Good morning ***, I recently received a complaint regarding some missing paperworkI have contacted the consumer and provided electronic copies of the requested paperwork, I have no idea why the mailed document wasn't received. Please keep in mind we've had zero complaint and a clear
record Thank you for your time and assistance! Thank you, Hilda *** Begin forwarded message: From: Hilda *** Date: August 29, at 10:56:AM CDT To: ***@comcast.net Subject: Re: J&B Roofing Lien Waiver Yes Thank you ***! Hilda On Aug 28, 2017, at 4:PM, ***@comcast.net wrote: Hilda, At long last I have received the information I've been calling and writing about for a month or moreIf the information was sent out it got lost in transit My phone calls and emails to you made no sense otherwise and should have been returned, saving us both time and trouble However, I accept your apology I hope that I will get a reasonably prompt response if I need to talk to J and B Roofing again *** *** -----Original Message----- From: Hilda *** Sent: Monday, August 28, 2:PM To: *** *** Subject: J&B Roofing Lien Waiver Good afternoon ***, attached are the documents we had mailed outI have no understanding as to why you haven't received itThis was initially delayed for mail out because our notary stamp was non functional and a replacement stamp was on its way I received your Revdex.com complaint I sincerely apologize for the inconvenience or frustration this has caused youOur intention was never thatAs you may recall we never asked for a down payment or pressured you for payment because we intended to establish peace of mindAt the moment, we as many other exterior companies are above our necks with attempting to complete the work load caused by the recent stormsI thank you for the work opportunity you granted us and again I apologize for the inconvenience Attached is our digital copy of the paperworkIf you prefer - I can hand deliver Respectfully, Hilda ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Earlier today I wrote you communicating that I accepted the response of J and B Roofing who apologized and provided the documents I requested
Good morning ***, I recently received a complaint regarding some missing paperworkI have contacted the consumer and provided electronic copies of the requested paperwork, I have no idea why the mailed document wasn't received. Please keep in mind we've had zero complaint and a clear
record Thank you for your time and assistance! Thank you, Hilda *** Begin forwarded message: From: Hilda *** Date: August 29, at 10:56:AM CDT To: ***@comcast.net Subject: Re: J&B Roofing Lien Waiver Yes Thank you ***! Hilda On Aug 28, 2017, at 4:PM, ***@comcast.net wrote: Hilda, At long last I have received the information I've been calling and writing about for a month or moreIf the information was sent out it got lost in transit My phone calls and emails to you made no sense otherwise and should have been returned, saving us both time and trouble However, I accept your apology I hope that I will get a reasonably prompt response if I need to talk to J and B Roofing again *** *** -----Original Message----- From: Hilda *** Sent: Monday, August 28, 2:PM To: *** *** Subject: J&B Roofing Lien Waiver Good afternoon ***, attached are the documents we had mailed outI have no understanding as to why you haven't received itThis was initially delayed for mail out because our notary stamp was non functional and a replacement stamp was on its way I received your Revdex.com complaint I sincerely apologize for the inconvenience or frustration this has caused youOur intention was never thatAs you may recall we never asked for a down payment or pressured you for payment because we intended to establish peace of mindAt the moment, we as many other exterior companies are above our necks with attempting to complete the work load caused by the recent stormsI thank you for the work opportunity you granted us and again I apologize for the inconvenience Attached is our digital copy of the paperworkIf you prefer - I can hand deliver Respectfully, Hilda ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Earlier today I wrote you communicating that I accepted the response of J and B Roofing who apologized and provided the documents I requested