H D Wood Working

Review: This complaint refers to:

1. Long delivery time.

2. Poor customer service.

3. Poor quality product.

4. Lack of proper license.

We have a receipt showing a project cost of $1,200 for a pair of carriage doors and $600 deposit received on 01/30/12. We made the second and final payment after doors were installed on 11/11/12, ten and a half months later. At the time our deposit was made we were told the door construction would take about three months after my design was received, which was within a couple of weeks of the deposit.

I am filing a complaint at this time as the doors have deteriorated to the extent they require sanding and refinishing with an oil based sealer, rather than the polyurethane used which turns out to be unstable in sunlight. The coating has cracked and flaked and allowed moisture penetration and warping. We waited for a full year for the doors to "season" and complete swelling and shrinking. We have had to sand the doors repeatedly as they stick.

[redacted] is a senior and was sick during this period. Repeated efforts at contact and progress photo requests were met with silence or "they'll be ready soon." Any progress updates received were from our handy person who had referred [redacted].

When the doors were delivered [redacted] had a very hostile attitude and refused the advice of an oil-based sealer and instead insisted on the polyurethane finish which is now failing. When the doors arrived they were too large and required adjustment to be installed by our CCB-licensed handy person. [redacted] did assist, even though he has no license. He advertises on his website that he makes house items (doors, cabinets)and when in our home tried to solicit more work to sand our butcher block countertops (a CCB license would be required for this).Desired Settlement: 1. [redacted] file and maintain an Oregon CCB license in good standing, or be required to limit work to furniture only, non-building related. [redacted] has outstanding fines assessed by the CCB as of 2011. He should be made to pay these, if still outstanding - related to working without a CCB license.

2. Remove the photo of our pair of carriage doors from his website http://www.hdwoodworking.com/custom-designed-doors/. The heading is "Custom Designed Doors". Our invoice states clearly that doors were to be designed by myself and they were. The doors look awful now and we have to refinish at our expense. We want no further contact or promises from [redacted], but we do want a complaint filed against him to alert others.

This complaint refers to:
1. Long delivery time.
2. Poor customer service.
3. Poor quality product.
4. Lack of proper license.

We have a receipt showing a project cost of $1,200 for a pair of carriage doors and $600 deposit received on 01/30/12. We made the second and final payment after doors were installed on 11/11/12, ten and a half months later. At the time our deposit was made we were told the door construction would take about three months after my design was received, which was within a couple of weeks of the deposit.

I am filing a complaint at this time as the doors have deteriorated to the extent they require sanding and refinishing with an oil based sealer, rather than the polyurethane used which turns out to be unstable in sunlight. The coating has cracked and flaked and allowed moisture penetration and warping. We waited for a full year for the doors to "season" and complete swelling and shrinking. We have had to sand the doors repeatedly as they stick.

[redacted] is a senior and was sick during this period. Repeated efforts at contact and progress photo requests were met with silence or "they'll be ready soon." Any progress updates received were from our handy person who had referred [redacted].

When the doors were delivered [redacted] had a very hostile attitude and refused the advice of an oil-based sealer and instead insisted on the polyurethane finish which is now failing. When the doors arrived they were too large and required adjustment to be installed by our CCB-licensed handy person. [redacted] did assist, even though he has no license. He advertises on his website that he makes house items (doors, cabinets)and when in our home tried to solicit more work to sand our butcher block countertops (a CCB license would be required for this).