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J & J Appliance Service, Inc.

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J & J Appliance Service, Inc. Reviews (2)

Response transcribed by Revdex.com Staff (**)
October 10,
Revdex.com
Euclid Avenue
Cleveland, OH
Attn: *** ***
Re: Complaint ID ***
Dear ***,
I am writing to you in response to your E-mail dated today I am the woman *** ***
spoke with when she contacted our company on September, 2, I advised her that our service charge to come out to her home and check her washer would be $plus the tax I further advised her that anything over the service charge would be quoted her by the service technician in regards to any part replacement and/or any additional labor This is our standard procedure when a customer contacts us for in-home service Obviously, the customer misunderstood me
When I first became aware of the miscommunication, the customer had already contacted the Revdex.com
We reimbursed the customer for the service call charge on September 9th,
Should you have any questions, please do not hesitate to contact me
Sincerely,
* ***
J & J APPLIANCE SERVICE, INC

Review: I contacted J&J Appliance about repairing a washer. I was told by the woman who answered (didn't get her name) there was an $80 service charge and that the repairman may have a replacement part in the truck which would also have to be paid for. If not, he would return. I specifically asked if I would incur an additional charge besides the part and was told I would NOT. He came out, and had to call someone to ask how to get the broken part out (door latch). He did not have the part on hand, so I asked for a replacement price before ordering. I paid the service charge by check. He called back with a price and told me there would be an additional labor charge. I told him of my conversation about no additional charge and got no where. I called the company back to complain. I spoke to a different person who told me that was their policy.Desired Settlement: I either want a refund of the service charge or the replacement part installed without an additional charge as promised.

Business

Response:

Response transcribed by Revdex.com Staff (**)

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Description: Appliances - Major - Parts & Supplies

Address: 760 N. Rocky River Dr., Berea, Ohio, United States, 44017

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