it May Concern: This response is tendered on behalf of Suddath Relocation Systems of Jacksonville, Inc. (“Suddath”) in response to the Revdex.com complaint [redacted] Mr. [redacted]’s complaint details claims with regard to his household goods. In order to review Mr. [redacted]’s claim, Suddath requires additional information. A Suddath customer care representative will be contacting Mr. [redacted] to go over what information is needed in order to process his claim. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department. Very truly yours, Suddath Legal Department [email protected]
August 22, 2017 [redacted] [redacted]
[redacted] To Whom It May Concern, This response is tendered on behalf of Suddath Relocation Systems of...
Northern California, Inc. (“Suddath”) in response to the Complaint. Suddath provided moving and storage services for [redacted]. In the Complaint, Mr. [redacted] alleges that fourteen (14) boxes containing certain of his household goods went missing during the course of the services provided by Suddath. Mr. [redacted] is looking to receive reimbursement for the purportedly missing boxes of household goods. Mr. [redacted] submitted a claim form to Suddath seeking reimbursement in the amount of $1,350.00 as compensation for the allegedly missing boxes. Suddath’s customer care team diligently worked with Mr. [redacted] to process and resolve his claim. Consistent with the desired outcome that he identified in the Complaint, Suddath issued a check to Mr. [redacted] in the amount of $1,350.00 to fully and finally settle his claim. Having reached an agreement with Mr. [redacted] regarding the resolution of his claim, Suddath now considers this matter closed. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department. Very truly yours, Suddath Legal Department [email protected]
To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc. (“Suddath”) in response to the Revdex.com complaint [redacted]. Suddath provided moving services for [redacted], a member of the United States Armed Forces. Mr. [redacted] is looking for Suddath to contact him regarding his dissatisfaction with the move. Suddath contacted Mr. [redacted] on August 10, 2016 and left him a voice message. Suddath hopes this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath, please let me know. Very truly yours, [redacted] Legal Administrative Assistant [redacted]
December 21, 2017 Re: [redacted]
[redacted] To Whom it May Concern: This response is tendered on behalf of Suddath Van Lines, Inc....
(“Suddath”) in response to the Revdex.com complaint [redacted]. Mr. [redacted]’s complaint details a delay claim with regard to receiving delivery of his household goods. Suddath’s Manager of Quality Assurance has been in communication with Mr. [redacted] on both December 18 and December 19, and is working diligently with Mr. [redacted] to bring this delay claim to a conclusion. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department. Very truly yours, Suddath Legal Department [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:This claim is still not resolved as we are awaiting repairs so Suddath can reimburse for the labor costs (it's going to take awhile to order all the parts and get that process started). Terrence and Lacey have done a great job communicating with me and keeping me informed. I have recieved reimbursement for everything I have paid out of pocket so far and the repair shop also recieved a check so they can begin to order the parts.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: This response was no different than their previous response. The inconvenience of them putting me out of business for a month is worth a lot more than $91.00/night + $47/day food. It is not ok for a company to not deliver on the service promised, put someone out of business because of it and claim no responsibility for it. They didn't even apologize. The fact that the letter came from the legal team says a lot about the company and how they do not care about their customers.
Regards,
[redacted]
October 2, 2017 Re: [redacted]
[redacted] To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc., its affiliates, and subsidiaries (collectively,...
“Suddath”) in response to the Complaint. Suddath provided moving services for [redacted] in connection with his relocation from Missouri to Alaska. Mr. [redacted] alleges that Suddath damaged his motorcycle during the course of the relocation to Alaska. Mr. [redacted] filed a claim with Suddath looking to receive compensation for motorcycle repairs and towing fees. Suddath’s cus[redacted]er care team is working with Mr. [redacted] to process and resolve his claim. To that end, Suddath will be paying for repairs to the motorcycle (including parts and labor). Suddath will also be reimbursing Mr. [redacted] for various towing expenses. Suddath will continue collaborating and coordinating with Mr. [redacted] to bring his claim to resolution. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department. Very truly yours, Suddath Legal Department [redacted]
To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc., and its affiliates and subsidiaries, including Suddath Relocation Systems of Jacksonville, Inc. (collectively, “Suddath”) in response to Revdex.com Complaint [redacted] (the “Complaint”). ...
In the Complaint, Ms. [redacted] alleges that the U.S. Army engaged Suddath to provide transportation, storage, and/or related services in connection with the relocation of Ms. [redacted]’s family. Ms. [redacted] asserts that her family’s household goods were to be transported and delivered to her at destination no later than June 21, 2017. As her family’s household goods have not yet arrived at destination, Ms. [redacted] requests that her family’s household goods be delivered as soon as possible. Due to increased volume demands presented by the relocation industry’s peak season and capacity limitations resulting from an industry-wide shortage of available, qualified drivers, and despite Suddath’s best efforts, Suddath was unable to coordinate transportation and delivery of Ms. [redacted]’s household goods prior to June 21, 2017. However, Ms. [redacted]’s shipment is now underway to its final destination, with delivery targeted for July 12, 2017 or July 13, 2017. Suddath’s customer service representatives have been in contact with Ms. [redacted] throughout this process and are continuing to communicate and coordinate with her regarding the status of her shipment. Further, Suddath’s customer service team has presented Ms. [redacted] with the information necessary to pursue an inconvenience claim, if she wishes to do so. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department. Very truly yours, Suddath Legal Department [redacted]
Re: [redacted] Revdex.com Complaint: [redacted] To Whom It May Concern, This response is tendered on behalf of [redacted] Household Shipping, Inc. d/b/a Suddath International (“Suddath”) in...
response to the Revdex.com complaint [redacted]. Suddath shipped a container from Jacksonville, FL to Honolulu, HI for [redacted]. Ms. [redacted] is looking to receive compensation for her damaged items. Although it was offered to her, Ms. [redacted] did not purchase insurance through Suddath. Suddath emailed Ms. [redacted] on August 14, 2015, advising her of the total cost of her shipment and the type of insurance policy she could purchase if she wanted coverage for her goods. Ms. [redacted] left the high value inventory form blank and did not request additional insurance for her goods. Accordingly, the released value defaulted to $0.60 per pound for her goods. As stated on the Bill of Lading in Section 16.3, “Carrier shall be discharged of all liability unless suit is brought against the Carrier within one year from the date of delivery or the date on which the goods should have been delivered.” As also stated in Section 16.2, “if notice in writing is not given to Carrier within 3 days after the day when the goods were delivered to Merchant by Carrier”, the goods will be considered in good order and condition. Ms. [redacted] failed to submit a claim within the specified time frame. Suddath hopes this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath, please let me know. Very truly yours, [redacted]
To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc. (“Suddath”) in response to the Revdex.com complaint 11560688. [redacted] was looking to receive a delivery date prior to July 26, 2016. Ms. [redacted]’s shipment of household goods delivered on July 21, 2016. Therefore, Suddath considers this complaint closed. Suddath hopes this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath, please let me know. Very truly yours, [redacted]
[redacted]
[redacted]
To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc. (“Suddath”) in response to the Revdex.com complaint 11560688. [redacted] is looking to receive a delivery date prior to July 26, 2016. Ms. [redacted]’s shipment arrived on July 6,...
2016, prior to the required delivery date of July 13, 2016. Ms. [redacted] wanted her shipment delivered on July 11, 2016, however, due to peak season capacity, the first available date to deliver was July 26, 2016. Suddath’s customer service worked with the delivery agent and was able to secure a delivery date of July 21, 2016. Suddath hopes this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath, please let me know. Very truly yours, [redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business resolved the matter after I filed the complaint.
Regards,
[redacted]
To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc. (“Suddath”) in response to the Revdex.com complaint [redacted]. Suddath provided moving services for [redacted], a member of the United States Armed Forces. Mr. [redacted] is...
looking for Suddath to contact him regarding his dissatisfaction with the move. A Suddath representative will be contacting Mr. [redacted] regarding his move. Suddath hopes this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath, please let me know. Very truly yours, [redacted] Legal Administrative Assistant [redacted]
[redacted]
*
[redacted]
[redacted]
[redacted]
*
[redacted] [redacted]
[redacted] To Whom...
it May Concern: This response is tendered on behalf of Suddath Relocation Systems of Jacksonville, Inc. (“Suddath”) in response to the Revdex.com complaint [redacted] Mr. [redacted]’s complaint details claims with regard to his household goods. In order to review Mr. [redacted]’s claim, Suddath requires additional information. A Suddath customer care representative will be contacting Mr. [redacted] to go over what information is needed in order to process his claim. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department. Very truly yours, Suddath Legal Department [email protected]
August 22, 2017 [redacted] [redacted]
[redacted] To Whom It May Concern, This response is tendered on behalf of Suddath Relocation Systems of...
Northern California, Inc. (“Suddath”) in response to the Complaint. Suddath provided moving and storage services for [redacted]. In the Complaint, Mr. [redacted] alleges that fourteen (14) boxes containing certain of his household goods went missing during the course of the services provided by Suddath. Mr. [redacted] is looking to receive reimbursement for the purportedly missing boxes of household goods. Mr. [redacted] submitted a claim form to Suddath seeking reimbursement in the amount of $1,350.00 as compensation for the allegedly missing boxes. Suddath’s customer care team diligently worked with Mr. [redacted] to process and resolve his claim. Consistent with the desired outcome that he identified in the Complaint, Suddath issued a check to Mr. [redacted] in the amount of $1,350.00 to fully and finally settle his claim. Having reached an agreement with Mr. [redacted] regarding the resolution of his claim, Suddath now considers this matter closed. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department. Very truly yours, Suddath Legal Department [email protected]
To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc. (“Suddath”) in response to the Revdex.com complaint [redacted]. Suddath provided moving services for [redacted], a member of the United States Armed Forces. Mr. [redacted] is looking for Suddath to contact him regarding his dissatisfaction with the move. Suddath contacted Mr. [redacted] on August 10, 2016 and left him a voice message. Suddath hopes this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath, please let me know. Very truly yours, [redacted] Legal Administrative Assistant [redacted]
December 21, 2017 Re: [redacted]
[redacted] To Whom it May Concern: This response is tendered on behalf of Suddath Van Lines, Inc....
(“Suddath”) in response to the Revdex.com complaint [redacted]. Mr. [redacted]’s complaint details a delay claim with regard to receiving delivery of his household goods. Suddath’s Manager of Quality Assurance has been in communication with Mr. [redacted] on both December 18 and December 19, and is working diligently with Mr. [redacted] to bring this delay claim to a conclusion. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department. Very truly yours, Suddath Legal Department [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:This claim is still not resolved as we are awaiting repairs so Suddath can reimburse for the labor costs (it's going to take awhile to order all the parts and get that process started). Terrence and Lacey have done a great job communicating with me and keeping me informed. I have recieved reimbursement for everything I have paid out of pocket so far and the repair shop also recieved a check so they can begin to order the parts.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: This response was no different than their previous response. The inconvenience of them putting me out of business for a month is worth a lot more than $91.00/night + $47/day food. It is not ok for a company to not deliver on the service promised, put someone out of business because of it and claim no responsibility for it. They didn't even apologize. The fact that the letter came from the legal team says a lot about the company and how they do not care about their customers.
Regards,
[redacted]
October 2, 2017 Re: [redacted]
[redacted] To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc., its affiliates, and subsidiaries (collectively,...
“Suddath”) in response to the Complaint. Suddath provided moving services for [redacted] in connection with his relocation from Missouri to Alaska. Mr. [redacted] alleges that Suddath damaged his motorcycle during the course of the relocation to Alaska. Mr. [redacted] filed a claim with Suddath looking to receive compensation for motorcycle repairs and towing fees. Suddath’s cus[redacted]er care team is working with Mr. [redacted] to process and resolve his claim. To that end, Suddath will be paying for repairs to the motorcycle (including parts and labor). Suddath will also be reimbursing Mr. [redacted] for various towing expenses. Suddath will continue collaborating and coordinating with Mr. [redacted] to bring his claim to resolution. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department. Very truly yours, Suddath Legal Department [redacted]
To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc., and its affiliates and subsidiaries, including Suddath Relocation Systems of Jacksonville, Inc. (collectively, “Suddath”) in response to Revdex.com Complaint [redacted] (the “Complaint”). ...
In the Complaint, Ms. [redacted] alleges that the U.S. Army engaged Suddath to provide transportation, storage, and/or related services in connection with the relocation of Ms. [redacted]’s family. Ms. [redacted] asserts that her family’s household goods were to be transported and delivered to her at destination no later than June 21, 2017. As her family’s household goods have not yet arrived at destination, Ms. [redacted] requests that her family’s household goods be delivered as soon as possible. Due to increased volume demands presented by the relocation industry’s peak season and capacity limitations resulting from an industry-wide shortage of available, qualified drivers, and despite Suddath’s best efforts, Suddath was unable to coordinate transportation and delivery of Ms. [redacted]’s household goods prior to June 21, 2017. However, Ms. [redacted]’s shipment is now underway to its final destination, with delivery targeted for July 12, 2017 or July 13, 2017. Suddath’s customer service representatives have been in contact with Ms. [redacted] throughout this process and are continuing to communicate and coordinate with her regarding the status of her shipment. Further, Suddath’s customer service team has presented Ms. [redacted] with the information necessary to pursue an inconvenience claim, if she wishes to do so. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department. Very truly yours, Suddath Legal Department [redacted]
Re: [redacted] Revdex.com Complaint: [redacted] To Whom It May Concern, This response is tendered on behalf of [redacted] Household Shipping, Inc. d/b/a Suddath International (“Suddath”) in...
response to the Revdex.com complaint [redacted]. Suddath shipped a container from Jacksonville, FL to Honolulu, HI for [redacted]. Ms. [redacted] is looking to receive compensation for her damaged items. Although it was offered to her, Ms. [redacted] did not purchase insurance through Suddath. Suddath emailed Ms. [redacted] on August 14, 2015, advising her of the total cost of her shipment and the type of insurance policy she could purchase if she wanted coverage for her goods. Ms. [redacted] left the high value inventory form blank and did not request additional insurance for her goods. Accordingly, the released value defaulted to $0.60 per pound for her goods. As stated on the Bill of Lading in Section 16.3, “Carrier shall be discharged of all liability unless suit is brought against the Carrier within one year from the date of delivery or the date on which the goods should have been delivered.” As also stated in Section 16.2, “if notice in writing is not given to Carrier within 3 days after the day when the goods were delivered to Merchant by Carrier”, the goods will be considered in good order and condition. Ms. [redacted] failed to submit a claim within the specified time frame. Suddath hopes this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath, please let me know. Very truly yours, [redacted]
To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc. (“Suddath”) in response to the Revdex.com complaint 11560688. [redacted] was looking to receive a delivery date prior to July 26, 2016. Ms. [redacted]’s shipment of household goods delivered on July 21, 2016. Therefore, Suddath considers this complaint closed. Suddath hopes this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath, please let me know. Very truly yours, [redacted]
[redacted]
[redacted]
To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc. (“Suddath”) in response to the Revdex.com complaint 11560688. [redacted] is looking to receive a delivery date prior to July 26, 2016. Ms. [redacted]’s shipment arrived on July 6,...
2016, prior to the required delivery date of July 13, 2016. Ms. [redacted] wanted her shipment delivered on July 11, 2016, however, due to peak season capacity, the first available date to deliver was July 26, 2016. Suddath’s customer service worked with the delivery agent and was able to secure a delivery date of July 21, 2016. Suddath hopes this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath, please let me know. Very truly yours, [redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business resolved the matter after I filed the complaint.
Regards,
[redacted]
To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc. (“Suddath”) in response to the Revdex.com complaint [redacted]. Suddath provided moving services for [redacted], a member of the United States Armed Forces. Mr. [redacted] is...
looking for Suddath to contact him regarding his dissatisfaction with the move. A Suddath representative will be contacting Mr. [redacted] regarding his move. Suddath hopes this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath, please let me know. Very truly yours, [redacted] Legal Administrative Assistant [redacted]