Greensprings Landscape Architecture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint The business does not care about their tenants It is a continual fight to get things fixed I would like a resolution of keeping up with maintenance issues I have lived on this property for over years every year I am promised that maintence will done on my apt They continually raise the rent but never fix things I need several things fixed New flooring, caulking done around the bathtubs Electrical outlets with emergency shut off This is safety hazardsMy apt has never been repainted since I moved inAir conditioning issues all the time It is fixed just long enough then it breaks down I now have to go up and shut a switch up in the ceiling to turn from heat to cold or cold to heat My husband has to do that all the time I cannot do it...That also needs to be fixed Also the mainance people are stealing items when tenants are gone I will not allow anyone in my apt unless I am home because of this[redacted] [Provide details of why you are not satisfied with this resolution.] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The manager, Sandra just informed us that we will not be able to break our lease without penalty after this was already decided upon with upper management through the Revdex.comIn our response in the Revdex.com report we had told Karya Management that we had contacted the City of Houston Health InspectorThe Inspector came yesterday and gave them a ticketThe Inspector showed up again today and the lady in the leasing office (whom we had not dealt with) began telling us it was our fault for the sewageWe are not in charge of the apartment complex sewer systemThen Sandra came out and said she has decided we could not get out of the lease and she would be taking us to courtIt is not our fault the raw sewage was not cleaned or cleaned properly.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:We will be leaving this apartment complex at the end of the month with no penalty or negative reviews as previously decided upon

Please see attached letter in response to the Rejection from [redacted] Thank you

Revdex.com:
The business finally contacted me today. This letter is to inform you that Karya Management has carried out the resolution it proposed for my complaint, filed on 1/12/and assigned ID ***
Regards,

Sir,Please tell us what property you are at so we can have a better understanding of the situation.Thank you.Karya Property Management please email: [email protected]

Sir, I have already sent the apartment nowhich is 1*** *** *** *** *** *** knows all the facts
of the case full wellSir, the Kara Management is playing gamesThe matter is prolonged so long that every employee knows very wellAnyway, the number is *** I thank You for your help*** ** ***

We are aware of the issues and we as a management company are taking every step to fix all issuesThank you for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would...

not resolve my complaint.  The business does not care about their tenants.  It is a continual fight to get things fixed.  I would like  a resolution of keeping up with maintenance issues.  I have lived on this property for over 10 years every year I am promised that maintence will done on my apt.  They continually raise the rent but never fix things.  I need several things fixed.  New flooring, caulking done around the bathtubs.  Electrical outlets with emergency shut off.  This is safety hazards. My apt has never been repainted since I moved in. Air conditioning issues all the time.  It is fixed just long enough then it breaks down.  I now have to go up and shut a switch up in the ceiling to turn from heat to cold or cold to heat.  My husband has to do that all the time.  I cannot do it...That also needs to be fixed.  Also the mainance people are stealing items when tenants are gone.  I will not allow anyone in my apt unless I am home because of this..[redacted]
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  
The manager, Sandra just informed us that we will not be able to break our lease without penalty after this was already decided upon with upper management through the Revdex.com. In our response in the Revdex.com report we had told Karya Management that we had contacted the City of Houston Health Inspector. The Inspector came yesterday and gave them a ticket. The Inspector showed up again today and the lady in the leasing office (whom we had not dealt with) began telling us it was our fault for the sewage. We are not in charge of the apartment complex sewer system. Then Sandra came out and said she has decided we could not get out of the lease and she would be taking us to court. It is not our fault the raw sewage was not cleaned or cleaned properly.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:We will be leaving this apartment complex at the end of the month with no penalty or negative reviews as previously decided upon.

Please see attached letter in response to the Rejection from [redacted]. Thank you

Response letter from Karya Management is attached.