With any fabric, there can be subtle shading differences depending on lighting in the home versus lighting in the showroom Certain fabrics have a nap that can be brushed creating shading differencesThis is the case with this fabric.We did send in our sample to be verified by the manufacturer They confirmed that the sample customer [redacted] saw in our store was the same as what was produced and sent on the furniture Furthermore, during the last visit customer [redacted] made with our sales manager, our sales manager indicated to customer [redacted] that depending on how the fabric was brushed, the shade difference was not such to be called defective We did offer to take back the furniture if they were not happy with a 10% re-stock fee, rather than the standard 25%
I certainly apologize for any miscommunication with the [redacted] family Godby Home Furnishings tries very hard to be fair and consistent with each customer that shops with us Any of our sales associates would indicate our WOW pricing is no further discounts We have taken very deep discounts on these items, which usually are sold below our cost While I have no way of knowing the exact conversation, I am confident that Penny would not intentionally mis-state our pricing I do believe Penny would try to welcome a customer into our store and give a brief overview of our products, as well as a general overview of what our pricing tags mean It is difficult to review all details at the time a customer enters the store Many times, a customer just wishes to look around without a sales associateHowever, if the customer allows us to discuss their room and their furniture needs, we are able to delve more deeply into specific details about an item Unfortunately it seems like we did not get that chance during the initial visit We are bringing this instance to the forefront of our entire Avon staff so as to avoid any future miscommunication of this nature
With any fabric, there can be subtle shading differences depending on lighting in the home versus lighting in the showroom Certain fabrics have a nap that can be brushed creating shading differencesThis is the case with this fabric.We did send in our sample to be verified by the manufacturer They confirmed that the sample customer [redacted] saw in our store was the same as what was produced and sent on the furniture Furthermore, during the last visit customer [redacted] made with our sales manager, our sales manager indicated to customer [redacted] that depending on how the fabric was brushed, the shade difference was not such to be called defective We did offer to take back the furniture if they were not happy with a 10% re-stock fee, rather than the standard 25%
I certainly apologize for any miscommunication with the [redacted] family Godby Home Furnishings tries very hard to be fair and consistent with each customer that shops with us Any of our sales associates would indicate our WOW pricing is no further discounts We have taken very deep discounts on these items, which usually are sold below our cost While I have no way of knowing the exact conversation, I am confident that Penny would not intentionally mis-state our pricing I do believe Penny would try to welcome a customer into our store and give a brief overview of our products, as well as a general overview of what our pricing tags mean It is difficult to review all details at the time a customer enters the store Many times, a customer just wishes to look around without a sales associateHowever, if the customer allows us to discuss their room and their furniture needs, we are able to delve more deeply into specific details about an item Unfortunately it seems like we did not get that chance during the initial visit We are bringing this instance to the forefront of our entire Avon staff so as to avoid any future miscommunication of this nature