HIBBS Contracting Home Improvement & Roofing Specialist

In regards to the nature of the complaints by [redacted] it has no merit what so everWe had a contract between [redacted] Mortgage Coand [redacted] dated 10/26/in the amount of $39,After going over the job scope with her and her boyfriend she requested more work to be completed in the process, so another contract for $53,was written up for the bank so the funds would be availableLate October after the proposal was made; l told her we couldn't start until approximately January 1, which was ok with her and the insurance [redacted] and her boyfriend were being housed at the [redacted] in were in no hurry to move out of thereThe job from start to finish only took approximately months to completeWhich is a very good time frame for a total gut and remodel job [redacted] stopped by a number of times every day and highly praised our workWhen she moved in after the bank's inspection, everything was fineShe gave us a punch list to do, so we did it and she was satisfied; so we went on to another jobWe were told the final payments would be processed and releasedAfter figuring out the total job cost, minus the credit for any ***r grade materials she picked out; according to her emails and visits to ***'s and with the completed work we did the total was $50,that we billed her forShe can receive more funds from [redacted] InsuranceI spoke to [redacted] Insurance and they mentioned a total of $ 56,was available for the claim minus her deductible of $1,The insurance company said all she has to do is submit the bill to the insurance and the money will be availableI have attached two notarized letters from the two employees that did the work at [redacted] ' s houseA couple of weeks later after I gave her the invoke dated 3/7/she gave it back to me with a response of a billing errorThere is no way ***'s home is historicIt's looks better after the work than any other home on the streetAlso attached are emails from [redacted] on the part numbers for the items she requested to be usedWe made several trips to ***'s with her to get the correct items that she wanted Hibbs Contracting is more than willing to go back and try to get this resolved, as long as we get paid the rest of the money owed to us; but it would be very hard to do so since she chooses not to talk to meSincerely, Sincerely, Rhuel E Hibbard III

I requested a quote by a small roofing job at my house I can't say I can rate the work they do but I could barely get pass the pushy salesman that came outHe was pressed for time and wanted me to sign a contract immediately without thinking things throughI called and voiced my concern to the company and waiting for a call backnothingGuess I have to take my business elsewhere

Regarding, complaint ID# *** *** *** that we receivedWe are in the process of getting *** *** taken care ofI have contacted *** and have left the permit with her, for the the work we did thereWe have cleaned all the gutters to her satisfaction and did a thorough inspection
of the roofShe also spoke about painting the ceiling, I, myself think this is an old spot on the ceiling; that it keeps bleeding through because the proper sealant hasn't been usedIn order to meet her satisfaction we will be there next week to paint the ceiling for herAs a result *** *** will not be resolved completely until next weekI will let you know late next week when we're finishIf you have any questions please call me at *** Sincerely, *** *** ** *** *** Owner Hibbs Enterprises, Inc

In regards to the nature of the complaints by *** *** it has no merit what so everWe had a contract between *** Mortgage Coand *** *** dated 10/26/in the amount of $39,After
going over the job scope with her and her boyfriend she requested more
work to be completed in the
process, so another contract for $53,was written up for the bank so
the funds would be availableLate October after the proposal
was made; l told
her we couldn't start until approximately January 1, which was
ok with her and the insurance*** *** and her boyfriend were being housed at the *** ** *** *** in were in no hurry to move out of thereThe job from start to finish only took approximately months to completeWhich is a
very good time frame for a total gut and remodel job*** stopped by a number of times every day and highly praised our workWhen she moved in after the bank's inspection,
everything was fineShe gave us a punch list to do, so we did it and she was satisfied; so we
went on to another jobWe were told the
final payments would be processed and releasedAfter figuring out the total job cost, minus the credit for any ***r grade materials she picked out; according to her emails and
visits to ***'s and with the completed work we did the total was $50,that we billed her forShe can
receive more funds from *** *** InsuranceI spoke to *** *** Insurance and they mentioned a
total of $ 56,was available for the claim minus her deductible of $1,The insurance company said all she has to do is submit the bill to the insurance and the money will be availableI have attached two notarized letters from the two employees that did the
work at *** ***' s houseA couple of weeks later after I gave her the invoke dated 3/7/she gave it back to me with a response of a billing errorThere is no way ***'s home is
historicIt's looks better after the work than any other home on
the streetAlso attached are emails from *** on the part numbers for the items she requested to be usedWe made several trips to ***'s with her to get the correct items that she wanted
Hibbs Contracting is more than willing to go back and try to get this resolved, as long as we get paid the rest of the money owed to us;
but it would be very hard to do so since she
chooses not to talk to meSincerely, Sincerely, Rhuel E Hibbard III

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Butch Hibbs's response is a poorly written fairy tale No one shows up at a "business several times every day and highly praises work" This is utterly ridiculous and an obvious made up story But it doesn't stop there His whole response is a made up story January start date was not agreed upon and we were NOT happy living in a hotel room for months No one would believe anyone would give up a home for a small hotel room Several emails and phone calls were made by both *** *** and *** *** to get Hibbs to start the workHibbs estimated the work would take weeks It took over months If not for pressure from *** ***, Hibbs would probably be still working at our home Hibbs did not complete the work to the specifications made by *** *** *** *** paid them for hardwood flooring, carpets, custom kitchen cabinets, etc *** was in agreement with Butch that we would pick less expensive materials in exchange for extra work No extra work was completed Not one stitch of the home that was not water damaged was upgraded by Hibbs Therefore the extra money from the insurance company, and not the mortgage company, was not provided by *** *** Forwarding bills to *** *** for work not done would be considered insurance fraud Hence the money was never requested Butch has even approached us to do insurance fraud and split the money This illegal activity was turned down by *** *** The complaint about using the cheapest materials possible isn't referring to the appliances and the things *** picked out It is referring to the molding, flooring, etc However Hibbs refused to install the counter top that is listed They instead installed a cheap ugly one that is crooked and falling apart.I see Butch has not addressed the accusation of him stealing from my home (He does misuse the word historic however Historic does not refer to the best house on the block.) *** was told by Hibbs employees that he has stolen her property and used it elsewhere My sink from the downstairs bathroom in his shop and they replaced it with a dental sink that is too small to wash our hands in Butch has re purposed the molding and door bell from my historic home I fear he has stolen other items as wellButch also fails to address our mold issues When Hibbs left Butch and his employees recognized that they did not finish the work required No electrical work was needed Just the ability to shut off breakers and install appliances His workers found shutting off breakers to be too much work and left a simple ceiling fan uninstalled This, of course, was part of the specifications created by *** ***Butch will not be receiving any more funds from the mortgage company until all property is returned and work is finished I am not refusing to speak to him. I am refusing to allow him to harass me at my
home.The statements made by his employees are pure slander and will face legal action.The *** *** specifications that Hibss contractually agreed upon clearly states two coats of paint Anyone can look at our walls and see that only one coat was provided The primer shows through and pencil marks from construction are still on the walls There are even holes in the walls in some places.*** *** was pleased to see the employees leave her home She was not pleased with the work at all The kitchen is crooked and the front door doesn't open properly To blame an old house for a kitchen or door being crooked after a gutted rebuild is preposterous Thank you for showing how incompetent you areYes the bank inspector is female and will be contacted to dispute the laughable accusation that she smelled anything when performing the inspection. Of course replacing our
belongings to make the house livable seemed more important to us than the
rebuild. We were NOT the construction
workers rebuilding our home We were forced to live in a home that was under construction with no amenitiesThe flooring is coming
up ALREADY because the Hibbs employees did not follow the directions that came with the
flooring. They even left without
installing transitions. In summary, Hibbs response is rejected No funds will be transferred from the mortgage company until the property stolen is returned and the work is finished A police report has not been filed but is, of course, always an option
Regards,
*** ***

In
response to *** ***'s last comments and / or accusations to the work
completed in her homeFirst of all, I
would like to start that we are willing to go back & address any concerns of the work we did and if there's any additional work that needs to be completed that we did
not create nor on the job scope
we would be happy to do as long as we
get paidI am not a writer for any means and do not have any reason to make up a story of a simple remodel
project located less than a mile away from my businessI have been in business for over
25+ years and never gone through such
accusations; and 99% of the time gets paid for any home improvement project at the time of completion for it; if there are any ? concerns we address them at that timeHibbs went through inspections the whole time we did ***'s job and they all went very well***'s punch list was completed then we moved on to the next job and she mentioned that they will
be mailing the check out to her momentarilyNo problems were mentioned at that time, until later when extra costs involving the additional work that was completedI responded to her first complaint and also had the two main employees respond since they were the
ones there a great percentage of the time and have no reason to lie nor
be in any kind of rush to finish the job because they are paid hourlyEd and Chris are two great carpenters and were highly praised by *** and were very patient throughout the project with her; picking out what she wanted to put in her houseIt has been
brought to my attention? that ***
couldn't even be happier with her home ? and the
worker's on one of the employee's daughter's ***The statements made by
Ed & Chris are the truth and definitely isn't slander and by no mean threatened by legal actionFor two great individuals who took pride in doing ***'s home improvements, it is certainly disappointing? of the words chosen by herThe start date for ***'s project was mentioned? not only to her but the insurance company that was paying her bill to stay at the *** ** *** ***There was absolutely? no problem with Hibbs starting her project when I mentioned? that it was a good winter project for the company seeing that the fall is the busiest time of the year and we could take advantage to finish all our outdoor projects*** and her boyfriend ? even mentioned? about the great steaks they were getting for dinner along with how nice it is to stay on the lake front at one of the best? hotels aroundBy no means did I mention that the job would? only take weeksIf anything, I would ? have mentioned? that I would ? have a better understanding on how long or when? the project would? be completed after being there for weeksI personally walked ? through the project with *** and also the employees as far as what she wanted in her house*** had mentioned that the insurance company already settled for an agreed amount and Hibbs would just ? have to notify them if there was any additional workThe flooring and kitchen? cabinets were picked? out by *** with the assumption? if they were cheaper to apply that credit towards the stairway, upstairs bathroom, and the kid's room? to be completedThe insurance company is alright with any choices of flooring & cabinets that ***'s choseWith any credits and additional work the bill was adjusted accordingly to
what was originally agreed upon, Hence, with the special order flooring that was
installed was nearly the same price as hardwood ? flooringI spoke to the insurance guy that is in
charge of ***'s claim on water damage and he mentioned that
there was another $16,That *** could receive in addition to the check she
has already received, and again had no concerns to what exact materials that
*** had chosen to put in her houseShe just? had to submit the final bill from HibbsIf *** ? feels that the bathroom upstairs, kids bedroom, and any other work that had to be done because of the water damage then all she has to
do is submit the billFor *** to mention that insurance fraud was an option or that I
mentioned to split the money with her is absurd and definitely is neither my character nor my upbringing with business or personal and is quite an imaginationThe accusation of me or any employees stealing is ridiculousl have never taken old sinks, tubs, doorbells, or property and reuse them elsewhereEverything from any remodel project if going with new would be
thrown out and dispose ofFor *** to even mention or accuse something
like this or think I would even need her old used items or fixtures is utterly fictional and really has no reason forI would even be happy to take her through my house and work place anytimeNo electrical work was on our job scope except dealing with your basic
electric in order to do the job*** refers to
the one sentence "When Hibbs left Butch and his employees recognized that they did not
finish the work required." I am Butch and the owner of Hibbs so I'm not quite sure what she is referringI'm not sure exactly what didn't work before the project was started?
but it was mentioned that *** should get a certified electrician in sometime and straighten
up any messy electrical work that was existing in her home for it could be dangerousIn
conclusion, this time of year is very busy as far as home improvements and
would like to see this resolved in some sort of matterRather it is that there is
a meeting between Hibbs, *** and the
Insurance Company guy to see what money or work if any is owed.? Sincerely, Rhuel E Hibbard III

Thank you for taking my call this week regarding this matter – Complaint #[redacted]. Indeed, Hibbs Contracting was paid upwards of $13,000 in November-December 2008 to completely tear off and replace an aging roof (house and garage) and gutters,  including replacing and installing FLASHING and...

making water tight a total of 9 (Nine) existing Skylights. The contract signed at that time had a 30 year guarantee on Shingles and we mutually agreed to an Upgrade to 20 years- see CERTIFICATE- (from standard 12 years) guarantee on Labor and “Workmanship”.For your records, We are sending you copies of these documents attached to this email. Update-Since our conversation, we have had a second Contractor look at, inspect, photograph and subsequently repair the existing problem. This second Contractor concluded the problem was NOT with the Skylight and indeed had concerns about the Workmanship of the original work done on the roof around these existing SKYLIGHTS.  Also since our conversation -The Contractor – the owner, Mr. Hibbard,  has contacted us- personally and verbally (via phone) at least has agreed to cover our actual CURRENT costs to repairing the existing leak problem, fix our ceiling drywall damaged by the leak and in addition look at the other skylights for possible repair. As of yet, we do not have anything in writing from him but do hope and expect to have something soon so we can resolve this matter amicably and to our satisfaction. He has said he would come over to the house again Next week and work with us to address our concerns, we are eager to meet with him again. We will keep you in the loop regarding any developments in the near future. Thank you again for you input,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Butch Hibbs's response is a poorly written fairy tale.  No one shows up at a "business several times every day and highly praises work".  This is utterly ridiculous and an obvious made up story.  But it doesn't stop there.  His whole response is a made up story.  January 1 start date was not agreed upon and we were NOT happy living in a hotel room for months.  No one would believe anyone would give up a home for a small hotel room.  Several emails and phone calls were made by both [redacted] and [redacted] to get Hibbs to start the work. Hibbs estimated the work would take 3 weeks.  It took over 2 months.  If not for pressure from [redacted], Hibbs would probably be still working at our home.  Hibbs did not complete the work to the specifications made by [redacted].  [redacted] paid them for hardwood flooring, carpets, custom kitchen cabinets, etc.  [redacted] was in agreement with Butch that we would pick less expensive materials in exchange for extra work.  No extra work was completed.  Not one stitch of the home that was not water damaged was upgraded by Hibbs.  Therefore the extra money from the insurance company, and not the mortgage company, was not provided by [redacted].  Forwarding bills to [redacted] for work not done would be considered insurance fraud.  Hence the money was never requested.  Butch has even approached us to do insurance fraud and split the money.  This illegal activity was turned down by [redacted].  The complaint about using the cheapest materials possible isn't referring to the appliances and the things [redacted] picked out.  It is referring to the molding, flooring, etc.  However Hibbs refused to install the counter top that is listed.  They instead installed a cheap ugly one that is crooked and falling apart.I see Butch has not addressed the accusation of him stealing from my home.  (He does misuse the word historic however.  Historic does not refer to the best house on the block.)  [redacted] was told by Hibbs employees that he has stolen her property and used it elsewhere.  My sink from the downstairs bathroom in his shop and they replaced it with a dental sink that is too small to wash our hands in.  Butch has re purposed the molding and door bell from my historic home.  I fear he has stolen other items as well. Butch also fails to address our mold issues.  When Hibbs left Butch and his employees recognized that they did not finish the work required.  No electrical work was needed.  Just the ability to shut off breakers and install appliances.  His workers found shutting off breakers to be too much work and left a simple ceiling fan uninstalled.  This, of course, was part of the specifications created by [redacted]. Butch will not be receiving any more funds from the mortgage company until all property is returned and work is finished.   I am not refusing to speak to him.  I am refusing to allow him to harass me at my
home.The statements made by his employees are pure slander and will face legal action.The [redacted] specifications that Hibss contractually agreed upon clearly states two coats of paint.  Anyone can look at our walls and see that only one coat was provided.  The primer shows through and pencil marks from construction are still on the walls.  There are even holes in the walls in some places.[redacted] was pleased to see the employees leave her home.  She was not pleased with the work at all.  The kitchen is crooked and the front door doesn't open properly.  To blame an old house for a kitchen or door being crooked after a gutted rebuild is preposterous.  Thank you for showing how incompetent you are. Yes the bank inspector is female and will be contacted to dispute the laughable accusation that she smelled anything when performing the inspection.  Of course replacing our
belongings to make the house livable seemed more important to us than the
rebuild.  We were NOT the construction
workers rebuilding our home.  We were forced to live in a home that was under construction with no amenities. The flooring is coming
up ALREADY because the Hibbs employees did not follow the directions that came with the
flooring.  They even left without
installing transitions. In summary, Hibbs response is rejected.  No funds will be transferred from the mortgage company until the property stolen is returned and the work is finished.  A police report has not been filed but is, of course, always an option.
Regards,
[redacted]

Please let me know you received everything ok. Thanks,  [redacted]

I requested a quote by a small roofing job at my house. I can't say I can rate the work they do but I could barely get pass the pushy salesman that came out. He was pressed for time and wanted me to sign a contract immediately without thinking things through. I called and voiced my concern to the company and waiting for a call back.... nothing. Guess I have to take my business elsewhere.

In regards to the nature of the complaints by [redacted] it has no merit what so ever. We had a contract between [redacted] Mortgage Co. and [redacted] dated 10/26/15 in the amount of $39,076.76. After
going over the job scope with her and her boyfriend she requested more
work to be completed in the...

process, so another contract for $53,944. 11 was written up for the bank so
the funds would be available. Late October 2015 after the proposal
was made; l told
her we couldn't start until approximately January 1, 2016 which was
ok with her and the insurance. [redacted] and her boyfriend were being housed at  the [redacted] in were in no hurry to move out of there. The job from start to finish only took approximately 2 months to complete. Which is a
very good time frame for a total gut and remodel job. [redacted] stopped by a number of times every day and highly praised our work. When she moved in after the bank's inspection,
everything was fine. She gave us a punch list to do, so we did it and she was satisfied; so we
went on to another job. We were told the
final payments would be processed and released. After figuring out the total job cost, minus the credit for any [redacted]r grade materials she picked out; according to her emails and
visits to [redacted]'s and with the completed work we did the total was $50,000.00 that we billed her for. She can
receive more funds from [redacted] Insurance. I spoke to [redacted] Insurance and they mentioned a
total of $ 56,509.31 was available for the claim minus her deductible of $1,000.00. The insurance company said all she has to do is submit the bill to the insurance and the money will be available. I have attached two notarized letters from the two employees that did the
work at [redacted]' s house. A couple of weeks later after I gave her the invoke dated 3/7/16 she gave it back to me with a response of a billing error. There is no way [redacted]'s home is
historic. It's looks better after the work than any other home on
the street. Also attached are emails from [redacted] on the part numbers for the items she requested to be used. We made several trips to [redacted]'s with her to get the correct items that she wanted.
Hibbs Contracting is more than willing to go back and try to get this resolved, as long as we get paid the rest of the money owed to us;
but it would be very hard to do so since she
chooses not to talk to me. Sincerely, Sincerely, Rhuel E Hibbard III

In
response to [redacted]'s last comments and / or accusations to the work
completed in her home. First of all, I
would like to start that we are willing to go back & address any concerns of the work we did and if there's any additional work that needs to be completed that we did
not create nor on the job scope
we would be happy to do as long as we
get paid. I am not a writer for any means and do not have any reason to make up a story of a simple remodel
project located less than a mile away from my business. I have been in business for over
25+ years and never gone through such
accusations; and 99% of the time gets paid for any home improvement project at the time of completion for it; if there are any  concerns we address them at that time. Hibbs went through inspections the whole time we did [redacted]'s job and they all went very well. [redacted]'s punch list was completed then we moved on to the next job and she mentioned that they will
be mailing the check out to her momentarily. No problems were mentioned at that time, until later when extra costs involving the additional work that was completed. I responded to her first complaint and also had the two main employees respond since they were the
ones there a great percentage of the time and have no reason to lie nor
be in any kind of rush to finish the job because they are paid hourly. Ed and Chris are two great carpenters and were highly praised by [redacted] and were very patient throughout the project with her; picking out what she wanted to put in her house. It has been
brought to my attention  that [redacted]
couldn't even be happier with her home  and the
worker's on one of the employee's daughter's [redacted]. The statements made by
Ed & Chris are the truth and definitely isn't slander and by no mean threatened by legal action. For two great individuals who took pride in doing [redacted]'s home improvements, it is certainly disappointing  of the words chosen by her. The start date for [redacted]'s project was mentioned not only to her but the insurance company that was paying her bill to stay at the [redacted]. There was absolutely  no problem with Hibbs starting her project when I mentioned that it was a good winter project for the company seeing that the fall is the busiest time of the year and we could take advantage to finish all our outdoor projects. [redacted] and her boyfriend  even mentioned about the great steaks they were getting for dinner along with how nice it is to stay on the lake front at one of the best hotels around. By no means did I mention that the job would only take 3 weeks. If anything, I would  have mentioned that I would  have a better understanding on how long or when the project would be completed after being there for 3 weeks. I personally walked  through the project with [redacted] and also the employees as far as what she wanted in her house. [redacted] had mentioned that the insurance company already settled for an agreed amount and Hibbs would just  have to notify them if there was any additional work. The flooring and kitchen cabinets were picked out by [redacted] with the assumption if they were cheaper to apply that credit towards the stairway, upstairs bathroom, and the kid's room to be completed. The insurance company is alright with any choices of flooring & cabinets that [redacted]'s chose. With any credits and additional work the bill was adjusted accordingly to
what was originally agreed upon, Hence, with the special order flooring that was
installed was nearly the same price as hardwood  flooring. I spoke to the insurance guy that is in
charge of [redacted]'s claim on water damage and he mentioned that
there was another $16,000. That [redacted] could receive in addition to the check she
has already received, and again had no concerns to what exact materials that
[redacted] had chosen to put in her house. She just  had to submit the final bill from Hibbs. If [redacted]  feels that the bathroom upstairs, kids bedroom, and any other work that had to be done because of the water damage then all she has to
do is submit the bill. For [redacted] to mention that insurance fraud was an option or that I
mentioned to split the money with her is absurd and definitely is neither my character nor my upbringing with business or personal and is quite an imagination. The accusation of me or any employees stealing is ridiculous. l have never taken old sinks, tubs, doorbells, or property and reuse them elsewhere. Everything from any remodel project if going with new would be
thrown out and dispose of. For [redacted] to even mention or accuse something
like this or think I would even need her old used items or fixtures is utterly fictional and really has no reason for. I would even be happy to take her through my house and work place anytime. No electrical work was on our job scope except dealing with your basic
electric in order to do the job. [redacted] refers to
the one sentence "When Hibbs left Butch and his employees recognized that they did not
finish the work required." I am Butch and the owner of Hibbs so I'm not quite sure what she is referring. I'm not sure exactly what didn't work before the project was started 
but it was mentioned that [redacted] should get a certified electrician in sometime and straighten
up any messy electrical work that was existing in her home for it could be dangerous. In
conclusion, this time of year is very busy as far as home improvements and
would like to see this resolved in some sort of matter. Rather it is that there is
a meeting between Hibbs, [redacted] and the
Insurance Company guy to see what money or work if any is owed.  Sincerely, Rhuel E Hibbard III