Guardian Client Services

We have complied per the terms of the agreement We do not hold funds for client directly and client has had control of her funds from day one We have initiated a refund and have delivered and discussed the full accounting of her account Client is under the assumption that we should not be compensated for our service per the terms of the agreement and is unwilling to recognize those terms

Attn: Revdex.com,We are in receipt of the complaint and have contacted our client to remedy the situation for the benefit of client It is our intention to have this matter resolved promptly.Thank you for your understanding in this matter

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Company not paying the bills and funds sent to creditor are not clearing creditor's bank. Meaning the check from the debt consolidation company (who are holding our funds) are bouncing yet they have our money. Very upsetting. Also company holding funds ($4500) that belong to me but not sending to me. Creditors paid without checks bouncing. responding to me and creditors in a timely manner, and money owed to me sent to me as soon as possible.
Regards,
[redacted]

We have since remedied the matter with our client and believe she is satisfied by our response and actions to her request.  We believe this matter has been dealt with properly and now resolved.Thank you for your assistance.

Review: I paid this company for debt resolution for 3 years $300 something dollars. Another company bought my debt from target, now that company is suing me and I keep calling Guardian for the status of my account and they were telling me that were able to settle my account for target, bank of america credit card, zales credit card account but I never received any update or letters stating the status of my account in the mail. I keep calling and they keep telling me the same thing. I paid and fulfilled my contract, but they were not able to uphold in their the contract. Three of my accounts are still not settled and I paid them the money that they were collecting every month. It has been 4 years and the other 3 accounts are still not settled. I warn everyone do not sign up for this resolution program, all they are after is your money and they can not fulfill what they promise they will do. They dont provide any updates on your account or settlement. I call them and ask them for an update and they said all the creditors of my account were paid. But the debt company that bought my target credit is suing me now in court for the money I owe them and Guardian can not seem to help me.Desired Settlement: If they are not able to settle my account for the 3 credits left: zales, target and bank of america, then I demand a refund for the money that I paid for their services,

Review: I used Guardian for a debt relief. They paid off one of the credit cards but did not pay off the second credit card. The monies were sent to a trust account.Desired Settlement: I would like to receive the money back that I paid them for the second credit card.

Review: I decided to get an 18 month debt settlement on 06-29-2011 with Guardian Client Services. They agreed ([redacted]) that I would pay $528.33 for 18 months.I was late a few times and paid it off in May 2013.They paid on one credit card everything except $417.00. On the other card they have paid nothing.Yes, I agree that I was almost 6 months late on paying this off. Every time that I was not going to be able to pay, I would call to notify them and set up a the next payment that I thought I would be able to pay. I have paid this off, and now I have debt collectors calling and mailing me to get this paid off.These are the ones; [redacted]. P.O. Box 520, Valhalla, NY 10595 ###-###-####. L[redacted] Oklahoma City, Oklahoma 73123I have called Guardian Client Services n several occasions. All I get is an answering machine. I leave my name, and phone number along with the reason I am calling. I never get a call backDesired Settlement: All I want is for them to pay these 2 credit cards off. If they won't I want a refund so that I can try to pay these off.

Business

Response:

Attention: Revdex.com,

I have contacted Client numerous times since we received the complaint and he does not answer, nor will he return my phone calls.

After reviewing Client’s account, it appears that settlement arrangements failed due to his several missed monthly drafts. [redacted] is willing to complete settlements if he would respond with an email stating that he no longer disputes the validity of these debts. We will continue to try and get a hold of Client.

Operations Manager

Guardian Client Services

Review: UNABLE TO CONTACT BUSINESS TO DISCUSS ISSUES REGARDING SETTLING CERDIT CARD DEBT. I RECEIVED COURT SUMMONS FOR UNPAID CERDIT CARD DEBT THAT GUARDIAN SUPPOSEDLY NEGOTIATED A SETTLEMENT AND MADE PAYMENTS FROM MY ACCOUNT. PHONE NUMBER LISTED HAS BEEN DISCONNECTED WITH NO NEW NUMBER.Desired Settlement: I WANT ALL DOCUMENTATION REGARDING MY ACCOUNT, CLIENT #[redacted], AND AN EXPLANATION WHERE THE FUNDS WENT.

Review: My husband and I have been using this debt agency for the last three years. Now, we have an issue with paying a debt that was suppose to be paid off a year ago and now the company is not answering the phones or responding to e-mails. First issue - not responding to phone calls or e-mails , issue #2 - they are not paying my husband's bills but has taken money out of his account, and issue #3 - not following up with a credit card account that is showing tht I owe money on my credit report. So, the company is performing the service but not completing the service. Don't know where the money has gone, don't know why they are not following up with my inquiry, and don't know why they are not responding to our phone calls or e-mails.Desired Settlement: Answer the phone and clear outstanding issues with creditors.

Business

Response:

We have since remedied the matter with our client and believe she is satisfied by our response and actions to her request. We believe this matter has been dealt with properly and now resolved.

Review: I have a debit that they was to pay in April 4 2013 that the company have not pay and they have not send me the cancel check from them so I can give it to the lawyer that have got a judgement on me.I have tried over in over to phone them but the number is out of service I have pay in an account for over three year into a account the they was suppose to pay my debit. I have paid in the account for over two years and they paid nothing and they came to me and stated I have to pay them 11,000 for a debt they was to pay and then they came back and stated they found my money and I would have to pay the lawyer 600.00 dollars. I have a judgement on my record because they did not pay my bill.Desired Settlement: I would like to get a copy of all the money I paid them and a copy of all the debit they paid and want they charge me to handle the debt they was suppose to pay. I need the cancel check they was suppose to pay [redacted] Office for on April 4 2013.

Review: My complaints are: 1. Contact with anyone was impossible for months. I have not been able to get information regarding my account. 2. I have money in a trust fund and I have not been able to get details of how much and where the funds went. 3. I need to know which accounts were settled and which were not and the details. 4.I need to know the details of the fees I am responsible for.Eventually there was an employee, [redacted], who answered the phone but was unable to answer basic questions and also claimed they did not have the requested records. She was totally unprofessional and rude.Desired Settlement: I would like any funds due to me from any overpayment and funds due from my trust fund along with answers regarding my account as stated in the complaint description.

Business

Response:

Attn: Revdex.com,