J & H Plumbing, LLC

My water heater had burst in my garage and needed service ASAP. From calling to schedule service to J&H Plumbing coming to my house to perform the service, everyone was courteous, polite, efficient and very professional. J&H Plumbing did a amazing job. They arrived within the scheduled time and was knowledgeable and resourceful. In the future I will always call J&H Plumbing for my plumbing needs as well as recommend to my friends.

DO NOT do business with these people.

I called them out to look at my water softener due to a leak. The tech pulled the valve body off the unit and wrapped the threads in teflon tape. Screwed it back on, it still leaked. When he tried to take it off the whole valve body broke off the threads. I chalked it up to age and said lets get it repaired. He took my whole unit to their "repair people" and advised me the job would cost $400 total. A new valve body, and resin. I agreed.

The tech left no receipt, or no contact info of any kind. Fast forward 3 weeks with no calls or updates I dug through my inbound calls and found his number. When I called he advised me the softer was repaired and could be delivered, I expected a call that day to confirm pricing and delivery date. The next day at 7:30am I get a call advising me that the unit could not be repaired because they could not get the broken threads out of the tank.I was advised I should buy a new softer for 900 - 1200 dollars. I requested to speak with a manager. No sense of urgency to my issue, I called them back 4 times before I was able to speak with someone.

When I finally got a hold of a manager I told her on the phone I want it back, and I don't feel they earned their $100 labor charge for ignoring me for 3 weeks, and what I feel was the result of their tech putting the valve body on to tightly causing the threads to be so jammed a repair company could not get them out, and my whole unit is junk. I was happy to pay to have it repaired, but when I'm told its not repairable is where I draw the line. They caused it to not be repairable, end of story.

After an awful phone call with their management where I was advised I would be paying their trip charge or I would not get the equipment back I told them to keep it, because its junk anyhow and I will go to my grave before I pay a company for this kind of service.

So basically at the end of the day all J & H pluming did for me was come to my house and steal my water softener.

DO NOT give them your business.

My water heater had burst in my garage and needed service ASAP. From calling to schedule service to J&H Plumbing coming to my house to perform the service, everyone was courteous, polite, efficient and very professional. J&H Plumbing did a amazing job. They arrived within the scheduled time and was knowledgeable and resourceful. In the future I will always call J&H Plumbing for my plumbing needs as well as recommend to my friends.