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J. D. Byrider of Harvey

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Reviews J. D. Byrider of Harvey

J. D. Byrider of Harvey Reviews (8)

First, [redacted] is comparing the current blue book value of a vehicle he purchased two years ago.  Further, he is confusing the numbers.  [redacted] paid $12,395 for the vehicle.  The $18,000 he is referring too is likely from the Truth in Lending Act disclosure, which is the sum of all payments under the contract (including interest, sales tax, and titling fees).  All this was explained to him in detail at the time of the sale and we video record our loan closings, a copy of which can be provided should he so desire.In the approximate 19 months he had possession of the vehicle, he put 36,000 miles on it.  The vehicle was sold with a 24 month/24,000 mile warranty (also included in the price) which he has far exceeded.  J.D. Byrider not only honored the warranty but CNAC paid many repair expenses beyond the scope of the warranty, going way above and beyond what we were contracted to do in an attempt to satisfy him. Ultimately, when he stopped paying his note, CNAC was no longer willing to pay expenses to repair the car.  He averaged nearly 2,000 miles a month on the vehicle, which certainly indicates it worked well for a majority of the time he owned it.  [redacted] requests are unreasonable. He wants either a title free and clear title to a car he has not paid for or an $18,000 vehicle, which is nowhere near the price he agreed to pay for the vehicle he purchased.  Regardless, he is way behind on the payments he agreed to pay to CNAC and short of [redacted] catching the note up in a lump sum payment, there is nothing CNAC or JD Byrider can do for him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I talk with someone and told them my daughter would pay me back but the fact remain that they took the money out without permission and they are taking responsibility for their actions. They are still saying my daughter called in the payments, She called in two payments and they took two payments without permission.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11231608, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Review: This Jb byrider store is one of the worst on customer service. The owner has replaced the service manager three times in the past six months, with the last service manager only being there for a couple of weeks! The new service manager called me with a follow up on a costumer satisfaction survey that their corporate office conducted in which I gave them a unsatisfactory rating.He had the nastiest attitude and justified all the wrong doing that goes on in his store even after he asked me to tell him what my issue was. He even asked me why I didnt purchase a car from another dealer if I had that many problems. I told him about my sunroof that had been leaking since I purchased the car a year ago, a sunroof that the previous manager and the owner insured me that they had on order and would fix free of charge due to my many issues with the car. I have had nothing but problems with the car ranging from doors no opening ( which they repaired numerous times),sunrof leaking,radio not working,air conditioner not working (which they repaired twice),alternator going out, and numerous other issues. When we do recieve service there they do not give us reciepts, stating that they would be mailed to us. When I asked them about geting a replacement car while my car was being repaired(which has been given to numerous customers)the new service manager stated that the old manager did that to please the customers, and I should expect to get one because its not in my contract even though ive saw it given to many customers! Months ago while serving in Afghanistan I had the same issue with the owner who blamed everything on the manager he just fired. The owner also had a unjustified,egotistical,iam always right attitude. The females who work in the repair section charge the customers odd amounts with no explation on why you are paying more than the $20 deductiable! I have contacted JD byrider's coporate office yet again to try to get these numerous accurances handled properly.Desired Settlement: I would like to see this company drastically improve on their customer service before they loose all of their cusstomers.

Business

Response:

As the owner of J.D. Byrider, I have had one conversation with Mr. [redacted] In approximately March or April of this year, Mr. [redacted] called the store from Afghanistan and asked to speak to me. That conversation began with him cussing me, and over the course of the first 5 minutes of the conversation, I was not allowed to speak while he proceeded to berate me and cuss me. I would estimate he said at least 15-20 cuss words in this 5 minute span and many of them were personally directed at me. When I was finally allowed to speak, I told him that if he continued to talk to me that way, we would no longer help him with his vehicle problems. Once he calmed down, I told him we would look at the problems with his car and address them at no charge to him. However, I specifically explained that if the sunroof is leaking, we would do our best to fix it but we were not willing to replace it. That is the only conversation I have ever had with him.

I obviously cannot speak to previous conversations he had with other employees who no longer work here, but I was forced to terminate 2 service managers and have hired a new one who started about 6 weeks ago. The new service manager called Mr. [redacted] today in an attempt to address a negative customer survey Mr. [redacted] gave us. The service manager attempted to explain to Mr. [redacted] that we have gone out of our way to try and help him, but unfortunately he experienced the same excessive and unreasonable response full of colorful language that I did a few months ago.

Mr. [redacted] and his wife purchased their car one year ago tomorrow, on June 26, 2012. Since they purchased the car, the vehicle has been in the service department 6 times according to our records. 2 of those visits were for oil changes. Other than oil changes, the vehicle was in our shop on May 28, 2013 for a new alternator and a battery. On April 11, 2013, the vehicle was in our shop to repair the window, door latch, and sun roof. On 02/13/13, the A/C was repaired, and on 11/08/2012, the door lock was repaired.

We include with the sale of our vehicles a 24 month/24,000 mile limited warranty. It is important to note that the ONLY repair we have done so far that was covered by the warranty was the 05/28/2013 replacement of the alternator and the battery. At that time, the [redacted]'s were charged $20, which is the deductible for a warranty repair. All other repairs were outside the scope of the warranty and therefore were solely the financial responsibility of the [redacted]'s. In spite of this, the [redacted]'s were not charged for any of these repairs, which have totalled over $600. These repairs were done solely out of goodwill.

We specifically tell our customers, and have them sign an acknowledgement, that we do not provide them loaner cars when their car is in the shop. In extreme circumstances, where a car is in the shop for an extended period of time, we will provide one at our discretion.

As far as reciepts are concerned, it is our practice to provide reciepts for all service repairs. If we failed to do so, these can be reprinted for the customer.

In summary, since their purchase of the car, we have performed just shy of $1000 in repairs for which they have paid a total of $20. Over $600 of these repairs were performed for free, solely out of goodwill, with no obligation on our part to do so. To our knowledge, with the possible exception of the leaking sun roof, the car is working normally at this time. Further, we have been subject to Mr. [redacted]'s crude language and verbal assault in appreciation of our efforts. I am strained to figure out a way we could serve Mr. [redacted] any better than we have.

Sincerely,

Owner, J.D. Byrider

Review: Payments were withdrawn from my account without authorization. It was supposed to be a one time payment and they took two other payments with out permission. One of the employees told me that they did not do it. Then another employee told me that it was a mistake. This company should be investigated.Desired Settlement: I would like an apology ,my card number taken off their files in writing, and my account credited.They also need to be investigated because they may be doing this to someone else.

Business

Response:

Ms. [redacted]'s daughter called in a payment on her account and evidently used Ms. [redacted]'s credit card. According to her complaint, the first time she did this, it was with Ms. [redacted]'s permission. Ms. [redacted]'s daughter subsequently called in two more payments on her account using Ms. [redacted]'s card. On each occasion, the 3 digit security number was given to us. We have since spoken to Ms. [redacted], explained what happened and apologized. Ms. [redacted] told us she did not want the money refunded because her daughter paid her back. I think the situation has been resolved, but Ms. [redacted] is free to contact us if she feels that it has not been resolved. [redacted]CNAC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I talk with someone and told them my daughter would pay me back but the fact remain that they took the money out without permission and they are taking responsibility for their actions. They are still saying my daughter called in the payments, She called in two payments and they took two payments without permission.

Regards,

I Just wanted to send out a consumer beware notice, and also thank J.D. Byrider for reminding me to check reputations before investing.

Briefly as possible: When you call, be prepared for a 5 minute prepared speech about how its all peaches and cream. Bad credit no problem, 2 months to accumulate down payment, 2 year warranty, etc....

Cool, so whats the price for this 10yr used vehicle you've listed?......

"Uhh... well I'm going to tell you everything except the answer to what you just asked me, and beat around the bush to avoid telling you that basically, we make up prices as we go. But hey, whats important is that we're in the business of helping people repair their credit."

Sir, products have prices. I need to know the base price so I can do the math.

"Uhhh, weeelll.. let me give you another long spiel about how we're here to help people build their credit. I'll compare buying this 10yr used car to totally unrelated purchases if that helps."

Sir, I just want a solid base price on a tangible item.

"Weelll, let me attempt to condescend you and make it seem like you don't understand whats really going on here."

Sir, this seems a bit fishy to me

"Well, let me brag about our reputation that you can find online. You are clearly a fool for not joining in on the band of happy customers we have accumulated in our many years of business."

This is what the representative was bragging to me about, in defense of my calling them on their BS.

1.1 stars out of 131 ratings - consumeraffairs.com/auto…

1.9 stars out of 162 ratings - [redacted]

1.5 stars on Yelp - http://www.yelp.com/biz/j-d-byrider-harvey

the list goes on.....

In summary, I'm sure they have taken advantage of many of average, desperate consumers. But today, they encountered a local, seasoned business owner and professional.

From what I gather speaking to others who have dealt with these type of "businesses", they say whatever it takes to get you in the door, except the price. Then by the time you leave, they'll try to get you into 50 "optional" add-ons at an additional $5-10K, not including interest.

I hope you've found this information valuable and wish you the best in your search... ELSEWHERE... PLEASE!!!

Note to Owner: When trying to condescend someone, at least bring some intelligence to the table. "You can fool some people sometimes, but you can't fool all the people all the time."

Review: I am being forced to pay for a car that is not worth the price that I'm being forced to pay. A 2003 Dodge stratus that had 109000 miles on it.the front Axelrod broke on it and it was totalled with an insurance claim by jd byrider. Every seal on the engine started leaking oil badly after that.the transmission leaks constantly and the front axel is on the verge of breaking again. They refused to repair it again so I stopped paying them and they repoed my only transportation to commute to work to take care of my family. Kelly's blue book has a 2003 Dodge stratus that had 109000 miles on it for under $4,000.00. They said that I will be sued for the rest of the money and not get the car back. I'm being strong armed for a lemon. They repoed the car illegally without notice or court order by stealing the car in the wee hours of the night.Desired Settlement: I want half of my money back that I paid for the lemon or the car and title free and clear.

Business

Response:

[redacted] purchased a car from us on March 29, 2014. Apparently, [redacted] believes based on a Carfax report that the car was in an accident prior to us selling him the vehicle. I have attached an Autocheck vehicle history report that shows the car has never been in an accident. If [redacted] has been in an accident with the vehicle, then he needs to provide us information on that accident so we can file an insurance claim. [redacted] is currently 131 days late on his payments and has been late on his payments since May of 2015. His last payment was made on 12/12/2015 and that was for $60 (his regular payment is $94.78/weekly). We have tried to work with him and offered him an opportunity to try and catch up on his payments with his tax return, but he did not do that. On March 14, 2015 we had his car repossessed legally by a Louisiana licensed repossession agent, ARB of Louisiana. Louisiana law does not require a court order to repossess a vehicle. Pursuant to Louisiana Law, a notice of default and intent to repossess was sent to [redacted] last known address on December 8, 2015. We have never refused to work on [redacted] car, we have just refused to work on it for free. [redacted] does not want to pay for any work to be done on his vehicle, nor does he want to pay his car note. In the 2 years since he purchased his vehicle, we have performed $3,269.88 worth of work on his vehicle and he has paid a total of $20 for those repairs. $778.35 of that work was covered by our warranty. The remaining $2,491.53 was done out of goodwill. We have worked with [redacted] time and time again and can no longer perform free service work for a customer that refuses to even pay his car note.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11231608, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,I

Gerald Johns

jd byrider knows that the car is a "lemon " and that they financing the car at a new vehicle price. The blue book value on a Dodge stratus 2003 with 109000 miles is under $4,000.00, opposed to the $18,000.00 they are financing. The front Axelrod broke, it had a major oil leak, the transmission is leaking, and the check engine light has been on from the time I first purchased the car. I asked them to put me in something worth $18,000.00 but they refused.

Business

Response:

First, [redacted] is comparing the current blue book value of a vehicle he purchased two years ago. Further, he is confusing the numbers. [redacted] paid $12,395 for the vehicle. The $18,000 he is referring too is likely from the Truth in Lending Act disclosure, which is the sum of all payments under the contract (including interest, sales tax, and titling fees). All this was explained to him in detail at the time of the sale and we video record our loan closings, a copy of which can be provided should he so desire.In the approximate 19 months he had possession of the vehicle, he put 36,000 miles on it. The vehicle was sold with a 24 month/24,000 mile warranty (also included in the price) which he has far exceeded. J.D. Byrider not only honored the warranty but CNAC paid many repair expenses beyond the scope of the warranty, going way above and beyond what we were contracted to do in an attempt to satisfy him. Ultimately, when he stopped paying his note, CNAC was no longer willing to pay expenses to repair the car. He averaged nearly 2,000 miles a month on the vehicle, which certainly indicates it worked well for a majority of the time he owned it. [redacted] requests are unreasonable. He wants either a title free and clear title to a car he has not paid for or an $18,000 vehicle, which is nowhere near the price he agreed to pay for the vehicle he purchased. Regardless, he is way behind on the payments he agreed to pay to CNAC and short of [redacted] catching the note up in a lump sum payment, there is nothing CNAC or JD Byrider can do for him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11231608, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This Jb byrider store is one of the worst on customer service. The owner has replaced the service manager three times in the past six months, with the last service manager only being there for a couple of weeks! The new service manager called me with a follow up on a costumer satisfaction survey that their corporate office conducted in which I gave them a unsatisfactory rating.He had the nastiest attitude and justified all the wrong doing that goes on in his store even after he asked me to tell him what my issue was. He even asked me why I didnt purchase a car from another dealer if I had that many problems. I told him about my sunroof that had been leaking since I purchased the car a year ago, a sunroof that the previous manager and the owner insured me that they had on order and would fix free of charge due to my many issues with the car. I have had nothing but problems with the car ranging from doors no opening ( which they repaired numerous times),sunrof leaking,radio not working,air conditioner not working (which they repaired twice),alternator going out, and numerous other issues. When we do recieve service there they do not give us reciepts, stating that they would be mailed to us. When I asked them about geting a replacement car while my car was being repaired(which has been given to numerous customers)the new service manager stated that the old manager did that to please the customers, and I should expect to get one because its not in my contract even though ive saw it given to many customers! Months ago while serving in Afghanistan I had the same issue with the owner who blamed everything on the manager he just fired. The owner also had a unjustified,egotistical,iam always right attitude. The females who work in the repair section charge the customers odd amounts with no explation on why you are paying more than the $20 deductiable! I have contacted JD byrider's coporate office yet again to try to get these numerous accurances handled properly.

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Description: Auto Dealers - Used Cars

Address: 1400 Westbank Expressway, Harvey, Louisiana, United States, 70058

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