short period of time NorCal rented floor space from *** *** ***NorCal Hot Tubs business license number isFurthermore, these responses from *** *** *** were solely a courtesy from *** *** *** to the Revdex.com
I, the owner have made an appointment on 10/16/to look at the hot tub.
I had previously gone out to fix an led light issueAfter replacing the led light, the customer had also complained about a "wobbly" step surround packageA portion of the steps would not fit on the
concrete and overhung onto the grass causing the "wobbly" feelingI inserted additional screw and used a few shims to correct the issue as best I couldAt that time, I ordered new panels and a new cover.
I have been awaiting panels and a new cover from the manufacturerThe cover has arrivedI have not received the panels, but believe I can use trim pieces to correct the issue to close out the warranty callI will also take a look at the leak, which was initially believed to be water "splashing from the hot tub"I have printed a new owners manual for the customer that contains her full warranty from the manufacturer
I apologize for the wait and canceled appointmentI hope to have the issue permanently resolved this week
Thank you for your ongoing patience
Sincerely,
NorCal Hot Tubs