I am rejecting this response because:Affiliate partners in promoting your product by using a bait and switch tactic to sell your product should be a concern to you. If you notice on the contract that he supposedly signed, the name of the broker is not listed, only "Virus Eraser" is listed. In the contract it list's [redacted]" as the affiliate company as well as the consumer in the contract. This in my estimation is an effort to hide their identity or to make virus eraser solely responsible.Regardless, the contract should be null and void as it does not state all parties clearly and their roles in the contract. The consumer is the only name listed other than "Virus Eraser". If it is an affiliate that is selling your product, they should be listed as well. Please see attached copy.
I am rejecting this response because: This is the very same thing they've been claiming since MID-AUGUST...it's always something, and it's always a lie.
I am rejecting this response because: After not receiving the first two checks that were allegedly sent to me, I am inclined to believe that no check was ever sent. I am extremely disappointed at the lack of attention to this issue by Virus Eraser. I would like someone to please get to the bottom of this asap.Please provide me with proof of these alleged payments, how they were sent, where they were sent, traching number, etc. I assume you somehow track your mail whether it's thru [redacted], etc. I would like to have my private investigator look further into who recevied these checks. You guys should have my bank account number from the check of mine that you cashed. I would like to please request that you issue my refund directly into my bank account via electronic check. Please contact me asap. [redacted]
Regarding complaint ID [redacted], I want to report that Virus Erase has credited a $700 refund to my credit card, as they stated they would do; however, I question the method they used to get me to purchase their product. I computer was hijacked by someone, and I was not able to close it out or turn it off, even by unplugging from power source ( it is a laptop)until I called the phone # shown at the bottom of the screen, at which time I was connected to Virus Erase. This seems to me a questionable way to do business, and virus Erase should investigate how this could happen in a reputable business. As for me, I am satisfied with the results of my report to the Revdex.com.Thank You,[redacted]
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed.Our sincere apologies for the inconvenience caused to you, we would like to inform you that the account is very old. Hence we would able to offer you a partial refund of $100.00 which can sent via check to your mailing address. Would request you to confirm the same and we will start the process from our end.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #[redacted].First of all we would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with it. We are Antivirus Software company for [redacted] and [redacted] with Tech Support Services for consumers. We also work...
with resellers / affiliates to process our sales. It could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer. All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a full refund of his money per the desired settlement, we have proceeded with the same. The amount would reflect within 5-7 business days back to customer's account. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: We have not had our money of $245.50 refunded to us. They refunded $129.99 to our credit card,and they claimed we had to pay this amount first before they would refund the $245.50. Our Credit Union stated there has been no refunding of $245.50 from Virus Eraser!
Hello..this is not a bait and switch.. My guess is this virus was the result of sights not suggested in this world .please note that at no time did virus eraser actas you state. Regards
Hi,As mentioned in our previous response, the refund has been processed from our end. Please find attached the screenshot for the refund receipt which gets generated as soon we process the refund. There is a reference # [redacted] which will help your bank to track down the refund. Request you to kindly contact your bank and give them the reference number and they will be able to assist you further with it. You can always reach us at [email protected] for any further issue.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #[redacted].We would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with it. We are Antivirus Software company for Windows and Mac with Tech Support Services for consumers. We also work with resellers /...
affiliates to process our sales. It could be possible that when the customer called she reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer. If the customer needs any assistance she can reach us on [redacted] and we will be glad to assist. Thank you.Regards,Team Virus Eraser
Revdex.com:
.
I have received another check from Virus Eraser on Friday 15th of 2017.. I cashed the check at my bank hoping it will not be another check that will bounce like the first check..If this second check bounces what will be my next option with this company????
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However, as of this morning, Virus Eraser has not followed through with the refund of $217.50 to my [redacted] card.
I am rejecting this response because: I wish to keep the case open until the credit card company has settled on the dispute. I wish to clarify that virus-eraser (or one of its affiliates) made unsolicited contact with my mother. She did not reach out to anyone regarding a computer virus.
Hi,This is in reference to the case no. [redacted], we do see that the customer called us on 22nd of July, 2017 and paid $199.99 for 1 Year of Service, after the proper authorization the payment was processed. Per our service agreement if any of our customers are unhappy/dissatisfied with the services...
and want the refund we proceed in resolving the issues within 7 to 10 days. We received your call and the diagnostic expert helped you understand why did that issue occurred on your computer. Virus Eraser Inc is an authorized reseller partner for [redacted] and not a partner. There must have been some miscommunication and we apologize for the same. Virus Eraser helped you fix the issue of the computer and agreed to provide the support for next 1 year. We understand you did not want us to cash the check but the scan copy of the check was already in the system and the bank cashed it. We sent out a check as for the refund, as acheduled, the entire process takes 15-20 business days. As per your email, we see you have not received the check. We will cancel the first refund check and send another check for $199.99, which you should receive within 15 - 20 business days.We apologize for all the inconvenience caused.In case there is any further question the customer can reach us out at [email protected] or can contact on our Customer Service number: [redacted].Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was...
offered to the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 5-7 business days. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 5-7 business days. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,The refund amount is sent through a check to your physical address. You might receive it in 3 to 4 days. Thank you.Regards,Team Virus Eraser
I am rejecting this response because:Affiliate partners in promoting your product by using a bait and switch tactic to sell your product should be a concern to you. If you notice on the contract that he supposedly signed, the name of the broker is not listed, only "Virus Eraser" is listed. In the contract it list's [redacted]" as the affiliate company as well as the consumer in the contract. This in my estimation is an effort to hide their identity or to make virus eraser solely responsible.Regardless, the contract should be null and void as it does not state all parties clearly and their roles in the contract. The consumer is the only name listed other than "Virus Eraser". If it is an affiliate that is selling your product, they should be listed as well. Please see attached copy.
I am rejecting this response because: This is the very same thing they've been claiming since MID-AUGUST...it's always something, and it's always a lie.
I am rejecting this response because: After not receiving the first two checks that were allegedly sent to me, I am inclined to believe that no check was ever sent. I am extremely disappointed at the lack of attention to this issue by Virus Eraser. I would like someone to please get to the bottom of this asap.Please provide me with proof of these alleged payments, how they were sent, where they were sent, traching number, etc. I assume you somehow track your mail whether it's thru [redacted], etc. I would like to have my private investigator look further into who recevied these checks. You guys should have my bank account number from the check of mine that you cashed. I would like to please request that you issue my refund directly into my bank account via electronic check. Please contact me asap. [redacted]
Regarding complaint ID [redacted], I want to report that Virus Erase has credited a $700 refund to my credit card, as they stated they would do; however, I question the method they used to get me to purchase their product. I computer was hijacked by someone, and I was not able to close it out or turn it off, even by unplugging from power source ( it is a laptop)until I called the phone # shown at the bottom of the screen, at which time I was connected to Virus Erase. This seems to me a questionable way to do business, and virus Erase should investigate how this could happen in a reputable business. As for me, I am satisfied with the results of my report to the Revdex.com.Thank You,[redacted]
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed.Our sincere apologies for the inconvenience caused to you, we would like to inform you that the account is very old. Hence we would able to offer you a partial refund of $100.00 which can sent via check to your mailing address. Would request you to confirm the same and we will start the process from our end.Thank you.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Hi,This is in reference to the complaint #[redacted].First of all we would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with it. We are Antivirus Software company for [redacted] and [redacted] with Tech Support Services for consumers. We also work...
with resellers / affiliates to process our sales. It could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer. All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a full refund of his money per the desired settlement, we have proceeded with the same. The amount would reflect within 5-7 business days back to customer's account. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: We have not had our money of $245.50 refunded to us. They refunded $129.99 to our credit card,and they claimed we had to pay this amount first before they would refund the $245.50. Our Credit Union stated there has been no refunding of $245.50 from Virus Eraser!
Hello..this is not a bait and switch.. My guess is this virus was the result of sights not suggested in this world .please note that at no time did virus eraser actas you state. Regards
Hi,As mentioned in our previous response, the refund has been processed from our end. Please find attached the screenshot for the refund receipt which gets generated as soon we process the refund. There is a reference # [redacted] which will help your bank to track down the refund. Request you to kindly contact your bank and give them the reference number and they will be able to assist you further with it. You can always reach us at [email protected] for any further issue.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #[redacted].We would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with it. We are Antivirus Software company for Windows and Mac with Tech Support Services for consumers. We also work with resellers /...
affiliates to process our sales. It could be possible that when the customer called she reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer. If the customer needs any assistance she can reach us on [redacted] and we will be glad to assist. Thank you.Regards,Team Virus Eraser
Revdex.com:
.
I have received another check from Virus Eraser on Friday 15th of 2017.. I cashed the check at my bank hoping it will not be another check that will bounce like the first check..If this second check bounces what will be my next option with this company????
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However, as of this morning, Virus Eraser has not followed through with the refund of $217.50 to my [redacted] card.
I am rejecting this response because: have not received my refund yet
I am rejecting this response because: I wish to keep the case open until the credit card company has settled on the dispute. I wish to clarify that virus-eraser (or one of its affiliates) made unsolicited contact with my mother. She did not reach out to anyone regarding a computer virus.
Hi,This is in reference to the case no. [redacted], we do see that the customer called us on 22nd of July, 2017 and paid $199.99 for 1 Year of Service, after the proper authorization the payment was processed. Per our service agreement if any of our customers are unhappy/dissatisfied with the services...
and want the refund we proceed in resolving the issues within 7 to 10 days. We received your call and the diagnostic expert helped you understand why did that issue occurred on your computer. Virus Eraser Inc is an authorized reseller partner for [redacted] and not a partner. There must have been some miscommunication and we apologize for the same. Virus Eraser helped you fix the issue of the computer and agreed to provide the support for next 1 year. We understand you did not want us to cash the check but the scan copy of the check was already in the system and the bank cashed it. We sent out a check as for the refund, as acheduled, the entire process takes 15-20 business days. As per your email, we see you have not received the check. We will cancel the first refund check and send another check for $199.99, which you should receive within 15 - 20 business days.We apologize for all the inconvenience caused.In case there is any further question the customer can reach us out at [email protected] or can contact on our Customer Service number: [redacted].Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was...
offered to the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 5-7 business days. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I have received a credit of $907.50 from Virus Eraser on 5/12/16. Thank you very much, [redacted]
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 5-7 business days. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser