J C Auto Electric

I dropped my vehicle off to have some repairs done. When I picked it up, the repairs had not been completed, and the mechanic had been joyriding in it
On 10/05/13 I dropped my vehicle off at JC Auto Electric to have some work done on it, as it had not passed emissions. When I picked it up on 10/07/13, the mechanic and owner, [redacted], assured me that it was fixed and he had replaced the catalytic convertor and that it would now pass emissions. I had it retested for emissions the following day and it once again failed, and I had to pay an additional $25 out of pocket for a retest.

At this point I dropped it off with JC Auto Electric on 10/14/13, and [redacted] said that he would stand by his warranty (1 year on parts and labor) and fix it so it would pass emissions. My car stayed at the shop for exactly 1 week. Several times throughout the week I called to see if my car had been worked on, and what the diagnosis was. Whenever I would call [redacted] would give me the runaround, saying that they were busy and that they still had not had the chance to look at it.

Finally on 10/21/13 [redacted] called me and said that my vehicle was done, and that I could pick it up. When I arrived at the shop, I once again asked [redacted] if my vehicle was fixed, and he assured me that it would pass emissions. When I got in my car to leave I immediately noticed a shoebox, an apple core, several gum wrappers, a pair of glasses that weren't mine and some chewed gum stuck to my dash. I found this a little disconcerting, but I was going to leave anyway.

When I started up my car I noticed that my gas tank was on empty and that someone had put (driven) 196 miles on my vehicle. I know this to be true, as I filled up the gas tank and reset the tripometer right before dropping it off at the mechanic. At that point I confronted [redacted] with the evidence that someone had been joyriding in my car and had drained my gas tank. He adamantly denied this, even though my vehicle was in his care, control and custody the whole time. The work that was being done to my car should have involved minimal driving on his part, so 200 miles more on the odometer is egregious!

I then drove home and thoroughly inspected the vehicle inside and out. While doing this I discovered more trash, including empty beer bottles, in the vehicle along with gum imbedded in the carpet and several stains to the carpeting that I could not remove. I contacted the Denver Police Department and filed a police report for unlawful use of a vehicle and theft of gasoline.

On 10/22/13 I once again took off work early and drove to the emissions testing station and paid $25 for a restest. For the third time my vehicle failed the test. This time the vehicle actually failed worse than the previous 2 times I had it tested!

I then drove immediately to JC Auto Electric and showed [redacted] the 3rd failed emissions test, confronted him with the additional evidence that I had of him joyriding in my vehicle, and demanded a refund. [redacted] once again denied joyriding in my car, so I confronted his other mechanic. I got the mechanic to begrudgingly admit that he was the one driving my vehicle around unauthorized. At that point I threatened to call immigration on the second mechanic and he blew up on me, got in my face and then disappeared somewhere.

When I once again demanded a refund from [redacted], he pleaded with me to let him fix it. He said that this time he would defintely fix the problem. I responded by telling him he was crazy if he thought I was going to leave my car there again after it had been driven unlawfully, they had trashed the interior and still had not resolved the problem.

I once again demanded my money back and told [redacted] that I had already filed a police report. At that point he became enraged and told me that I was not going to receive a refund. I then called Denver Police Department to resolve the problem. The responding officer said that he would testify on my behalf when I take [redacted] and JC Auto Electric to civil court.