Hecker's Auction Service

Dear [redacted] Our records show the client emailed our office on August 14th requesting a refundOne of our customer service agents responded to the email on August 15th stating she had been refunded our admin feeOur Customer Service Agents are available to take live phone calls between 8am to 2pm pacific standard timeIf an agent is not available the client is then directed to leave a voicemail for us to return their call It is completely impossible that the complainant was rerouted to our websiteIn order to use our services, the client would have had to choose our website in order to fill out an applicationWe are a well-established, respected company, that has successfully assisted many clients during our many years of businessOur company is one of many private companies that assists in the application process of ordering vital documentsWe do our best to inform clients in several places on our website that: “We act as agents for expediting vital certificate applicationsThis site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records.” We encourage the complainant to revisit our site to review the information we provide on our website including our terms of service and privacy policy Should you or the client have any questions or require any additional information, please feel free to contact our office Yours truly, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello,I filed the above case in April I put the charge in dispute on my credit card Since filing this complaint the company has left a message and spoke directly to me stating that "if I call the credit card company to remove the charge back, then they will be able to refund my money".My credit card company said not to do this That they are actually fighting the charge back and will NOT refund any money.I have this company lying on a recording from [redacted] of this company She stated that I would get my money back once the charge back has been canceled.She also stated that her phone system was down when I tried to rectify this situation back in March Her phone system is working just as it has been each time I call There is no way to speak with anyone unless you have an extension.This just shows how dishonest this company is They should be shut down.Regards,Hello,I filed the above case in April I put the charge in dispute on my credit card Since filing this complaint the company has left a message and spoke directly to me stating that "if I call the credit card company to remove the charge back, then they will be able to refund my money".My credit card company said not to do this That they are actually fighting the charge back and will NOT refund any money.I have this company lying on a recording from [redacted] of this company She stated that I would get my money back once the charge back has been canceled.She also stated that her phone system was down when I tried to rectify this situation back in March Her phone system is working just as it has been each time I call There is no way to speak with anyone unless you have an extension.This just shows how dishonest this company is They should be shut down.Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below DOCUMENTS AND – IS AN EMAIL STRAIN WITH THE MERCHANT AS YOU CAN SEE THE MERCHANT INITAILLY WAS NOT VERY COOPERATIVE.DOCUMENT – A COPY OF MY FAXED COMPLAINT TO MY CREDIT CARD COMPANY ON MAY 27, 2016.DOCUMENT – A COPY OF THE NOTICE TO MY DEBIT CARD COMPANY THAT THE MERCHANT WAS WILLING TO REFUND ME BUT BECAUSE THEY HAVE NOT RESPONDED TO MY DISPUTE THIS MATTER WAS AT A STAND STILL DISPITE THE STAMPED AND DATED FAX RECEIPT, THEY HAVE NOT TAKEN ACTIONSO THEN, THE MERCHANT WILL NOT REFUND ME NOW, WHEN ORGINALLY THEY REFUSED, MY CREDIT CARD COMPANY IS NOT RESPONSIVE, AND MY MONEY IS IN OUTER SPACE.IF THE MERCHANT TRULY WANTS TO ACT IN GOOD FAITH, THEY SHOULD REFUND MY MONEY IMMEDIATELY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was able to review the response When I received a phone call from them after I filed the complaint they indicated if I had not filed a complaint they would work with me They also indicated that they were mailing the certificate and were still within their days They indicated it was mailed June Today is July and I still have not received it I don't expect to Please attempt to log my complaint even if I do not receive my money back so that this may not happen to anyone else by this company Thank you [redacted]

In response to the recent complaint from E [redacted] Hyun-this merchant signed up for service with United Payment Services in August of The representative never told the merchant that her current account would be terminated if she didn't sign up or switch to our company Once she signed up for service with United Payment Services, she was advised to contact her previous processor to obtain account closure procedures If the merchant never contacted her previous processor to close and stop the billing, they would continue to bill monthly fees to her bank account E [redacted] would have been seeing a debit to her bank account each month since August of but never called until now to find out what it was for We received a call from E [redacted] in January to close out the account with United Payment Services Her account was closed with United Payment Services and the billing was stopped as of January 6, We received a call yesterday from E [redacted] asking why we were still billing her At that time, we advised her that United Payment Services wasn't billing her and the debit she sees is most likely from her previous processor Due to this, United Payment Services will not refund any fees billed from another company

August 1, ID number [redacted] Dear [redacted] The client’s concerns have been resolved during a telephone conversation he had with one of our Customer Service agents today, August 1, We take the privacy of our client’s information very seriouslyOur email is secure We do encourage anyone using our services to review our privacy policy Yours truly, [redacted] ***

This is crazyThe merchant admits in the complaint that she agreed to a contract and to all fees We only charged what was agreed upon and obviously if she agreed to everything we disclosed everythingThe $is for an early termination fee.We stand by our policy of full disclosure and that is what we did for this merchant

In response to the recent complaint from Tourino Jacks: LEVY-the State of Massachusetts had placed a hold on the account for IRS/State Tax Levy Unfortunately whenever this does happen, any funds/fees owed is out of our control and can only be resolved between the merchant and the state We had advised this to Tourino on several occasions, explained we can't do anything to resolve the issue for him or refund any Levy Fees Customers Information Email Issue-there was a software issue with the merchants processing gateway Per the processing gateway, at no point was any card information emailed out, they tried to get in contact with Tourino back in June to resolve Due to no response from Tourino, the case was closed in July Fees-Tourino signed up for service back in May All fees he's been charged monthly are for the service he signed up for and agreed to when he signed the application/agreement Merchants are notified via email, mail and on their monthly statement if any changes or increases in fees will occur A customer service telephone number is also provided so merchants can call for further information We always advise merchants that they can contact us at anytime if they have concerns with the statement fees Cancellation/Penalty Fregards to the account being cancelled in February, there are no notes of Tourino contacting our office to close out the account Today, a Customer Service Representative contacted Tourino letting him know that we received his Revdex.com Complaint and advised him that we never spoke to him about closing the merchant account We advised him to send a signed cancellation request to close out the account and explained to him once this is received, the account will be closed and the billing for monthly fees would stop The account is not in contract, therefore will not be charged an early termination fee Employee Complaint-Anytime Tourino contacted our office with any questions or concerns, he was always assisted The only time United Payment Services wasn’t able to assist Tourino was when he needed to resolve the Levy with the state of Massachusetts and his processing gateway Due to the above, United Payment Services will not refund any fees

Dear [redacted] Our records indicate the client emailed our office on August 29th requesting a refundAs we pride ourselves in customer service the client received a refund of our administration fee on August 30th and was left a voice message regarding the refund We are a well-established, respected company, that has successfully assisted many clients during our many years of businessOur company is one of many private companies that assists in the application process of ordering vital documentsWe do our best to inform clients in several places on our website that: “We act as agents for expediting vital certificate applicationsThis site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records.” As stated in the Revdex.com letter: “The Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.” We request the complaint please be edited, omitting certain derogatory comments before publicly postedShould you or the client have any questions or require any additional information, please feel free to contact our office Yours truly, [redacted] ***

Dear [redacted] Please find attached a letter of response regarding ID number [redacted] Thank you[redacted] ***

I agreed to what was stated to me over the phoneI said I did not want to do business with them if there were any fees, I never received a contract and I never used their services until June 6th, called on the ninth because of a $bill received asked for correction and said contract never received any call backs called again on the 10th and was finally told that if I cancelled they would still charge me two months service fee (which is unfair since they did not provide any service)There were charges made on the 6th to which no deposit has been made in the account they pulled their "cancellation fee" I insist that this business be reviewed by legal action as you can see I am the first of many folks R [redacted] Eskin has made promises to fraudulentlyCA Law:(1) No real consentIf the buyer's consent to a contract was induced by the seller's fraud, or was given by mistake, or under duress, menace or undue influence, the buyer can rescind the contract (CivCode § 1689(b)).\(4) Failure of bargained exchange before being rendered The buyer has a right to rescind a contract when the exchange which the buyer bargained to receive from the seller "fails in a material respect from any cause" before it is rendered to the buyer (CivCode § 1689(b)(4)).(1) Court's power to refuse to enforceA court has the power to refuse to enforce a contract or a clause in a contract that is unconscionable when made (CivCode § 1670.5(a)) (2) Evidence of context admissibleTo enable the court to decide whether a contract or clause is unconscionable, the parties may present evidence of the setting, purpose and effect of the contract (CivCode § 1670.5(b)).CONSUMER PROTECTION STATUTES Most states enacted consumer protection statutes during the mid-1960s through the mid- 1970sSuch statutes now exist in all fifty statesThese statutes are aimed at preventing consumer deception and market abuseMost consumer protection statutes prohibit unfair and deceptive advertising and sales practicesThis prohibition was contained originally in a federal statute regulating interstate business practices, the Federal Trade Commission Act (“FTC” Act)While many states have adopted the general provisions of the FTC Act, the specific language of these laws varies from state to stateHowever, the basic concept and intent of these statutes are identicalThey are intended to protect reasonable consumers from unethical and unscrupulous business practicesConsumer protection statutes apply to most consumer transactions in which goods, services, or property are offered for sale or leaseThe primary intent underlying consumer protection statutes is to promote full and fair disclosure of important facts about a transactionThe idea is to give consumers all necessary information so that they can make wise shopping decisionsSellers, therefore, should tell buyers everything that is important about a sale before the sale is consummated, including any terms and conditions to which the consumer later may be subjectThe consumer protection laws thus tend to balance the often unequal bargaining position of consumer buyers and merchant sellersIn other words, better-informed consumers are less likely to be “taken” by a merchantConsumer protection statutes generally are broad and flexible so that they can apply to numerous forms of unfair and deceptive schemes in all types of transactionsAs such, they can provide an all-purpose remedy against abusive business practices regardless of the product or service or the nature of the advertisement, sale or promise Complaint: I am rejecting this response because: Regards, M [redacted]

Complaint: I am rejecting this response because:This business did not disclose their fees and cancellation policy when they took my applicationAny other company whom I have dealt with has made full disclosure before any contract was madeUnited Payment Services may state that they had a "signed" contract, however the terms were never made clear and their sales people were deceptive in stating only the percentage amounts for credit card charges, never the fees involved.Their "contract" is a 30+ page document, of which I only received a copy when requested by mail.For example, I deal with ATT, and their telephone representative made it very clear that a one year contract was requiredCompletely acceptable, as long as it is up front Not only did United Payment Services not make fees and policies clear, they began taking money out of my account although I Never used their services, and took $out of my account although I Did Not cancelWhen I called them, they said that they "might" refund the $if I provided them with a $"collection fee" and an $fee for something...I don't know what, plus a letter from my bank stating that I would continue to business with them.I don't imagine that a bank would ever certify such a thing Regards, [redacted] U

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have been in contact with US Vital which is a site that is somewhat like a middleman for VitalChekI still suggest US Vital find some way better more efficient to let people know they are at a site that only forwards your information onto VitalChekYou can do this through VitalChek directly and save yourself $52.00, PLUS if you go through US Vital it will take OVER a month to get your birth certificate (or possibly any other vital record you are needing) -- RIDICULOUS! -- I truly believe I went through VitalChek directly BUT according to them somehow I accessed US Vital's site -- I have no ideaVitalChek is the company that told me I should call and make a complaint because a lot of people are going through this same situationI will say the lady I spoke with at US Vital "***" was very kind and helped me out tremendously and they refunded my moneyI will say it takes a while to get someone though - BUT leave the message!!! don't hang up or it will not get resolved, US Vital makes lots of phone calls and most of the time are busy on other calls -- SOO you must leave a contact number and your reason for callingThey will eventually call you back Regards,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The email sent to the company was over a week... after an email was due requesting additional information. The response was inadequate given the nature of the request and the website assertion that I would hear from them within 48 hours (2 Days). Therefore they are in breach of contract as implied by the website and a refund is due. The order confirmation Stated:YOU WILL NOT RECEIVE YOUR CERTIFICATE IF ID REQUIREMENTS ARE NOT MET (1) Check your e-mail in a few days. DON'T FORGET. Find and Open the confirmation email (check junk email folder too) Read and follow instructions about ID requirements Send in your ID (2) Check your email again over next few days The ID you sent may not have been accepted (unclear, too dark, wrong type, etc.) Resend ID if you receive an email asking you too (3) Receive your certificate after acceptable ID received In approximately 7 - 10 days if UPS delivery option choosen In approximately 10 - 15 days if regular mail delivery option choosen If you have any questions about your application, please contact us at [redacted] You will usually receive response faster then by telephone. Please allow up to one business day for a reply. USVitalRecords.org Online Processing Division www.usvitalrecords.org/checkout/contact.aspx Phone Number: [redacted] NO ADDITIONAL EMAIL WAS RECEIVED until over a week later AFTER I contacted them.Regards, [redacted]

We are rejecting this complaint due to inaccuate allegations and having written and signed confirmation of all terms and conditions.

The agreement you signed clearly states a $early termination fee This is standard with all of our merchants We have been in business since and have Never had a trial as you are stating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12603512, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A service was never performed so we had the work done with another company. They would not let us cancel services. Why should we pay for a service not performed?
Regards,
*** ***

Complaint:
I am rejecting this response because:
Yesterday, I called United Payment Services and asked about the money taken out of my bank account They told me that it was not them who took my money and told me to call another company called EMPS/ First Data.I called them this morning, and they told me that they do not have my account on record In researching further, they told me that all accounts are opened under United Payment Services and there are red flags on my accounts stating that they are not allowed to talk to me and suggested that I need to talk to United Payment Services.It seems like United Payment Services opened accounts instead of and discreetly stole my money from my bank accounts every month.I asked for refund and they refused and told me that they are not the one who took my money out of my bank accounts.They are lying They have been excessively and wrongfully taken money out of my account They are trying to mislead me to think that another company is taking my money but in reality United Payment Services is the one who took my money Please help me.Thank you very much
Regards,
E*** ***

I am not sure what this merchant is stating as ALL rates and FEES are clearly sent to merchant to sign before opening any accountThis merchant electronically signed and agreed to allWe would never change names to withdraw money from any bank accountThe $early termination fee was also
disclosed to merchant PRIOR to her electronically signing and agreeing to this

Dear *** ***
* Our records show that the client spoke to one of our Customer Service Agents on September 7th stating she wanted to cancel her orderOur office went over with her the cancellation and refund policyAs per the clients request a supervisor called her back but had to leave a voice
message for her Our Cancellation and Refund Policy states: "We are a service oriented business, committed to the highest quality in customer serviceWe cannot provide refunds or cancel an order for any of our services as all vital record orders are reviewed and processed upon receipt." As the application had been submitted for processing we are unable to provide a refund. We are a well-established, respected company, that has successfully assisted many clients during our many years of businessOur company is one of many private companies that assists in the application process of ordering vital documentsWe do our best to inform clients in several places on our website that: “We act as agents for expediting vital certificate applicationsThis site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records.” Should you or the client have any questions or require any additional information, please feel free to contact our office. Yours truly, *** ***