Honor Health

What a colossal nite mare! The perfect example of what happens when, what sounds like a great idea, goes completely wrong.

An online system so poorly executed, even the employees tell you not to use it. Oh, making an appointment, be prepared for a telephone experience you’ve never had before, and not in a good way!

Need to speak to your doctor? Your directed to go to an Emergency Care facility if you can’t for an appointment that is usually weeks out. No, the doctor WILL NOT call you back!

It’s a new world alright, and one you should avoid!

I can't find a place to actually put in a complaint (loss of confidence) in Dr. Jose Parker. My 1st issue was that Express Scripts (another bunch of fools) required a different drug than what I was taking. Dr. Parker gave a script which resulted in me taking 2 different brands of the same medication. Both Dr. Parker and Express Scripts could have caused me undo harm. It was finally noticed and rectified. The 2nd issue was I was diagnosed in Feb. 2021 with Osteoporosis and the treatment Dr. Parker suggested was denied by Express Scripts. I contacted the Dr's office and he said a new treatment plan would be planned. That was in the beginning of March 2021 - after numerous emails NO PLAN has been given. It's now Oct. 2021 and nothing has been done. I have attempted to get a new Honor Health doctor but there are none within 1/2 hour of me taking on new patients. Guess I'll be looking at alternatives like Banner Health.

I've had a really bad experience with Dr Elizabeth O'Connor on February 2nd, 2021. She logged into a virtual meeting late, kept rushing me and only gave me 10 minutes of her time. She billed me for 45 minutes of care and wrote incorrect information on my chart, even requiring tests I had already taken within the last 3 months. When I first contacted her about it, she left voicemails apologizing and telling me not to pay my bill because she corrected it. 6 months later, they are still billing me for the same charge, the billing department says that she never contacted them. And all throughout it is incredibly difficult to get someone helpful on the phone. The receptionists are unprofessional, talk about inappropriate stuff while they have me waiting on the line. I have spoken verbally and in written format to many different staff, with a variety of degrees of rudeness, but the over arching theme seems to be that they do not communicate with each other and they have no interest in establishing relationships with their patients. This issue could be easily solved with a three way call between the provider and the billing department, but I am unable to get to that point because the receptionists either argue with me on the phone or tell me they are leaving notes that nobody follows up on. I have to explain the same long issue every time I call. The receptionist Linda literally just yelled at me and told me to "not be rude" because I said they are "ignoring me".

Dr Simrat Kaur and her PA Lori like to play games with my health. I’ve been a cancer patient for 2 years with HH Doctors and have always felt happy with their services. Dr Kaur is my PCP and does not communicate well at all, it’s a waste of my time to see her, and her PA has no sense of urgency at all. They disregard my requests for contact and especially are too busy to get out referrals. When in their office all rooms are dark so they can’t be that busy. So if they think they are compassionate and caring that is truly a lie. And I’ll bet their good reviews aren’t legit either, which is why I chose her.

On 1/21/2021 I had an imaging scheduled for 9:15am and on 1/20/2021 received a call from Honor Health Imaging me that the tech is ok, however the radiologist no longer takes my insurance. My insurance is BCBS Advantage. I always have tried to use Honor Health for all my medical needs, however now I need to rethink that decision. I also have carried insurance that worked with Honor Health. Not a very good decision for Honor Health to let happen and I would think many patients are going to leave them with theses type of decisions.

First let me be clear: nothing to do with medical services offered. Problems are coming in relation with hospital and health insurance. Billing department sends out letters of open balances directly to patients w/o waiting them to be processed by insurance companies. Such balances are mathematically incorrect and do not reflect the real balance. I consider this as an attempt to collect unjustified funds.

The doctors at Honor Health: Scottsdale Osborne are wonderful, however once you leave the building the service goes south fast To those who run this hospital: you are going to lose patients if your patient financial service division does not become more competent and more respectful fast My payments have been misapplied at least times in the last year, which has led to a ridiculous amount of time on the phone attempting to get the account up to date When I asked to speak to the supervisor I left a message explaining the situation Nearly a week later I got a message that said, "Hi, this is Rachel from Honor Health returning your call." That was it I would rate this hospital a ten if it were not the difficulty of paying and viewing your account The inability to see account details online would be only a minor frustration if it were not for the late arriving statements and incompetent or unhelpful "customer service" representatives The stress of making sure they know you have paid your bill on time makes it so that really can't say I would recommend the hospital to a family member If doctors don't want to lose patients, you need to retrain and get this figured out!!

OK! Many, many people have complained about Honor Health. The problem is--and this is my opinion--Honor Health lacks the basic maturity to admit that there is a problem. Take, for example, racism. I was in the cafeteria of Scottsdale Hospital on Osborne. The time was around 4:40 P.M., Monday Dec. 3, 2019. The gentleman at the grill takes my order and--at the same time--growls. His words and actions were pointedly disrespectful. A white woman, preceding me, was met--by comparison-- with congenial and positive service. Same with other "white" customers.

Think about it? OK, I thought about it. The man worked over a grill all day. Give him some slack, I thought. So, I went on to the cashier. The cashier looks at me, gets up and walks away. Result? I'm standing at the cash register with a tray of food, but no cashier. ...that happened while I was thinking about it!

Here's the problem. Discourtesy, rude behavior, disrespect for non-white consumers is going to continue at Honor Health. Why? In my view, and it's only my personal opinion, the people who run that organization are profoundly--and I mean profoundly--racist. They sincerely believe that complaints, any complaint, about their facility is the fault of the patient and/or consumer. ...and so the deep, very deep problem of misguided health service continues.

But we live in a free nation. Fortunately, there are alternatives. My advice--for what it's worth--take advantage of the alternatives. Honor Health, when dealing with minorities, will only make a health problem worse.

I learned that this patient's complaint had nothing to do with care and treatment at [redacted] Our Patient Financial Services department researched and determined that that the contact information for this complaint is below I have confirmed with the contact that this is correct.Annette I [redacted] Supervisor of Self Pay Department in Physician Network Billing Annette.I [redacted]

I received today the review response from our Patient Financial Services department They reported that the account patient’s father is referring to was re-processed by his insurance company, who paid the amount in full with no patient responsibility During the insurance re-processing period, the account was sent to CCI (Computer Credit Inc.) which is an HonorHealth internal collection agency This account did not get reported to his credit There is now no balance owed

Patient was seen by me secondary to chronic recurrent symptoms, which warranted further testing in order to properly diagnose and treat. I discussed the needed testing with the patient and explained the necessity. Patient called the Practice Manager regarding her laboratory... bill. The Practice Manager contacted the laboratory and worked with them to reduce the patient's out of pocket charges by 50%.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is not about the doctor being paid what he did, it is about me being charge two co-pays for the same incident.Regards, [redacted] ***

Christine Rizk is the worst person that has ever been hired at Honor Health / Scottsdale Healthcare ...they need to get rid of this ugly person...she is an ugly person inside and out...!

From: Z*** Pixie Sent: Thursday, February 18, 8:AMTo: M***, Debbie ; C***, Teresa
Cc: I***, Annette ; P***r, Connie Subject: RE: Revdex.com complaint
Our records show that she saw DrAmanda Isbell on 12/16/2015. On the day of the visit there is a note from the practice that patient states her deductible was fully met and she did not need to pay a copay. Claim processed and a portion went to deductible. Audit shows there has been no inquiry on the account or rep notes from any of the billing reps that they took a call from this patient. The call center does not handle billing callsBased on the conversation that she had it makes me wonder if she was calling her insurance companies claims department and not the billing department.
We will research further and resolve. We will send you back our resolutionThank you
Pixie Z*** CPC, FACMPE|Network SrDirector, PN Revenue Cycle | Honor Health Medical Group
voice: 623-434-x306684|fax: ***|cell: 602-228-honorhealth.com
---------------------------------------------
From: I***, Annette Sent: Thursday, February 18, 10:AMTo: Z*** Pixie ; M***, Debbie ; C***, Teresa Cc: P***r, Connie Subject: RE: Revdex.com complaint This is ours. I have reviewed and had our insurance rep confirm. The patient only owes a co pay of $20. This is also a non-par issue, due to DrIsbell is still in the credentialing process. I have left a message for the patient to contact me directly Annette I***, Supervisor, Physician Billing/NSSC Phone: *** ***Fax: ***3806/honorhealth.com

They need to do further researchThis is specific to the Annual checkup and the hospital has the responsibility to ensure the cover*** and guide patient on the chargesThe Insurance policy covers the mammogram, and Insurance reps told it would have been, if hospital had billed it properlyAlso it has come to my light that the hospital has done some tests which are not covered without letting us know like 3D mammogram which I don't know what it is
A hospital just to make money cannot perform tests without patients knowledgeIf we have come their for annual checkup, its should be limited to the allowed and covered tests and this hospital needs to confirm and inform the patientA hospital cannot do anything that they want and bill usAlso, I am very surprised by the comment that hospital told to patient and patients husband, about the general deductible which is applicableIn fact husband was never there, which makes me feel that the hospital has not taken this complaint seriously and has just responded generically
There was contacts made, but still no resolutionA covered mammogram has been charged by this hospital to the patient rather resolving with the hospital and with such hospital no one should be goingWhen asked specifically on the cover*** and charges, the hospital can always get correct information from the insuranceThere is no reason for extra charge or deductible charged, if the hospital had made genuine effort to figure it outWell, we always ask to make sure, and it was told specifically that there will not be any charges, hence it is surprising that the responder has chosen to respond with generic statement on charges and deductibleAlso they did confirm as we always ask a service provider to check as we are very concerned about these hospital chargesThanks

Practice Manager has spoken with patient and MDL labsThe lab is currently in contact with the patient to resolve the charges
Patient stated she is satisfied, once the charges have been waived she feels this case has been resolved

Please see attachment for response from *** ***

1.) Issue: The last name of both infants were spelled incorrectly on their birth certificates and social security cards
Complication:
Babies lost health insurance because we could not show proof of their
existence with legal documentation and could not vaccinate them or get
them to a pediatrician without major bills
2.) Issue: Wrong Insurance billed with a wrong last name for myselfBilled as ***
Klusovsky to my husband's insurance UHC SelectMy name is ***
***, my insurance is UHC UMR
Complication: Health insurance
denied all claimsI have been talking with insurance companies every
day for multiple hours a day for months
3.) Issue: The babies were automatically put on my husbands insurance in error
Complication: His insurance will not remove the babies from his insurance because
this would be "removing care from a minor" and now follows the "birthdate rule"My insurance is denying all
claims for the babies birth because they say, "the babies have alternate
health care coverage" and I am left with TWO deductibles for TWO family insurances
These three issues have caused me so much griefOver
phone calls, hours and
hours of my timeI am in constant contact with your billing department who is trying to get this
under controlAfter months I am still receiving HUGE bills from labs,
anesthesiology, first assists, ultrasounds and numerous people who read
the tests when I have already paid 3K and met my
deductible

Honor Health - V. Piper outpatient Scottsdale location, doctor offices in 3501 building, They don't tell you upfront about all the added charges. Do not have your blood drawn there if you can help it. Go where your insurance covers it. I was not told that there would be a facility charge of $125 separate from my doctors charges, an additional $158 for blood draw, which I asked them to send to Sonora Quest for processing. So got a bill for $283 for using the facility and getting blood drawn. The initial doctor visit charged separately and followup doctor visit, copay totaled $148.00. I learned that follow-up visits are not free anymore. Why don't they explain to you what type of charges to expect? They are too busy trying to collect all the fees. So everytime I go to see my hematologist, I have to pay my usual doctor copay, plus a facility fee of $125, which they will bill you later for. Had I known, I would have gone to a doctor outside the system. What a crock... seems you really really have to read all the paperwork they give you to sign, which is more than just HIPPA. Especially if you are sick and not in the mood for all the same ol same ol paperwork. It's changing and not in our favor.

My Oncologist is Saima Saeed.When she moved from Palo Verde cancer Specialists she took an office at Banner Health Phoenix. Through my insurance I always paid $60.00 for my office visit and the insurance did the rest because Dr Saeed was in their network. Banner Health is not in their network and they are demanding $211.00. I was not told by Dr Saeed that there would be a seperate charge to Banner Health who should be going after Dr Saeed for this charge. Louis E Lozeau