Great Hills ENT

I received the letter outlining the complaint that was submitted about our practiceon 11/8/2016, ID ***The individual did receive services in our office, received a statement and paid the$that was in questionShe mailed a check in September and it was posted toher accountHer insurance
then made a payment in the same amountShe broughtme written documentation of the payment and asked for a refund in OctoberOurowner was out of town and she was advised that he would be the individual thatprocessed those checksI called her at a later date to advise that there had beenadditional work on her claim and it appeared that there might be more money thatwas patient responsibility so her credit would be less, I believe it was showing a $12creditShe became upset during that call and advised she would not be responsiblefor any additional amount and that she was going to turn me over to the Revdex.comIasked that she Jet me work with the billing department to determine if her accountwas correctSince she was so upset I made the decision to request her refund of$and if insurance deemed she was responsible for any additional amount shewould be sent an updated statement Patient was notified on 11/10/that therefund had been processed and she would be receiving a check.The individual that filed the complaint was never told we would not refund hermoneyI personally asked her to allow me to work with the billing department tomake sure I was refunding the correct amount and that is when she threatened tocall the Revdex.com

I received the letter outlining the complaint that was submitted about our practiceon 11/8/2016, ID ***The individual did receive services in our office, received a statement and paid the$that was in questionShe mailed a check in September and it was posted toher accountHer insurance
then made a payment in the same amountShe broughtme written documentation of the payment and asked for a refund in OctoberOurowner was out of town and she was advised that he would be the individual thatprocessed those checksI called her at a later date to advise that there had beenadditional work on her claim and it appeared that there might be more money thatwas patient responsibility so her credit would be less, I believe it was showing a $12creditShe became upset during that call and advised she would not be responsiblefor any additional amount and that she was going to turn me over to the Revdex.comIasked that she Jet me work with the billing department to determine if her accountwas correctSince she was so upset I made the decision to request her refund of$and if insurance deemed she was responsible for any additional amount shewould be sent an updated statement Patient was notified on 11/10/that therefund had been processed and she would be receiving a check.The individual that filed the complaint was never told we would not refund hermoneyI personally asked her to allow me to work with the billing department tomake sure I was refunding the correct amount and that is when she threatened tocall the Revdex.com