iTechDeals

We are very sorry about the unfortunate experience the customer went through with this order. We emailed the customer now to set things right with him. We will offer to pay the cost of return shipping.

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it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be mailing out the earbuds tomorrow and look forward to a full refund.
Regards,
[redacted]

we apologized to customer that the 'b' fell off his set of beats ad therefore offered a partial refund or to return and we would provide a label. However since he has thrown them away we are left with not many options to assist.

According to our tracking link the item has been delivered on september 6.[redacted]

customer will receive a full refund once the item is returned and we will not replace with an alternative one

Complaint: [redacted]
I am rejecting this response because: After I emailed the company and told them I have disputed the charge and contacted the BB  i told them to cancel my order and refund my money because I do not want any part of their business. Instead of listening to my request they supposedly sent a new order with an excuse that the first package was shipped but DHL forgot to scan it. So a major shipping company just loads packages and doesn't scan them. I was then emailed by Susan saying my package was being expedited so I would get them for the holidays. That was a week ago. I got an email from the post office saying a package just left the company TODAY. That means they could have cancelled my order and refunded my money and they lied about sending it a week ago and they lied about receiving it in time for Christmas. I was also sent a email saying if I get 2 packages I would be charged if I don't send one back. Well with all this trouble and lies I would say even if they receive it back they will pretend they didn't. 
Regards,
[redacted]

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before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the email I received from them does not state what is stated here on your site. The emailed I received from them said they would send a replacement if they still had one in stock, if not then they would refund my money. I would like a refund only, because I am now Leary of the way they do business after not responding to my emails and suggested I check my spam folder, which is a common practice I always do when wanting to hear back from a company. I would appreciate a full refund.
Regards,
[redacted]

Hi [redacted],Your order shipped via regular mail, with no tracking number. Since you have not received it yet, I would be happy to refund you in full. It should have arrived in the mail by now and I sincerely apologize for the inconvenience! Please just double check and let me know.

Dear [redacted]Your Order shipped December 18th. Here is a link to your tracking:[redacted]It looks like it is still in transit, stuck for some reason. If it was officially lost in transit I would be happy to issue a reshipment or full...

refund though it still may arrive. I ask if you can wait a bit longer, I know how frustrating this may be, and I will open a claim with DHL to find out further information.

The order has been refunded in full.

Hi,A full refund has been issued.We apologize for what has happened.After review I see that there was some kind of question what color the customer has chosen during checkout.That has caused the delay in shipping this order. We agree that this is not an excuse and we are working to make sure this...

doesn't happen again.All the best.

We wrote to the email listed from Revdex.com that the beats we sell are 100% authentic. We could not find name and email address in our system.

Customer received a return label for the watch on 10/6 and unfortunately the return label  malfunctioned and the item was returned to sender. We issued a new label on 10/20 and since the item is in transit on its return we have issued a full refund.

Complaint: [redacted]I am rejecting this response because:I do not want to wait any longer at this point. We have tried several times to get a response from you other than the tracking information. It wasn't until I filed a complaint, that you are willing to help. I have been more than patient and I don't feel it necessary to wait any longer. Please either send my order promptly, or refund my money.Regards,[redacted]

Hi,We shipped this item on September 18th, 2014 without a tracking  number, it was shipped in an envelop that should have arrived in the mail by now. If not, I would be happy to refund the customer in full.

offered the customer a prepaid label to return the product

Working with customer on the issue.The customer has sent the item back, as soon as we receive it a full refund will be applied.We apologize for the inconvenience you have experienced with your order.

Complaint: [redacted]
I am rejecting this response because:I do not have any of the items in the order in my possession.  
Regards,
[redacted]

itechdeals.com granted [redacted]s request for a $5.99 USD refund. 8/25/2014 11:38 PDT.
We refunded the customer in PayPal.

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Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.