I went to reserve a room for a 30-day State the gentleman *** told me to pay the deposit so I could guarantee I had a room I said okay I paid the $deposit he gave me a receipt he did tell me and it's even on the receipt paper that if I canceled earlier than hours or at least hours in advance my $deposit will be returned when I went to cancel the room and tell him that I would not need it I went on a Sunday the gentleman there said he would leave a note for *** that my reservation was to be cancelled so I went back on Monday to make sure that *** knew that so my $deposit could be returned when I went back on Monday the gentleman and the window told me *** had already gone and he called him on the cell phone he spoke to *** I heard him say but she is cancelling her reservation what about the deposit *** said he but for him to inform me that the deposit would not be returned that I could stay one night in the hotel to use the deposit or otherwise it was just the
The problem I have starts with the service that was provided by the employee behind the windowHe was rude and unprofessionalAfter that occurred the 1st room (room ***) that was issued to me was flooded and infested with roachesWe went to request a refund, but I was rudely informed that refunds were not an option and was provided a different roomRoom 323, this room was worst than the lastIt was not cleaned, the blankets and sheets were infested with bedbugs and dirty, the shower curtain was dirty and stained, there was no toilet paper, the floor was nasty around the toiletThis room had roaches as wellAlso the phone couldn't be used unless a payment of cents was providedAll together this was the worst experience I had to go through
I went to reserve a room for a 30-day State the gentleman *** told me to pay the deposit so I could guarantee I had a room I said okay I paid the $deposit he gave me a receipt he did tell me and it's even on the receipt paper that if I canceled earlier than hours or at least hours in advance my $deposit will be returned when I went to cancel the room and tell him that I would not need it I went on a Sunday the gentleman there said he would leave a note for *** that my reservation was to be cancelled so I went back on Monday to make sure that *** knew that so my $deposit could be returned when I went back on Monday the gentleman and the window told me *** had already gone and he called him on the cell phone he spoke to *** I heard him say but she is cancelling her reservation what about the deposit *** said he but for him to inform me that the deposit would not be returned that I could stay one night in the hotel to use the deposit or otherwise it was just the
The problem I have starts with the service that was provided by the employee behind the windowHe was rude and unprofessionalAfter that occurred the 1st room (room ***) that was issued to me was flooded and infested with roachesWe went to request a refund, but I was rudely informed that refunds were not an option and was provided a different roomRoom 323, this room was worst than the lastIt was not cleaned, the blankets and sheets were infested with bedbugs and dirty, the shower curtain was dirty and stained, there was no toilet paper, the floor was nasty around the toiletThis room had roaches as wellAlso the phone couldn't be used unless a payment of cents was providedAll together this was the worst experience I had to go through