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J D L Data Solutions

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J D L Data Solutions Reviews (1)

Product was purchased under the promise of fulfilling our needs. Product did not satisfy our requirements. Business refuses return of the product.
August 6, 2013 I contacted the supplier requesting a passport [redacted] for my business. He stated by e-mail "We can capture data on the bottom of the passport [redacted] read it into any application. If you wanted to read this data in Excel or any other application it will work. I'm attaching an example of what the data could look like in an Excel file. We can give you all or some of the data in the passport."
He also promised free technical support to make it work.
After a week of trials, the passport [redacted] did not satisfy our needs (since we needed all of the characters in the passport ** be read and transferred to the computer).
I contacted Mr. [redacted] (owner and developer) and he refused to refund 100% of the total payed arguing that 35% had to pay off paper work and the time he invested supporting us. After I told him that I was going to file a complaint he replied the following: "I will no longer take your product back. Please go to The Business bureau then. I don't have to take it back, and I don't offer a return policy. I was doing this to help you a little. The product was paid for,and is now yours. If you send it back, I will refuse the package".

A service was not provided and as an unsatisfied customer I am asking for a full refund. The product is still new (only read two passports) and in its original package.

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Description: Internet Shopping

Address: Gilroy, California, United States, 95020

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