IKEA West Sacramento

So my wife is Swedish and therefore I have a cumulated a lot of Swedish friends in the Sacramento area when you first opened your food selections were pretty good and now they’re almost non-existent just wondering what is going on

Hello, Thank you for taking the time to inform us of your experience in our storeI would like to apologize for the inconvenience of not having the mattress available for you on multiple occasionsI would be happy to help bring this situation to an end for you by offering the delivery of the mattress at no cost to you once the item is in stockAccording to the estimated date of arrival on that product (Beddinge Lovas Mattress 1/8x3/4" - 301-020-64) we should receive a shipment of quantity on Friday May 8thI will contact you shortly to begin setting up a case so that we can ensure this is handled as soon as the product is availableShould you have any questions in the meantime, please feel free to contact me at ###-###-#### or via email at [redacted] Thank you, [redacted] Customer Relations Manager IKEA West SacramentoIKEA CtWest Sacramento, CA 95605###-###-####?

Customer called in the store on 8/and spoke with the manager on dutyCustomer spoke with the manager for some time and explained the situation to himManager on duty apologized and took complaintAnother employee of the school came into the store and completed the purchases on 8/and 8/Thank you, [redacted]

Hello,Your check was mailed out on 12/21/from our Corporate Office in Conshohocken, PA This is sent via standard USPS with no tracking Please await this to arrive to you directly.Thank you in advance, [redacted]

Called customerCustomer already has a case set up and a delivery scheduled however the delivery company did not happen as promisedI gave the customer my information and told him that I would email the customer and then follow upCustomer seemed to be ok with that

Our loss preventions team has submitted the information to Liberty Mutual as promised and was told that the customer would be contactedThe customer has been mailed an itemized receipt for the refund of $and given their claim numberGiven the situation, I have asked our team once again reached out to Liberty Mutual and we were informed that the adjuster called the customers on July 1stHe spoke with Mr [redacted] and Mr [redacted] was going to talk to his wife and call Liberty Mutual backApparently he never called back and the adjuster has left or messages since then but has not heard back from them as of todayThanks, [redacted]

I am rejecting this response because: I finally received the refund check yesterday (12/26/17) in the mail but the amount is not what I expectedI was told I would get $back but only received a check for $I am not sure what they based their refund on because there is no inventory or description on the refund receipt

Hello,Customer was emailed from [redacted] requesting more information.Thank you in advance, [redacted]

Called the customer to let them know that I would be sending out repair kits as requestedLeft message with my phone number and extension for a call back if neededThanks, ***

I spoke with the customers over the phone on the first or second of July to discuss their situation and frustrationI apologized for the hassle regarding their trip to the storeI offered a cash refund for the mattress so they would be able to choose a replacement mattress at any store of their
choosingThe came into the store the same day and were given cash back for their mattressI asked if the solution had been handled to their satisfaction and if there was anything else I could help them withThey were thankful and were happy with the resolution.*** ***After Sales ManagerIKEA West Sacramento

Hello, It looks like the original order is now set for delivery on 06/23. We are in the midst of shipping a replacement order for the merchandise that arrived damaged to our delivery provider. The shipping costs will be refunded to the original form of payment. Any additional
accommodations would have to be in the form of an IKEA Gift Card. If you are willing to accept a gift card, I would be happy to discuss further. We can communicate from our Corporate inbox if you would prefer. Our email is ***. Thank you in advance,*** ***Tell us why here

Hello,We are showing that replacement order was delivered on 01/22/2018. We are showing case number *** to issue a full refund of your shipping costs. Once the refund is completed, an auto-generated email will be sent to you./Thank you in advance,*** **

Hello,Your refund amount is determined based on what was returned. As per the Terms of the recall, we will verify the date stamp(month and year) on the actual product, determine what the sale amount of the product in that given month/year, and then issue that amount to you plus any applicable taxes. This is how your refund amount is determined. If you have your proof of purchase that reflects a different amount, please attach to this complaint.Thank you in advance,*** ***

Called customer @am on 7/to discuss situation however she stated that someone had already called her yesterday and that a resolution was agreed upon that is satisfactory to the customerThank you, ***

Called customer on 8/9/@ 11:Informed customer that the sink will work with non-IKEA faucets as long as it is the same diameterCustomer stated that the diameter of the hole in the top measures 1/8" however, the base of the hole measures lessCustomer states that an employee recommended
that he use sandpaper to sand down the portion of the hole that is too narrow and asked me if that would be acceptableI informed the customer that though he is welcome to come into the store to do an exchange for the product, he is able to sand the area of the item if he so choosesCustomer was concerned with warrantee for the product and did not want to void his warrantee if he were to do soI assured the customer that we would honor any warrantee issues for him should any arise and gave him my name and phone number to contact me directly if that were the caseCustomer seemed to be satisfied with the solution and will call me if neededThank you, *** ***Customer Relations Manager

Hello, This customer had attempted to bring unpaid merchandise into the returns departmentThe customer stated that she was returning merchandise and the manager informed her that unpaid goods were not permitted to go into that area and offered to hold the item for the customerThe
customer left the goods with the manager and when the manager witnessed her leave the store, the manager walked outside to see if she was coming back in before putting the item into the go backs areaThe manager determined that the customer was not coming back in and proceeded to put the item in the go backs areaShortly after, the customer came back into the store and began to yell at the manager that she was not stealingThe manager proceeded with her task and the customer left the store.Thank you, ***

IKEA has allowed me to enlarge the hole enough to fit our faucetAnd they (***) told me that if something happened to the sink they would replace it at no charge to me

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Hello, The customer was refunded in full for the countertop on Tuesday, April 11th Thank you, ***

Hello,Thank you for taking the time to inform us of your recent experience. I would like to apologize for any inconvenience due to the out of stock items. I was able to locate your out of stock order placed by Raquel and check the current delivery status of the items. Though all of the products are...

still out of stock currently, I would be happy to keep an eye on them to ensure we are able to satisfy your order as soon as possible. I will give you a call a little later this afternoon so we are able to discuss this matter further. Should you have any questions in the meantime, please feel free to contact me at ###-###-#### or via email at [redacted]Thank you, [redacted]Customer Relations ManagerIKEA West Sacramento700 IKEA Ct. West Sacramento, CA 95605 ###-###-####