Infinity Publishing

Hello,We have received the above mentioned complaint by USPS mail todayPlease be advised, that the client proceeded with a chargeback to their card before our office could properly ship the book or refund the cardThe client was advised that there were printing issues with the book, and a bad product will not be sent out of our printing facilityOur printing facility has now deemed this book unprintableAs the client has already disputed the charge, we will not be contending it, and the money will be credited back to his accountI have also attached his invoice, marked as voidThis is to show that Infinity Publishing has no intention of fighting the chargeback, and the refund will be processed through our CC Company once all paperwork is filed for the chargeback.If there are any further questions, please contact me.Regards,Marc H.Client Services Manager

---------- Forwarded message ---------- sans-serif;">From: Revdex.com of Metro Washington DCDate: Tue, May 12, at 9:AMSubject: Fwd: complaintTo: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.org>Date: Tue, May 12, at 2:AMSubject: complaintTo: [email protected] have a complaint filed against Infinity Publishing of Conshohocken, PA for non-delivery of a book order I have settled this complaint with the vendor to my satisfaction and wish to formally withdraw the complaint Can you give me a complaint number and instruct me how to proceedThank you [redacted] Renton, WA [redacted] @***.org

Hello,We appreciate this author's concernAs Infinity Publishing moves through its merger with new partner company [redacted] , we are also moving towards a quarterly royalty reporting systemThis author has been made aware of this in a separate communication.If this author is not willing to move to a quarterly reporting structure and would like to terminate her agreement with us, she may do so at any timeHowever, as this author has been earning royalties since 2010, and all royalties reported have been paid to her, we will not issue any refundAgain, the author can feel free to terminate her agreement with us at any timeAll that is needed to do this is for the author to submit a signed letter of intent, including the title(s) and ISBN(s) she would like to cancel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It is not just the one fact of [redacted] not carrying the book, it is the poor communication, the fact I ordered books and after months only received of them and had to open a case for a refundI call numerous times and never reach a human or get a call backI haven't received a royalty form in years.There are a lot of reason I want a refund or at least partial.F rating on the Revdex.com says it all.I want at least half my money refundedor next I go to small claims court.Thank you Regards, [redacted] ***

I'm a public speaker who speaks regularly at associations and conferencesAt these events, I sell copies of my booksI also conducted workshops, and at these eventsI use these books as actual content for the workshop participantsA month ago I ordered copies of my book, knowing that, from past experience, is a three-week turnaround timeThat turnaround time ended last weekI have conferences coming up in five days, and I need those books for my conferencesI wrote infinity publishing and ask them when my books forThis is their reply: "I have looked into this situation, as we have been running on-time for orders currentlyIt seems that when the order was sent to the printer, the process was started, but somehow the order was overlookedWe have corrected the error with the printing facilityPlease allow weeks for the order to print and shipAs an apology for the time you have lost, I am crediting your account for five free books on your next purchase." Now, I have these events coming up and no booksSales of these books is important to me as I'm a senior and live on a fixed incomeI also need these books as "content" for workshops and have workshops coming up, and now have no contentThis will certainly affect my reputationI spoke with a CSR today and there's nothing you can doI don't want to credit, or free booksI want what I ordered, on-timeWorking with infinity publishing has been a nightmare ever since I started the processBuyer beware

I was referred to Infinity by a good friend, who personally did not experience the problems I have. At first, everything was fine and my interactions were pleasing. AT FIRST. After uploading my publication pdf, I have encountered nothing but problems. I can't complete my book order (I have already paid for author services) and I am told it is due to a "system wide error." This error has been going on for over a month now. I can't get through to any one when I call the regular number to check in. Any voicemails left are always unanswered. Any emails I sent to the author advocate were also unanswered. In order to talk to anyone, I have to "schedule a call" through fast pencil and when I inquire about the issue, I am simply told once more that is a "system-wide issue they are working to resolve, and there is no estimated time-frame of resolution. But, I will be contacted as soon as there is more information" My calls last at most two minutes. If it is a system-wide issue than all of their authors are unable to complete their book orders and the issue has been effecting everyone for over a month. I am seriously questioning the legitimacy of the company at this time. I think my friend must have worked with them in a better era because this interaction is absolutely absurd. I am strongly considering dissolving my relation with this company.

I never received the book I wrote and ordered from Infinity Publishing over a month ago...I was able to get someone on the phone When I ordered my book. I can not get anyone on the phone now to complain...The phone rings and then you hear a recording...The BBB says this company is out of business and their phones are now disconnected...

*** *** ***
1:PM (minutes ago)
to me
Dear Revdex.com,
I was finally able to have contact with someone (Laura W***) at Infinity Publishing a few days ago She agreed to contact *** Press and see what was the delay was
According to Laura, that agent had made an error and didn't designate my book as active after it was vetted I don't know the process, but finally both ***.com and ***.com have listed the book as available rather than "out of stock" and I've been notified of a future delivery date of copies ordered
I think Infinity Publishing could do better in the customer relations department, but I am satisfied with the outcome
Thank you very much for considering my complaint
Sincerely,
*** ***

Hello,Please be advised that we have shipped the requested product to the customer in order to resolve this complaintI have attached shipping confirmation details to this fax,Regards,Marc H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I still have not "received" a refund
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It is not clear to whom I am to write, to whom to address this request and the correct address, as I was only told there was a merger and not when that would occur and whether or not the company name address has changed .I will add that in the past I have called several times and never gotten a live person or a call back I need this information.Regards,
*** ***

A Refund check for the full amount was issued to *** *** on the 9th of July following a conversation with our VPRegards

To Whom it May Concern,Please be advised that the order in-question has shippedPlease see helow shipping confirmation.The order is being shipped via The United States Postal Service and should arrive to The Client within the next 2-business days. Regards,Marc HClient Services Manager

We have searched all of our records and systems We have no record of this order, can we please have a copy of the credit card statements showing the charge?
thank you
Mariella C***
Infinity
Publishing

SEPTEMBER 15th, 2017To Whom It May Concern,Please be advised that this order has shipped and is to arrive to the customer by the end of business today, September 9, Please confirm receipt.Attached is a tracking confirmation sent to the author on September 12, as well as a print-out from the *** tracking page as proof.Revdex.com AssociatePlease be aware that, as per the client's last communication, our update to another case was sent to this clientPLEASE CORRECTRegards,Marc HClient Services Manager

Hello,We do apologize for the delay in the order, as we are experiencing technical difficulties with our printersThis client has been refunded, as well as the others facing the issueThey will still be sent their books and the author's royalties will not be affected.We hope we've resolved this
situation to the client's liking

The books ordered from Infinity Publishing arrived. Thank you for your help!
The resolution of complaint ID [redacted] is satisfactory. 
Regards,
[redacted]

Please make the letter out to the Infinity Publishing Royalty Department[redacted] W. Conshohocken, PA [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
While the outcome is accepted, the businesses response is rejected due to inaccuracy and simplicity on its part.  It was no until my third phone call to Buy Books on the Web.com ("Buy Books"), that I was told there were printing problems.  This was approximately seven (7) weeks after the order had been placed.  The first two (2) calls to Buy Books produced promises of a reasonable, then semi reasonable delivery time without indication that publishing problems were slowing down the works.  On the third and last call speaking with Sara Matz (Sp), I advised her that I shortly would be at the time of disputing this credit card charge since 60 days were about up and I asked her to keep me informed of what was going on with the book.  She said that she would do so.  I never did hear anything from her updating the status on the book shipment.  I placed calls to Sara on April 5th and 6th, 2016 and even though I knew she was working on the 5th, never received a call back after leaving a message.  I left another message on April 6th asking for confirmation that a credit would be issued on my card and heard nothing.  To this date, I have heard nothing from Sara.  Buy Books/Infinity clearly stated that books would be shipped within about 15 business days and yet while I patiently waited and waited, I heard nothing from the publisher.  They are in the business of producing books, however they do it.  If they cannot ship within the time frames that Buy Books/Infinity itself established, then it should re-evaluate what it puts on its website.  Lastly, Buy Books had an email address listed on its website which was supposed to be used to obtain information.  I used this email address only to find out that Buy Books/Infinity was no longer using that email address.  Thank you to the Revdex.com in your help in resolving this matter.
Regards,
[redacted]

Hello,We have received the above mentioned complaint by USPS mail today. Please be advised, that the client proceeded with a chargeback to their card before our office could properly ship the book or refund the card. The client was advised that there were printing issues with the book, and a bad...

product will not be sent out of our printing facility. Our printing facility has now deemed this book unprintable. As the client has already disputed the charge, we will not be contending it, and the money will be credited back to his account. I have also attached his invoice, marked as void. This is to show that Infinity Publishing has no intention of fighting the chargeback, and the refund will be processed through our CC Company once all paperwork is filed for the chargeback.If there are any further questions, please contact me.Regards,Marc H.Client Services Manager