Guitar Center Inc

We are aware of the situation and the store is in the process of resolving the situation to the customer's expectations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10191406, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear MrS***,
Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderI am currently working with the store who assisted you, in an attempt to process a refund for the additional $
that you were charged for the error that occurred during shippingI will provide an update as soon as possibleIn the meantime, if you have any questions or concerns, please do not hesitate to contact me directlyWhitney Colón
Customer Service Supervisor
***@guitarcenter.com

Dear MrN***
Thank you for your replyAs stated in my original response, we were still waiting for Line to provide us with our shipment of the HelixYour original order had not been fulfilled because we had not received the item into inventoryYour replacement order was placed and our expected shipment from the manufacturer would include enough product to ship to all of our waiting customers. At this time however, it does appear that we have received our first shipment, which included your productAccording to the tracking number (1ZA2552X***0) your item is in transit to your shipping addressThe expected delivery date is Friday, January 8th by the end of the dayAgain, I do apologize for the inconvenience you have experienced with your orderWe truly appreciate the feedback you provided , and we will work to ensure that this issue does not occur again in the future
If you have any other questions or concerns, please do not hesitate to contact me
W*** ***
Customer Service Supervisor
W***@guitarcenter.com

Complaint:
I am rejecting this response because:
The purchase agreement referenced in Guitar Center's response is of a different form and contains language which is different from the purchase agreement readily available at the time of purchaseMy order was confirmed at 12:p.mon the date of purchase; Guitar Center, IncFailed to provide notice of the contract to their local office for fulfillment, as stated directly by Guitar CenterThis fact highlights an operating error which explains the issue but does not serve to negate my contract for purchaseI have at this time procured an comparable substitute from another vendor, given Guitar Center Inc's delay in fulfilling the contract.
Regards

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID 9962905, and find that this resolution is satisfactory to me
Regards,
* ***

We are in contact withe the customer currently working on a resolutionWe will not be able to honor the original price as it was clearly a mistake on our website however we are looking into suitable replacements that should fulfill the customer's needs

Dear MrT***,
Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced within our Guitar Center storeAfter a bit of research, it appears that you communicated with a member of our management team, MrK*** ***,
via emailIn the email, Kenneth explains that he would be working with Capital One to resolve this situation for youI see that Kenneth has committed to contacting Capital One beginning Wednesday, July 8th, when he returns to his Guitar Center store and has access to your accountI will continue to monitor this situation and update you as soon as possible with our resolution
In the mean time, if you have any questions or concerns, please do not hesitate to contact me
Best,
W*** ***
Customer Service Supervisor
***.***@guitarcenter.com

We have been in contact with the customer and have also emailed him an apology directly from the store manger at the Las Vegas store locationWe'd be happy to continue to assist the customer with any potential questions or equipment needs he may have in the future

Complaint:
I am rejecting this response because:
The issue is not yet resolved I have tried contacting the store where I processed the pedal return (W Pico Blvd) (you can speak with the Manager Nick, who is familiar with the issue) I have attempted to contact Guitar Center corporate It has been nearly one month since the pedal was returned and you still have not yet resolved the issue
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 10007735, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because:
Thank you for the offerIn some reason, I must stake with the Black Roland FPfor this purchase
However, I was considering have the white arrive to meet the time frame and exchange to black for finalI reached your customer services earlier todayThey told me there is no any of this model in stock(including "White")
There is no way for me to accept this offer in this moment
As your promise, you'll find me a better solution and let me guarantee the exchange for Black FPI'll wait for your update.
Regards,
Y*** ***

Dear MrL***,
Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Guitar Center purchaseAfter reviewing your account, I do see that you purchased a Martin Road Series DRSUnfortunately, the reason
that your order was canceled was due to this item no longer being in productionWhen we begin to run low on inventory for an item, we request additional inventory from the manufacturerThe reason that you were provided different dates for arrival, and received multiple "out of stock" emails is because we were awaiting a shipment to arrive from MartinSince you purchased a model instrument, after several weeks, Martin informed us that they did not have any more of this model available in their inventory and could not fulfill our backordersYour order was then canceled and your funds were returned to your original payment methodAgain, I apologize that we were unable to provide the guitar that you had originally purchasedSince Guitar Center does not personally make each instrument we carry, we are at the liberty of the manufacturerGuitar Center did not cancel your order because we did not want to honor the 20% off discount, as this was a discount generated and provided to many customers during the holiday seasonIf you have a different Martin in mind, I would be happy to look into honoring your original discount and ensuring that the item ships out immediatelyIf you have any other questions or concerns, please do not hesitate to contact meW*** ***
Customer Service Supervisor
W***@guitarcenter.com

Dear MrNicoll,
Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderAfter reviewing your account, I do see that you placed an order for the Line Helix on September 14thSince this
was a preorder item that we had not received yet, you were sent a "Backorder Notification" email on the same day that the order was placedWe continued to send backorder notification emails every few weeks. After days we are required to ask for permission to keep a customer's order per Federal regulationOn October 14th, you were sent an email informing you that if we did not hear from you within business days, we would assume that you could no longer wait for your order and we would cancel itOn November 18th we sent another email requesting that you contact us and provide permission to keep your orderWe did not hear from you, which resulted in the cancelation of your order.The Line Helix is a very popular item and the manufacturer is still working to fulfill our order with them as quickly as possible. If you would like to replace your order you may do so at your earliest convenience
If you have any other questions or concerns, please do not hesitate to contact me
Whitney Colón
Customer Service Supervisor
[email protected]

The customer is going to reach out to the Store Manager once he receives his new card and will be refunded the disputed amount

I filed a complaint with the Revdex.com and others concerning warranty issues on a "Blue" microphone
The complaint has now been resolved and the defective product replaced
I still wouldn't buy there again but, I'm closer to neutral now that a positive outcome has occurred
Make sure You read the terms of extended warranties carefully! The actual experience can be quite different from what employees tell You (and confusing)

Dear Chaya,
Thank you for bringing you concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center purchaseAfter reviewing your account, I do see that you've been in contact with our support team and also the manufacturerDue
to our contractual agreement with our software manufacturers, we are unable to refund your purchase until all potential solutions have been approachedThis agreement is set in place to abide by copyright infringement lawsAt this time, I have personally contacted our representative at Antares, and have requested assistanceI will continue to work alongside them and update you as soon as possibleIn the meantime, if you have any questions or concerns, please do not hesitate to contact meW*** ***
Customer Service Supervisor
W***@guitarcenter.com

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID 10552605, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10401472, and find that this resolution is
satisfactory to me
Apparently there was a problem and the store manager didn't receive my first message to him, but when he received this message, he was very responsive and very helpfulEverything was resolved to my complete satisfactionThanks!
Regards, *** ***

Dear MrD***,
Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderAfter speaking with our Platinum Instrument department, it appears that the item that you purchased was incorrectly
built in our systemI am currently working with our warehouse to ensure that the item is corrected in our system so that I may process your orderAccording to our Platinum Instrument department, the Gibson Les Paul custom was recently replenished in our inventory, and we should be able to ship this out to you very soon!I will be in touch with you to confirm that your order has been corrected and provide a tracking number as soon as possibleIn the meantime, if you have any other questions or concerns, please do not hesitate to contact me directly
W*** ***
Customer Service Supervisor
W***@guitarcenter.com