J. Crew, Inc.

Review: I was looking to order several items from J. Crew's website. They are currently offering a promotion for 20% off if you use a J. Crew credit card or open a credit card. The specific language reads as follows: "Offer valid on purchases made using a J.Crew Credit Card or in conjunction with the opening of a new J.Crew Credit Card in J.Crew stores and at jcrew.com from February 26, 2014, 12:01am ET through March 4, 2014, 11:59pm ET." I submitted a card application online and a message appears saying something along the lines of them needing to verify a few details and I would hear in 7-10 business days. I called J.Crew and they said there wasn't anything they could do - that they understood the language on the website read that if you opened a card you would be eligible for a discount but they weren't able to honor that unless you were paying with their credit card. The 2 women I spoke with were completely unhelpful and did not know any information just that they couldn't offer 20% off, despite what it read online. Although I will use the J. Crew credit card, I would not have opened it at this time were it not for the promotion. I also called the bank that handles the credit cards for J. Crew and they said this happens frequently, so it obviously is not a one time case that there was a delay. I feel as if the information online is come tell incorrect and feel deceived that I would receive a discount if I opened a card like the language online read.Desired Settlement: I would like the policy changed that if there is a delay for whatever reason in approving the card that the discount is still honored, especially if it reads that all that is necessary to receive a discount is open the card. In my case specifically, I would like to receive either a 20% discount or $100 in credit, the amount I expected the discount to be off of my $500 purchase. Thank you.

Business

Response:

We apologize for any frustration Ms. [redacted] has experienced with this. We have reached out to her directly via email with additional details and have offered to honor the 20% discount if she would like to place an order with us.

Ms. [redacted] is, as always, welcome to contact us directly at [redacted] any time with any further questions or for faster resolution to any problems she experiences.

Sincerely,

J.Crew

Customer Advocate

Review: J.Crew has refused to honor their warranty for suits, blouses, skirts and jackets. They warranty their products against defects but J.crew is claiming that the problems with the zippers, shrinking cotton, etc. do not meet their standards for defects. I wonder how they would feel about it if they had to worry that the zippers would fall down on them when they were wearing a $500 suit. Product_Or_Service: Clothing Order_Number: proof of purchase waDesired Settlement: DesiredSettlementID: Refund I want either a refund or a merchandise credit for the $5000 worth of J.Crew items that I sent back to them.

Business

Response:

Please accept this letter in response to Revdex.com complaint #[redacted], submitted by [redacted] on 7/18/13. In March, 2013, Ms. [redacted] sent 21 pieces of J.Crew merchandise to our Returns Facility for a refund. We have been in contact with Ms. [redacted] on several occasions to explain that her return could not be accepted in accordance with our return policy. We asked for her physical address so we could ship the items back to her and ensure she receives them. Thus far she has not provided the address. Further, the receipts attached to this complaint do not reflect any of the items she returned. A list of the items from the attached receipts is below, some of which were previously returned. . Order [redacted], placed 5/11/12 - Item 28233, Schoolboy blazer in Navy, size 6 o Returned 2/13/13- Item 72454, Petite director dress in pinstripe Super 120s, Charcoal, size P4- Item 69409, Petite Marielle dress in superfine cotton, Smoky Graphite, size P4- Item 72543, High-waisted pencil skirt in garment-dyed denim, Light Citron, size 25 o Returned 5/22/12 at J.Crew store in Trumbull, CT Retail purchase from 10/20/12- Item 23477, Stripe merino scarf, Dusk White- Item 23364, Stripe merino hat, Dusk White Retail purchase from 9/11/10- Item 98913, Bootcut jean in premium rinse wash, size 25/Short Retail purchase from 7/7/12- Item 34304, Allura shift dress in superfine cotton, Navy, size 6- Item 88495, BAGGU® for J.Crew bag, Neon Pink

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.J.Crew is trying to build a case for not honoring their warranty. I do not want the items returned, I want a refund. I have attached the receipts for the items involved in this dispute. They are: five 120 wool suits (navy, charcoal, black, charcoal pinstripe and blue pinstripe), four stretch perfect dress shirts, two Thomas Mason dress shirts, one hacking jacket, two schoolboy blazers, one tuxedo jacket, two double serge wool skirts, one wool and silk feather skirt, a pair of Harper leather boots and two no. 2 pencil skirts.Regards,[redacted]

Review: I placed my order via the website the evening of the 26th. I was sent a notification of confirmation. There was supposed to be a follow up email with shipping information, two days later nothing was sent. I phoned Madewell, and was given a shipping tracking number and told it would be in system by Monday. Monday throughout the day, there was no valid tracking number. I called UPS, they said that they would have had it within their system when it was picked up or scanned, no such deal. I called Madewell again, and was told well be assured it has been sent, even though that tracking number is supposed to be valid and isnt'. They didn't hesitate to take money from me, but are hesitant to provide any proof that said product was shipped. I do not know what to do to get my money back, and or see if the shoes were indeed shipped.Sincerely,[redacted]Desired Settlement: I would like a refund for my money.

Business

Response:

Please accept this letter in response to your letter to the J. Crew Group, dated 3/3/2014,enclosing the complaint filed by [redacted] with your office. We apologize for any frustration Ms. [redacted] has experienced with receiving a tracking number for her recent order. The order was placed on 2/26/2014, it shipped on 3/1/2014,and it delivered to Ms. [redacted] on 3/5/2014. We have been in touch with Ms. [redacted]directly to resolve and we consider the issue to be resolved. Ms. [redacted] is, as always, welcome to contact us directly at [redacted]any time with any further questions or for faster resolution to any problems she experiences .Sincerely,[redacted]J. Crew / Madewell Customer Advocate

Review: I returned two orders, order numbers #[redacted] and #[redacted]. These items were purchased by my J Crew credit card. They were refunded to a gift card. I called Customer Service and was informed that it could be due to the order being marked "final sale". I told her that I had returned orders before marked as "final sale" and that they had always been refunded to my original method of payment. She then told me that I could only resolve my issue with the Returns Department. When I asked if I could speak to the Returns Department I was told that "no one can get in touch with them" and that they could not help me. I also sent an email. I have been a long standing customer of J Crew and have never received such poor customer service and dead ends. I am asking for your help to have my items refunded to my original method of payment.

Business

Response:

Please accept this letter in response to your letter to J.Crew, dated 10/24/2014, enclosing the complaint filed by [redacted] with your office.

We apologize for any frustration Ms. [redacted] has experienced with receiving a gift card as a refund for her returns. Our records show that the items she purchased were sold as Final Sale, which are not eligible for returns or exchanges. We made an exception for Ms. [redacted] and allowed the return of these Final Sale items, as this is not something we normally do. With that said, we have gone ahead and removed the funds from the gift cards and have issued a refund to her J.Crew credit card. Ms. [redacted] will still receive the gift cards in the mail, but they will have a zero balance when they arrive. The refund should post to Ms. [redacted]’s J.Crew credit card in about 2-3 business days.

Ms. [redacted] is, as always, welcome to contact us directly at [redacted] any time with any further questions or for faster resolution to any problems she experiences.

Sincerely,

J.Crew

Customer Advocate

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

the company only refunded one of my orders when my complaint involved 3 orders.

Regards,

Business

Response:

Please accept this letter in response to the complaint

filed by [redacted].

We apologize for the continued frustration Ms. [redacted]

has experienced. We have gone ahead and

removed the funds from the third gift card and have issued a refund to her

J.Crew credit card. The refund should

post to Ms. [redacted]’s J.Crew credit card in about 2-3 business days and she is

welcome to dispose of the gift card.

As always, Ms. [redacted] is welcome to contact us directly

at [redacted] with anything that we may help her with.

Sincerely,

J.Crew

Customer Advocate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you very much for your help with this matter.

Regards,

Review: My friend used the "[redacted]" locating system in her local store which is in Arizona for me and shipped the item to me (ohio), and the associate in Arizonan store helped her to find the size I wanted in Texas, and she also confirmed that it wouldn't charge any shipping fee from Texas to Ohio. But when I got the item, they charged me $6.95 in shipping and tax in that amount , I called their online customer service they said they always charge shipping fee, which is nonsense. I've been a loyal customer of Madewell for over 2 years, and also done locating for so many times, their is no shipping fee in any of my experience. Even though they are charging shipping fee by now, the amount shouldn't be right, their online website listed different shipping fee in different ways, which is clearly indicates that the economy shipping is $3.95, the standard shipping is $5.00, but the shipping method on my receipt is"ground shipping", which is so confusing I don't know which shipping method they used on my transaction, but the only thing for sure is the amount is not matching their policy. and their customer service didn't give me a good explanation. So disappointed.Desired Settlement: I need a the shipping fee refund with the tax, which is $6.95*1.0675 = $7.42

Business

Response:

Please accept this letter in response to your letter to J.Crew, dated 1/21/2014, enclosing

the complaint filed by [redacted] with your office.

We apologize for any frustration Ms. [redacted] has experienced with being charged for

shipping and related tax on her recent purchase. Our records show that she has been

issued the refund she requested on 1/29.

Ms. [redacted] is, as always, welcome to contact us directly at [redacted] any time with

any further questions or for faster resolution to any problems she experiences

Sincerely,

J.Crew

Customer Advocate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: ORDER NUMBER: [redacted]

12/17/2014 12:48:39

In 12/17/2014 12:57 continuous hair 10 e-mail request to cancel the order, The first day I haven't received reply information.Second days I have continuously sent 10 emails trying to get in touch didn't reply my message and request, I am still waiting for contact me

I request to cancel the order for two consecutive days?he didn't reply my message and request, I am still waiting for contact me?I first encountered this situation,The terrible Unfortunately this is a mistake in work I found it shipped

I should declare that I'm an abroad customer. asked for the forwarding company to return the items

Unfortunately there is no such services, the ForwardingCompany services provided only for shipping and receiving the goods, I tried but without success.Their response was due to the goods at present too many do not provide this service?

I should declare that I'm an abroad customer

I have to say because mistake to bring me a lot of trouble. Please let me know solution how to solve the problem asap. I hope to get a reasonable explanation and compensate my loss! As I said, I'm an abroad customer, if I return the goods to the United States by mail, I will pay at least $50!

Why not cancel the order

Why not reply information

Why not admit mistakes

Why pass the buck

Why do this to me

Why is there no credibility

Why so treat consumers to error imposed on consumers.Desired Settlement: MERCHANDISE TOTAL $59.00

GIFT OPTIONS $0.00

SUBTOTAL $59.00

SHIPPING OFFER ($5.00)

SHIPPING & HANDLING $5.00

TAX $0.00

TOTAL $59.00

Please refund

Refund to my Credit Card

Business

Response:

We apologize

for any frustration here – we’ve replied to all of the customer’s emails, but they

don’t seem to be receiving our responses for some reason (we recommend checking

spam folders and email security settings – make sure [redacted] is on your safe

senders list). Unfortunately, by the

time we were contacted, it was too late to cancel the order as requested since

it had already been processed for shipment.

We suggest returning the items for a refund. As this was not caused by any sort of error

on J.Crew’s part, we’re sorry to say we’re unable to offer any sort of

additional compensation in this case.

[redacted] is welcome to contact us directly via email or phone if we can help with

anything else.

Best,

J.CREW [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

ORDER NUMBER: [redacted]I request to cancel the order for two consecutive days. Business didn't reply my message and request, I am still waiting for business to contact me. In two days I sent 20 mail request to cancel the order, two days 20 e-mails Business did not see it?I have to say business did not reply to my email.If business reply to my e-mail, won't appear these errors.I spent two days to contact business , he did not reply me. In this two consecutive days, the ORDER are not shipped, business can cancel the order, clearly this is business mistake is not my mistake.I asked for the forwarding company to return the itemsUnfortunately there is no such services, the Forwarding Company services provided only for shipping and receiving the goods, I tried but without success.Their response was due to the goods at present too many do not provide this service?I should declare that I'm an abroad customerI have to say because of business mistake to bring me a lot of trouble. Please let me know solution how to solve the problem asap. I hope to get a reasonable explanation and compensate my loss! As I said, I'm an abroad customer, if I return the goods to the United States by mail, I will pay at least $50!If business can't cancel the order, please give me a refundPlease don't let me pay for business mistakes, it is not fair.Please refund TOTAL $59.00Thanks[redacted]Why not cancel the orderWhy not reply informationWhy not admit mistakesWhy pass the buckWhy do this to meWhy is there no credibilityIf the shipment, is business fault, I spent two days in mail request to cancel the order, in this two days order is not shipped can cancel the order This is not my fault

Review: This is the worst customer service I've ever dealt with, I tried to return my sweaters to the warranty department because they weren't holding up through the instruction care... I tried to send them in twice they were returned each time... They threatened me and said and I quote "if you send your sweaters in one more time we will burn them"Desired Settlement: I would like my defective sweaters to be replaced and an apology from customer service. I would also like the merchandise they kept returned because they kept some of my sweaters...

Business

Response:

Re: Case # [redacted]

Please

accept this letter in response to your letter to J.Crew, dated 12/09/15,

enclosing the complaint filed by [redacted] with your office.

We have contacted Ms. [redacted] directly in an attempt to resolve. We invite

Ms. [redacted] to contact us at [redacted]

if she has any additional concerns so that we may investigate further.Sincerely,[redacted]

J.Crew

Customer

Advocate

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When will the items be sent back to me that have not been returned already?

Regards,

Business

Response:

Re: Case # [redacted]

Please

accept this letter in response to your letter to J.Crew, dated 1/11/16,

enclosing the complaint filed by [redacted] with your office.

We

apologize for the continued frustration Ms. [redacted] has experienced with her

recent return to J.Crew. We received 7 sweaters in un-returnable

condition – the sweaters had been previously washed, worn, and were sent

without proof of purchase. Six of the sweaters were sent back to Ms. [redacted]

via [redacted]. The 7th was mistakenly kept as it appeared a credit had

previously been issued. We recognized our mistake and have since issued a

merchandise credit for the 7th sweater.

We invite

Ms. [redacted] to contact us directly at [redacted]

if she has any additional concerns.

Sincerely,

J.Crew

Customer

Advocate

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is still unresolved as they have my coat and three other items. They were sent in for warranty issues and she knows that.

Business

Response:

Re: Case # [redacted]

Please

accept this letter in response to your letter to J.Crew, dated 1/15/16,

enclosing the complaint filed by [redacted] with your office.

Ms.

[redacted] previously filed several claims with her bank denying charges for purchases

she had made, creating a debt with our company. The parka purchased on 11.2.14

was reported as defective by Ms. [redacted] and that return was processed before

the item was received. Because of the previous bank disputes, Ms. [redacted]’s

return was credited toward her debt and not her credit card. When the parka was

received, the item was returned to stock as no additional funds were owed to

Ms. [redacted].

In

reference to the other 3 items, this is the first time merchandise other than

the 7 sweaters and the parka have been mentioned – we’re happy to look into

further if Ms. [redacted] contacts us directly at [redacted]

Sincerely,

J.Crew

Customer

Advocate

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I never received anything to my debit card from the chateau parka, it ends in [redacted]. I am also not in debt with them as that has been paid off with the debit card ending in [redacted]. The shirts they have are,A t shirt with a dog A burnt orange turtle neck A chateau parka I received a red v neck sweater back with a tear in it that was never there as these sweaters are worn once a week if that...

Business

Response:

Re: Case # [redacted]

Please

accept this letter in response to your letter to J.Crew, dated 2/2/16,

enclosing the complaint filed by [redacted] with your office.

Ms.

[redacted]’s credit for the Hugo Guinness™ T-shirt and the turtleneck were

applied toward her previous debt, which has since been cleared. Our records

indicate that Ms. [redacted] purchased and returned the Chateau Parka on 3

occasions – the first was refunded to the [redacted] card she used on her

original purchase, while the second and third were credited to gift cards.

In

reference to the red sweater, Ms. [redacted] returned item B0566 in August, but

the sweater was returned to her as it did not meet our return guidelines. She

returned the sweater again in November, and the piece was once again shipped

back to her.

Ms.

[redacted] is welcome to contact us directly at [redacted] for additional assistance.

Sincerely,

J.Crew

Customer

Advocate

Review: In April I contacted [redacted] at the "Customer Advocacy" department at J. Crew to complain about the inferior quality of a garment that was marketed and priced as a "quality" and high end product. She gave me her email address and told me that she was sending me a free shipping label to send the product back to their offices in [redacted] so that they could assess the damage and decide whether or not it was a "quality issue". No such email came and so to get them the product I called the store located in T[redacted] and asked for a shipping label.

May 15th 2015 at 11:45 am: I then packaged the two J. Crew suit jackets (approximately a $350 value each) and took them to the store to be shipped back. [redacted] the manager at the store printed out the shipping label and email and after I took pictures to document the drop off and the boxes contents he supposedly shipped the box out.

May 22nd 2015 at 5:54 pm- I had not heard from anyone so I gave the store a call. this phone call would last a total of 01:03:20 in which [redacted] and I discussed the fact that he was in fact the person who helped me. Had acknowledged the fact that the Tracking number stated that the package had not been picked up let alone delivered. He then checked the store for the package and found the package was not there and recalled actually sending the package out. The package is now LOST. The outcome that I agreed to and that I believed was reasonable was as follows: I would be able to come to the store and chose two suit jackets to replace the lost personal items that were lost WHILE IN THEIR POSSESSION.

May 27th 2015 aprox. 1:11 pm: I went to the store to be reimbursed for my suits. The manager on duty that day says that I will have to wait for [redacted] and come back tomorrow. I assured him that I wanted no part of wasting further time and that because of the nature of what was happening I demanded that I have the issue resolved that day. The stores general manager refused to come out of his office to be bothered with me and the terms were then changed that I would receive the sale price of one of the suits being sent out ($75 instead of $350) and then gave me one suit jacket and told me I had to come back the next day. (NOTE: The suit Jacket given to me not only looks as though their has been heat directly applied or an immense amount of pressure. THE SUIT WAS RUINED BRAND NEW. THIS IS THE "QUALITY" they are so quick to boast about. When I tried to return the suit I was met with skepticism and refusal. The suit still hangs in my closet.)

May 27, 2015 3:13pm: I call [redacted] at the Customer "Advocacy" department at J. Crews HQ. Not knowing she was the person I spoke to in April. ( I wouldn't learn this until later when she tries to use it as some sort of leverage to placate blame onto me). I explain the issue to her and she assures me I will receive a phone call that day from regional. I RECEIVED NO SUCH CALL. I continue to call numerous times until 6:46pm that evening I finally leave a voicemail stating my disappointment and asking her to call me as soon as possible.

May 28th, 2015 8a: I decided to give it 30 more minutes and I ended up having to call [redacted] at 8:30am and asking her what was going on. She proceeded to say that she had I was the same person that she had spoken to in April and that she had never received an email from me and that it somehow was my fault that all this was happening because I did not have my receipt for items bought many months prior to April. ( I dont hoard paper ). I then continued to ask that her team give me a time line and keep me in the loop and to inform me of when they would be calling me. A request she was not willing to satisfy. My colleague then took the phone call over under my direction (as I thought maybe I was not making sense in my stress and emotion) [redacted] then told my colleague that she would only speak to me ([redacted]). We then hear clicks and [redacted] is asking if [redacted] is still on the line. A supervisor then gets on the phone and states that the conversation is no longer productive and that they will now be disconnecting the call assuring me that their attorney will be handling the problem from henceforth. This was the last I spoke to them.Desired Settlement: The desired outcome would be that J. Crew begin to act professional and realize that after following their directions they lost my product. I need the items of mine, that were lostby J. CREW be reimbursed.

Business

Response:

The store team has been in touch with Mr. [redacted] directly. Please close this issue out - no additional follow-up is needed.

Thank you!

Best,

Review: For an online order [redacted] from jcrew.com, I received a package with one pair of sneakers missing. There should be 4 pairs of sneakers, however there were only 3 pairs of sneakers in the package. I contacted with Jcrew customer services and asked them if they were be able to send me a replacement or refund to me. They denied these and at the same call they told me that If later I placed order by myself and there was something wrong, jcrew wouldn't take the responsibility. Then I dispute the charge of the missing pair of sneakers which is $47.8. After that, I didn't place any order until yesterday.

Yesterday I found that I was blocked online purchasing from JCREW.com. I tried all me credit cards, [redacted] and debit cards, however, none of them worked. I tried to figure out what happened then I got the answer from Jcrew customer service that unless I cancel the dispute of the charge from my credit card, Jcrew won't remove the block.Desired Settlement: I hope the blocking of online purchasing was removed for me. I have the right to not pay anything that I didn't receive. The excuse that they won't take responsibility if something wrong for the order placed by myself is not reasonable. The missing pair of sneakers was purchased and the order was delivered couple of days before they told me that I need to place order through them. In another word, even I take their excuse, the order happened before they gave me that unreasonable advice. It's not correct. JCREW.COM need to take the responsibility especially for this order.

Business

Response:

Re: Case # [redacted]

Please

accept this letter in response to your letter to J.Crew, dated 2/1/16,

enclosing the complaint filed by [redacted] with your office.

We have attempted to contact Ms. ** to resolve this issue, but have been unable to reach her. Ms. ** is welcome to contact us directly at [redacted] for additional assistance.

Sincerely,

J.Crew

Customer

Advocate

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I contacted with them at the email and also the phone number they provided to me and they still said that they won't remove the block of the online purchasing unless I cancel the dispute of the charge. I hope they can remove the block of purchasing for me as soon as possible. If they couldn't reach me through phone, email will works. Some times, I was not able to answer the phone.

Regards,

Review: I went to the store on 12/10/2015 and purchased one shirt and one sweater. I swiped the card, the cashier named [redacted] or [redacted] said it did not take and he asked me two swipe a second time. The register appeared to be freezing. He then asked me to swipe a third time on a different register. I ended up getting THREE charges on my card for one transaction. The charges, all three are for the same amount, date, time, and so on. The cashier called store support and they reviewed it together and they assured me I would not be charged but only one time!Desired Settlement: Jcrew needs to credit my [redacted] for $224.62. If JCrew feels that I was charged one time only then JCrew needs to call Merchant Support of [redacted] and resolve this situation as I have written proof that I was charged three times. In addition to this I disputed the dupe charge with [redacted] and JCrew had to audacity to say the charges were valid in their reply to [redacted].

Business

Response:

Please accept

this letter in response to your letter to J.Crew, dated 1/15/2016, enclosing

the complaint filed by [redacted] with your office.

We apologize

for any frustration Mr. [redacted] has experienced with being overcharged for his

recent retail purchase. We’ve been in contact and he has been issued the refund

he requested on 12/18.

Mr. [redacted] is,

as always, welcome to contact us directly at [redacted] any time with any

further questions or for faster resolution to any problems he experiences.

Sincerely,

J.Crew

Customer

Advocate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I made an online purchasing for full price item at the price of($298+56.25%tax=)$316.63 and want to have the price adjustment on this order in five days of the purchase because the item is on sale at the price of $ 149.99 and had additional 40% off on sale items and also the store honors education discount 15% off on top of the 40% off in store. So the final price of the item in store is ($149.99*0.6*0.85+9.25%tax= )$83.58. The Jcrew policy is that price adjustment can be done within 7 days of the order is mailed. The store associates refused to do the price adjustment. Then I don't want to keep the full price item and tried to return it. The store associates refused to do the returning for me either.I didn't do anything against the policy. When I bought the item no one told me it was not returnable. It is full price item.I asked them to let me know the reason. They didn't give me any reason about it.One store associate told me I was on a list. I don't know what the list is. However, the exist of the list means Jcrew treat customers differently. The worst thing is the store associate asked the police to force me to leave without giving me any reason why they refused to do the price adjustment or returning. I was being treated terribly by Jcrew and I am thinking to litigate them. Product_Or_Service: Collection Icon trench Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I hope Jcrew treat me as a regular customer instead of having me on a special list.

Business

Response:

Please accept this letter in response to your letter to J.Crew, dated 1011712013, enclosing the complaint filed by [redacted] with your office. We apologize for any frustration Ms. ** has experienced with receiving the price adjustment for the coat. Our records show that she was issued the price adjustment she is requesting the same day that this complaint was submitted.Ms. ** is, as always, welcome to contact us directly at [redacted] any time with any further questions or for faster resolution to any problems she experiences. Sincerely,[redacted]J. Crew Customer Advocate

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The first time I went to the store they didn't do price adjustment for me and they told me I was on a list. The second day, they did wrong price adjustments and they took more than two hours to finish it. The first time, They even called the police to come to force me to leave the store. I couldn't accept either being on a list or being forced by police. The second day, they also threaten me they would call the police again if I didn't leave the store in one hour. However, they took 2 hours to get things done. I provided my information to them, they didn't believe me, they kept checking and checking. I need them to honor the correct price adjustment which should have education discount applied. In addition, I need them have my name removed from the list. I need them to treat me as regular customer . I also need an official apologize from them. Regards,[redacted]

Review: Since May 2014, (or earlier) I have on many ocassions requested that J. Crew stop sending catalogs to me. In my last conversation I explained how painful it was for me to see the catalogs. My husband used them to order gifts for his grand children before he died. Now the catalogs are a constant and unnecessary painful reminder of him. After my last request to J. Crew they started sending another catalog so that I now get 2 of the same thing instead of one. I feel that this is a type of harrassment, or at the very least, unlawful dumping onto my private property. Is there anything you can do to help me out? Thank you for your assistance.Desired Settlement: Immediate halt of catalog deliveries, especially duplications.

Business

Response:

Please

accept this letter in response to your letter to J.Crew, dated 3/19/15,

enclosing the complaint filed by [redacted] with your office.

We

apologize for any frustration Ms. [redacted] has experienced with receiving J.Crew

catalogs despite her attempts to be removed from our mailing list. We are having her name and address removed

from the mailing list. Ms. [redacted] may

still receive the May catalog, as they are printed in advance, but she should

not receive any after that. We invite Ms.

[redacted] to contact us directly at [redacted] if she receives any additional

catalogs so that we may investigate further.

Sincerely,

J.Crew

Customer

Advocate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Last year I purchased a rather expensive coat from J Crew. I love the coat and thought I could get many years of wear out of it. Unfortunately within the first month of wear the large buttons on the front of the coat began popping off. At first I was able to "catch" them or pick them up when they fell off and I would sew them back on. By the end of the winter I had personally sewn every button back on. When they began falling off this winter I went ahead and paid a professional $20 to sew them on. This was only a temporary fix as they soon started falling off again. Unfortunately several buttons came off at times I didn't notice and now I have an expensive j crew coat that has 2 buttons and can't be closed. Customer service told me I can't order new buttons. I would like my coat replaced or my money refunded from my initial purchase. I would be very satisfied with a new coat as I love the coat but just can't wear one I can't close in the winter.Desired Settlement: A replacement of the coat or a refund.

Business

Response:

Re: Case # [redacted]

Please accept this letter in response to your letter to

J.Crew, dated 3/7/15, enclosing the complaint filed by [redacted] with your

office.

We apologize for any frustration Ms. [redacted] has

experienced with the coat she purchased from us. We have been in contact with her directly to

resolve this issue.

Ms. [redacted] is, as always, welcome to contact us directly

at [redacted] any time with any further questions or for faster resolution

to any problems she experiences.

Sincerely,

[redacted]

J.Crew

Customer Advocate

Review: I originally inquired about having a $5.00 shipping charge refunded to my account, which has not yet happened. Additionally, I was supposed to have $46.60 refunded to my account and then charged $46.60 again for a replacement, meaning a net balance of $0 on my credit card. Instead, I was charged $46.60 to my credit card without being refunded $46.60 first. I told J Crew that I did not authorize this charge on my credit card and they still charged my card regardless. I would like my $51.60 returned to me.Desired Settlement: Credit amount to credit card

Business

Response:

We have been in touch with the customer directly.

Best,

Consumer

Response:

:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Issue of unauthorized charge on credit card was disregarded.

Regards,

Business

Response:

We have spoken to [redacted] again to explain our return/exchange policy. The customer returned the merchandise in store and has received a full refund.

Best,