iHomeaudio

The customer purchased an iHome iP99B years agoThe product has a year warrantyTherefore, the product is years beyond the warranty periodThe customer does not want to pay the $out-of-warranty service feeWe will waive the fee as a one time accommodationThe customer would have to pack, insure, and ship the product to us at his expenseIf he agrees, we can provide a return authorization along with shipping instructions

Complaint: [redacted] I am rejecting this response because: I received this product for a gift in January of this year I dont know how a determination can be made as to manufacture date and when someone receives it I am disabled and do not have resources to return this product as was expressed to the companyI am on a fixed income and if the company does not stand by their product then I will have to contact the Attorney General and the State in which they operate Regards, [redacted]

I am sorry but I am not happy with this message I am not shipping the item back to you so this time just forget about thanks
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
I received this product for a gift in January of this year.  I dont know how a determination can be made as to manufacture date and when someone receives it.  I am disabled and do not have resources to return this product as was expressed to the company. I am on a fixed income and if the company does not stand by their product then I will have to contact the Attorney General and the State in which they operate.
Regards,
[redacted]

I do not see [redacted]' case in our system. Perhaps it was entered under a different name or spelling. His letter states that he received the product as a gift and does not have a receipt. The receipt is the only way we can validate the warranty period. Without a receipt, the product is deemed out...

of warranty. We are willing to make an exception and provide a replacement free of charge. However, it would be [redacted]' responsibility to obtain packing material and ensure that the product is mailed to our company. We have sent [redacted] a return authorization letter to his e-mail address. If he decides to take advantage of our offer, he would need to print the e-mail and include it inside the package. In addition, the return authorization number needs to be written outside the shipping box - [redacted]

This product was manufactured in 2014. Since the product is 3 years old, we asked for proof of purchase to validate the 1 year warranty. However, we made an exception and accepted the product under our warranty terms. We issued a return authorization. Once the product arrives, we will conduct a...

product evaluation and replace if defective.

The customer purchased an iHome iP99B 6 years ago. The product has a 1 year warranty. Therefore, the product is 5 years beyond the warranty period. The customer does not want to pay the $40 out-of-warranty service fee. We will waive the fee as a one time accommodation. The customer would have to...

pack, insure, and ship the product to us at his expense. If he agrees, we can provide a return authorization along with shipping instructions.

I have requested 5 times via email to iHome for help in setting up their iW1 speaker
I have not had one reply
I am trying to set up WiFi to iTunes on my windows 10 PC
I cannot setup the wifi, the light shows continually red and does not flash when I press and hold for the setup button for5 seconds , I have followed your [switch on/off & unplug] instructions but it makes no difference, the top display shows on/off button and a light midway on volume, it does not flash when setting up wifi.
Nothing happens when I press the battery test button
This is a premium product please reply today, but appears to be completely duff! as does ihome service.

Review: I purchased a brand new sealed I home IP 37 speakers from an office max in Gulfport MS on07/01/2013. This store was shutting down and hence had advised me that they wont be able to accept returns. However, the new speaker came with a 1 year manufacturer's warranty. When I called I home Audio and spoke to their rep about this issue, they mentioned to me that since the store was shutting down the manufaturer's warranty does not apply. This to me appeared very strange as this is a brand new Item and not an "As is" item like alleged by the manufacturer's rep.I thought by speaking with their m[redacted]ger will be of help as M[redacted]gers are supposed to show professionalism and customer service skills. To my surprise their m[redacted]ger by the name of [redacted] was extremely rude and in my opinion not even qualified to deal with customers. But thats just my opinion. Regardless I feel like the company is backing out of their warranty and I was hoping if you could assist in resolving this issueDesired Settlement: I would like the company to stand behind their product like they claim on their warranty and replace these I home IP 37 speakers

Review: last night I called I home because my item did not work .. today I called I gave all the right info from the item and then they ok you do have recipe for the item I said no got has a gift so they said we are going to mail you a number and you have to ship the item back to use using your own money I said why you can't you mail me a box and I will be happy to ship the item back you for free they no you have ship it back using your own money and box ect

if you have question for me please call me at [redacted] thank youDesired Settlement: last night I called I home because my item did not work .. today I called I gave all the right info from the item and then they ok you do have recipe for the item I said no got has a gift so they said we are going to mail you a number and you have to ship the item back to use using your own money I said why you can't you mail me a box and I will be happy to ship the item back you for free they no you have ship it back using your own money and box ect

if you have question for me please call me at [redacted] thank you

Business

Response:

I do not see [redacted]' case in our system. Perhaps it was entered under a different name or spelling. His letter states that he received the product as a gift and does not have a receipt. The receipt is the only way we can validate the warranty period. Without a receipt, the product is deemed out of warranty. We are willing to make an exception and provide a replacement free of charge. However, it would be [redacted]' responsibility to obtain packing material and ensure that the product is mailed to our company. We have sent [redacted] a return authorization letter to his e-mail address. If he decides to take advantage of our offer, he would need to print the e-mail and include it inside the package. In addition, the return authorization number needs to be written outside the shipping box - [redacted]

Consumer

Response:

I am sorry but I am not happy with this message I am not shipping the item back to you so this time just forget about thanks

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I purchased the iHome iP99B probably around six years ago for around $100. The clock stereo worked fine up until recently. I've noticed the clock is several minutes slow every few days; forcing me to reset it frequently. When I initially contacted iHome about the matter, they replied telling me to unplug it, wait twenty minutes, put new batteries in, and then reset it. I thought this had solved the problem but noticed the problem resume. The batteries are brand new as indicated on the device if I unplug it. When I asked iHome if there could be another solution, they replied by telling me I can send the out-of-warranty device back to be serviced along with a $40 fee. This device's primary purpose is an alarm clock that doubles as a stereo. I don't really have an issue with the stereo. I believe there is a reasonable expectation that a hundred dollar alarm clock will be able to function for a greater amount of time than six years. I have a cheap Timex alarm clock that cost around $15 in 1993 that works much better than this. I do not believe I should be charged 40% of the original price to fix the primary function of the device. Once again, I would like to reiterate that there is a reasonable expectation that a HUNDRED dollar alarm clock will outlast a FIFTEEN dollar alarm clock.Desired Settlement: I would prefer for this matter to be resolved quickly. People need to know they can rely on their alarm clocks. If iHome has any integrity, they will stand behind their product and resolve defective units promptly.

Business

Response:

The customer purchased an iHome iP99B 6 years ago. The product has a 1 year warranty. Therefore, the product is 5 years beyond the warranty period. The customer does not want to pay the $40 out-of-warranty service fee. We will waive the fee as a one time accommodation. The customer would have to pack, insure, and ship the product to us at his expense. If he agrees, we can provide a return authorization along with shipping instructions.