Home Acceptance Corporation

Home Acceptance strives to achieve excellent customer service in all our communications the tens of thousands of customers we deal with Oftentimes our representatives encounter customers who are delinquent on their accounts whose subsequent actions show them to have been less than sincere in what they told us on the telephoneAt times it can be difficult to differentiate the sincere customers form those who are not Nevertheless, we take all complaints seriously and we will investigate and address the issues raised in [redacted] complaint and provide additional employee training as the circumstances require We have communicated our apologies to [redacted] for any actions of our employee that she found rude or harassing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I trust that you will speak to her about polite customer serviceIf she continues to have this attitude, I will move my accoint to another corporationCustomers are not "insincere" we are the ones who pay her salary.
Regards,
*** ***

I would like for the company to contact me so we can fix the situation. They continue to lie, stating no transaction was made to my account. I just got off the phone, tried speaking to management and they advise that they're not available right now.Sounds like they're giving me the run-around.

When we learned of the electronic overpayment to this
customer's account we immediately reversed the transaction and credited the
customer's bank with the full amount of the overpayment.

Home Acceptance strives to
achieve excellent customer service in all our communications the tens of
thousands of customers we deal with.  Oftentimes
our representatives encounter customers who are delinquent on their accounts
whose subsequent actions show them to have been less than sincere...

in what they
told us on the telephone. At times it can be difficult to differentiate the
sincere customers form those who are not. 
Nevertheless, we take all complaints seriously and we will investigate
and address the issues raised in [redacted] complaint and provide additional
employee training as the circumstances require. 
We have communicated our apologies to [redacted] for any actions of our
employee that she found rude or harassing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]