Green Pest Services

***, I'm sorry, but I don't know this customer My historical records do not show anyone with the name [redacted] ***, [redacted] ***, [redacted] ***, or [redacted] *** Furthermore, I wasn't able to find the customer by phone number ###-###-#### Additionally, I've attached a copy of a contract that, I'm guessing might be similar to the one she signed You can see at the very bottom of the first page, there reads, "After the initial agreement period, services will continue until canceled with a day written notice." Also, on the the terms and conditions printed on page of the contract, item number 8, "Cancellation of this agreement must be in writing and prior to days of the next scheduled service." Lastly, the technician is also required to reiterate the terms and conditions with the customer's authorization prior to even being allowed to do the very first service I've attached a copy of this as well Again, you can see on the last section of item one, "Following the initial month period, this contract will remain in effect until cancelled in writing prior to days of the next scheduled service." Unlike other companies that will force the customer to renew the contract for another year, we only continue on a quarter to quarter basis We would have very easily cancelled the customers account had we known that they did not want service Please have the customer forward the service address to me, and I will immediately make sure that the account is cancelled Thank you for bringing this to my attention [redacted] General Manager Green Pest Services Parkeast Cir#Chantilly, VA ###-###-####

To Whom it may concern;My name is Rick S [redacted] and I am one of the partners owner of Peace of Mind Movers NY Inc., The only truth to the above statement is that we where hired to move the belongings from Rochester New York to Jersey City, New JerseyAs far as the allegations made by the above individual they are totally falseI was the mover that brought the house hold items to Jersey City and can assure the Revdex.com that in no way shape or form those allegations took placeMr [redacted] needs to stop making threats to me and needs to get his story straightI will not apologize for something that I did not doIf the Revdex.com would like any more information on the matter, please feel free to contact me at [redacted] (cell)Id be more then happy to answer any questions you have.Regards,Rick S [redacted] POMMNY Inc.President/Co-Founder

Date: Mon, Sep 12, at 2:PMSubject: RE: ATTN: [redacted] and [redacted] - Revdex.comTo: [redacted] Cc: [redacted] @myRevdex.com.org, General Manager Good Afternoon, In regards to your request for a refund, we have refunded your account for the payment of two mosquito services totaling $per your email belowWe also wanted to confirm that we have waived the two cancellation fees of $for cancelling both accountsThe refunds have been processed today and you should see two separate returns of $each to your account within the next business daysFeel free to contact me with any questionsThank you, Alyssa C

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] Complaint: [redacted] Dear ***,Thank you for your input and for forwarding over the message.I am rejecting this response because: Simply put, Green Pest Services did not provide the service that was paid forThe manager went through, claim by claim, refuting my argumentsHowever, his refutes are invalid and without truthThere was no initial service completed (only the front lawn was performed) and no one returned after that first visitI was charged for visits, the first was never completed and the last three never occurredNot surprisingly, as no service was done, there are insects (spiders, mosquitos, millipedes, ants) in our house that encompassed people that work closely with immunocompromised patients and pregnant women, for which infection is a tremendous health riskThere is no proof that any services were completedFurther, either my husband or myself are at home at all times, and would be able to witness if anyone was in our lawnDespite multiple attempts to have Green Pest Services perform the tasks they promised, they have notDespite multiple efforts for a full refund, they refuseAt this point, this scam has gone too farI continue to request my full refund of $and complete halt of "services" (in quotes because never performed)In addition, I do not believe I should pay a cancellation fee, given no services were rendered.***, what would be the next steps at this point? Can you have him refund my money or should I refute the charges on my credit card? Any advice would be more than appreciatedThank you again, [redacted] Date: Mon, Sep 12, at 1:PMSubject: ATTN: [redacted] and [redacted] - Revdex.comTo: [redacted] @myRevdex.com.org, [email protected] [redacted] and ***,Complaint: [redacted] In regard to this complaint, we will take the partial refund that was offered by the Green Pest Services in order to put this entire issue behind usSpecifically, we will pay the $disputed amount and we expect an immediate refund of $from Green Pest Services as well as a waiver of the termination fee***: Please ensure that that this occurs within the next 2-business daysPlease email me when the money is refunded so that I may track this encounterThanks, [redacted]

This has been resolved The customer has been refunded the penalty amount of $

From: *** *** Date: Tue, Aug 4, at 11:AMSubject: RE: *** *** Complaint (***)To: ***@myRevdex.com.orgCc: ***@greenpestservices.netDear *** ***, Thank you for taking my call of this morning.I would like to apologize for the
delay in getting back to you as our General Manager Max T*** is no longer with the company after suffering a medical emergency. Reference the below complaint of our customer *** *** *** I would like to inform you that the sequence of events and the facts presented my *** *** are inaccurate to the best of our knowledge. Our service termination policy which is clearly stated (in writing) in the Pest Control Service Program Agreement, The Automatic Pay Plan authorization form and the New Customer Check List were all signed by *** *** in which it clearly states that the Agreement period will continue until canceled with days written noticeAttached are the signed agreement, the automatic pay plan and the new customer checklist for your reference (first three attachments). *** *** is claiming that he has on several occasions made it clear to the individuals providing the services that he does not want to continue with the services after the paid agreement was completedIf *** *** had in fact relayed this to the technicians providing the services, the technicians would have noted that on the invoices that they hand over a copy of to the customer, and this was not noted anywhereI have personally gone through the invoices to check and nothing was ever noted on the invoicesI can email you copies of these invoices upon your requestAlthough the policy clearly states that the termination has to be in writing, we would have honored *** ***’s verbal request had he relayed it to our technicians and or if anything was noted on the invoices. After the paid period was completed and since there was nothing in writing from *** *** nor has there been anything verbally and according to our signed agreement and policy, Green Pest Services per the agreement continued to service the account and performed one service on June for a cost of $115. Furthermore *** *** is claiming that he had called on June 26, to terminate the service and was complaining that we performed the service without him asking for itCorrect that *** *** did not request the service, the agreement clearly states that these services after the initial period will continue automatically unless the customer terminates and in writing within daysThis did not happen and up to date we do not have anything in writing from the customer to that effect. Also on June the customer did call and we have a record of the call but it was ONLY after we performed the service that *** *** called to complain*** *** did not call before the service was done but called the day of the service to request that we don’t charge him for the serviceOn the other hand our company always calls ahead of the service time to inform the customer of the upcoming next service dateIf no one picks up the phone, we leave voice mailsOur records do show that *** *** was called by our calling system on June and I am attaching herewith a copy of the confirmation of that automated call (fourth and fifth attachments)The only call we received from *** *** was after the service on June 2015. I do hope the above sheds a clear picture on the situationPlease let me know if you have any questions or need more information.Not sure what the next step would be so if you can please let me know I would greatly appreciate it. Thank youSam

Dear ***,Please note that Green Pest Services does not agree with the customer's (***) complaintI would like to summarize the relation between our customer and our companyThe customer has signed up for two service agreements with Green Pest, one for regular pest control and
one for mosquito serviceGreen Pest performed a total of four services, two under the regular pest control agreement and two under the mosquito agreement1- The customer is claiming that we only came once while in fact we came four times2- The customer is claiming that we treated only half her house perimeter.3- The customer is claiming that there are bugs everywhere.4- The customer is claiming that we refused to come back and treat the perimeter of her house.5- The customer is claiming that we refuse to give her a refund.6- The customer is claiming that she placed over a dozen phone calls.7- The customer is claiming that we charged her for three visits that we did not do (no one showed up) and we charged for the visits.***, the above is not accurate and I would like to address them one by one.Claim no. 1: Our technicians came a total of four times and treated the property four timesI have attached here for your information both signed agreements (regular pest control and mosquito agreements) and I have attached here the four service tickets that are generated by our system as soon as the service is performedKindly note the details describing the services that our company has performed and the chemicals used and the areas targetedThe service tickets also show the address of the customer and the dates the services performed including a GPS printout showing the technicians arriving time and departing timeWe can also send you a map showing the technician's vehicle parked at the customer's house.Claim no2: We treated the entire perimeter of the houseNote the customer house is a small house with a small perimeter with almost no bushes surrounding itWe can sent you a photo of the house if necessary.Claim no3: If what the customer is claiming is accurate that there are still bugs everywhere our guarantee covers the bugs that are in the house and we would gladly come back free of charge to treat the houseWe also have a guarantee that if the customer has two or more call backs between the quarterly regular services, our company will gladly refund the cost of the last serviceClaim no4: We never refuse to come back and treat in fact we come back and treat all our customers at no charge in between servicesAll this is in the signed agreement that we honor.Claim no5: We cannot issue a refund for all four services that the customer is asking forWe came a total of four times and the signed agreement is clear that refund is only for the last service IF and ONLY if our technicians come more than two times in between services which never happenedClaim no6: We received only one call on July through our third party answering service and our office returned the call the very ***e day.Claim no7: We did not charge for anything except the four services performed and the customer had provided us with a credit card information and authorization to charge after each service(form attached to the agreements).Dear ***,Green Pest Services always go the extra step to satisfy our customersI personally spoke with the customer yesterday and offered to refund (out of courtesy and since the customer was upset) to refund the two mosquito treatments (totaling $250) and in addition we will cancel both agreements at no charge (as there is a $charge early termination for each agreement - as signed off by the customer under both agreements attached and highlighted here) so that's a total refund of $and we will not charge the termination fees of $The customer said she will talk to her husband as she is insisting on a full refund for all four services totaling $480.I believe the above is more than fair and in fact we can easily refuse any refund as we have proof of our services and in addition charge the customer $early termination fees for both agreementsThe customer said she will discuss with her husband and get back to us yesterday but this did not happen.Thank you and all the best.*** ***General Manager

[redacted]
Thank you for trying our services, and I apologize for the misunderstanding.  
On occasion, customers may have special deals with the original salesperson.  Normally, it would be written on the contract.  In your case, there is nothing...

indicating that the conversation that you had in regards to this special exception with made.  Also, sometimes the deal is struck with the original salesperson and then relayed to office, which then goes into the permanent notes section of the account.  This would have also been acceptable. Again, there was no indication of this in the special notes section on the account.  Without physically being there to witness the actual conversation, there is no way to verify that this deal was ever made.  
Once again, I apologize for the misunderstanding, and I don't want you to think that we are being unreasonable.   We are committed to creating a positive experience for every customer.  At this point, I've reversed your charges, and you currently have a zero balance.  You do not have any future services, or services pending.  Please disregard any further statements or collection efforts. 
Please let me know if your require further assistance with this matter. 
[redacted]
General Manager
Green Pest Services
14150 Parkeast Cir. , #135
Chantilly, VA 20151
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

To Whom it may concern;My name is Rick S[redacted] and I am one of the partners owner of Peace of Mind Movers NY Inc., The only truth to the above statement is that we where hired to move the belongings from Rochester New York to Jersey City, New Jersey. As far as the allegations made by the above...

individual they are totally false. I was the mover that brought the house hold items to Jersey City and can assure the Revdex.com that in no way shape or form those allegations took place. Mr. [redacted] needs to stop making threats to me and needs to get his story straight. I will not apologize for something that I did not do. If the Revdex.com would like any more information on the matter, please feel free to contact me at [redacted] (cell). Id be more then happy to answer any questions you have.Regards,Rick S[redacted]POMMNY Inc.President/Co-Founder

I want to first thank you for being a valued customer and giving us a try for one full year.  After reviewing your account, I see that you signed up with us on June 17th of...

2013.  There are also two notes in our system indicating that you wish to cancel services at the end of your contract.  As you can see, we are merely in May.  Per your request, the account would have automatically cancelled at the appropriate time. 
We value our customers and respect their time and opinions.  I am very sorry for making you feel that your calls were unanswered and unappreciated.  Our records indicate that you left messages on 5/10/14 at 4:45pm, and then another on 5/15/14 5:05 pm.  Our office hours are from 9am to 4pm on Saturdays and 9am to 5pm during the week.  We will usually also answer the phones if there are any staff members available during off hours.  Our phone records show that we made calls to the number that we have in our system for you on 5/12/14 at 8:31am, which a message was left, and then 5/16/14 at 9:16am which resulted in a conversation with my office manager.  Once again, I apologize for our failure to connect with you at the time of your call.  Our branch is experiencing exponential growth, and I do understand that we must keep up with customer demands.  We are continually trying to improve our infrastructure to handle such growth, and our phone system is our top priority. 
[redacted]
General Manager
Green Pest Services
14150 Parkeast Circle #135
Chantilly, VA 20151
###-###-####

From: [redacted] Date: Tue, Aug 4, 2015 at 11:55 AMSubject: RE: [redacted] Complaint ([redacted])To: [redacted]@myRevdex.com.orgCc: [redacted]@greenpestservices.netDear [redacted], Thank you for taking my call of this morning.I would like to apologize for the delay in getting back to you as our...

General Manager Max T[redacted] is no longer with the company after suffering a medical emergency. Reference the below complaint of our customer [redacted] I would like to inform you that the sequence of events and the facts presented my [redacted] are inaccurate to the best of our knowledge. Our service termination policy which is clearly stated (in writing) in the Pest Control Service Program Agreement, The Automatic Pay Plan authorization form and the New Customer Check List were all signed by [redacted] in which it clearly states that the Agreement period will continue until canceled with 30 days written notice. Attached are the signed agreement, the automatic pay plan and the new customer checklist for your reference (first three attachments). [redacted] is claiming that he has on several occasions made it clear to the individuals providing the services that he does not want to continue with the services after the paid agreement was completed. If [redacted] had in fact relayed this to the technicians providing the services, the technicians would have noted that on the invoices that they hand over a copy of to the customer, and this was not noted anywhere. I have personally gone through the invoices to check and nothing was ever noted on the invoices. I can email you copies of these invoices upon your request. Although the policy clearly states that the termination has to be in writing, we would have honored [redacted]’s verbal request had he relayed it to our technicians and or if anything was noted on the invoices. After the paid period was completed and since there was nothing in writing from [redacted] nor has there been anything verbally and according to our signed agreement and policy, Green Pest Services per the agreement continued to service the account and performed one service on June 26 2015 for a cost of $115. Furthermore [redacted] is claiming that he had called on June 26, 2015 to terminate the service and was complaining that we performed the service without him asking for it. Correct that [redacted] did not request the service, the agreement clearly states that these services after the initial period will continue automatically unless the customer terminates and in writing within 30 days. This did not happen and up to date we do not have anything in writing from the customer to that effect. Also on June 26 the customer did call and we have a record of the call but it was ONLY after we performed the service that [redacted] called to complain. [redacted] did not call before the service was done but  called the day of the service to request that we don’t charge him for the service. On the other hand our company always calls ahead of the service time to inform the customer of the upcoming next service date. If no one picks up the phone, we leave voice mails. Our records do show that [redacted] was called by our calling system on June 18 2015 and I am attaching herewith a copy of the confirmation of that automated call (fourth and fifth attachments). The only call we received from [redacted] was after the service on June 26 2015. I do hope the above sheds a clear picture on the situation. Please let me know if you have any questions or need more information.Not sure what the next step would be so if you can please let me know I would greatly appreciate it. Thank youSam

Date: Mon, Sep 12, 2016 at 2:55 PMSubject: RE: ATTN: [redacted] and [redacted] - Revdex.comTo: [redacted] <[redacted]>Cc: [redacted]@myRevdex.com.org, General Manager <[email protected]>Good Afternoon, In regards to your request for a refund, we have refunded your account for the payment of two mosquito services totaling $250.00 per your email below. We also wanted to confirm that we have waived the two cancellation fees of $150 for cancelling both accounts. The refunds have been processed today and you should see two separate returns of $125.00 each to your account within the next 5 business days. Feel free to contact me with any questions. Thank you, Alyssa C

Dear Revdex.com,This is in response to the complaint received by the Revdex.com on the services that Green Pest Services provided the customer who filed the complain. Please note that our company takes all such complaints seriously and we act swiftly to resolve any disputes as you can see...

from our history with the Revdex.com.All of our sales people are licensed to conduct door to door sales but if we did miss a sign then we will take action and inform the sales people not to go there any more. This is what we did today when we received the complaint. Our sales manager has already been informed so that his sales people missed a non solicit sign and that he should have a talk with them in order to avoid this incident from happening again. We have a do not service list that we will add the customer address on it now so that this can be avoided in the future. If there is anything else that is required from us in this case please let us know. As for the complaint from the same customer about the eves at his house, we do take full responsibility and we did acknowledge that the technician did in fact dislodged two small wooden pieced in the eves while trying to remove a wasp nest as the nest was stuck to these two pieces of wood. In fact the technician as trained and immediately when the incident happened he called the customer and left him a detailed voice message about what happened and asked the customer to call back at his convenience so that he can return and put back the two pieces of wood back in their place. The technician reported this to the office as is required by our policy and procedures. We then tried several times to call the customer but we always get voice mail. We were never able to talk to the customer directly from the office. I even tied myself to call and left the customer a voice mail. It seems the customer either never answers the phone or simply prefers to call back. The technician was finally able to get hold of the customer and asked him for a date to come and fix the problem. The technician also called the customer ten days ago and left him a voice mail to hire a handy man and the technician/company will pay for him to fix this issue but up to day we have not heard back from the customer. This is where we are now and it did take more than we would have liked it to take but there was a delay on our part to obtain a ladder to reach that high and also a truck to be able to carry such a ladder correctly on the road and also there was a delay from getting in touch with the customer. We have always been in contact with the customer and we will resolve this issue so we don't see where the problem is except for this brief delay. We are hoping that in the coming few days this issue will be resolved to the satisfaction of the customer. Please let us know what is needed from us as a next step.ThanksSam F[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
Complaint: [redacted]Dear [redacted],Thank you for your input and for forwarding over the message.I am rejecting this response because: Simply put, Green Pest Services did not provide the service that was paid for. The manager went through, claim by claim, refuting my arguments. However, his refutes are invalid and without truth. There was no initial service completed (only the front lawn was performed) and no one returned after that first visit. I was charged for 4 visits, the first was never completed and the last three never occurred. Not surprisingly, as no service was done, there are insects (spiders, mosquitos, millipedes, ants) in our house that encompassed people that work closely with immunocompromised patients and pregnant women, for which infection is a tremendous health risk. There is no proof that any services were completed. Further, either my husband or myself are at home at all times, and would be able to witness if anyone was in our lawn. Despite multiple attempts to have Green Pest Services perform the tasks they promised, they have not. Despite multiple efforts for a full refund, they refuse. At this point, this scam has gone too far. I continue to request my full refund of $480 and complete halt of "services" (in quotes because never performed). In addition, I do not believe I should pay a cancellation fee, given no services were rendered.[redacted], what would be the next steps at this point? Can you have him refund my money or should I refute the charges on my credit card? Any advice would be more than appreciated. Thank you again,[redacted]  Date: Mon, Sep 12, 2016 at 1:46 PMSubject: ATTN: [redacted] and [redacted] - Revdex.comTo: [redacted]@myRevdex.com.org, [email protected] [redacted] and [redacted],Complaint: [redacted]In regard to this complaint, we will take the partial refund that was offered by the Green Pest Services in order to put this entire issue behind us. Specifically, we will pay the $230 disputed amount and we expect an immediate refund of $250 from Green Pest Services as well as a waiver of the termination fee. [redacted]: Please ensure that that this occurs within the next 2-3 business days. Please email me when the money is refunded so that I may track this encounter. Thanks,[redacted]

[redacted],
I'm sorry, but I don't know this customer.  My historical records do not show anyone with the name [redacted], [redacted], [redacted], or ** [redacted].  Furthermore, I wasn't able to find the customer by phone number 
font-size: 12px;">###-###-####. 
Additionally, I've attached a copy of a contract that, I'm guessing might be similar to the one she signed.  You can see at the very bottom of the first page, there reads, "After the initial agreement period, services will continue until canceled with a 30 day written notice."  Also, on the the terms and conditions printed on page 2 of the contract, item number 8, "Cancellation of this agreement must be in writing and prior to 30 days of the next scheduled service."  Lastly, the technician is also required to reiterate the terms and conditions with the customer's authorization prior to even being allowed to do the very first service.  I've attached a copy of this as well.  Again, you can see on the last section of item one, "Following the initial 12 month period, this contract will remain in effect until cancelled in writing prior to 30 days of the next scheduled service."
Unlike other companies that will force the customer to renew the contract for another year, we only continue on a quarter to quarter basis.  We would have very easily cancelled the customers account had we known that they did not want service.  
Please have the customer forward the service address to me, and I will immediately make sure that the account is cancelled. 
Thank you for bringing this to my attention. 
[redacted]
General Manager
Green Pest Services
14150 Parkeast Cir. #135
Chantilly, VA 20151
###-###-####

Review: A door-to-door salesperson representing Green Pest Services came selling Green's Pest prevention program. We informed the salesperson that our house was going on the market and that we were not interested in a contract commitment. We were told that we would only pay for the service calls and could terminate when the property sold. We informed Green of the home sale and have paid for all treatments to the property however Green continues to bill us for a termination fee of $110. We consider Green's practices deceptive and have see a similar complaint in online reviews of the company.Desired Settlement: We consider our account closed as we have fulfilled the agreement as discussed with the salesperson representing Green. We have also indicated on the final bill that our final payment indicated payment in full and the account should be closed. We were straight forward with the salesperson with regard to our situation and Green should not be allowing its sales force to use entrapment practices. We would expect a reversal of the $110 termination fee.

Business

Response:

[redacted]

Review: We honored our 1 year contract with Green Pest. Home was sold 5/14 and Green Pest (who had our contact information) failed to notify us by phone or letter prior to continuing their unwanted service and subsequently billing for an additional quarter.Desired Settlement: No continuation of contract or services that has expired 4/14.

Business

Response:

[redacted],

Review: I have called to tell them not to work here: they never answer calls and do not return messages. I have an initialed contract that says do not renew my 1 year commitment. They ignore the initials and keep working and billing. Have left over 4 messages without any return call. Continue to get "computer' generated phone calls.Desired Settlement: Leave me alone and do not do work or bill me.

Business

Response:

I want to first thank you for being a valued customer and giving us a try for one full year. After reviewing your account, I see that you signed up with us on June 17th of 2013. There are also two notes in our system indicating that you wish to cancel services at the end of your contract. As you can see, we are merely in May. Per your request, the account would have automatically cancelled at the appropriate time.

Review: We were in Florida from mid-January until April 4 when we returned home to [redacted]. On March 29 (still in Florida) we received a mailing from [redacted], a collection agency, stating we owe Green Pest $245 for past services and penalty costs. FIRST TIME WE KNEW OF ANY AMOUNT OWED TO GREEN PEST! The Postal Service had been forwarding mail to us in Florida and I know of no MISSED BILLINGS from any of the other sources we deal with.

I wrote to Green Pest on March 30 advising that we knew of no overdue billing and would settle this with them when we were to return the following week. I also advised Green Pest that I objected "...to the casual manner and ease in which you handed this off to a collection agency without ever presenting some written notice to the property owner". As a matter of record, I had been checking on messages that may have been left on my home phone while we were away and had NEVER RECEIVED ANY MESSAGE FROM GREEN PEST CONCERNING THIS ALLEGED OVERDUE BILL!

On April 8, I wrote again to Green Pest indicating that upon our return home I found a voice message indicating the matter can be resolved by a payment of $135 - $100 for a reported November service visit and a $25 collection agency fee. I visited their [redacted] office that same day and left them a check for the $135 to settle this matter and my April 8 letter. The letter requested Green Pest to "...advise them (the collection agency) that the matter has been resolved, their records should reflect that, and, no further action is required of them". I also requested Green Pest to provide a copy of that notification to us for our records.

SINCE I HAD NO RESPONSE FROM GREEN PEST, I sent another letter to them on May 30, and, SINCE I STILL HAD NO RESPONSE FROM THEM I sent still another request on July 21. Here I am at the end of August and no response yet - GETTING THE DUMMY TREATMENT FROM THEM!

I understand the manager of that office is JOHN.

The only other thing I have to add is that their billing practices and followup (which I well understand is needed in some cases) is non-responsive in my view and verges on the unethical!Desired Settlement: I want Green Pest to provide confirmation to me that they have advised the collection agency to cancel action on their collection request, and, to confirm that our payment record with them is current and no outstanding balance exists.

Business

Response:

[redacted],

I took the liberty of researching the account at address [redacted], [redacted], VA [redacted], and found that the account is under [redacted]. I was able to pull a copy of the customer's original contract, and I included it for your review. As you can see, [redacted]. [redacted] signed a one year contract starting on May 25, 2012. As you can also see, there is a calendar towards the middle of page one of the contract, delineating the service schedule and the charges corresponding to them. As per the contract, we serviced the home May 25th, 2012 and was paid for that service with check number [redacted] on the date of service. The next service was on August 28th, 2012, and that service was paid with check number [redacted] on September 21st, 2012. The next service after that was done on November 28th, 2012. This balance was not paid until April 9th, 2013 with check number [redacted]. This customer is set up as a net 30 day customer, which means that she/he has 30 days from the time of service to pay. The account would have become past due on December 28th, 2012. Our policy is that once an account goes over 90 days past due, the automated system turns the account over to [redacted] for collections. I can also see that [redacted] called the number we have on file, ###-###-####, twice. He called once on 2/22/13, and once on 02/26/13 to let her know of the past due balance. By 3/20/2013, which we were able to delay collections for 114 days, the account was finally turned over to [redacted].

It shows in my records that a payment of $135 on 4/9/2013 with check number [redacted] paid for the past due service and a collections fee, but the termination fee was waived. I checked with [redacted], it too shows the payment, and that the account was removed from collections. Since then, the account was reinstated to good standings with Green Pest Services. Clearly there reflects a conversation that took place with acceptable explanation to the reason for delayed payment, with the customer being out of town.

**. [redacted],

I do apologize for our failure to provide you a written confirmation that your account is no longer delinquent. I hope this notice will suffice. I also apologize that we had to send your account to collections in the first place, but in our defense, we did try to contact you, and we did try to hold off for as long as we could. We take our collections efforts very seriously and we do not take the matter lightly at all. You should have received a letter directly from [redacted] letting you know that your account was paid in full, and that collection efforts have ceased. I'm sending you the a copy of the service invoice done in November today. Please let me know if you require more information.

We do pride ourselves with the best customer service possible, and we want you to feel the same way. Good service is the reason why we went from 600 customers two years ago to nearly 6000 customers today. If you have anything else that you would like me to help you with, please do not hesitate to contact me directly through phone or email.