Complaint: [redacted]
I am rejecting this response because:Firstly, I disagree strongly regarding a few points in the response. On the advice of the mechanic at [redacted], I took the oil filter and parts to the service department at Great West and the service manager Manny would not come out of his office to speak to me. I left him a voicemail after I left the dealership outlining my concerns and intent to take my issues higher. I attempted to call the Manager Chris at that time and he would not reply to my voicemail. Only then did I get a call back from Great West. I have in the past had great issues with this service department, and as a result I take my van elsewhere for all repairs save for the oil changes. I had sought their assistance when I first bought the van with cracked headlights and had a negative experience at that time too. Customer Service is appalling from this department. All other repairs to my van are done elsewhere. Chris attempted to call me today. I returned his call, left a voicemail for him and have had no contact since. I told him via voicemail that unless he is offering me a full refund I have nothing to say to him.Secondly, The claim that they had "no opportunity to fix the van"--I explained to Manny at Great West that when the check engine light first came on, none of the dealerships were open after 6, save for the [redacted] that I took it to. Not being a mechanic, and in light of the fact that I use my vehicle for work, I asked [redacted] to investigate the issue urgently that night. It would have been ridiculous to have [redacted] take my van apart, diagnose the problem, pay for that repair, and then take it to Great West, especially in light of my past experiences with their customer service. The mechanic at [redacted] was quite clear what caused the issue, in fact he stated he spoke to someone with [redacted] reporting this had happened before with this particular filter. It was on their advice that I attempted to deal with Great West regarding the problem. I will never take my vehicle to this dealership again, and I stand by my very negative opinion. I feel a full refund is in order considering my poor customer service from their staff, and that their service department created the issue.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The document you provided does not change nor erase the fact this bill of sale is a legally binding contract.Your dealership approached me regarding the vehicleYour dealership approached me regarding the priceYour dealership wrote the bill of saleYour dealership 'confirmed sale' with the dealership where the vehicle resides (causing me to wait for 2 hours for this confirmation)Your dealership's manager signed the bill of saleThis contract is legally binding. The term ' subject at availability' is both non existent and does not change the facts and laws of contractual obligations. My only intention is to proceed with the sale as detailed on the contract.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 6, 2016/04/19) */
This issue was resolved on April 18, 2016. The business refunded my deposit. The manager that refunded the deposit was very helpful and timely in returning it and I am so happy to have dealt with him and gotten real answers to my questions.
I have attached a document showing that [redacted] owns the [redacted] and that's why we did the deal subject to availability.
We will contact Mr. [redacted] today and refund his money as he is inside the 30 day cancellation period.
Final Consumer Response /* (2000, 9, 2016/04/18) */
[redacted]
Complaint: [redacted]
I am rejecting this response because:Firstly, I disagree strongly regarding a few points in the response. On the advice of the mechanic at [redacted], I took the oil filter and parts to the service department at Great West and the service manager Manny would not come out of his office to speak to me. I left him a voicemail after I left the dealership outlining my concerns and intent to take my issues higher. I attempted to call the Manager Chris at that time and he would not reply to my voicemail. Only then did I get a call back from Great West. I have in the past had great issues with this service department, and as a result I take my van elsewhere for all repairs save for the oil changes. I had sought their assistance when I first bought the van with cracked headlights and had a negative experience at that time too. Customer Service is appalling from this department. All other repairs to my van are done elsewhere. Chris attempted to call me today. I returned his call, left a voicemail for him and have had no contact since. I told him via voicemail that unless he is offering me a full refund I have nothing to say to him.Secondly, The claim that they had "no opportunity to fix the van"--I explained to Manny at Great West that when the check engine light first came on, none of the dealerships were open after 6, save for the [redacted] that I took it to. Not being a mechanic, and in light of the fact that I use my vehicle for work, I asked [redacted] to investigate the issue urgently that night. It would have been ridiculous to have [redacted] take my van apart, diagnose the problem, pay for that repair, and then take it to Great West, especially in light of my past experiences with their customer service. The mechanic at [redacted] was quite clear what caused the issue, in fact he stated he spoke to someone with [redacted] reporting this had happened before with this particular filter. It was on their advice that I attempted to deal with Great West regarding the problem. I will never take my vehicle to this dealership again, and I stand by my very negative opinion. I feel a full refund is in order considering my poor customer service from their staff, and that their service department created the issue.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The document you provided does not change nor erase the fact this bill of sale is a legally binding contract.Your dealership approached me regarding the vehicleYour dealership approached me regarding the priceYour dealership wrote the bill of saleYour dealership 'confirmed sale' with the dealership where the vehicle resides (causing me to wait for 2 hours for this confirmation)Your dealership's manager signed the bill of saleThis contract is legally binding. The term ' subject at availability' is both non existent and does not change the facts and laws of contractual obligations. My only intention is to proceed with the sale as detailed on the contract.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 6, 2016/04/19) */
This issue was resolved on April 18, 2016. The business refunded my deposit. The manager that refunded the deposit was very helpful and timely in returning it and I am so happy to have dealt with him and gotten real answers to my questions.