Green Bay Packaging Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'd like a refund.  Cancel the sale please. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They have refunded my money.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] I contacted the business numerous times as well mailed the proper documentation & left numerous voicemails to have the contract rescinded, the only thing I received was the run around from this company as well as the loan officers. 
Regards,
[redacted]

Thank you for the opportunity to reply to Mr. and Mrs. [redacted] complaint.  The details that are included in the Terms and Conditions section of the site where you signed up outline the fact that this is an advertising/promotional program for Vacation Village Resorts and that "the participant...

will then collect their award upon their completion of an informal 90-120 minute presentation and tour of a Vacation Village Resort timeshare facility."  I apologize for any misunderstanding with regard to the promotional offering.  We most certainly appreciate your ownership here at the resort and if there is any way that we can assist to continue to make your ownership a good one please let us know.Again our apologies for the misunderstanding and we look forward to your next visit with us. Sincerely,[redacted]

Dear Ms. [redacted],Thank you for allowing us to respond to Ms. [redacted] concerns.  First I would like to offer a sincere apology to Ms. [redacted] for the manner in which she was treated and I would like to assure her that the employee she dealt with has been disciplined for her actions. ...

I would also like to inform Ms. [redacted] that we have thousands of customers every year who participate in our promotional programs.  We did attempt to reach Ms. [redacted] by phone and we would be more than willing to assist with her rescheduling of her weekend getaway.  If she prefer that we e-mail we will can or we can give her a call at a time of her convenience to help in any manner that she would like.  Once I again I apologize for the poor treatment that she received and I would like to reassure her that we are better than the representation that she received in her initial interactions with our company. Sincerely,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want my money back they say that the email I got after I agreed to go to the resort, states that there is no refunds,( I don’t remember them saying it on the phone)also states in the letter that they don’t do rescheduling but they are willing to reschedule me but not give me my money. I didn’t get anything for the $75 and I think it is bad business for them to keep it. I can’t make the invitation in the forseeable future. I was willing to visit the in the future, but that ship has passed. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to reply to Mr. [redacted]'s complaint.Mr. [redacted],We are terribly sorry that you have been unsuccessful in securing a reservation.  Our office did not show any contact from the information you supplied here, but we were able to locate your contact information in...

our system under a different email and different phone number.  We will have someone reach out to you to help secure your reservation.Again our apologies not really sure where the mix up happened but someone should be in touch shortly to get things worked out.Sincerely,[redacted]

Thank you for the opportunity to reply to Mrs. [redacted] complaint.Mrs. [redacted],As we had indicated in our letter to you in December we are terribly sorry to hear about your family pet, as an owner of several pets I completely understand how they become family.  I understand that you are...

experiencing some difficulty in using the product that you contracted for and purchased back in April of 2017.  We would truly love to get you the access to use the product as our owners with points accounts really appreciate the flexibility, especially those with children.  We have an onsite RCI representative who is terrific when it comes to helping our owners begin using their RCI points to exchange to other resorts or if you would like she can also help you to secure a reservation to come visit our Resort and the unit you have purchased.  As an owner with us dating back to 2001 we do truly want to find a way to get you back vacationing using the product you have purchased.I would be happy to provide you with any of the documents from your closing that you think may help to clear up any confusion.Please let us know how we can help to get you on vacation.Sincerely,[redacted]

Thank you for allowing us to reply to Ms. [redacted] complaint.Ms. [redacted],I am terribly sorry to hear about the experience you had with the marketing office that booked your visit, I assure you that we will follow up with the staff involved.  I took a look in the system and saw a couple of notes from...

where you had called into the office and we had to have someone give you a call back and the last note in our system indicated that you had planned to keep the same travel date for now.  If the problem you are having is revolving around your travel dates we would be more than happy to assist you with finding a travel window that better suits your schedule.  Please let me know when you would like to visit and I will see what we have available.Again my apologies for the manner in which you were spoken to I assure you that is not up to the standard that our guests and owners have come to expect from our Resort.Best wishes,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

Mrs. [redacted],I am sorry that you did not enjoy your ownership with us.  The notices from [redacted] were related to the foreclosure of your property.  I am truly sorry that we were not able to assist you in getting up-to-date on your payments prior to the foreclosure.  In...

looking back at your account I do see where we responded to two complaints that you filed with our office in regard to your purchase in both of those correspondences we offered to assist you in getting a reservation to use the property that you purchased.  We also stressed the importance of meeting your ownership obligations as they pertained to your timeshare.  We do truly want to keep all of our owners happy and we are sorry for the unfortunate outcome in this instance.  Unfortunately as you failed to uphold your obligations pertaining to the contract we are unable to offer any form of compensation other than to offer our sincere apologies for the outcome.Best wishes,[redacted]

Thank you for the opportunity to reply to Mr. [redacted]'s complaint.Mr. [redacted], We will be more than happy to provide any of the documents from your closing that would better help you to understand your purchase.  We are also willing to work with you to get your maintenance fees paid up to date so that you can begin using the property that you contracted for back in May of 2015.   Sincerely,[redacted]

Dear Ms. [redacted],We are terribly sorry for the illness that the [redacted] suffered during their recent visit to our resort.  I would like to address their concerns and hopefully they will continue to visit the resort in the future as they are owners here at Massanutten and have been since...

1998.  Our hot tubs at our recreation facilities are checked multiple times a day manually by the recreation staff and they are also monitored 24 hours a day 7 days a week by our automated system to ensure they are chemically balanced for guests to enjoy.  The hot tub was closed for repairs due to a break in the heat pipe that supplies the tub with hot water.  We have many guests who take advantage of our hot tubs at the recreational facilities and this is the first report of illness that the resort has been made aware of.   If we receive any other complaints with regard to health and hot tub use any where in the vicinity of the [redacted] stay we will reach out to them immediately for further investigation. The resort did offer for the [redacted] to stay over for the extra night to recover before their travel.  Unfortunately, due to the fact that we are a time-share resort the current accommodations are not always available for the next week due to the nature of individual ownership at the resort.  We are sympathetic to the [redacted] concerns and would be happy to address any further concerns that they might have.  Thanks for allowing us to respond to this complaint and if there is anyway that I can be of further assistance please let me know. Sincerely,[redacted]Director of Hospitality AdministrationMassanutten Resort

Thank you for allowing us the opportunity to respond to this owner's complaint wit our company.Mr. [redacted], As I have explained in our previous correspondence with you and your wife we are terribly sorry that you are unable to afford the vacation ownership that you contracted for back in 2015....

 We are more than willing to assist you in bringing your account current by setting up payment plans if that would make your ownership more palatable for your financial situation.  We would also be more than willing to send any of your contract documents that you feel would better assist you with understanding your ownership.  We do have thousands of owners who enjoy vacations with us as well as the thousands of resorts available to them through RCI the exchange company and we certainly hope to assist you in being able to access the vacation ownership that you purchased.  We will not be cancelling your contract for the reasons listed in our four previous replies to your request, but if there is any way that we can assist to get you on the vacation you very much deserve please let us know.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I have confirmed that the company has refunded the fee.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Provide details of why you are not satisfied with this resolution. As, I have mentioned through all my messages sent to Massunhutten Resorts, me and my wife have been mislead through this whole ordeal, simply because what was told was not true and never has been as far as a property that holds value as time goes on, other than creates a sense of security, and at the time of purchase, I was and still am under a lot of medication due to being a Chronic back pain patient after having surgery twice for a severe situation during my Active Duty career in the military, so therefore, my decision making was not at my best then and still due to the many medications that often cloud my judgement in making sound decisions. Also, due to my income at this time, which is primarily Social security, this also puts a strain on me with lack of income to be able to continue on with all these high cost of maintenance fees and other money associated with keeping this timeshare over time, which is causing me much stress, just knowing that this is something that, I can not simply afford to keep and overtime this will surely put a bad mark on my well being. This time share if such a good deal, should be something that they should be able to take back and resell, if it's such a good thing for the market, yet they know this is not the case, and I fill like they are holding this against me to take whatever little income I have to survive off  to keep this, and I simply cannot do this at all, sorry.I honestly, would like for the Resort to please reconsider my situation and understand that, I am a Disabled Veteran with limited Income and really am under no condition whatsoever to afford to keep this and have enough going on in my life with my health condition worsening, and really do not need the extra stress of gong back and forth with a resolution with this matter. Any help in resolving this matter would be greatly appreciated, so that, I can go on with my life and trying to get better with my health, thanks. Sincerely,
Regards,
[redacted]

Mr. [redacted],Please accept our apologies for the lack of communication.  We attempted to reach you by phone at the numbers that we had on file.  Our sales office was able to speak with your wife they also sent a letter in response with contact information for you to reach out to...

them.  We will be more than happy to send any of the closing documents that you would like copies of for your records.  You have been an owner with us at the resort since 2005 and really strive to keep our owners happy.  The contract that you are bringing up with your complaint was signed on June 25, 2013 and per your complaint you began requesting the contract be terminated in March of 2015, which is well beyond the rescission period.  As I said we will be more than willing to mail out any documents that you would like and we are happy to assist you in using the time-share in any manner that we can, but at this time we will not be cancelling the contract for the time-share you purchased over two years ago.  Please let us know if we can be of assistance in helping you understand your current ownership in any further detail.Sincerely, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[First, Revdex.com thank you so much for your assistance. This is the first time I have had Great Eastern Resorts reply to any of my inquiries. Unfortunately, they have not been very forthright in their response to the Revdex.com.
Secondly, I have contacted them on multiple occasions via letters and phone calls dating back to 2013 to no avail. I have attached copies of the multiple attempts to contact them with my situation to try to find some resolve. Additionally, I updated my phone numbers and provided my email address to them to ensure we had a way of communication. This is evident in my letter dated May 1, 2015. I have other letters written in 2013 and 2014 that I will get from an older laptop I used at the time, the power supply is bad but I'm certain I can remove the letters from the hard drive to dispel any myth that I haven't tried to contact them many times to get copies of my contract they failed to return along my attempts to cancel my contract within 48 hours of signing.
Lastly, The only resolution is to honor my initial cancellation delivered in person to their sales center at the Massanutten Resort. This cancellation request was made within 48 hours of signing which is well within the 7 days allowed
by Virginia Law. I'm an honorable man that has served this nation for 23 years as a member of our Armed Forces in multiple war and combat actions, I'm not just someone trying to get out of a commitment. I am merely trying right a wrong done to me and my family by Great Eastern Resorts. I tried to cancel but fell victim to some pretty hard sales tactics that have proven false beyond belief. I request that they do the honorable thing and release me from this contract. If they won't using the BB route then I will use a different venue to seek the desired result.
So they have my numbers again, Cell: ([redacted], Work: ([redacted].]
Regards,
[redacted]

Thank you for the opportunity to reply to the rejection from Ms. [redacted].  First, my apologies that all that came across in my last response was how to address your options for using your RCI points with RCI.  The purchase that you made upgraded your ownership from a Woodstone Meadows unit to our best property the Regal Vistas.   The ownership upgrade alone to a week 30 Regal Vista is an improvement in your ownership here at the resort.  The Points option that you signed up for indicated that you would give RCI your week for the next three years in order to be a part of the points program.  If you choose to return to use the Regal Vista unit that you own you simply need to contact RCI thirteen months prior to the start of your week and you can request, free of charge, to make your home week reservation.  At the end of your three year experience in the points program you can opt out of the points program through RCI and you would return to your week 30 odd Regal Vista ownership.  I hope this offers more explanation as to the recent upgrade in your ownership and if you would like assistance making your next reservation please let me know and we would be more than happy to assist.Thanks[redacted]