Great Tan

We have reviewed the situation and have agreed to refund the client the full charge for the service call.  Our records do not indicate that we shut the water valve off during the most recent install, however, based on the fact that this is one of our long time customers we are choosing to...

refund the charge as a goodwill gesture.  We have no resolution for the "Club Membership" concern, as that program is now auto pay only with no exceptions.  We are offering to schedule tune ups well in advance with payment due in full at time of service.  This alternative will be presented to the customer if it has not been already.  I have called the customer and left a message for him to return my call to discuss the resolution.