J. D. Byrider - Bridgeview

The Customer’s vehicle was purchased on 11/20/2015.? She did return on 12/29/with a broken wiper transmission.? JD Byrider paid $and The Customer paid $to have this problem fixed.? The Customer’s Vehicle returned on 04/04/because the catalytic converter had been stolen from her vehicle.? The cost for a new Catalytic converter was $141.15.? At the time the work was performed JD Byrider offered a Mechanical loan at 0% APR.? The Customer paid $the day the work was completed and repaid the remaining $over two paymentsThe Customer returned with her vehicle to our service department on 10/10/2016, her complaints were that the engine felt like it jumps when first starting, hearing a humming noise when driving after shifting gears, multiple attempts to start the vehicle, and a humming noise when first starting.? JD Byrider Service Technicians were unable to duplicate the concerns at the time of her visit.? However the service technician noted that the transmission mounts and engine mounts and driver side axle seal needed replacing.? The total cost of this work was $252.17.? The Customer paid $the day the work was completed JD Byrider extended a mechanical loan of $for this work to be completed.? The Customer returned in 11/25/because her vehicle would not start.? The Customer’s vehicle needed a new starter, spark plugs and plug wires, parts and labor for this work was $321.84.? ? This work was covered entirely under The Customer’s warranty, she paid a $deductible.? The Customer’s vehicle returned in 12/23/because her wipers were not working.? The wiper motor trans bolt had come offJD Byrider removed the wiper motor, adjusted the wiper transmission arms, reinstalled the wiper motor and this corrected the issue.? The Customer paid $for this work to be completed.? The Customer’s most recent concern was that her vehicle would not start on the morning of Feb10th.? She had the vehicle towed in and notified me.? As soon as her vehicle showed up at our store I had my Service Manager [redacted] take a look at her vehicle.? The vehicle would not start when it arrived, we pushed it into the service department and while it was being pushed it started.? We kept the vehicle in the service bay and it started multiple times for us on Friday the 10th without issue.? I advised [redacted] and The Customer that I would like to keep the vehicle over the weekend to see if the no start issue presented itself again.? The vehicle has started without incident since February.? We advised The Customer that the vehicle is starting fine and we cannot diagnose the issue if it does not present itself to us.? ? ? JD Byrider of Chicago strives to keep our customers in their vehicles for the life of their loan with our finance company [redacted] of Chicago.? The Mechanical Loan is offered to customers who may not have the necessary funds to complete repairs on their vehicle the day that the work is completed.? It is offered as a method to keep the vehicle affordable.? The goal of our program is not to merely sell a car, however to sell a program that is designed to improve the customer’s Credit over the life of their loan with [redacted] of Chicago.? Each customer is presented with a [redacted] prior to signing their closing documents.? This [redacted] is reviewed with the customer by the sales or finance staffI strive to ensure that each customer understands the entire cost of the vehicle that they are purchasing, to include Finance Charge, APR, taxes, fees, etc.? Additionally, I stress to each customer that the Finance Company has no penalty for prepayment.? They can pay ahead and pay less of a finance charge if they do so.? Lastly, I emphasize that we are financing a used vehicleI never make any guarantee that any particular vehicle will be free of maintenance or mechanical issues throughout the life of the contract.? However, my store, my service department and my staff will work to the best of our abilities to minimize the impact that these issues have on a customer’s life and finances.? I have expressed to The Customer that if she decides to voluntarily surrender the vehicle and no longer honor the contract this will have a negative impact on her Credit Report.? I empathize with The Customer and the frustration that she is going through however I have asked her repeatedly to give my store an opportunity to see her contract through to its completion.? I have told The Customer that I am waiving her service fee for this visit to the service department.? This is a good will effort to demonstrate to her that we are serious about keeping the cost of this vehicle affordable for her.? ? I cannot condone the initial experience that The Customer had with the sales staff, however I do not take this complaint lightly.? I cannot insure that The Customer’s vehicle will not experience mechanical issues going forward, it is a vehicle with 125,miles.? I can guarantee that my staff and I will work tirelessly for The Customer and my other customers to minimize the impact that these issues have on their life and their financesI hope that The Customer affords my Company the opportunity to earn her trust and patronageTell us why here

The Customer’s vehicle was purchased on 11/20/2015. She did return on 12/29/2015 with a broken wiper transmission. JD Byrider paid $123.65 and The Customer paid $100.00 to have this problem fixed. The Customer’s Vehicle returned on 04/04/2016 because the catalytic converter had... been stolen from her vehicle. The cost for a new Catalytic converter was $141.15. At the time the work was performed JD Byrider offered a Mechanical loan at 0% APR. The Customer paid $25.00 the day the work was completed and repaid the remaining $116.15 over two payments. The Customer returned with her vehicle to our service department on 10/10/2016, her complaints were that the engine felt like it jumps when first starting, hearing a humming noise when driving after shifting gears, multiple attempts to start the vehicle, and a humming noise when first starting. JD Byrider Service Technicians were unable to duplicate the concerns at the time of her visit. However the service technician noted that the transmission mounts and engine mounts and driver side axle seal needed replacing. The total cost of this work was $252.17. The Customer paid $100.00 the day the work was completed JD Byrider extended a mechanical loan of $152.17 for this work to be completed. The Customer returned in 11/25/2016 because her vehicle would not start. The Customer’s vehicle needed a new starter, spark plugs and plug wires, parts and labor for this work was $321.84. This work was covered entirely under The Customer’s warranty, she paid a $25.00 deductible. The Customer’s vehicle returned in 12/23/2016 because her wipers were not working. The wiper motor trans bolt had come off. JD Byrider removed the wiper motor, adjusted the wiper transmission arms, reinstalled the wiper motor and this corrected the issue. The Customer paid $45.00 for this work to be completed. The Customer’s most recent concern was that her vehicle would not start on the morning of Feb. 10th. She had the vehicle towed in and notified me. As soon as her vehicle showed up at our store I had my Service Manager [redacted] take a look at her vehicle. The vehicle would not start when it arrived, we pushed it into the service department and while it was being pushed it started. We kept the vehicle in the service bay and it started multiple times for us on Friday the 10th without issue. I advised [redacted] and The Customer that I would like to keep the vehicle over the weekend to see if the no start issue presented itself again. The vehicle has started without incident since 10 February. We advised The Customer that the vehicle is starting fine and we cannot diagnose the issue if it does not present itself to us. JD Byrider of Chicago strives to keep our customers in their vehicles for the life of their loan with our finance company [redacted] of Chicago. The Mechanical Loan is offered to customers who may not have the necessary funds to complete repairs on their vehicle the day that the work is completed. It is offered as a method to keep the vehicle affordable. The goal of our program is not to merely sell a car, however to sell a program that is designed to improve the customer’s Credit over the life of their loan with [redacted] of Chicago. Each customer is presented with a [redacted] prior to signing their closing documents. This [redacted] is reviewed with the customer by the sales or finance staff. I strive to ensure that each customer understands the entire cost of the vehicle that they are purchasing, to include Finance Charge, APR, taxes, fees, etc. Additionally, I stress to each customer that the Finance Company has no penalty for prepayment. They can pay ahead and pay less of a finance charge if they do so. Lastly, I emphasize that we are financing a used vehicle. I never make any guarantee that any particular vehicle will be free of maintenance or mechanical issues throughout the life of the contract. However, my store, my service department and my staff will work to the best of our abilities to minimize the impact that these issues have on a customer’s life and finances. I have expressed to The Customer that if she decides to voluntarily surrender the vehicle and no longer honor the contract this will have a negative impact on her Credit Report. I empathize with The Customer and the frustration that she is going through however I have asked her repeatedly to give my store an opportunity to see her contract through to its completion. I have told The Customer that I am waiving her service fee for this visit to the service department. This is a good will effort to demonstrate to her that we are serious about keeping the cost of this vehicle affordable for her. I cannot condone the initial experience that The Customer had with the sales staff, however I do not take this complaint lightly. I cannot insure that The Customer’s vehicle will not experience mechanical issues going forward, it is a vehicle with 125,361 miles. I can guarantee that my staff and I will work tirelessly for The Customer and my other customers to minimize the impact that these issues have on their life and their finances. I hope that The Customer affords my Company the opportunity to earn her trust and patronage. Tell us why here...

The concerned customer's car has been ready for pick up since 7/30/The work was completed on her car on 7/27/2016, however the Service Manager *** drove the vehicle for two days to confirm that all issues had been addressed. When the concerned customer first brought the vehicle in
in 05/20/we replaced the transmission. After replacing the transmission and road testing the vehicle we determined that the left front ball joints, sway bar links, rt front axel, left side tie rod, wheel bearing left wheel, needed replacing. In addition the Oil filter housing gasket was leaking. We presented these concerns to the customer and she stated that she did not want this work done at the time. In addition we recommended that she replace her air filter, wiper blades, left front head lamp and third brake light bulb. She declined this work as well. The customer redeemed her vehicle. The Customer did put $as a down payment for the transmission work. This is part of our mechanical loan program, which permits the customer to get work done on their vehicle if they do not have the entire amount due for the work. This is a non-interest bearing loan to be paid off in small increments along with the regular car payment. The customer returned 06/17/2016. The complaint was that the vehicle was binding when driving. We replaced the front differential, struts, the left side tie rod end, oil cooler gasket. During the road test the coil pack went bad, we replaced the coil pack and sway bar links at no cost to the customer. The customer returned stating that the car was still binding on 7/20/2016. We could not find anything wrong with the differential we replaced on 6/17/2016. We verified with *** ***, by VIN number that this vehicle took the ratio differential that we originally installedWe called our parts supplier, they shipped us a new differential which we replaced. We have completed road testing on the vehicle and there are no further issues at this time related to work or customer concerns. The customer's concerns have been documentedOur company cannot refund her down payment on the mechanical loan because it was taken in good faith and the work was completed per the customer request. The customer has a signed contract with JD Byrider/*** of Chicago. The customer has been made aware at each step in the service process of issues that she has with her vehicle. The customer has put 66,976 miles on the vehicle in the months since purchase. This is an average of over miles per month. This rate of driving has added undue wear and tear on a vehicle that had a year/mile limited warranty. The warranty program is set up with the expectation and understanding that the average consumer drives around miles a month. When we double the amount driven per month parts are going to go bad due to excessive wear and tear earlier than anticipated. Throughout the process we have attempted to keep the customer abreast of the situation and to fix the vehicle in a timely and safe manner. She cannot be exonerated of financial relations and communication due to the contract that was signed in good faith in November 2013

Complaint: ***
I am rejecting this response because: this company has not communicated anything to me! I have called and spoken to *** and or *** several times! I was not aware of my vehicle being ready because *** has not called me to notify me of anything! The only messages I've received was from *** about payments that's all! This company has several customers everyday disatified because they are *** and I have documents of maintenance on my vehicle that I've done on my own since I got the truck, I never used their services before May 2016! The complaints and *** videos were too risky concerning their work! They still have my truck in their possession and they can keep the truck! I have paid $273/wk for a rental car and need reimbursement ASAP!
Sincerely,
*** ***

On 12/29/We received an email from the customer stating that her vehicle had been impounded. "You all can go get your vehicle from the impoundment place at N SacramentoPer law enforcement, I can retrieve my items from the vehicle once you all have possession." On 1/5/We sent
the customer an email notifying her that we retrieved her vehicle from the impound on 1/4/2018. We had no contact from the customer until we were notified that she had filed bankruptcy and was coming to retrieve the vehicle. At this point I immediately notified the attorney that when we retrieved the vehicle from the impound there were no license plates on the vehicle when it was returned to our lot. We did not remove any items or plates from the customer's car. It was released to her with her knowledge of the plates not being on the vehicle. I cannot speak for what transpired to her car between December 24th when she knows that her license plates were on her vehicle and January 4th, when our company paid to have released from the impound Our company strives to provide the best possible experience for all customers.

Complaint: ***
I am rejecting this response because: this company has not communicated anything to me! I have called and spoken to *** and or *** several times! I was not aware of my vehicle being ready because *** has not called me to notify me of anything! The only messages I've received was from *** about payments that's all! This company has several customers everyday disatified because they are *** and I have documents of maintenance on my vehicle that I've done on my own since I got the truck, I never used their services before May 2016! The complaints and *** videos were too risky concerning their work! They still have my truck in their possession and they can keep the truck! I have paid $273/wk for a rental car and need reimbursement ASAP!
Sincerely,
*** ***

The Customer’s vehicle was purchased on 11/20/2015.? She did return on 12/29/with a broken wiper transmission.? JD Byrider paid $and The Customer paid $to have this problem fixed.? The Customer’s Vehicle returned on 04/04/because the catalytic converter had
been stolen from her vehicle.? The cost for a new Catalytic converter was $141.15.? At the time the work was performed JD Byrider offered a Mechanical loan at 0% APR.? The Customer paid $the day the work was completed and repaid the remaining $over two paymentsThe Customer returned with her vehicle to our service department on 10/10/2016, her complaints were that the engine felt like it jumps when first starting, hearing a humming noise when driving after shifting gears, multiple attempts to start the vehicle, and a humming noise when first starting.? JD Byrider Service Technicians were unable to duplicate the concerns at the time of her visit.? However the service technician noted that the transmission mounts and engine mounts and driver side axle seal needed replacing.? The total cost of this work was $252.17.? The Customer paid $the day the work was completed JD Byrider extended a mechanical loan of $for this work to be completed.? The Customer returned in 11/25/because her vehicle would not start.? The Customer’s vehicle needed a new starter, spark plugs and plug wires, parts and labor for this work was $321.84.? ? This work was covered entirely under The Customer’s warranty, she paid a $deductible.? The Customer’s vehicle returned in 12/23/because her wipers were not working.? The wiper motor trans bolt had come offJD Byrider removed the wiper motor, adjusted the wiper transmission arms, reinstalled the wiper motor and this corrected the issue.? The Customer paid $for this work to be completed.? The Customer’s most recent concern was that her vehicle would not start on the morning of Feb10th.? She had the vehicle towed in and notified me.? As soon as her vehicle showed up at our store I had my Service Manager *** take a look at her vehicle.? The vehicle would not start when it arrived, we pushed it into the service department and while it was being pushed it started.? We kept the vehicle in the service bay and it started multiple times for us on Friday the 10th without issue.? I advised *** and The Customer that I would like to keep the vehicle over the weekend to see if the no start issue presented itself again.? The vehicle has started without incident since February.? We advised The Customer that the vehicle is starting fine and we cannot diagnose the issue if it does not present itself to us.? ? ? JD Byrider of Chicago strives to keep our customers in their vehicles for the life of their loan with our finance company *** of Chicago.? The Mechanical Loan is offered to customers who may not have the necessary funds to complete repairs on their vehicle the day that the work is completed.? It is offered as a method to keep the vehicle affordable.? The goal of our program is not to merely sell a car, however to sell a program that is designed to improve the customer’s Credit over the life of their loan with *** of Chicago.? Each customer is presented with a *** *** prior to signing their closing documents.? This *** *** is reviewed with the customer by the sales or finance staffI strive to ensure that each customer understands the entire cost of the vehicle that they are purchasing, to include Finance Charge, APR, taxes, fees, etc.? Additionally, I stress to each customer that the Finance Company has no penalty for prepayment.? They can pay ahead and pay less of a finance charge if they do so.? Lastly, I emphasize that we are financing a used vehicleI never make any guarantee that any particular vehicle will be free of maintenance or mechanical issues throughout the life of the contract.? However, my store, my service department and my staff will work to the best of our abilities to minimize the impact that these issues have on a customer’s life and finances.? I have expressed to The Customer that if she decides to voluntarily surrender the vehicle and no longer honor the contract this will have a negative impact on her Credit Report.? I empathize with The Customer and the frustration that she is going through however I have asked her repeatedly to give my store an opportunity to see her contract through to its completion.? I have told The Customer that I am waiving her service fee for this visit to the service department.? This is a good will effort to demonstrate to her that we are serious about keeping the cost of this vehicle affordable for her.? ? I cannot condone the initial experience that The Customer had with the sales staff, however I do not take this complaint lightly.? I cannot insure that The Customer’s vehicle will not experience mechanical issues going forward, it is a vehicle with 125,miles.? I can guarantee that my staff and I will work tirelessly for The Customer and my other customers to minimize the impact that these issues have on their life and their financesI hope that The Customer affords my Company the opportunity to earn her trust and patronageTell us why here

Complaint: [redacted]
I am rejecting this response because:
They keep replacing the alternator n that not the problem I’m not satisfied with that car I just want whatever my that will be owe to me n I don’t want the car I’m scared I’m going to get stuck again what can I do about this I feel like they are forcing me to keep it I don’t care if I have to take the fall on my credit I don’t want it
Sincerely,
William [redacted]

The customer purchased his car on 4/14/2018.? The car was brought to the store during the week of 5/11/because the battery light came on.? Our staff inspected and found that the alternator was charging the battery.? We replaced the alternator under our warranty agreement, we paid
for the customer's tow to the store and we placed the customer in a loaner car.? The loaner car came back with an estimated $worth of damage that was not present when it was originally loaned out to the customer.? We returned the customer his vehicle on 5/18/2018.? The customer contacted us again stating that the vehicle get stuck in 3rd gear and the battery light came on again.? We checked the alternator again and found that the recently replaced alternator did not work properly.? We replaced the alternator again, and a lower straight lower control arm.? All the above work was done at the expense of the company and at no expense to the consumer.? Had the loaner vehicle been returned in the same condition that it was originally lent it would have been available for the customer when he brought the vehicle back to the store the first time.? The customer called numerous times to speak with the General Manager, the GM has returned his calls, he may have been busy at the time of the initial call but would call him back when he had time.? The GM and the service manager have reached out to the customer in regards to his vehicle being ready for pick up at this time.?

On 12/29/2017 We received an email from the customer stating that her vehicle had been impounded.  "You all can go get your vehicle from the impoundment place at 710 N Sacramento. Per law enforcement, I can retrieve my items from the vehicle once you all have possession." On 1/5/2018 We sent...

the customer an email notifying her that we retrieved her vehicle from the impound on 1/4/2018.  We had no contact from the customer until we were notified that she had filed bankruptcy and was coming to retrieve the vehicle.  At this point I immediately notified the attorney that when we retrieved the vehicle from the impound there were no license plates on the vehicle when it was returned to our lot.  We did not remove any items or plates from the customer's car.  It was released to her with her knowledge of the plates not being on the vehicle.  I cannot speak for what transpired to her car between December 24th when she knows that her license plates were on her vehicle and January 4th, when our company paid to have  released from the impound.  Our company strives to provide the best possible experience for all customers.

The concerned customer's car has been ready for pick up since 7/30/2016. The work was completed on her car on 7/27/2016, however the Service Manager [redacted] drove the vehicle for two days to confirm that all issues had been addressed.  When the concerned customer first brought the vehicle in...

in 05/20/2016 we replaced the transmission.  After replacing the transmission and road testing the vehicle we determined that the left front ball joints, sway bar links, rt front axel, left side tie rod, wheel bearing left wheel, needed replacing.  In addition the Oil filter housing gasket was leaking.   We presented these concerns to the customer and she stated that she did not want this work done at the time.  In addition we recommended that she replace her air filter, wiper blades, left front head lamp and third brake light bulb.  She declined this work as well.  The customer redeemed her vehicle.  The Customer did put $600.00 as a down payment for the transmission work.  This is part of our mechanical loan program, which permits the customer to get work done on their vehicle if they do not have the entire amount due for the work.  This is a non-interest bearing loan to be paid off in small increments along with the regular car payment.   The customer returned 06/17/2016.  The complaint was that the vehicle was binding when driving.  We replaced the front differential, struts, the left side tie rod end, oil cooler gasket.  During the road test the coil pack went bad, we replaced the coil pack and sway bar links at no cost to the customer.  The customer returned stating that the car was still binding on 7/20/2016. We could not find anything wrong with the differential we replaced on 6/17/2016.  We verified with [redacted], by VIN number that this vehicle took the 373 ratio differential that we originally installed. We called our parts supplier, they shipped us a new differential which we replaced.  We have completed road testing on the vehicle and there are no further issues at this time related to work or customer concerns.  The customer's concerns have been documented. Our company cannot refund her down payment on the mechanical loan because it was taken in good faith and the work was completed per the customer request.  The customer has a signed contract with JD Byrider/[redacted] of Chicago.  The customer has been made aware at each step in the service process of issues that she has with her vehicle.  The customer has put 66,976  miles on the vehicle in the 32 months since purchase.  This is an average of over 2000 miles per month.  This rate of driving has added undue wear and tear on a vehicle that had a 2 year/24000 mile limited warranty.  The warranty program is set up with the expectation and understanding that the average consumer drives around 1000 miles a month.  When we double the amount driven per month parts are going to go bad due to excessive wear and tear earlier than anticipated.  Throughout the process we have attempted to keep the customer abreast of the situation and to fix the vehicle in a timely and safe manner.  She cannot be exonerated of financial relations and communication due to the contract that was signed in good faith in November 2013

The Customer’s vehicle was purchased on 11/20/2015.  She did return on 12/29/2015 with a broken wiper transmission.  JD Byrider paid $123.65 and The Customer paid $100.00 to have this problem fixed.  The Customer’s Vehicle returned on 04/04/2016 because the catalytic converter had...

been stolen from her vehicle.  The cost for a new Catalytic converter was $141.15.  At the time the work was performed JD Byrider offered a Mechanical loan at 0% APR.  The Customer paid $25.00 the day the work was completed and repaid the remaining $116.15 over two payments. The Customer returned with her vehicle to our service department on 10/10/2016, her complaints were that the engine felt like it jumps when first starting, hearing a humming noise when driving after shifting gears, multiple attempts to start the vehicle, and a humming noise when first starting.  JD Byrider Service Technicians were unable to duplicate the concerns at the time of her visit.  However the service technician noted that the transmission mounts and engine mounts and driver side axle seal needed replacing.  The total cost of this work was $252.17.  The Customer paid $100.00 the day the work was completed JD Byrider extended a mechanical loan of $152.17 for this work to be completed.  The Customer returned in 11/25/2016 because her vehicle would not start.  The Customer’s vehicle needed a new starter, spark plugs and plug wires, parts and labor for this work was $321.84.   This work was covered entirely under The Customer’s warranty, she paid a $25.00 deductible.  The Customer’s vehicle returned in 12/23/2016 because her wipers were not working.  The wiper motor trans bolt had come off. JD Byrider removed the wiper motor, adjusted the wiper transmission arms, reinstalled the wiper motor and this corrected the issue.  The Customer paid $45.00 for this work to be completed.  The Customer’s most recent concern was that her vehicle would not start on the morning of Feb. 10th.  She had the vehicle towed in and notified me.  As soon as her vehicle showed up at our store I had my Service Manager [redacted] take a look at her vehicle.  The vehicle would not start when it arrived, we pushed it into the service department and while it was being pushed it started.  We kept the vehicle in the service bay and it started multiple times for us on Friday the 10th without issue.  I advised [redacted] and The Customer that I would like to keep the vehicle over the weekend to see if the no start issue presented itself again.  The vehicle has started without incident since 10 February.  We advised The Customer that the vehicle is starting fine and we cannot diagnose the issue if it does not present itself to us.    JD Byrider of Chicago strives to keep our customers in their vehicles for the life of their loan with our finance company [redacted] of Chicago.  The Mechanical Loan is offered to customers who may not have the necessary funds to complete repairs on their vehicle the day that the work is completed.  It is offered as a method to keep the vehicle affordable.  The goal of our program is not to merely sell a car, however to sell a program that is designed to improve the customer’s Credit over the life of their loan with [redacted] of Chicago.  Each customer is presented with a [redacted] prior to signing their closing documents.  This [redacted] is reviewed with the customer by the sales or finance staff. I strive to ensure that each customer understands the entire cost of the vehicle that they are purchasing, to include Finance Charge, APR, taxes, fees, etc.  Additionally, I stress to each customer that the Finance Company has no penalty for prepayment.  They can pay ahead and pay less of a finance charge if they do so.  Lastly, I emphasize that we are financing a used vehicle. I never make any guarantee that any particular vehicle will be free of maintenance or mechanical issues throughout the life of the contract.  However, my store, my service department and my staff will work to the best of our abilities to minimize the impact that these issues have on a customer’s life and finances.  I have expressed to The Customer that if she decides to voluntarily surrender the vehicle and no longer honor the contract this will have a negative impact on her Credit Report.  I empathize with The Customer and the frustration that she is going through however I have asked her repeatedly to give my store an opportunity to see her contract through to its completion.  I have told The Customer that I am waiving her service fee for this visit to the service department.  This is a good will effort to demonstrate to her that we are serious about keeping the cost of this vehicle affordable for her.   I cannot condone the initial experience that The Customer had with the sales staff, however I do not take this complaint lightly.  I cannot insure that The Customer’s vehicle will not experience mechanical issues going forward, it is a vehicle with 125,361 miles.  I can guarantee that my staff and I will work tirelessly for The Customer and my other customers to minimize the impact that these issues have on their life and their finances. I hope that The Customer affords my Company the opportunity to earn her trust and patronage. Tell us why here...