Hermitage Manor Townhomes

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 10678010, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Firstly thank you Revdex.com for your investigation and negotiation Their response was exactly the same as the letter they sent for chargeI was asking for a solution to this kind of eventPer my request, they need to respond how they process such maintenance operationsWhy they failed to provide a quote and warn the tenant the possible charge for such operationRegarding the microwave itself, I don't agree the statement from the King's properties IncI believe this belongs to wear and tear per my pervious experiences with several different landlords at Virginia and other statesThey say the handle was in good shape when I moved inIn fact the degradation of plastics does not show from outsideI don't agree with their charge of $or their saying on "far less than a service company would charge"Not saying I admit to pay this chargeThe handle they replaced wasn't the original modelThe service man's hour rate is $- this rate is ridiculousThis is the worst experience I have even had with a landlord company in past eight years in this country, even the response as wellI urge them to provide a more considerable and reasonable response to this complaint Regards, [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10678010, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Firstly thank you Revdex.com for your investigation and negotiation
Their response was exactly the same as the letter they sent for chargeI was asking for a solution to this kind of eventPer my request, they need to respond how they process such maintenance operationsWhy they failed to provide a quote and warn the tenant the possible charge for such operationRegarding the microwave itself, I don't agree the statement from the King's properties IncI believe this belongs to wear and tear per my pervious experiences with several different landlords at Virginia and other statesThey say the handle was in good shape when I moved inIn fact the degradation of plastics does not show from outside
I don't agree with their charge of $or their saying on "far less than a service company would charge"Not saying I admit to pay this chargeThe handle they replaced wasn't the original modelThe service man's hour rate is $- this rate is ridiculous
This is the worst experience I have even had with a landlord company in past eight years in this country, even the response as wellI urge them to provide a more considerable and reasonable response to this complaint
Regards,
*** ***

King Properties, Incis writing this letter in reference to the above mentioned case. We responded on March 5, to Mr***'s call regarding the microwave and found the handle
"">was brokenA new microwave had recently been installed as part of a full renovation and was only a year and a half old when Mr*** moved into the apartmentNo deficiencies were noted at the time he moved in The new part was ordered and once it arrived, the new microwave handle was installed. This repair is not considered wear and tearHe was only charged our actual costs of $48.15 for materials and $for labor, which is far less than a service company would charge. If you should need any additional information, please contact me at *** ***. *** *** Account Manager

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company failed to notify me of a move in date as of April 1st which I was originally told, then they pushed it back to the week of April 21stI did not notify Hermitage Manor I would no longer be renting from the until April 8th at 6:56pm as they kept pushing back the move in date every time I contacted themI stated "I will not longer be renting from Hermitage Manor at this point however you will need to return my check for the reservation fee totaling $if the apartment turns out to not be available for an April 30th move in as you stated in previous conversations." As you can imagine waiting until a week before move in to notify a tenant of a possible move in date is not good business when I was originally told that I would know by April 1st at the latest
I drove by the building off *** *** they stated I would be living in and the bundling is still under constructionSee attached photos.
Therefore although they may have tenants moving in there were no current residents in the apartments off *** *** and they were still under construction
I understand there is a contract however this situation does not meet the requirements stated in the contract regarding *he reservation fee
Regards,
*** ***

King Properties, Inc. is writing this letter in reference to the above mentioned case. We responded on March 5, 2015 to Mr. [redacted]'s call regarding the microwave and found the handle was broken. A new microwave had recently been installed as part of a full renovation and was only a year...

and a half old when Mr. [redacted] moved into the apartment. No deficiencies were noted at the time he moved in . The new part was ordered and once it arrived, the new microwave handle was installed. This repair is not considered normal wear and tear. He was only charged our actual costs of $48.15 for materials and $25.00 for labor, which is far less than a service company would charge. If you should need any additional information, please contact me at [redacted] Account Manager

Dear [redacted]: 
Hermitage Manor is writing this letter in reference to the above mentioned case. [redacted] first submitted a rental application at Hermitage Manor on March 3,2014, noting a desired move-in date of May 1, 2014. The application was approved on March 9,...

2014. Per the signed Application for Rental, a legally binding contract, a reservation fee of $150.00 was accepted. As specified on the application, after 72 hours, the reservation fee will be retained if the application is cancelled. A written cancellation was received via email on April 7, 2014. Please note that a [redacted] of the signed Application for Rental is attached, but some information has been omitted in order to preserve the applicant's privacy. We do our best to accommodate move-in date requests. However, renovation projects are sometimes delayed due to unforeseen circumstances. While we sympathize with [redacted] desire to set a firm move-in date, this information could not be given until the building had been cleared for occupancy. New residents began moving into their new homes on April 26, 2014, and the feedback has been overwhelmingly positive. 
If you should need any additional information, please contact me at [redacted]. 
Sincerely,

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10678010, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Firstly thank you Revdex.com for your investigation and negotiation.
Their response was exactly the same as the letter they sent for charge. I was asking for a solution to this kind of event. Per my request, they need to respond how they process such maintenance operations. Why they failed to provide a quote and warn the tenant the possible charge for such operation. Regarding the microwave itself, I don't agree the statement from the King's properties Inc. I believe this belongs to normal wear and tear per my pervious experiences with several different landlords at Virginia and other states. They say the handle was in good shape when I moved in. In fact the degradation of plastics does not show from outside. I don't agree with their charge of $73.15 or their saying on "far less than a service company would charge". Not saying I admit to pay this charge. The handle they replaced wasn't the original model. The service man's hour rate is $150 - this rate is ridiculous. This is the worst experience I have even had with a landlord company in past eight years in this country, even the response as well. I urge them to provide a more considerable and reasonable response to this complaint.
Regards,
[redacted]

Review: I contacted Hermitage Manor Townhomes in February regarding renting an apartment from them for an April 30th move in. After filling out an application and placing a reservation fee, I was assured I would have an apartment for move in by April 30th but their [redacted] could not confirm for sure. If the apartment was not available by April 30th then I would receive my check back. [redacted] told me she would contact me by April 1st regarding a definite move in date and after contacting them directly multiple times after April 1st, I still did not hear anything from [redacted] until the following week where (by email and not by phone as I had left messages) [redacted] stated that she could let me know April 21st if I could be into an apartment by April 30th. I contacted them on April 24th with no response. It is now April 28th and I contacted them again this morning both by email and phone only to receive an email stating that I could have moved in last week and therefore my reservation check would not be returned. They also stated that they did not need to contact me regarding the ability to move in. This company is corrupt and has no understanding of appropriate business practices. I would not suggest renting from this company for all the hassle they are willing to go through over a measly $150 and instead want to receive a disgruntled possible tenant and a large amount of bad press. good Luck to anyone who chooses to live at their community.Desired Settlement: Full refund of the $150 reservation check

Business

Response:

Dear [redacted]:

Hermitage Manor is writing this letter in reference to the above mentioned case. [redacted] first submitted a rental application at Hermitage Manor on March 3,2014, noting a desired move-in date of May 1, 2014. The application was approved on March 9, 2014. Per the signed Application for Rental, a legally binding contract, a reservation fee of $150.00 was accepted. As specified on the application, after 72 hours, the reservation fee will be retained if the application is cancelled. A written cancellation was received via email on April 7, 2014. Please note that a [redacted] of the signed Application for Rental is attached, but some information has been omitted in order to preserve the applicant's privacy. We do our best to accommodate move-in date requests. However, renovation projects are sometimes delayed due to unforeseen circumstances. While we sympathize with [redacted] desire to set a firm move-in date, this information could not be given until the building had been cleared for occupancy. New residents began moving into their new homes on April 26, 2014, and the feedback has been overwhelmingly positive.

If you should need any additional information, please contact me at [redacted].

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company failed to notify me of a move in date as of April 1st which I was originally told, then they pushed it back to the week of April 21st. I did not notify Hermitage Manor I would no longer be renting from the until April 8th at 6:56pm as they kept pushing back the move in date every time I contacted them. I stated "I will not longer be renting from Hermitage Manor at this point however you will need to return my check for the reservation fee totaling $150 if the apartment turns out to not be available for an April 30th move in as you stated in previous conversations." As you can imagine waiting until a week before move in to notify a tenant of a possible move in date is not good business when I was originally told that I would know by April 1st at the latest.

Review: Dear sir/madam,

We signed the contract with Hermitage Manor (HM) and moved in [redacted] in July 2014. In Feb 2015 the handle to the microwave which is considered part of facility was broken. Its lower joints connected to the door detached after a normal open-door operation. We believed it was a normal wear and tear and informed HM on Feb 27. They sent some one to check on March 5. Then no one ever came after until we informed them again in April. They finally replaced it on April 24.

In May we received a charge for the repair with an unbelievable number of $73.15. We negotiated with them to dispute this charge however we were turned down. They insisted the repair was not normal wear and tear. They asked us to go to the court however we seek your help to investigate this issue.

We collected following info:

1. Confirmed with the manager Caroline. The microwave wasn't new. It had been used at least one year before we moved in. We use the microwave gently, never ever hit or bend the door or handle. We use the microwave on a normal frequency, once or twice a day normally. Basing on our understanding to the "Virginia Residential Landlord and Tenant Act" and the Virginia tenant rights, this issue belongs to the normal wear and tear and therefore a landlord responsibility to repair.

2. The charge includes $40.15 for the replacement handle part and $33 for labor fee. The leasing office failed to show us origin receipt for the handle or the labor rate. The repair time was no more than 15 min. These numbers are beyond our knowledge that should exist in such repair.

3. The manager stated they don't inform the tenant who should pay the bill or the amount. When it's decided after repair, tenant needs to pay the amount on the bill. We never got a quote or informed who pays upfront.

4. The didn't respond until we notified them multiple times. As a landlord, they failed to respond to tenants within 30/45 days as indicated in the Virginia Residential Landlord and Tenant AcDesired Settlement: The charge is due on June 23, 2015. We request a complete dispute of this charge and a confirmation from HM as they won't charge this amount from our deposit. (They stated if we failed to pay, they would do this).

If due to the time Revdex.com hasn't come out a conclusion on June 23. We will pay the charge and would like to request a refund. Or please inform us how to pursue.

Thank you very much for helping us to look into this issue!

Business

Response:

King Properties, Inc. is writing this letter in reference to the above mentioned case. We responded on March 5, 2015 to Mr. [redacted]'s call regarding the microwave and found the handle was broken. A new microwave had recently been installed as part of a full renovation and was only a year and a half old when Mr. [redacted] moved into the apartment. No deficiencies were noted at the time he moved in . The new part was ordered and once it arrived, the new microwave handle was installed. This repair is not considered normal wear and tear. He was only charged our actual costs of $48.15 for materials and $25.00 for labor, which is far less than a service company would charge. If you should need any additional information, please contact me at [redacted] Account Manager

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID 10678010, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Firstly thank you Revdex.com for your investigation and negotiation.

Their response was exactly the same as the letter they sent for charge. I was asking for a solution to this kind of event. Per my request, they need to respond how they process such maintenance operations. Why they failed to provide a quote and warn the tenant the possible charge for such operation. Regarding the microwave itself, I don't agree the statement from the King's properties Inc. I believe this belongs to normal wear and tear per my pervious experiences with several different landlords at Virginia and other states. They say the handle was in good shape when I moved in. In fact the degradation of plastics does not show from outside.

I don't agree with their charge of $73.15 or their saying on "far less than a service company would charge". Not saying I admit to pay this charge. The handle they replaced wasn't the original model. The service man's hour rate is $150 - this rate is ridiculous.

This is the worst experience I have even had with a landlord company in past eight years in this country, even the response as well. I urge them to provide a more considerable and reasonable response to this complaint.

Regards,