Green Brain, LLC

Message:Re: Complaint ID # ***Dear *** ***,I apologize for the delay in a timely response to complaint ID #*** as we were unable to access the complaint from the website. I am responding in the absence of our President and C.E.O.I spoke with our ambulance manager who states he did
attempt to contact this patient to resolve his issues and was unable to get in touch with him. No other departments, such as the office of our President and C.E.Oor the Quality & Risk Management Department have received a message regarding this incident. Chart review does not support the claims made against the hospital and, in fact, support that the treatments the complainant claims were withheld were in fact supplied to the patient. I will, however, have the Quality & Risk Management Department reach out to patient as I see he is requesting complaint forms from the hospital.Feel free to contact me should you have any questions or need any assistance.Sincerely,*** *** ***Vice President of Nursing Services

I accept the business responseI received the form as promised by the businessComplaint is closed to my satisfaction.?