Home Computer Helpers

As shown by the invoice we were hired to fix a wireless issue The only changes made to the system were related to the wireless At no time were we paid or instructed to make changes to AutoCad or to "speed up" Ms ***'s PC We are not aware of any work or changes that were made to her system that would affect AutoCadWe have many clients that use AutoCad and wireless configurations do not impact the way that AutoCad works.Our service call on March 30th was to address issues with her Wireless configuration She did not contact us again until April 4th When she did contact us, we offered to come look at the system at no charge Rather than give us a chance to address whatever the issue was, she took the system to someone else That was her choice We cannot be held responsible for the work done by another company As we do not see any complaint related to the wireless work we were paid to do, we do not feel that a refund is in order We wrote an invoice at the time of service detailing the work performed and Ms [redacted] signed it at the time stating she was satisfied with the work As her complaint is not related to the work that was performed and we were not even given a chance to address the new complaint that came up five days later, we will not be providing a refund.Sable M., OwnerHome Computer Helpers

I am rejecting this response because:The invoice from Home Computer Helpers also says he was here for one hour, when the connection of my printer to the wireless connection only took Matt minutes I can only assume Matt thought he was doing me a favor and justifying the time billed to me (hour) by optimizing my computer It was something he told me he didI have no idea why Matt will not admit that he optimize my computer by turning off some startup files I don’t go into my computer to turn off and on programsThat is why I hire you This incident has happened twice now after Matt worked on my computer Just because I did not turn my computer off right after Matt left does not mean he did not turn off my license As far as your company having the experience to work with AutoCAD why then did Matt not know what to do the first time around when my AutoCAD would not start up? This happened after installing all my programs to a new computer and disabling some of the startup programs to help my computer run faster His response to me was to get another computer because it had to be something wrong with the computer not something he did It is a shame that Home Computer Helpers cannot take responsibility for their mistakes This issue has caused me to look back over the last year at the number of times you have come out for a service call Last April you were here within weeks of one another First invoice says remove virus and the second invoice says virus removed In September and October which is when I got the new computer, you were here two days apart from one another in September and weeks apart in October In fact after looking at the invoices I notice that you can charged less than an hour because one of them is only for minutes and that out of invoices only have more than a one line description of the work performed If I ‘m not going to get my money back, I guess I need to let everyone know on Facebook, Twitter, the Revdex.com and anyone else I talk to or have an opportunity for word of mouth to inform them that when dealing with Home Computer Helpers, they need to document to the minute how long the technician stays so that they are not cheated out of money and to be sure the technician writes down every detail of what he says and does, even if it means a little thing like turning the computer off and then back on or stating that you have a bad computer I don’t know too many people who like to do business that way that but it seems that is what you have to do in order for Home Computer Helpers to admit when they make a mistakeSad way to do business

I am rejecting this response because:It is too convenient for you to dismiss the fact that your technician was the person to turn off the AutoCAD licensing It is too coincidental that after both times your technician came out and turned off programs to help my computer start up faster, the license was turned offBoth times they were working just fine before he touched the computer While you may have offered to look for at my computer per your letter of refusal you state that it would be a “new issue”, meaning it would be another charge and not for “FREE” as you state and I had no choice but to take it to someone else to correct a problem that was obvious to me your technician turned it off since it worked before shutting down the computer and I did not have hours to wait for your return call.Buyer beware, I will state that when dealing with your company or technician, a person should be sure to write down every single word the technician says and every action he does on the computer before you sign anything Even if it is the simplest action like turning the computer off and then back on It appears to be the only way to prove your side of the story since the technician either has a bad memory or simply does not want to admit his actions Maybe all customers should be told to turn off their computers before the technician leaves and make them stay there while you open every program you have on the computer to be sure nothing was changed.I’m not threating you I heard of you by word of mouth and all I am saying is that it takes a life time to build up relationships and only minutes to break them down I will be certain to let anyone I know my feeling towards your company.As far as complaints from other companies, your words are empty, since I really don’t use social media eeither especially to when to posting, the media was simply on your website and you are the only company I really am having any trouble with I simply responded to your wbsite, there are locations on the site and I have no idea who belongs to wherever You were never given an ultimatum by me, when I called to register a complaint because the licensing was turned off and I needed to go elsewhere to have it turned back on due to timing over a weekend you were not even willing to discuss the issue with me, I was told to put it in writing and then you would get back to me You would not even give me the address and demanded I find it on your invoice When I called two weeks later to see where you stood one the matter you told me the letter was in the mail and you would not discuss with me THAT IS WHY ALL OF THIS GOT STARTED.I guess we will have to agree to disagree on this matterBut this customer is not “happy with your service” and does not believe you will “go the extra mile for anyone.”

We attempted to offer you a free visit to look at your new problem You would not let us As the owner I'd have driven out personally as I always do if there is a problem with the work performed, or an issue my techs cannot resolve.As for the billing, the invoices clearly state we have a one hour minimum when we perform service for our clients We show the time we arrive and note the time that we are paid up to We bill for our time and leave when the job is complete Documented billing time does not reflect actual time spent on site, it shows time that was paid for We use the "Summary of Work Performed" to document the work done When the work is complete the tech goes over the invoice you and then has you sign it and then make payment if it meets your satisfaction, as has always been the case The service we provided for the work documented, IE: Wireless configuration, was by your own words satisfactory We simply cannot be responsible for things done to a computer by yourself or another company after we work on a system In this case it was days later Had you allowed us to examine the system we could have assisted You chose not to allow us to help you Due to that we must look at the invoiced work performed, paid for, and signed off on by you. You paid for us to fix your wireless The wireless was fixed and is working correctly As for your thinly veiled threat of online retaliation, "I guess I need to let everyone know on..." We do not respond well to threats You are entitled to issue complaints where you wish, but we are entitled to compensation for our services provided I will happily address and rebutt your complaints wherever you chose, it will not change the fact that even though we did not cause your AutoCad issue, we DID try to help you with it for FREE and you wouldn't let us I would however suggest that if you are going to complain, you at least do so towards our company and not unrelated businesses as you have already done I've had complaints about you from other companies concerning harassing phone calls and malicious Facebook posts It could lead to legal action for slander Just as a note, my company does not maintain ANY presence via online social media There is a company out of Dayton that uses the same name, but I have no ties with them other than posting their phone number on my website as favor to a fellow business owner.We have made our position clear You started by calling us with ultimatums and then refusing the assistance offered, and have moved to threats We are simply not interested in further dialog.Sable M., OwnerHome Computer Helpers***

I am rejecting this response because:The invoice from Home Computer Helpers also says he was here
for one hour, when the connection of my printer to the wireless connection only
took Matt 5 minutes.  I can only assume Matt
thought he was doing me a favor and justifying the time billed to me (1 hour) by
optimizing my computer.  It was something
he told me he did. I have no idea why Matt
will not admit that he optimize my computer by turning off some startup files. 
I don’t go into my computer to turn off and on programs. That is why I hire you.  This incident has happened twice now after Matt
worked on my computer.  Just because I did
not turn my computer off right after Matt left does not mean he did not turn
off my license.  As far as your company having
the experience to work with AutoCAD why then did Matt not know what to do the
first time around when my AutoCAD would not start up? This happened after
installing all my programs to a new computer and disabling some of the startup
programs to help my computer run faster. 
His response to me was to get another computer because it had to be
something wrong with the computer not something he did.
It is a shame that Home Computer Helpers cannot take responsibility
for their mistakes.  This issue has
caused me to look back over the last year at the number of times you have come
out for a service call.  Last April you
were here within 2 weeks of one another. 
First invoice says remove virus and the second invoice says virus
removed.  In September and October which
is when I got the new computer, you were here two days apart from one another in
September and 2 weeks apart in October. 
In fact after looking at the invoices I notice that you can charged less
than an hour because one of them is only for 30 minutes and that out of 7
invoices only 2 have more than a one line description of the work performed.
If I ‘m not going to get my money back, I guess I need to
let everyone know on Facebook, Twitter, the Revdex.com and anyone else I talk to or
have an opportunity for word of mouth to inform them that when dealing with Home
Computer Helpers, they need to document to the minute how long the technician
stays so that they are not cheated out of money and to be sure the technician
writes down every detail of what he says and does, even if it means a little thing like turning the computer off and then back on or stating that
you have a bad computer. 
I don’t know too many people who like to do business that
way that but it seems that is what you have to do in order for Home Computer
Helpers to admit when they make a mistake. Sad way to do business.

I am rejecting this response because:It is too convenient for you to dismiss the fact that your technician was the person to turn off the AutoCAD licensing.  It is too coincidental that after both times your technician came out and turned off programs to help my computer start up faster, the license was turned off. Both times they were working just fine before he touched the computer.  While you may have offered to look for at my computer per your letter of refusal you state that it would be a “new issue”, meaning it would be another charge and not for “FREE” as you state and I had no choice but to take it to someone else to correct a problem that was obvious to me your technician turned it off since it worked before shutting down the computer and I did not have 24 hours to wait for your return call.Buyer beware, I will state that when dealing with your company or technician, a person should be sure to write down every single word the technician says and every action he does on the computer before you sign anything.  Even if it is the simplest action like turning the computer off and then back on.  It appears to be the only way to prove your side of the story since the technician either has a bad memory or simply does not want to admit his actions.  Maybe all customers should be told to turn off their computers before the technician leaves and make them stay there while you open every program you have on the computer to be sure nothing was changed.I’m not threating you.  I heard of you by word of mouth and all I am saying is that it takes a life time to build up relationships and only 5 minutes to break them down.  I will be certain to let anyone I know my feeling towards your company.As far as complaints from other companies, your words are empty, since I really don’t use social media eeither especially to when to posting, the media was simply on your website and you are the only company I really am having any trouble with.  I simply responded to your wbsite, there are 3 locations on the site and I have no idea who belongs to wherever.  You were never given an ultimatum by me, when I called to register a complaint because the licensing was turned off and I needed to go elsewhere to have it turned back on due to timing over a weekend you were not even willing to discuss the issue with me, I was told to put it in writing and then you would get back to me.  You would not even give me the address and demanded I find it on your invoice.  When I called two weeks later to see where you stood one the matter you told me the letter was in the mail and you would not discuss with me.  THAT IS WHY ALL OF THIS GOT STARTED.I guess we will have to agree to disagree on this matter. But this customer is not “happy with your service” and does not believe you will “go the extra mile for anyone.”

As shown by the invoice we were hired to fix a wireless issue.  The only changes made to the system were related to the wireless.  At no time were we paid or instructed to make changes to AutoCad or to "speed up" Ms [redacted]'s PC.  We are not aware of any work or changes that were made to...

her system that would affect AutoCad. We have many clients that use AutoCad and wireless configurations do not impact the way that AutoCad works.Our service call on March 30th was to address issues with her Wireless configuration.  She did not contact us again until April 4th.  When she did contact us, we offered to come look at the system at no charge.  Rather than give us a chance to address whatever the issue was, she took the system to someone else.  That was her choice.  We cannot be held responsible for the work done by another company.  As we do not see any complaint related to the wireless work we were paid to do, we do not feel that a refund is in order.  We wrote an invoice at the time of service detailing the work performed and Ms. [redacted] signed it at the time stating she was satisfied with the work.  As her complaint is not related to the work that was performed and we were not even given a chance to address the new complaint that came up five days later, we will not be providing a refund.Sable M., OwnerHome Computer Helpers