Hecker's Auction Service

Complaint: 11298264
I am rejecting this response because:It is untrue that fees and cancellation fees were disclosed at any time. During their sales and application process, the only fees which were disclosed were the actual percentage fees for processing transactions per transaction.  Furthermore, I did not use this businesses' services at any time, nor did I cancel an account; they simply took money from my bank account without my permission. And yes, they took funds under a different name so I was not able to block them through the bank. When I spoke with them last, they admitted that they took money under a different name. This company has a multitude of negative reviews and complaints for a good reason.
Regards,
K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
I was able to review the response.   When I received a phone call from them after I filed the complaint they indicated if I had not filed a complaint  they  would  work with me.  They also indicated that they were mailing the certificate and were still within their 25 days.  They indicated it was mailed June 25. Today is July  30 and I still have not received it.  I don't expect to.  Please attempt to log my complaint even if I do not receive my money back so that this may not happen to anyone else by this company Thank you [redacted]

Dear [redacted]Please find attached our letter regarding ID [redacted]Thank you. [redacted]

I agreed to what was stated to me over the phone. I said I did not want to do business with them if there were any fees, I never received a contract and I never used their services until June 6th, called on the ninth because of a $59.44 bill received asked for correction and said contract never received any call backs called again on the 10th and was finally told that if I cancelled they would still charge me two months service fee (which is unfair since they did not provide any service). There were 2 charges made on the 6th to which no deposit has been made in the account they pulled their "cancellation fee"  I insist that this business be reviewed by legal action as you can see I am the first of many folks R[redacted] Eskin has made promises to fraudulently. CA Law:(1) No real consent. If the buyer's consent to a contract was induced by the seller's fraud, or was given by mistake, or under duress, menace or undue influence, the buyer can rescind the contract (Civ. Code § 1689(b)).\(4)  Failure of bargained exchange before being rendered . The buyer has a right to rescind a contract when the exchange which the buyer bargained to receive from the seller "fails in a material respect from any cause" before it is rendered to the buyer (Civ. Code § 1689(b)(4)).(1)  Court's power to refuse to enforce. A court has the power to refuse to enforce a contract or a clause in a contract that is unconscionable when made (Civ. Code § 1670.5(a)) (2)  Evidence of context admissible. To enable the court to decide whether a contract or clause is unconscionable, the parties may present evidence of the setting, purpose and effect of the contract (Civ. Code § 1670.5(b)).CONSUMER PROTECTION STATUTES Most states enacted consumer protection statutes during the mid-1960s through the mid- 1970s. Such statutes now exist in all fifty states. These statutes are aimed at preventing consumer deception and market abuse. Most consumer protection statutes prohibit unfair and deceptive advertising and sales practices. This prohibition was contained originally in a federal statute regulating interstate business practices, the Federal Trade Commission Act (“FTC” Act). While many states have adopted the general provisions of the FTC Act, the specific language of these laws varies from state to state. However, the basic concept and intent of these statutes are identical. They are intended to protect reasonable consumers from unethical and unscrupulous business practices. Consumer protection statutes apply to most consumer transactions in which goods, services, or property are offered for sale or lease. The primary intent underlying consumer protection statutes is to promote full and fair disclosure of important facts about a transaction. The idea is to give consumers all necessary information so that they can make wise shopping decisions. Sellers, therefore, should tell buyers everything that is important about a sale before the sale is consummated, including any terms and conditions to which the consumer later may be subject. The consumer protection laws thus tend to balance the often unequal bargaining position of consumer buyers and merchant sellers. In other words, better-informed consumers are less likely to be “taken” by a merchant. Consumer protection statutes generally are broad and flexible so that they can apply to numerous forms of unfair and deceptive schemes in all types of transactions. As such, they can provide an all-purpose remedy against abusive business practices regardless of the product or service or the nature of the advertisement, sale or promise. 
Complaint: 10669386
I am rejecting this response because:
Regards,
M[redacted]

Dear [redacted] Our records show the client emailed our office on August 14th requesting a refund. One of our customer service agents responded to the email on August 15th stating she had been refunded our admin fee. Our Customer Service Agents are available to take live phone calls between...

8am to 2pm pacific standard time. If an agent is not available the client is then directed to leave a voicemail for us to return their call.   It is completely impossible that the complainant was rerouted to our website. In order to use our services, the client would have had to choose our website in order to fill out an application. We are a well-established, respected company, that has successfully assisted many clients during our many years of business. Our company is one of many private companies that assists in the application process of ordering vital documents. We do our best to inform clients in several places on our website that:  “We act as agents for expediting vital certificate applications. This site is not affiliated with any federal, state, county or city government. Vital certificates and forms may be ordered from the relevant government agency for a lesser cost. Our online service is open to the legal profession and general public to obtain original certified copies of state vital records.”  We encourage the complainant to revisit our site to review the information we provide on our website including our terms of service and privacy policy.  Should you or the client have any questions or require any additional information, please feel free to contact our office.  Yours truly,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I have been in contact with...

US Vital which is a site that is somewhat like a middleman for VitalChek. I still suggest US Vital find some way better ... more efficient ... to let people know they are at a site that only forwards your information onto VitalChek. You can do this through VitalChek directly and save yourself $52.00, PLUS if you go through US Vital it will take OVER a month to get your birth certificate (or possibly any other vital record you are needing) -- RIDICULOUS! -- I truly believe I went through VitalChek directly BUT according to them somehow I accessed US Vital's site -- I have no idea. VitalChek is the company that told me I should call and make a complaint because a lot of people are going through this same situation. I will say the lady I spoke with at US Vital "[redacted]" was very kind and helped me out tremendously and they refunded my money. I will say it takes a while to get someone though - BUT leave the message!!! don't hang up or it will not get resolved, US Vital makes lots of phone calls and most of the time are busy on other calls -- SOO you must leave a contact number and your reason for calling. They will eventually call you back.
Regards,

In response
to the recent complaint from Tourino Jacks:
1. 
LEVY-the State of Massachusetts had placed a hold on the account for IRS/State
Tax Levy.  Unfortunately whenever this does happen, any funds/fees owed is
out of our control and can only be resolved between the merchant...

and the
state.  We had advised this to Tourino on several occasions, explained we
can't do anything to resolve the issue for him or refund any Levy Fees. 
2. 
Customers Information Email Issue-there was a software issue with the merchants
processing gateway.  Per the processing gateway, at no point was any card
information emailed out, they tried to get in contact with Tourino back in
June 2015 to resolve.  Due to no response from Tourino, the case was
closed in July 2015. 
3. 
Fees-Tourino signed up for service back in May 2013.  All fees he's been
charged monthly are for the service he signed up for and agreed to when he
signed the application/agreement.  Merchants are notified via email, mail
and on their monthly statement if any changes or increases in fees will
occur.  A customer service telephone
number is also provided so merchants can call for further information.  We always advise merchants that they can contact
us at anytime if they have concerns with the statement fees. 
4. 
Cancellation/Penalty Fee-In regards to the account being cancelled in February,
there are no notes of Tourino contacting our office to close out the
account.  Today, a Customer Service Representative contacted Tourino
letting him know that we received his Revdex.com Complaint and advised him that we
never spoke to him about closing the merchant account.  We advised him to
send a signed cancellation request to close out the account and explained to
him once this is received, the account will be closed and the billing for
monthly fees would stop.  The account is not in contract, therefore will
not be charged an early termination fee.
5. 
Employee Complaint-Anytime Tourino contacted our office with any questions or
concerns, he was always assisted.  The
only time United Payment Services wasn’t able to assist Tourino was when he
needed to resolve the Levy with the state of Massachusetts and his processing
gateway.
Due to the
above, United Payment Services will not refund any fees.

August 1, 2017   ID number [redacted]   Dear [redacted]   The client’s concerns have been resolved during a telephone conversation he had with one of our Customer Service agents today, August 1, 2017.   We take the privacy of our client’s information very seriously. Our email is...

secure.  We do encourage anyone using our services to review our privacy policy.   Yours truly, [redacted]

Our records indicate that we had emailed the client multiple times to try and resolve this matter with him. As previously stated, in our email correspondence, we would be happy to issue a refund however we cannot proceed with a refund if the client has started a dispute with his credit card company....

Once the dispute is resolved a refund could be issued.Our company is one of many private companies that assists in the application process of ordering vital documents.Our website states:"We act as agents for expediting vital certificate applications.This site is not affiliated with any federal, state, county or city government. Vital certificates and forms may be ordered from the relevant government agency for a lesser cost. Our online service is open to the legal profession and general public to obtain original certified copies of state vital records."Should you or the client have any questions or require any additional information,please feel free to contact our office.