J D Byrider

The service center is willing to install, however, [redacted] would be responsible for paying for the parts.  Here is the estimate for the catalytic converter: Converter $570.98 Gasket $12.59       Parts tax $35.01 = $618.58 Labor $75.00 + tax $4.50 = $79.50 Combined total = $698.08

In
the case of [redacted], we have reviewed this matter with the full
cooperation of the J.D. Byrider/CNAC franchise in question.  [redacted] is upset regarding...

his
previous account with CNAC. 
[redacted] purchased a 2003 [redacted] on August 11, 2014 from the J.D.
Byrider franchise located in East Stroudsburg, PA.  Records indicate that the CNAC franchise did,
in fact, make payment arrangements with [redacted] in a show of goodwill
to assist him with his situation. 
Unfortunately, [redacted] made the decision to purchase a different
vehicle elsewhere and return the 2003 [redacted] to the J.D. Byrider/CNAC
franchise.  Per management, [redacted] returned the vehicle on January 27, 2015 and signed a voluntary
surrender agreement.  [redacted]
should be aware that the 2003 [redacted] will be sent to auction, and that
he will be held responsible for any deficiency balanced owed on the
account.
J.D. Byrider strives to achieve the
satisfaction of each and every customer. 
The J.D. Byrider/CNAC franchise was sorry to learn of [redacted]’s
dissatisfaction as expressed in his complaint to your office.  If [redacted] has any questions
regarding the sale of the vehicle, it is recommended that he contact CNAC directly
at ###-###-####.
Thanks,
J.D. Byrider/CNAC Customer Service

Initial Business Response /* (1000, 6, 2015/11/12) */
this is a confusing complaint. Our managing partner spoke to customer and received authorization to run card. The same day customer called and wanted payment reversed and it was done the same day. The customer called our office daily as her...

bank put a hold on the account. Our staff made a three way call to the bank for customer to help clear up issues. Customer thought we had taken out an additional payment when in fact it was just her bank putting the hold on. Customer did come in and make up the payment and is in good standing. The vehicle was repaired and on October 30 she was called for a service review and gave the company a positive review. At this time we believe all issues have been handled.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

[redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider[redacted]n question.  [redacted] is upset regarding his vehicle.  As a result, he is requesting to be released from his contract. [redacted] purchased a [redacted] on...

January 7, 2017 from the J.D. Byrider franchise located in [redacted]  Thevehicleiscoveredby a24monthor24,000 mile service agreement which mainlycoveredthe major components of the power train. While the J.D. Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use.  Although not offered under the service agreement, management agreed to provide [redacted] with a loaner vehicle.  However, he refused to take possession.  J.D. Byrider strives to achieve the satisfaction of every customer.  TheJ.D. Byrider[redacted] wassorrytolearnof [redacted] dissatisfaction as expressed in his complaint to your office. Nevertheless,theyareunableto adhere to his requested resolution.  Please note that theservicecenter has upheld their serviceagreementobligations in full, and that [redacted] has hadzerooutofpocketexpenses for repairs.  The J.D. Byrider[redacted] franchise would like toapologizeto [redacted] foranyinconvenience,andhopestomoveforwardamicably in their relationship with him.Thanks,J.D. Byrider[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The company failed to tell the entire story leaving out how they stated I would have to return the vehicle from the due date of the payment until I received my check and then pay up to date leaving me without a car for that time frame. in this particular first case I would have been without a car for 5 days.I feel I should not be penalized by having to return the car until I get paid and was more than willing to make double payments but only on a monthly basis. This means I would be without a car for anywhere from several days to week(s) until the payment could be made. Then they tell me I should go and borrow the money from someone to make the payment while waiting to be paid.
Regards,
[redacted]

This is in response to the complaint received from Ms [redacted].  She did buy the vehicle in Aug of 2015 and entered into a retail installment contract with [redacted].  Her complaint has been researched thoroughly and found to not be accurate on our end.  Ms. [redacted] was repossessed in...

March of 2017.  At that time she was over 60 days delinquent with no contact in over a month.  60 days delinquent means she was over 5 payments behind on her biweekly contractual payments, not 1/2 payment.  Her vehicle was sold at an auction as legally required, and she is responsible for the remaining balance.  Please have her contact us at [redacted] as soon as possible to set up arrangements and avoid the potential of wage garnishment.

In
the case of [redacted], we have reviewed this matter with the full
cooperation of the J.D. Byrider/[redacted] franchise in question.  [redacted] is upset regarding her...

account.
[redacted] purchased a 2003 [redacted] on September 17, 2013 from the J.D.
Byrider franchise located in Easton, PA. 
Prior to purchase, [redacted] went through
a closing procedure where every area of the contract
was explained in thorough detail.  During this process all
parts of the contract, including the final financed price of the vehicle and
interest rate applied were explained to her.  Once she stated that he
understood the agreement, she was then asked to sign her name to the contract
signifying she agreed to honor it.  Per
management, [redacted] contacted the Easton location in early 2015 stating
that the vehicle was impounded.  [redacted] was able to retrieve the vehicle, however, she was involved in an
accident shortly thereafter. 
Subsequently the vehicle was deemed a total loss by her insurance provider. Records
indicate that [redacted]’s insurance provider mailed the claim check directly
to her.  [redacted] proceeded to cash
the check without disbursing any of the funds to the [redacted] franchise.  [redacted] should be aware that she is still
responsible for the remaining balance on her account.
J.D.
Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to
learn of [redacted]’s dissatisfaction as expressed in her complaint to your
office.  At this time, it is recommended
that [redacted] contact [redacted] management directly at [redacted] to discuss
her account/vehicle.  
Thanks,
J.D. Byrider/[redacted] Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] I am rejecting this claim because I actually pulled up my credit report and jj byrider was on my credit report and the salesman was very rude n unproffesional and there guarntee qas not a guanrntee they are false advertisment and a scam and want you too pay high ammounts for a car when they say they work with your budget and they actually dont 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

In
the case of [redacted], we have reviewed this matter with the full
cooperation of the J.D. Byrider/[redacted] franchise in question.  Ms. [redacted] is upset regarding her
account.  As a result, she...

would like to
return her vehicle and have her contract cancelled.
Ms.
[redacted] purchased a 2008 [redacted]5 on June 19, 2015 from the J.D. Byrider
franchise located in East Stroudsburg, PA. 
Prior to purchase,
Ms. [redacted] went through a closing procedure where the contract was reviewed.  During
this time, the purchase price and financing terms were explained
to her.  Once she stated that she understood the agreement, she then
signed her name to the contract. Comparing the
purchase of a vehicle through the J.D. Byrider program to the pricing listed
from a third-party is not an accurate measurement of vehicle value. 
The vehicles that are sold through J.D. Byrider undergo not only a
comprehensive pre-sale inspection, but also a significant reconditioning
process prior to sale.  A third-party’s estimated resale value of the
vehicle would not take these factors into consideration.  The purchase
price of the vehicle was clearly outlined in the Retail Installment Contract
and Security Agreement signed by Ms. [redacted] at the time of purchase, and was
referenced multiple times throughout theclosing process.  The J.D. Byrider/[redacted] franchise denies
misleading Ms. [redacted] in any way regarding her purchase.  Per management, [redacted] has no record of
speaking with Ms. [redacted] regarding her account.  Account notes indicate that Ms. [redacted]’s
first contractual payment is due August 28, 2015.
J.D.
Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to
learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your
office.  Nevertheless, the J.D.
Byrider/[redacted] franchise is unable to adhere to Ms. [redacted]’s requested
resolution to accept her vehicle back and cancel her contract.The
J.D. Byrider/[redacted] franchise will continue to accommodate Ms. [redacted] to the
best of their abilities, and hopes to move forward amicably in their
relationship with her.
Thanks,
J.D. Byrider/[redacted] Customer Service

2006 Chevy HHR was paid off. I received the title, but did not receive the key that CNAC financing was supposed to send me.
I called CNAC on 5/38/13 and my account rep answered the phone. I asked about the key to my vehicle. I informed her that I already paid off the car and received the title, but no key. She said she didn't know if they had an extra key to my car. I informed her that they did because I had to have another key made and had to borrow the key they had for about two hours one day. Then it was returned to them. Then she looked up my account and said that it is noted that the key was sent with the title. I told her this wasn't the case. Then she said again that the key was mailed. I told her that I didn't get it with the title. She stated and I quote, "I can't compensate for the mail." I asked her what she meant by that because I received the mail she sent. It just didn't have the key. Then she said and I quote, "You're calling me a liar!" I was floored and this is when I stated getting upset. Then I told her that she was calling me a liar because the key was not in the envelope with the title. I asked her if she sent two envelopes and she said no. She sent only one and the key was in there. She again stated that she can't compensate for the mail. I told her the key wasn't in what she sent me. I told her she was being very rude. Her response, "I am not! We don't open until 9 so you are very lucky I even answered the phone." I couldn't believe her behavior. It is the worst customer service I've ever had at any company. I asked to speak with a supervisor and she said she was the manager. Then she started saying repeatedly "we open at 9 and you can call my boss then." I told her at that time that I would definitely be calling back to speak with her boss. My husband and I are both teachers. I'm currently working on my PhD. This customer service rep talked to me like I was very stupid and would just believe that the key mysteriously disappeared from the envelope before I received it at our house. My husband was laughing when we originally received the envelope from CNAC because it was flat. He stated, "No key in here", before we even opened. There wasn't a key in that envelope. This representative will not acknowledge and just says that she is not responsible for the mail. Does this make any sense to you, because it is completely absurd to me! If she lost the key, then say so. Instead, she reverts to telling me that I'm calling her a liar. Who does business like this? We will never use CNAC again and have nothing good to say about it because of this one representative. She is representing the whole company when she talks to customers this way. It is unheard of that CNAC permits her to act in such a way!

Worst nightmare ever. I bought the car in December of 2013. In March of 2014 the car needed a brand new transmission. Yes it was covered under the warranty, however, since we have had the car back, it rides rough, sometimes the car will not take off you have to put put in order for it to go, when you make right hand turns coming on or off the freeway the car completely shuts off. I have a 1 year old daughter that has to ride in that unsafe car every single day! I took the car to the JD Byrider service center and all they can say is we put the car up in the air and nothing is leaking so I do not think anything is wrong. This is the worst car experience I have been stuck in. It is miserable to know I fear to drive my 2006 Chevy Impala everyday with my 1 year old daughter in it because JD Byrider is not doing their job by fixing the car the right way! Not to mention, they said I had a bent strut, they say the replaced the strut THAT I PAID CASH FOR, but yet the car still makes a thump noise when you turn the wheel to the right as if the strut is still not replaced. This has to get fixed or the only other thing I can think of is to just get a lawsuit.

Jd byrider is the worst company I have ever dealt with. They harass you and do not work with you at all.they are rude and have unreasonable policies. They're vehicles are no where near worth what you pay for them. They are swindlers and I don't want to feel with them anymore. I contacted them 2 weeks before I switched to my new job letting them know that I was going to be paid on a different week and they in turn basically gave me no leniency or help. They talk about helping the customer but they degrade and humiliate you instead. They call and harass you until they get the money and then always say can you loan it from someone. Quite frankly to pay this much money every two weeks ids ridiculous.