Great Value Storage - Mansfield

All monies have been refundedWe initiated the refund as soon as the deal has closedThe refund was sent to the credit card that was given to our company, the time it took for the customer to receive the money was between their bank and them it had nothing to do with our processFurthermore the confusion was between the customers the husband wanted the car and the wife didn'tThe customers were asked to return Wednesday May 24, and they did not come for the refund until Friday May 26, The issue had been resolved and all monies have been refunded.-- ANF Auto Finance [redacted] [redacted] [redacted]

From: [redacted] Sent: Wednesday, July 20, 11:AM To: drteam Subject: [redacted] [redacted] entered our dealership with documents that were unverifiable and looked suspiciousWe made numerous attempts to verify her employment and were unsuccessfulWe pride our business on relationships with our lending sources and will under no circumstances accept fraudulent documents from any client [redacted] has misinformed you about the contact of her employerShe called someone that we could not verify worked at her employerSo we canceled the deal based on fraud, furthermore it clearly states in our bailment that if any fraudulent documents are presented the customers refund will be rejectedIf you have any further questions please feel free to call me at the number below

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

All monies have been refunded. We initiated the refund as soon as the deal has closed. The refund was sent to the credit card that was given to our company, the time it took for the customer to receive the money was between their bank and them it had nothing to do with our process. Furthermore the...

confusion was between the customers the husband wanted the car and the wife didn't. The customers were asked to return Wednesday May 24, 2017 and they did not come for the refund until Friday May 26, 2017. The issue had been resolved and all monies have been refunded.--       ANF Auto Finance        [redacted] [redacted]
     [redacted]
         [redacted]
[redacted]

From: [redacted] Sent: Wednesday, July 20, 2016 11:19 AM To: drteam <[email protected]> Subject: [redacted]     [redacted] entered our dealership with documents that were unverifiable and looked suspicious. We...

made numerous attempts to verify her employment and were unsuccessful. We pride our business on relationships with our lending sources and will under no circumstances accept fraudulent documents from any client. [redacted] has misinformed you about the contact of her employer. She called someone that we could not verify worked at her employer. So we canceled the deal based on fraud, furthermore it clearly states in our bailment that if any fraudulent documents are presented the customers refund will be rejected. If you have any further questions please feel free to call me at the number below.

Initial Business Response /* (1000, 5, 2015/07/01) */
Response.
Mrs. [redacted] acknowledged her first late fee by sending in a check to cover it. unfortunately the check arrived AFTER the second late fee hit. As an act of good gesture we will credit Mrs. [redacted] the second late fee back towards her...

next months rent.
Our practices as a company are No different than any other self storage facility and we are governed by the SSA of Ohio.
we hope this will satisfy Mrs. [redacted] and will consider this case closed.