Heider & Bott Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowwe been installing water heaters for years , they always have small scratches and dents and we explain to the costumer and almost all understand , some times like in this case they don'tThis people in heider and bott its not the first time they try to sell me a use item this case we didn't caught it because the box was in perfect condition the day we pick the water heater heider and bott employed help us to loaded in the truck he help us to laid down inside the truck there complaining we jump in the side of boxthe sides of water heater are in perfect conditions the complain its in bottom of base two people loaded to the truck and two people unloadedThis is the last purchase we ever going to make in heider and bott and who ever its going to purchase anything to this people ,think about it before you dolooks like they go trough this situations frequently because all they talk its court and attorneys , they never try to solve the matter other ways but treats and harassment , like there know they give you a defect merchandise We spoke to my costumer today and he has decide to accept the water heater in the actual condition he understood that the dent in base of water heater its so small and will not affect the workmanship of the unit we will send by certified mail a check for the amount of $today 2/10/please no harassment phone calls contact me at [redacted] [email protected] only [redacted]

Please, send your request for a lien waiver with the proper information to [redacted] Thank you

The water heater that the customer damaged in shipping was paid. The owner of the property where the water heater was installed paid the fees associated with collecting the money owed to our company. The owner received their waiver. Accordingly, this issue has been resolved completely*** ***
President
Heider & Bott Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
we been installing water heaters for 8 years , they always have small scratches and dents and we explain to the costumer and almost all understand , some times like in this case  they don't.
This people in heider and bott its not the first time they try to sell me a use item . this case we didn't caught it because the box was in perfect condition .
the day we pick the water heater heider and bott employed help us to loaded in the truck he help us to laid down inside the truck there complaining we jump in the side of  box. the sides of water heater are in perfect conditions the complain its in bottom of base . two people loaded to the truck and two people unloaded.
This is the last purchase we ever going to make in heider and bott and who ever its going to purchase anything to this people ,think about it before you do. looks like they go trough this situations frequently because all they talk its court and attorneys , they never try to solve the matter other ways but treats and harassment   , like there know they give you a defect merchandise
We spoke to my costumer today and he  has decide to accept the water heater in the actual condition he understood  that the dent in base of water heater its so small and will not affect the workmanship of the unit   
we will send by certified mail a check for the amount of $1049.91 today 2/10/15
please no harassment phone calls contact me at [redacted][email protected] only
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We still waiting for lien waiber
Regards,
[redacted]

normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: rgb(255, 255, 255);">We received the complaint from Revdex.com that [redacted] filed.  ID#[redacted].  [redacted]'s employee, laid the water heater down and jumped on the box.  Water heater's are supposed to be transported upright, that is the way that we transport all of our water heaters.  I sent you a picture of the box labeling that shows the upright arrows, as well as what else nullifies the warranty on a heater.  We feel that the damage of the water heater was caused by the way the water heater was transported and is not a warranty issue.I have left [redacted] two messages today, that he has not returned.  One stating that we will file a theft by contracting, as well as filing in small claims court in regards to this.  The second was to get the address of the Burger King that the heater is installed at and the Manufacture Rep for Bradford White can inspect the heater and see if the damages will be covered under warranty.He installed the water heater thus he owes for the water heater,  plus he canceled a check for $1049.91 in which the water heater was $921.32.Could you please give me [redacted]'s Master Plumbers License as well?  He is advertising and filed this complaint as a plumbing company.  I would like to know the name of the master plumber and the license # affiliated with this company.Thank you for your help in resolving this matter.Sincerely,

Please, send your request for a lien waiver with the proper information to [redacted]
Thank you.