Hotel del Parque Guadiana

Initial Business Response / [redacted] (1000, 14, 2016/02/04) */ TO BEGIN WITH THIS IS ARROW FENCE NOT DOGWATCH FENCE....10/21/2015: Arrow Fence gave customer a quote for 12' of 5' high wood fence and 412' of 6' high wood fenceContract was for $8600.00, contract states must be out of easement 10/23/2015: Customer came into office and ex-plained she had a budget price of $and needs to eliminate footage, which was no problemArrow Fence could easily eliminate footage and make base bid for $CUSTOMER VERY HAPPY to hear this so she signed contract and paid money downAgreement of contract was signed and accepted in office of ARROW FENCE 11/20/2015: Foreman met with homeowner laid out job to start the process and homeowner was again aware of reduced footage and was fine with foreman A total of $was taken off of the $for less footage and Arrow will reduce another $to get this INVOICE PAID Jeff, owner of Arrow, talked with homeowner twice on phone to go over footage and the discount and was totally fine with their conversation OFFER: Arrow will reduce this invoice by another $to get this paidArrow reduced footage for customers budget to $with less footage and came off of invoice another $THIS IS MORE THATN FARE Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thewas taken off only because it was shorten from the quoteI never once agreed to an amount to be taken offIn fact arrow fence had to come out twice to measure because we were still shorted the first timeWe will not agree because the $is solely for footageThere is a MAJOR incovience involved and I was told twice that it was correctAfter having another company measure, Arrow finally came out again and Jeff stated there would be a significant price adjustment and I said I would appreciate thatThey then offered $offI told the foreman that it looked short from the beginning and they just kept telling me I was wrong

Dear Revdex.com,Please note that Chanel as a special accommodation has offered [redacted] a full refund of $which includes the taxes paid in FranceWe have instructed [redacted] *** to visit the Chanel [redacted] Boutique to process the return.A voicemail was left for [redacted] on Sep [redacted] and an email was sent on Sep [redacted] to follow up but we have not received a response.The Chanel Btq in [redacted] will process the refund once [redacted] visits the store to return the earrings.Please let me know if you have any questions, thank you

We were sorry to learn about [redacted] experience Please know that as a one time accommodation as we value her as a client, we have processed an exchange for a new wallet through our Chanel Boutique at [redacted] *** We are pleased that [redacted] found this solution satisfactory, kindly let us know if there are any other questions or concerns

Dear Revdex.com, We are sorry to learn about [redacted] ***'s experience Please know that we have reviewed the interactions and shared her feedback with the appropriate contactsAs we strive to offer our clients an outstanding experience we will be sending [redacted] a small token of our appreciation As far as the fragrance cap, unfortunately we do not offer spare parts replacements and we do encourage [redacted] to visit her point of purchase for any additional assistance Please let us know if there are any further questions, thank you Best regards, Chanel Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] From: [redacted] Dear Revdex.com In regards to Inquiry # [redacted] , I am happy to report that on Thursday, May [redacted] I received a replacement wallet from Chanel the subject complaint has been resolved 100% to my satisfaction [redacted] ***

Dear Revdex.com,We are sorry to hear about [redacted] experiencePlease note that we are researching this case with both our Boutique and our Quality team and we will be forwarding further information shortly.Please also note that [redacted] has been waved any repair or shipping fee and she has been returned both shoes, dust covers, box and original receipt.We will send an update as soon as possible.Thank you

Dear Revdex.com, We are so sorry to learn of [redacted] 's experience Regretfully during the busy holiday times it seems there might have been some miscommunication, but please rest assured that [redacted] is a valued client of our Boutique and we are sorry for any inconvenience Kindly note that we are sending [redacted] a small token of our appreciation, and our Boutique will also contact her directly to invite her for a visit and offer her a better experienceShould she need any further assistance our Customer Care team at would be happy to assist her Best regards, The Chanel team

Dear Revdex.com, We are very sorry for any delay in processing and are happy to note that [redacted] confirmed that her refund was received on November * Kindly let us know if you need anything else Best regards, Chanel Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did receive my refund but I did not speak to, or have any contact with any person from Chanel to confirm anything on November *, That is simply untrue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Initial Business Response /* (1000, 13, 2016/11/08) */
Contact Name and Title: REBECA ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@AOL.COM
8/24/16: CUSTOMER CALLED ARROW FENCE DOG WATCH, SPOKE WITH *** AND SHE STATED SHE WASNT SURE HER SYSTEM WAS WORKINGSHE WAS QUOTED,
*** OVER THE PHONE FOR MATERIAL ONLYA TRANSMITTER IS *** AND A RECEIVER IS *** LABOR FOR HOOK UP IS EXTRA AND IF WIRE DAMAGED OR CUTS IS AN EXTRA CHARGEANY THING ELES IS EXTRA8/25/16: CUSTOMER SENT CONTRACT FOR *** WHICH INCLUDED INSTALL OF EQUIPMENT AND TRAINING8/31/16: CUSTOMER CALLED AND STATED SHE RECEIVED CONTRACT AND SHE WOULD SIGN AND SEND HALF DOWN OF *** SO SHE KNEW THE CONTRACT AMOUNT BY SAYING SHE WOULD SEND HALF DOWNHALF DOWBN OF *** IS *** 9/6/16: WORK COMPLETED EVEN THOUGH HALF DOWN WAS NOT SENTON SITE SHE PAID *** HER AMOUNT DOWN10/OFFICE CALLED FOR BALANCE AND MRSUSED FOUL LANGUAGE TO BOTH *** AN *** AND HUNG UP10/*** CALLED MRS*** AND *** APOLOGIXED FOR ANY MIS COMMUNICATIONSmRS, *** STATED SHE WAS CALLED "MAN" WHICH WAS NOT TRUE, SHE WAS CALLED "MAME" AND BOTH EMPLOYEES TALKED VERY NICE TO HER*** DISCOUNTED THIS INVOICE TO *** MRS*** SAID SHE WOULD NEED TO GET WITH HER HUSBAND AND SHE WOULD GET BACK WITH USARROW FENCE STILL WAITING PATIENTLY ON PAYMENT
Initial Consumer Rebuttal /* (3000, 16, 2016/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not fully satisfied with the response given by the business for the following reasons
First, I am not convinced the business has the correct account in referenceWhen on the phone with ***, he mentioned with confidence that the reason my account was being billed the *** was because he had to come out to fix (two) breaks in our lineHe stated that that alone was the reason for the higher billI brought it to his attention that our line DID NOT have any breaks according to the original visit and paper quote so we just had equipment purchaseHe then proceeds to get angry and insist that he did fix two breaks in our line and that "you were standing right next to me when I fixed the breaks and explained what I was doing." At that moment in the conversation, I felt the need to point out to him that I was at work during the technician visit so there is no way possible that this scenario occurredHe got further upset at this point of his obvious error and said "oh this must have been the house the new guy Austin did." I reminded him that I can call him back when I get home to speak with my husband (as I kept telling him I was at work and didn't have the paperwork with me)He then yelled "MAN" and when I asked him if he just called me a man, he grunted and he hung up on me
I really hope this company records all communication because *** hung up on me during this conversation in obvious distressWhile I was upset, I never raised my voice at himHe was not understanding that I was never saying I would not pay what is owed on the account, I was just trying to get him to understand, I was away from home and could not confirm what was established between my husband and the technician that came to the house and stated our account was paid in full and we didn't owe anything else
The lady that I spoke with before him that day I informed her of the same thingI was at work still (two office mates can confirm the entire conversation as I had her on speaker)She was kind and I told her I would call her when I got off work and got home because I didn't have any of our paper work with meShe then hung up the callI thought all was well until I received the upsetting call from *** about minutes later
The second reason I am not convinced this company has the correct account is because they are stating things that never occurred and not referencing the correct client by nameMy name is not MrsThompson and I also never had any issues with the system not working as stated in their responseThe company references this "Mrs*** not once or twice but (three) times in their response to the Revdex.com
I have attached on 10/23/the first invoice and on 11/4/I attached another invoiceThese two invoices have the same invoice number with the same date and written by the same person but read different amounts dueOne invoice says the *** is due and the second has the *** dueFurthermore, there was no talk about half down due before the technician coming out as the tech was coming within days of the original quoteOn the quote day, the tech came and checked our line and said there were no breaks in the line (he came that day), we were given a paper contract via email that read *** When I called to ask about difference *** just for the equipment we needed verse a *** now being quoted) the lady on the phone did not know why there was a difference but it would be settled when technician comes to house to give us the equipmentDate of service technician asked for *** and said our account was paid in full since he didn't have to do an install this was 8/25/
(***) did not call me as stated in their response to the Revdex.com, I called her and yes she said she can reduce the bill and we would owe the *** to have the total bill being *** *** already paid) which was the original quoteI told her thank you and I would discuss it with my husbandI was under the impression the conversation went well, I did not raise my voice at her and she didn't raise her voice at meWe hung up together in a peaceful mannerThe only phone issue I had was with the first lady (later identified as a *** having someone else call me after I informed her I was at work and would call her back when I got homeThen, that individual (***) getting inappropriate with me on the phoneAnyone that knows me knows that foul language just isn't me so that claimwas not this account
My husband and I agreed to pay the *** additional to bring the total to *** that was originally quotedIf the Arrow Fence is in agreement, we will write the check as soon as possibleBut we want to know that we will not get another bill again saying we still owe more
Final Business Response /* (1000, 24, 2017/01/10) */
Tue 1/10/XXXX XX:XX AM
*** *** owes ***
Thank You, Have a good day !
(Office )
Arrow Fence Co, Inc
*** *** ***
Fort Wayne, IN XXXXX
Office: (XXX)XXX-XXXX
Fax: (XXX)XXX-XXXX
Final Consumer Response /* (2000, 27, 2017/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company addressed me this time by the correct name stating the amount owed on the accountI have mailed a check for the stated amount of *** and consider this account closedThank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I explained to the personnel at the store that hinge was defective from the start and that was confirmed by local stores/optics I should have taken them in sooner Yes, the glasses are irreparable and anybody can see that, it does not take a genius or a degree to know that However that hinge and the other are made of to completely different materials, the screws that are supposed to be screws were screw and one nail (the one that broke was a nail) and I explained that to the boutique However they only listen to what is convenient to them These glasses broke because of poor craftsmanship, not misuse or wear and tearI have had many pairs of glasses through the year and they had never had defective hinges I was always able to adjust them and they do not wobble all the timeThey are clearly defective and the company will not honor any type of warranty I will send them the glasses so that they can forward them to their quality department in order for them to better their poor quality I lost my money and learned my lesson about the poor quality and customer service with this company The warranty clearly states YEARS for deffects and I'm sorry but different materials, innapropiate materials ARE IN FACT A DEFECT Bottom line, their associate company is the ONLY one that determines if they will honor or not honor warranties I can assure you with confirmation that the glasses are in fact DEFFECTIVE and that is the reason why they broke I will take my loss but I will not discard them I will send the glasses to customer service and they can do as they please with their POOR QUALITY products
Sincerelym

Dear Revdex.com,
On behalf of Chanel I am are sorry to hear about *** *** experience and I would like to offer my assistance in providing her with a resolution
Kindly advise *** *** that she can use the attached return form to submit her brush to Chanel, and we will be happy to process a
corporate check and offer a full refundAs a reminder, kindly ensure the return is sent to us via a trackable shipping method and I will be happy to expedite processing upon receipt
Please let me know if you have any questions and thank you for bringing this matter to my attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is incorrect information. Below, pleas find my email correspondence with Any M*** and Joseph C***As you can see, the last correspondence I had with Amy was that the culottes were picked upI have been trying to get information about them ever sinceThey never called or emailed any information and I never received any item back: ***
** ** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** ** ** ***
** * ** *** *** *** *** *** ** *** *** ** *** *** * *** *** ** *** *** *** *** ** *** ** ** *** *** *** ***
***
*** ***
** *** *** ** *** ** *** *** *** *** *** ***
*** ***
*** *** *** ***
*** ***
*** *** *** ** ***
*** ***
*** *** *** *** *** ***
***
* *** *** *** ** *** *** *** *** *** *** *** *** ***
*** * *** ***
*** ***
*** ***
*** *** ** *** *** *** ***
*** ***
*** ***
*** *** *** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response is not accurateThe defective item in question has been shipped and confirmed as received by the NYC store; however the replacement has not been processed for shipment to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not had a call, a letter, a gift or any communication about this from ChanelI have heard from no oneFrances Trubia
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com,
We have researched this claim throughly and we are very sorry if there was any confusion in the communiction to *** ***
Our eyewear repair center has regretfully confirmed that the hinge barrel is broken beyond repair, causing the eyewear to be irreparableAs the damage to the eyewear
is caused by wear and tear and not due to a manufacturing defect, it is not covered under the warranty
Please do not hesitate to contact me if you have any further questionsThank you

Initial Business Response /* (1000, 14, 2016/02/04) */
TO BEGIN WITH THIS IS ARROW FENCE NOT DOGWATCH FENCE....10/21/2015: Arrow Fence gave customer a quote for 12' of 5' high wood fence and 412' of 6' high wood fence. Contract was for $8600.00, contract states must be out of...

easement.
10/23/2015: Customer came into office and ex-plained she had a budget price of $8000.00 and needs to eliminate footage, which was no problem. Arrow Fence could easily eliminate footage and make base bid for $8000.00. CUSTOMER VERY HAPPY to hear this so she signed contract and paid money down. Agreement of contract was signed and accepted in office of ARROW FENCE.
11/20/2015: Foreman met with homeowner laid out job to start the process and homeowner was again aware of reduced footage and was fine with foreman.
A total of $775.00 was taken off of the $8000.00 for less footage and Arrow will reduce another $155.00 to get this INVOICE PAID.
Jeff, owner of Arrow, talked with homeowner twice on phone to go over footage and the discount and
was totally fine with their conversation.
OFFER:
Arrow will reduce this invoice by another $155.00 to get this paid. Arrow reduced footage for customers budget to $8000.00 with less footage and came off of invoice another $930.00. THIS IS MORE THATN FARE.
Initial Consumer Rebuttal /* (3000, 16, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The. 775 was taken off only because it was shorten from the 8000 quote. I never once agreed to an amount to be taken off. In fact arrow fence had to come out twice to measure because we were still shorted the first time. We will not agree because the $775 is solely for footage. There is a MAJOR incovience involved and I was told twice that it was correct. After having another company measure, Arrow finally came out again and Jeff stated there would be a significant price adjustment and I said I would appreciate that. They then offered $200 off. I told the foreman that it looked short from the beginning and they just kept telling me I was wrong.

Dear Revdex.com,Please note that Chanel as a special accommodation has offered [redacted] a full refund of $270 which includes the taxes paid in France. We have instructed [redacted] to visit the Chanel [redacted] Boutique to process the return.A voicemail was left for [redacted] on Sep. * and an...

email was sent on Sep. * to follow up but we have not received a response.The Chanel Btq in [redacted] will process the refund once [redacted] visits the store to return the earrings.Please let me know if you have any questions, thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]