Integrity Home Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

12/26/2017 No, nothing has happened since August and I still want a refundI have filed a lawsuit in Small Claims Court and the hearing date is coming up soonO.K., understand you will close the complaint since I have filed a lawsuitThanks for calling

The owner and project manager has met with the customers. Their concerns were addressed. Company has agreed to complete the project correctly

Complaint:
***
I am rejecting this response because:The companies response to my complaint does not satisfy any of what I asked. There response stated: "We been accredited with the Revdex.com for many years." - That has no bearing on my complaint. Their previous rating is null and void."On December 21st, our owner walked away out of the blue." - My contract was signed on November 1st, 2017, weeks prior to this taking place. The owner walking away weeks after a contract was signed is a moot point. Furthermore, my complaint with the Revdex.com was submitted on January 5th, and it took them a month to respond. This is the only communication I have had with the company in two months."We are trying to complete as many jobs that we are Under contract with, but we have no financial resources to return down payments." - If they are in the process of completing jobs they have under contract, they have revenue coming in. The financial resources are there, they are choosing to use them in other ways
Please let me know what my next available options are as I am unsatisfied with the companies response to my complaint
Sincerely,
*** ***

Before Integrity was notified about the complaint, contact had been made with the home owner to proceed with the repairs. The company is insured and bonded. Integrity also has an insurance adjuster on staff. The adjuster, along with the owner of the company met with the home owner
(Mrs.) and agreed to repair the damage. The damage that was caused by the salesman has been repaired. The home owner (Mr.) believes that the company should replace more than just the damaged area. We have made efforts to meet with him to no avail. The entire ceiling was initially installed with nails, which do not meet code requirements. We are willing to assist in pacifying the situation to a logical degree. My suggestion is for the company to prime the unfinished ceiling in order to mask the repairs. I have not been able to discuss this with the home owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me This is assuming the project is carried to completion in a timely fashion
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer was in our office on Wednesday 8/30/and met with our owner and the Head of the Production teamThey discussed where the project stands and they were given as much information as we could regarding the starting of their deckTo the best of my knowledge the meeting ended on good terms and we will do the job as soon as we can

I am very sorry for the misunderstanding but we thought we told Mr *** that we would be there Monday or TuesdayWe are there today, Tuesday, and we are working and expect to finish the job WednesdayMr *** is aware of all of that

We certainly apologize that the ***'s had a bad experience with the process of installing their projectWe do agree and regret that there were issues with the project management and installers that worked on their jobWe have taken steps to correct these things and made changes in our practices,
however, that does not change or affect what has already happenedWe do believe that we did a good job in the end and the customers ended up with a finished project that they were happy with at completionWe always have the customers sign a final completion form stating that they are happy with the end result and agree to pay the final amount dueMrs *** signed this form and gave us her final payment, which would normally signify that they accept the final amount owed and are willing to pay itIf there is a dispute that would normally be resolved through a meeting with our owner before the final payment is dueSo, while we understand their frustration and would prefer that it did not exist we do feel that we finished the work in an acceptable manner and received agreement from the customer by their signature on the form and their final payment in full

To begin, the contract for the kitchen was signed on 1/30/16. Not on the 14th as he states. Our salesman spent hours in the home designing and assisting the customer with options that were all chosen at that time. Company protocol dictates that a manager re-measure EVERY job before
ordering materials. Often this only takes a few minutes. I'm not sure how the client feels he was "ignored". We are typically 8-weeks out on kitchen installs as they are so involved. This is relayed to every costumer without fail. No record of any phone calls, texts, or emails from the client have been discovered.I'm also not certain of why the client needs a storage unit. The company stores and supplies the materials.So to reiterate the timeline:1/30/- Contract signed2/4/16 - Job booked (day rescission expired)2/4/16 - Letter mailed out thanking customer2/19/- Job re-measured2/22/- Material ordered3/21/- Customer called to cancel - sites "delays" as reason3/22/- Project manager contacts customer for resolution. At this time customer makes comment eluding to the fact that because so much time had passed that the money had been spent elsewhere.3/28/- Complaint received by company3/29/- Company owner meets with client. Again, customer states that he no longer had the money. NO promise of refund or partial refund was promised for dropping complaint.As the numbers stand to date:Customer put down $3,500.00Company has paid sales commission $ - RefundableCompany paid for custom counter top $ - Non refundableCompany paid for custom cabinets $4,- $1,RefundableCompany overhead $ - Non refundableCompany is negative (minimum) -$1,595.52We are willing to assist in any logical way to complete the contract as agreed upon. This includes providing financing.Just as the customer stated that the money that was to be allocated for the kitchen project was spent elsewhere, the company has spent the funds allocated for the project to the project

See attached

No question. There absolutely was a preposterous delay in getting this project started. The particular municipality has very stringent requirements, immensely unusual to the permitting process connected to the proposed product. This mandated us to hire an outside firm for special drawings. Drawings, that were exceedingly delayed beyond our control. After being overcharged and delayed for (literally) months, the sketches that were produced were still not adequate for approval. Only after several phone calls, emails, and extremely gracious understanding from the building department were we able to finally obtain approval for the contracted project. We promptly broke ground upon the issuance of the permit. The job is now moving expeditiously. We intend to fulfill the contract per our agreement. There will be added material and labor costs which are required but will not be billed to our customer

We are doing the project for this customer

Undoubtedly there have been delays on this project.  New requirements in the customer's municipality have bound our screen room system to be stamped and approved by a local engineer.  We did meet with the clients and explained this.  The engineer, in order to be compliant, has a great...

deal of work to do for plan submission.  We do understand that the customer has put money down with no physical results to show.  However, the company is doing everything possible to expedite the project in the most professional manor.  We have been in touch with the client, and we intend to fulfill the contract as quickly and efficiently as the circumstances allow.

02/07/2018: Emailed [redacted] complaint for response.02/09/2018: Emailed [redacted] complaint for response.02/09/2018: We have been accredited with the Revdex.com for many years.  Out of the blue on Dec 21, 2017 our owner[redacted] walked away from the company.  We are trying to complete as many jobs that we areUnder contract with, but we have no financial resources to return down payments.02/09/2018: Mediator emailed [redacted] asking if the [redacted] job was on the schedule to be completed. 02/12/2018: Mediator emailed [redacted] asking if the [redacted] job was on the schedule to be completed.

02/07/2018: Emailed [redacted] complaint for response.02/09/2018: Emailed [redacted] complaint for response.02/09/2018: We have been accredited with the Revdex.com for many years.  Out of the blue on Dec 21, 2017 our owner[redacted] walked away from the company.  We are trying to complete as many jobs that we areUnder contract with, but we have no financial resources to return down payments.

Complaint:...

[redacted]
I am rejecting this response because they have not offered a solution. They have never order what we had paid them to do, so they cannot finish our request as they offer. Since they have done nothing with our order for the past six months, it only seems right and fair to have our down payment returned.
Sincerely,
[redacted]

On 7/19/17 our owner, [redacted], met with the [redacted] in person to present some options for getting the work done in a time frame that would meet their needs and offered discounts for us being behind in our projects and not being able to complete the project according to their time frame. ...

The [redacted] asked for some time to think about it and on 7/20/17 called Mr. [redacted] to decline the offer presented to them.  We will now consider the project cancelled and will work out the details with the [redacted] on cancelling the contract.