Hot Box Yoga

Initial Business Response / [redacted] (1000, 7, 2015/08/28) */ Contact Name and Title: [redacted] -Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @haywardyoga.com I am responding to [redacted] regarding his complaint about his Yoga account being over charged [redacted] signed up for a month contract membership that started on 2/5/15-7/5/He requested to cancel due to change in staff/teachers and was deniedAs I stated in an e-mail to him, he was signing up for Yoga classes which we providedWe had a change in staff it was unfortunate and I am sorry it upset him, but this does not release him from his contract There was an error of one month that he was over charged and we fixed it right away with a refund the next dayOn 8/7/which was the first time we talkedI reviewed [redacted] account and refunded him one month that he was over charged as soon as I saw the error

Initial Business Response /* (1000, 7, 2015/08/28) */
Contact Name and Title: ***-Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@haywardyoga.com
I am responding to *** *** regarding his complaint about his Yoga account being over charged*** signed up for
a month contract membership that started on 2/5/15-7/5/He requested to cancel due to change in staff/teachers and was deniedAs I stated in an e-mail to him, he was signing up for Yoga classes which we providedWe had a change in staff it was unfortunate and I am sorry it upset him, but this does not release him from his contract
There was an error of one month that he was over charged and we fixed it right away with a refund the next dayOn 8/7/which was the first time we talkedI reviewed *** account and refunded him one month that he was over charged as soon as I saw the error

Initial Business Response /* (1000, 7, 2015/08/28) */
Contact Name and Title: [redacted]-Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@haywardyoga.com
I am responding to [redacted] regarding his complaint about his Yoga account being over charged. [redacted] signed up for...

a 6 month contract membership that started on 2/5/15-7/5/15. He requested to cancel due to change in staff/teachers and was denied. As I stated in an e-mail to him, he was signing up for Yoga classes which we provided. We had a change in staff it was unfortunate and I am sorry it upset him, but this does not release him from his contract.
There was an error of one month that he was over charged and we fixed it right away with a refund the next day. On 8/7/15 which was the first time we talked. I reviewed [redacted] account and refunded him one month that he was over charged as soon as I saw the error.