Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific information in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **SupervisorGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Guarantee Or Warranty Issues Given that
you completed your stay, the hotel offered to move your room (which you refused), and the hotel offered to compensate you further, we won't be able to issue a refund in this caseHotel has denied our request for a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am very sorry for the trouble you had
with this merchantI will make sure that your feedback is communicated to the necessary teamsAt this time, it looks like this issue was resolved via ***.I’ve provided more specific instructions in my direct email to you (Ref*)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I received the exact same response from the company before involving the Revdex.comI did not appreciate the response the first time, which is why I filed a Revdex.com complaintThroughout this entire process Groupon has acted as if I made some kind of mistake during the orderThey requested for me to return the item they sent me incorrectly before they would give me a refundThey also stated that I needed to place an entirely new order if I wanted the item that I ordered and paid for to begin withThey thought that offering a $gift card would be for my inconvenience would make the situation rightI spent $on an item and they sent me the small version of the item priced at $I was required to return the wrong item that I received because of Groupon's mistake before they would give me my money back and they never once offered to send me the correct item that I ordered and paid forThen they notified me that it would take days for the refund. I ordered this item on Groupon on 10/27/and Groupon charged my account that day and took my moneyAnd now it is 11/20/and I do not have a refund or the item I orderedAll I have is a $gift card for my inconvenience, which I will not be using as I will never be ordering from this horrible company again.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint on your refund status, we're currently
working with the business to resolve this issue for youAs soon as we have an update, I'll let you know!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** ** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards,*** * Manager Groupon Customer Support

Hello *** *Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
Ideel Team and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply thereThat’s the thread that the Ideel Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”Tell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have issued the additional $back
to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11018079, and find that this resolution is satisfactory to me
Sincerely,
Yoel ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: Sorry about the trouble! An account specialist is looking into this, and we'll get back to you after we've investigated.I’ve provided more information in the direct email to you on how the duplicate order was placed and an additional charge was processed on your credit card. If you have any additional questions, please reply there. Thank you for your understanding.Regards,*** ** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***m.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your
statement.We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from *** via Ticket #*** please reply to me there if you have any further
questionsRegarding your complaint: Unfortunately, we aren't able to issue a refund in this situation.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello Juliana,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Mani *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaintThank you for your
understanding.Regards, *** **ManagerGroupon Customer ***