Hot Springs Inc

[redacted]
Good afternoon, I have not received the agreed upon refund by the business. Can you please check into this for me as it's been two months.thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Please see attached that I have sent to the SOS and the Attorney General.  As you can see in my outline, their website has no indication of their leave policy and limited concessions is very ambiguous.  Attached, is also the email correspondence I have had with this company.  The issues I see is proof of payment. Why isn't everyone given proof upon paying for your visit.  I called the manager to get one, as you can see in the email, he sent it to the incorrect email with the wrong date.  Like Joe had said, It is  merely an assumption that books are off. However, its notable that this company is ran very poor.  I have done hours of research on this property. Online reviews suggest that this property lacks customer service and their staff is extremely rude and I agree 100%.  When I asked the kid at the front their could have been confusion when I asked for food and something to drink and there for was directed off property. However, there was no mention of these "concession" They were too busy talking to girls to care what the customer needed. I still have yet to get an amended copy of my " proof of payment".  If the Revdex.com can answer my legal questions, I would appreciate it. 
Thank you,
[redacted]