Invoke Solutions, Inc.

Hello,I am following up with case *** for *** ***.This participant was paid on 05/10/for participation in Invoke sessions You will find below the confirmation from our third-party incentive fulfillment vendor, *** *** I was going to recommend that you suggest
looking in the SPAM folder from an email from *** just in case it's sitting there But according to *** ***, the gift cards from *** have already been claimed. If they need more help, *** should be able to assist. Invoke has compensated every respondent that has participated in customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***Payment: $- Feb session05/10/01:PM Order Created05/10/01:PM Order Processing05/10/02:PM Order Processed05/10/02:PM Reward Delivered05/10/05:PM Reward Email Viewed05/10/05:PM Reward Email Viewed05/10/05:PM Reward Email Viewed05/10/05:PM Reward Email Viewed05/10/05:PM Reward Email Viewed05/10/05:PM Reward Email Viewed05/10/05:PM Reward Email Link Clicked05/10/05:PM Reward ClaimedPayment: $- Feb session05/10/01:PM Order Created05/10/01:PM Order Processing05/10/02:PM Order Processed05/10/02:PM Reward Delivered05/10/05:PM Reward Email Viewed05/10/05:PM Reward Email Viewed05/10/05:PM Reward Email Viewed05/10/05:PM Reward Email Viewed05/10/05:PM Reward Email Link Clicked05/10/05:PM Reward Claimed05/10/07:PM Reward Email Viewed05/10/09:PM Reward Email Viewed05/10/10:PM Reward Email Viewed05/11/01:AM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case *** for *** ***.This participant was paid on 07/26/and 07/27/for participation in Invoke sessions You will find below the confirmation from our third-party incentive fulfillment vendor, *** *** I was going to recommend
that you suggest looking in the SPAM folder from an email from *** just in case it's sitting there But according to *** ***, the gift cards from *** have already been claimed. If they need more help, *** should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***Payment: $3507/27/05:AM Order Created07/27/05:AM Order Processing07/27/06:AM Order Processed07/27/06:AM Reward Delivered07/27/09:AM Reward Email Viewed07/27/01:PM Reward Email Viewed07/27/01:PM Reward Email Link Clicked07/27/01:PM Reward ClaimedPayment $6007/26/09:AM Order Created07/26/09:AM Order Processing07/26/10:AM Order Processed07/26/10:AM Reward Delivered07/26/12:PM Reward Email Viewed07/26/12:PM Reward Email Link Clicked07/26/12:PM Reward Claimed07/26/01:PM Reward Email Viewed07/26/06:PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This is in regards to Complaint ID ***, which because I thought Invoke would follow through on their promise made 7/3/shown belowTo date I have not received payment or any other notification related to payment Invoke's statement: We've spoken with Accounting for this particular claim # *** and they have approved payment for Mr***He should be receiving payment from *** very soon, if not alreadyThank you for helping both parties resolve the issueThe background: I completed an online survey on March 7, for which I was promised a $reward within weeksTo date I haven't received the rewardI contacted the company times and haven't received either the reward or a response. I expect to receive the promised payment in accordance with the following email statement from this company: *All payments will be made by email via ***, which can be used to choose an *** from a top list of merchantsPayments are expected to be made in aproximately weeks after completion of the online session Regards,
*** ***

]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I sent a message on here after I received my award from them and said to close it.
Regards,
*** ***

Hello,We can confirm that Mr***s did complete the live session but was removed for poor articulationThis study's incentive was also being paid by *** ***. Thank you

Hello,I am following up with case *** for *** ***.This participant was paid on April 15, for participation in an Invoke session You will find an attachment screenshot taken from our third-party incentive fulfillment vendor, ***, showing the payment, as well as a prior payment.Invoke has compensated every respondent that has participated in customer surveys. As we state to all participants, we strive to fulfill incentives within a 10-week period. Sometimes circumstances occur where unavoidable delay comes into play. We unfortunately also encounter many fraudulent individuals. But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Please have her contact us directly if there are any additional issues: [email protected]. We appreciate Ms***'s patience and hope that she has a very happy New Year.Sincerely,The Invoke Team

Hello,I am following up with case *** for *** *** ***.This participant was paid on July 6, and July 22, for participation in an Invoke session and follow up You will find an attachment screenshot taken from our third-party incentive fulfillment vendor, ***
Invoke has compensated every respondent that has participated in customer surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Please have him contact us directly if there are any additional issues: ***. We appreciate *** ***s patience and hope that he has a very happy New Year.Sincerely,Invoke

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am reply this the below message from Invoke Solutions in regards to my payment I was not paid on 8/9/as stated in their reply below I checked my email and spam mail daily since I did the session on 5/12/ I waited the aloted time which was 8-weeks I NEVER received the email regarding my payment until I finally made the complaint to you the Revdex.com I then received the email link to cash in and receive my payment which was on 11/9/ I do not like how this company is lying about the payment Why would I go through all this for only $if I had truly received it way back in August? It was not the money it was the principle that I gave 90mins of my time and never received my payment.
Regards,
*** ***

Hello,I am following up with case *** for *** ***.This participant was paid on 08/09/for participation in an Invoke session You will find below the confirmation from our third-party incentive fulfillment vendor, *** *** I was going to recommend that you
suggest looking in the SPAM folder from an email from [email protected] just in case it's sitting there But according to *** ***, the gift card from *** has already been claimed. If they need more help, [email protected] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***08/09/02:PM Order Created08/09/02:PM Order Processing08/09/03:PM Order Processed08/09/03:PM Reward Delivered08/11/11:AM Reward Email Viewed08/14/04:PM Reward Email Link Clicked08/14/04:PM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case *** for *** ***.This participant was paid on 05/10/for participation in an Invoke session You will find below the confirmation from our third-party incentive fulfillment vendor, *** *** I was going to recommend that you
suggest looking in the SPAM folder from an email from *** just in case it's sitting there But according to *** ***, the gift card from *** has already been claimed. If they need more help, *** should be able to assist. Invoke has compensated every respondent that has participated in customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***Payment: $3505/10/01:PM Order Created05/10/01:PM Order Processing05/10/02:PM Order Processed05/10/02:PM Reward Delivered05/10/02:PM Reward Email Viewed05/11/12:PM Reward Email Viewed05/11/12:PM Reward Email Link Clicked05/17/10:PM Reward Email Viewed05/17/10:PM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello,I am following up with case *** for *** ***.We are happy to say that payment has gone out today for your participation in an Invoke session Our records show that the reward has been claimed You will find below the confirmation from our third-party incentive
fulfillment vendor, Virtual Incentives If you need more help, *** should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***01/03/09:AM Order Created01/03/09:AM Order Processing01/03/10:AM Order Processed01/03/10:AM Reward Delivered01/03/03:PM Reward Email Viewed01/03/03:PM Reward Email Link Clicked01/03/03:PM Reward ClaimedWe appreciate your patience, and hope that you have a very happy New Year.Sincerely,Invoke

Incentives for that session were sent on May 13th

Hello Mr***,We have been reviewing your Revdex.com case and are attempting to track down the issue We don't have a record of any sessions on April 5, We do, however see your participation and payment claimed for a session on 12/28/15.We would appreciate it if you could please follow
up directly with our support team at [email protected] (cc'd here) providing us a bit more detail - ideally the participation email that you received Once we get that, we can track down why a payment was not made and make the necessary corrections, if required.As a note, Invoke has compensated every respondent that has participated in customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Thank you for following up with us so that we can ensure that you end up with a positive outcome.Sincerely,The Invoke Team

Hello,This is in response to Complaint #*** for Ms*** *** We have verified that a Reward was delivered to Ms*** on 12/16/Below is the Reward History: 12/16/01:PM: Order Created 12/16/01:PM: Order Processing 12/16/
02:PM: Order Processed 12/16/02:PM: Reward Delivered Ms*** has not yet claimed her Reward and it is still valid for use. We've asked Virtual Reward Center (the payment processing company) to reissue her reward to the following email address: ***. We also recommend she check her spam/junk email folders just in case it gets pushed there. The payment will be coming from Virtual Reward Center. If Ms*** has any further questions, she can contact VRC at ***. We apologize for any confusion there may have been in receiving payment, and we thank you for your business. The Invoke Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments
below.
This incentive was not paid on May 25, There was still points in my account which I still have not been able to claim as my account was frozenAlso they have not addressed my other concerns regarding explaining why my account was frozenLiterally nothing was solved with their rrsponseI want this resolved and I want proof I am not being discriminated against by survey sampling
Regards, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The incentive for the session on 9/is being sent today and the incentive for the session on 9/is scheduled to be sent at the end of this week. We did not run a session on Oct so we cannot respond to that portion of the complaint

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***