J C Rego Refrigeration

This place is a joke they literally ripped my 90 year old grandma off and she is still T home with no heat he only cares about money but won't do the job correctly ppl beware this guy is a ruthless scam artist he should not even be in business

The homeowner’s wife called on 9/3/at 7:51amThe complaint was the air conditioning unit had stopped workingWe gave them same day serviceThe wife was the only one home when our technician went out to their houseShe was in a hurry to get the technician finished and out of the houseThe technician replaced a run capacitor and added a hard start kit to the compressor because the compressor was weak and having trouble startingThe hard start kit and the run capacitor saved the weak compressor temporarily and the air conditioning was workingThe wife would not allow the technician to clean the condenser coil or stay and do any more testing or checkingHe wrote up the bill, collected payment by check and leftThe unit was working when he left The wife called back the next day and said there was still a little problem with the unit and that it was not working properlyThe same technician went back out at 3:15pm on 9/4/and diagnosed the compressor was grounded and in need of replacementHe gave the husband a verbal estimate for a whole new condensing unit with a five year warranty, which he recommended over just replacing the compressorThe homeowner seemed very upsetWe did not charge them for the hour and fifteen minutes the technician was there on 9/4/and we did not use any parts that dayThe technician when to his van as they usually do, and wrote the no charge invoice with the estimate written on itWhen he went back to the house to try and give the no charge invoice and the written estimate to him, he had locked the door and would not answer it The husband called the office on 9/4/at 4:41pmHe told our owner’s assistant that one of our technicians came to his house yesterday and repaired his air conditioning, it was working fine, then it shut off inside and the outside unit was still running, and that he was given an estimate of $3,for a new unitHe also told her that he felt it was the technician’s negligence that caused the second service call and that he was madShe offered him the owner’s direct cell phone number The homeowner then called the owner of our companyThe homeowner was extremely agitated, yelling at our owner and not really listening to any explanation or information our owner was trying to give himHe threatened to stop payment on the check for the first day’s work, which he did He also threatened the lives of our owner and the technician! Our owner reported this threat to the Tracy Police Dept that same dayThere is a police report of the threats on file at Tracy Police Dept We received the notice of stop payment from our bank on 9/17/on the check for the repairs made on the first day, 9/3/for the check amount, which was $ Our technician was not responsible for the compressor groundingThis compressor was very weak, would not start on it’s own and was already having major problemsPutting the run capacitor and hard start kit on is a temporary fix when working with an already weak compressorThere is no guarantee and no way of knowing how long the compressor will last when performing this type of repairIt’s a temporary fixThis problem was not created by anything the technician did on the first visit, it was caused by the compressor being very weakTherefore, I do not believe there is anything we need to offer monetarily to this homeownerWe will however be pursuing collection of the amount owed us for the stop-payment check and fees for that check of $

The homeowner’s wife called on 9/3/14 at 7:51am. The
complaint was the air conditioning unit had stopped working. We gave them same
day service. The wife was the only one home when our technician went out to
their house. She was in a hurry to get the technician finished and out of...

the
house. The technician replaced a run capacitor and added a hard start kit to
the compressor because the compressor was weak and having trouble starting. The
hard start kit and the run capacitor saved the weak compressor temporarily and
the air conditioning was working. The wife would not allow the technician to
clean the condenser coil or stay and do any more testing or checking. He wrote
up the bill, collected payment by check and left. The unit was working when he
left.
The wife called back the next day and said there was still a
little problem with the unit and that it was not working properly. The same
technician went back out at 3:15pm on 9/4/14 and diagnosed the compressor was grounded
and in need of replacement. He gave the husband a verbal estimate for a whole
new condensing unit with a five year warranty, which he recommended over just
replacing the compressor. The homeowner seemed very upset. We did not charge
them for the hour and fifteen minutes the technician was there on 9/4/14 and we
did not use any parts that day. The technician when to his van as they usually
do, and wrote the no charge invoice with the estimate written on it. When he
went back to the house to try and give the no charge invoice and the written
estimate to him, he had locked the door and would not answer it.
The husband called the office on 9/4/14 at 4:41pm. He told
our owner’s assistant that one of our technicians came to his house yesterday
and repaired his air conditioning, it was working fine, then it shut off inside
and the outside unit was still running, and that he was given an estimate of
$3,500.00 for a new unit. He also told her that he felt it was the technician’s
negligence that caused the second service call and that he was mad. She offered
him the owner’s direct cell phone number.
The homeowner then called the owner of our company. The
homeowner was extremely agitated, yelling at our owner and not really listening
to any explanation or information our owner was trying to give him. He
threatened to stop payment on the check for the first day’s work, which he did.
He also threatened the lives of our owner and the technician!
Our owner reported this threat to the Tracy Police Dept.
that same day. There is a police report of the threats on file at Tracy Police
Dept.
We received the notice of stop payment from our bank on
9/17/14 on the check for the repairs made on the first day, 9/3/14 for the
check amount, which was $282.66.
Our technician was not responsible for the compressor
grounding. This compressor was very weak, would not start on it’s own and was
already having major problems. Putting the run capacitor and hard start kit on
is a temporary fix when working with an already weak compressor. There is no guarantee
and no way of knowing how long the compressor will last when performing this
type of repair. It’s a temporary fix. This problem was not created by anything
the technician did on the first visit, it was caused by the compressor being
very weak. Therefore, I do not believe there is anything we need to offer
monetarily to this homeowner. We will however be pursuing collection of the
amount owed us for the stop-payment check and fees for that check of $25.00.

Review: I had JCV go eat if air-conditioning come and fix my broken air conditioner they fixed it and it ran all night so and would not shut off I had them come out the next day and the service tech jiggle the wire that he had cut and done the day before but forgot to tighten and it shorted out my air compressor they also put some parts on but I don't know what they were The service tech said it was not his fault that the air-conditioner shorted outDesired Settlement: I don't trust them to work on stuff in my home so I would like the money to replace the part that day ruined

Business

Response:

The homeowner’s wife called on 9/3/14 at 7:51am. The

complaint was the air conditioning unit had stopped working. We gave them same

day service. The wife was the only one home when our technician went out to

their house. She was in a hurry to get the technician finished and out of the

house. The technician replaced a run capacitor and added a hard start kit to

the compressor because the compressor was weak and having trouble starting. The

hard start kit and the run capacitor saved the weak compressor temporarily and

the air conditioning was working. The wife would not allow the technician to

clean the condenser coil or stay and do any more testing or checking. He wrote

up the bill, collected payment by check and left. The unit was working when he

left.

The wife called back the next day and said there was still a

little problem with the unit and that it was not working properly. The same

technician went back out at 3:15pm on 9/4/14 and diagnosed the compressor was grounded

and in need of replacement. He gave the husband a verbal estimate for a whole

new condensing unit with a five year warranty, which he recommended over just

replacing the compressor. The homeowner seemed very upset. We did not charge

them for the hour and fifteen minutes the technician was there on 9/4/14 and we

did not use any parts that day. The technician when to his van as they usually

do, and wrote the no charge invoice with the estimate written on it. When he

went back to the house to try and give the no charge invoice and the written

estimate to him, he had locked the door and would not answer it.

The husband called the office on 9/4/14 at 4:41pm. He told

our owner’s assistant that one of our technicians came to his house yesterday

and repaired his air conditioning, it was working fine, then it shut off inside

and the outside unit was still running, and that he was given an estimate of

$3,500.00 for a new unit. He also told her that he felt it was the technician’s

negligence that caused the second service call and that he was mad. She offered

him the owner’s direct cell phone number.

The homeowner then called the owner of our company. The

homeowner was extremely agitated, yelling at our owner and not really listening

to any explanation or information our owner was trying to give him. He

threatened to stop payment on the check for the first day’s work, which he did.

He also threatened the lives of our owner and the technician!

Our owner reported this threat to the Tracy Police Dept.

that same day. There is a police report of the threats on file at Tracy Police

Dept.

We received the notice of stop payment from our bank on

9/17/14 on the check for the repairs made on the first day, 9/3/14 for the

check amount, which was $282.66.

Our technician was not responsible for the compressor

grounding. This compressor was very weak, would not start on it’s own and was

already having major problems. Putting the run capacitor and hard start kit on

is a temporary fix when working with an already weak compressor. There is no guarantee

and no way of knowing how long the compressor will last when performing this

type of repair. It’s a temporary fix. This problem was not created by anything

the technician did on the first visit, it was caused by the compressor being

very weak. Therefore, I do not believe there is anything we need to offer

monetarily to this homeowner. We will however be pursuing collection of the

amount owed us for the stop-payment check and fees for that check of $25.00.