J C Higgins & Associates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

A tree located in a green belt in an HOA that we manage lost some branches and apparently landed on the homeowner's fence. It is the homeowner's insurance policy which would cover this actThis is a legal thing and we aren't able to override this legalityI know this sounds a bit heartless
but the general rule for trees and limbs falling is if the tree is not diseased and there is no previous knowledge of issues then the owner of the property where the tree or limbs lands is who is responsible as opposed to where it came fromIn an "Act of God" the issue just happens and there is no negligenceIt is the homeowner's insurance policy which would kick in and payThat's just standard procedure in the insurance industryAlonna left a message informing the homeowner of these things but that message hasn't been returnedThe bottom line is: We'd help if we could but we can'tLastly, our fees are very low and we are very good at what we doWe certainly aren't "padding our pockets" and such claims are not only irresponsible but unnecessaryWe aren't the HOA and we can't just do whatever we want as the HOA Board and the state's laws directs us as to our actionsI'm sorry but I can't change that

We care about our HOA communities, their members, what they think about out company, and the job we doTherefore and just like all of our duties, we take complaints very, very seriouslyI spoke with both Lorne M*** and Shannon C*** about this complaint in detailBoth of them have in fact
spoken to her and/or responded to this customer(Actually so many times it is becoming almost harassment and the Board is fully aware of this.) Unfortunately, the complainant doesn't except the reasons or explanations we offer and basically keeps asking the same questions over and over as if this will change the answerShe is a past board member and has issues with not only our company in this instance but the previous management company as wellFurthermore, apparently a big issue is she is having is problems with a builder, who is a family memberEven though we can't help with that specific issue as she needs to contact the city and we don't manage the builder (and we've told her this) she continues to harass my manager about what we consider to be a personal matter with the builderIn any event, please know that we haven't ignored her but also we aren't able to spend time answering the same question over and over as it serves no useful purposeWe are a very professional company with over years of experience successfully managing hundreds of associations and ignoring past board members - or any community members for that matter - with valid questions and concerns isn't how a company gets to where we are as leaders in this industryWe got here by caring about our communities, how they are managed, and by doing a good jobEven so, we are limited in what we are allowed or able to do as managerWe have the rules of the community to follow and we have to abide byWe also have to follow the laws and regulations of the state and federal government, and furthermore, we are guided by the very high ethical standards of our own companyWe are very responsive to communications but when someone doesn't like the answer we don't have much recourse when we are only following their own governing documentsSometimes, the answer is the answer and there are no other optionsAsking over and over won't change thisWe've never dealt with, let alone ignored, any of her family members and we know the community enjoys our management and is pleased with our companyThe Board, as representative of the membership as a whole, is very happy with our company and how we conduct business in the name of their AssociationIf we were being negligent, unprofessional, or ignoring this customer's valid concerns, certainly the Board wouldn't support us as they do in this instance and tell us how good we are doing.This is is the only complaint I've had, whatsoever, concerning this community and avoiding Association members' valid questions wouldn't be either professional or properI wish I could agree with her and just apologize (we own our own messes!) but since it didn't happen as she said, that wouldn't be either ethical or truthfulI wanted to say "Unfortunately" her claims aren't valid but actually, I'm glad they aren't

Complaint: ***I am rejecting this response because: There is no possibility I was sent a letter to the address on this complaint on August because I was not living here at that timeI was living in my old apartment until the 31stThey would not have had this address until this complaint was made therefore that is a blatant lieI should not have to drive minutes out of my way because they have simply refused to mail me a letterThis is absolutely ridiculous.Sincerely,*** ***

The prospective tenant was send a denial letter on August 19th, to the very same address she put on this complaintDue to screening rules I am not allowed to attach the letter however, Ms*** is free to stop by our office at *** *** *** *** Puyallup, WA to get a copyI will
have it waiting with the receptionist

This is the worst property management company I have ever dealt with! They lie to you, are rude and disrespectful, and just don't care. Communication with customers, and internally, is terrible. They do not care about your situation, the timing of your move, or care for you in general. And why should they? The real estate market here is so over saturated with renters, so they'll find someone after you and dupe them as well. With the strong military presence in the area, you'd think they'd have their stuff together because the military doesn't have time to mess around. Not so, and shame on you jc turd & associates for disrespecting military members and everyone else in this way. I'm going to investigate whether they are on the listing of banned businesses for the military. If not, I will lobby for it. It boggles my mind that a company like this has an a+ rating from bbb. It really seems suspect and makes me questions the validity of the bbb. Especially considering all of the supporting negative reviews of them stating the same things over and over. When I completed an application for a house, we were told 2 days for the process. 2 weeks later and we still don't have an answer. When I talked to the property manager about going to the office, I was lied to and told they were closed for the week. Guess what happened when I went there? Yup, you got it, they were open. I was given nothing but excuses of why it wasn't their fault and we need to be patient. I personally had to do all of the leg work for them and they still couldn't complete the application. 3 days after the app process was supposed to be complete (the same day I visited them) , it finally prompted them to call my boss to confirm my employment. Then, 8 days after the app was supposed to be completed, they finally call my apartment to verify rental history. Really? What a fantastic a+ rating they're earning! So I finally told them to go pound sand. They royally messed up my family's moving plans. Now we cant move for at least 3 months, we now have to get a large storage unit, and are now losing more money due to other financial hardships it has caused. Not to mention, we now have to re-save for rental expenses (rent, deposits, etc.) because that money is now used up to pay for all of these other things. But you know what? ... I'm partially to blame... I should never have listened to the property manager and put all of my eggs into one basket with this turd of a company. If they do this during the app process, can you imagine what they are like when you live there? No thank you! Please do not give them your business, these money grubbers do not deserve your hard earned money!

As a policy, we do not handle the mailboxes, the [redacted] historically has but is apparently they are now trying to place this responsibility on the HOA management companies. I was informed that as a favor to the Board and the Association we were trying to help with the key pick up. The vendor...

who installed the new CBU (cluster box unit) told us that he put the new numbers on the new boxes exactly like they were on the old boxes. However, unbeknownst to our company until homeowners starting calling us, apparently the mail carrier changed the numbers to a different order. We have no idea why this happened or why they didn't notify us of the change. We are doing what we can to rectify this issue, an issue which although not caused by our company is being resolved by our company. I would strongly suggest this homeowner contact the [redacted] of the South Hill [redacted] for more information. We will continue to do our best to help the Association Members through this issue.

Complaint: [redacted] I am rejecting this response because: There is still no clear answers to my previous emails to both Shannon C[redacted] and Lorene M[redacted]. See below a snapshot of emails that either have no resolution and/or no follow-up communication.   July 5, 2017 - Stonebrook Landscaping and Contract/Irrigation July 9, 2017  Stonebrook Sprinklers July 14, 2017 Irrigation - No resolution as of today July 24, 2017 Advised again Stonebrook Property is perceived to be neglected July 26, 2017  Irrigation Requests July 31, 2017  Stonebrook Lawn August 8, 2017  HOA Meeting/Addressing communication avoidance August 13, 2017 Stonebrook Lawn August 16, 2017 Stonebrook Parking September 11, 2017 - Dave's Position (President of Board) & Irrigation October 2, 2017 - Stonebrook Grounds November 8, 2017 - Regarding a Stonebrook Board Update  November 30, 2017 Last Response to my Parking & Light Bulb Question In addition, I have been an owner since inception and I'm adamant about HOA doing their job. As you were previously informed by board member(s) I was a previous board member and I continue to uphold the board to make sure the community is safe, clean, and is a respectable neighborhood. In regards to the builders, it has been reported to the Fife Police Department about the very rude and despicable behavior. According to the Stonebrook CCRs it states no RVs within the community. This was not addressed whether it's a homeowner, builder, etc. In addition, the builders are not my family members. I'm a white Caucasian woman and the builder is an African American decent. That being said, my relentless pursuit to happiness and safety in the Stonebrook neighborhood will not be wavered by any previous or new HOA company. I live in the community and have lived here since 2008. I only ask JC Higgins to treat the Stonebrook neighborhood as if it were their own, as if their children lived here, and/or if this was a place you get up and leave from each and everyday. I simply ask JC Higgins to provide me the services I pay monthly for. I've never been late, and I've never been behind on HOA dues.  No matter how many previous HOA board members felt about me personally has nothing to do with the upkeep of the community, security. and morale of Stonebrook. I do not appreciate what is perceived to be retaliation (or have a bias) from the new HOA (JC Higgins) based on previous HOA members and what has been said or felt about me. (otherwise treating me poorly) There is a reason why [redacted] is no longer the HOA company and has been replaced with JC Higgins. In regards to the HOA Board, who is on the board? I've asked this question on numerous occasions and Dave who was President has sold his unit and appears to no longer be active in the community. There is no secretary. To anyone's knowledge there is only Mr. W[redacted] on the board. Why is this not being addressed or communicated to Stonebrook?  I've left voicemails for both Shannon and Lorne and even offered to make an appointment with the team to resolve community concerns. I even followed up and requested if they couldn't assist please direct me to someone who can. No response. Silence. Avoidance. Overall, the Board of Directors/HOA is responsible for managing all matters concerning the homeowners peaceful enjoyment of their homes and the common areas of the residential community.  Lastly, perception is reality and JC Higgins appears to be acting arbitrarily against me and preventing me from exercising my rights as a homeowner. There has been a solid trend of discriminating against me.    Side Note:  I also came across some of these JC Higgins review. https://reviews.birdeye.com/[redacted] Best, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  
Again,
if there was due diligence JC Higgins would clearly know my term on the board
was up. And you’re absolutely right my first time on the board was not a pleasant
experience. We can both agree you have not received correct information therefore
is assumptions. My questions have not been clearly answered and that is okay. Furthermore,
it’s clear there is bias and that is not okay. The irrigation has been an
ongoing issue and clearly you’ve been receiving communications from previous homeowners and previous HOA. You’ve
been privy to the irrigation system not working. I’ve attended HOA meetings with
[redacted] not with JC Higgins after several attempts to find out when the
next meeting was scheduled. The boards perception of voicing a complaint was
clearly wrong. I also have witnesses who clearly state this is incorrect
information. Voicing a complaint and being unruly are two very different items.
Being attacked and saying I was unruly is unacceptable and discrimination. You
state you’re the owner of JC Higgins but you have no idea if your company uses
coupon books. Prior to the meeting there was absolutely no discussion around the
budget If you recall, another homeowner brought forward the increase in monthly
dues and asked why this was not communicated. There was no opportunity for
homeowners to ratify. I also agreed and said yes there was no communication and
there was no advanced notice, no communication about the budget being ratified.
There was no communication about voting new members and I sent several emails
to Shannon regarding this. Those members who were appointed were men only and also
admitted this in the meeting. I’m sure you can understand why I would be frightened
of you. You’ve made several accusations against me, and you’ve even stated
below you’ve never met me but you’ve made some pretty strong accusations toward
me when in reality I’m just trying to create a safe and clean environment. JC
Higgins is not upholding to the HOA standards and as the VP I’m wondering how
many times you’ve been out to the community or perhaps your team. I don’t know
about you but I have photos of the neglect of this property. I never said JC
Higgins reports to me but as a homeowner I have the right to communicate and bring
forward to the board which is their responsibility to enforce the rules
governing the ownership and management of the residential community. At this point it’s important to know I intend
to advance my position and will take the appropriate steps. Have a great week!
Sincerely,
[redacted]

I agree that this is going in circles. All of the complainants questions have been addressed. She went to the annual meeting and they went over these AGAIN at that time. Even so, in the spirit of cooperation I’ve attached loads of emails between her and Shannon addressing that list dating back to when we were hired in July. We didn’t ignore her as this clearly proves. I was told the complainant was removed from being in charge of towing as she was attempting to tow a POD full of someone’s personal belongings. It’s a bit different than towing a vehicle. She even tried to contact the homeowner via phone before the tow. I saw the emails. Using technicalities to argue with me (vehicle/POD difference) is not helping. I was just trying to show we inherited some animosity towards the old Board/management company. In one of the attached emails the complainant actually admits her time on the board “wasn’t a pleasant first time experience.” Now she admits leaving the Board was mutual. The fact remains she had to leave the Board for good reason from what I’ve been told and all I know about the Board’s past is what we are told. There is animosity. We were hired in July and the irrigation wasn’t even on and the landscaper was not doing their job. We turned the water on and changed landscapers. But she knew that as she went to the recent annual meeting where all of this was discussed. Yet this question is still asked and still on the list. Moreover, Shannon sent her a copy of the CC&R's of the community out of kindness. From now on if the complainant needs documents she can, like all members, make a scheduled appointment during normal business hours to view them at our office for a reasonable amount of time. She can make copies at a per page cost, like all other members. We will not be emailing them any more to her specially - that's not standard procedure and she needs to be treated as every other member and not in a certain special way.  What the complainant has is documentation showing she repeatedly asked the same questions over and over, rather than proof of no answers. She did it yet again in this latest list of “unanswered questions.” They’ve been addressed via email and at the recent annual meeting. Again, I’ve attached plenty of actual supporting evidence which speaks to this fact. I’ve NEVER attended ANY Stonebrook at Fife meetings. Ever. So I don’t know what all of that nonsense about me discriminating was. I was told by numerous folks whom attended the meeting that the complainant certainly was cussing and unruly. Even her friend with her tried to calm her down. That’s just a fact. So that claim is very wrong. As is usual in the industry, the budget was mailed out to every member in accordance with the governing documents. Since it was not rejected it was ratified. This was clearly stated at the bottom of the budget. Apparently complainant didn’t read it? She is the only member complaining about this to us. I don’t know if the community uses coupon books. Complainant needs to contact Shannon about that. The new Board members were appointed by the Board. No vote, permission, or even discussion from the complainant or members was necessary. This is standard procedure and is in accordance with the governing documents and laws of the state. It’s a common practice that is used often when needed. Voting for new Board members happens only at the Annual Meeting - otherwise they are appointed. An all men Board?! Really? We think a volunteer is a volunteer; a rare and valuable commodity, no matter the gender or sexual orientation. We, as a management company, don’t see the world or its people in such a fashion. We just see people volunteering their valuable time to help their community. The upset over an all men board sounds, well, sexist and we won't go there. It is against the Revdex.com’s policy to print people’s full legal names for obvious reasons. She can go on our website to find out my name. I'm the VP. The odd claim of being frightened of me is downright weird. I’ve never personally spoken to her nor have I ever met her. I've only communicated with her via this complaint and this forum. I’ve never given her any reason to be afraid nor have I been in any way threatening. How downright strange. In reality, Shannon said that at the annual meeting she started at her like she hated Shannon, which made her very uneasy. Therefore, I now retract my gracious offer to meet with the complainant personally. I will not allow her to intimidate my hard working employee nor do I want to continue to waste my own valuable time bantering with her nor will I allow my company to be painted with the brush that the last management company was painted with. We aren't them and this is not acceptable! We’ve done a great job and we don’t deserve either this complaint or how she is treating my company and employee.  The complainant needs to be very careful with libeling my company with her disgusting and baseless claims of discrimination. We are proud of the diversity here at my company and how we treat all people with the respect they deserve.  We don’t report to the complainant, nor can we legally.  We are legally responsible to the Board who directs us and who really appreciates the job we are doing. Even so, I’ve spent a lot of my time trying to come up with a solution but the complainant seems to insist on this repeated banter leading nowhere. Asking again and again doesn't change the answer.We've attended to the complainant's many concerns as they've come up regularly. They've been addressed via email and at the meeting. At this point there isn't much more I can do to appease or satisfy this member of the community we manage. We'll continue to act at the direction of the Board and to manage to the best of our abilities.

Charging excessive fees without notice. I received a bill for 1500.00 without any notice even though they had my home address.