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J & J Cars

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J & J Cars Reviews (1)

I purchased an engine that was damaged and reached out to the merchant several times to try to resolve the issue by way of warranty.On February 6 2016 I purchased an engine form J&J Auto Savage 3934 Hwy 72 in Lamar, MS XXXXX. We were told to pick the engine up on Monday, they should at that time have it removed from the wrecked vehicle. On February 8, my husband returned to pick up the engine, and noticed it was covered in fluid an also the valve cover gasket was broke. We took the engine to the mechanic to have the engine installed. Then is when the mechanic noticed the broken valve and the 4 missing coils We then called him back to let him know of the damage and missing coils and his reply was "someone must have stolen them off". He then tried to bargain with us by offering give us a dvd player from the wrecked vehicle to compensate for the missing coils. As the call continued he accused us of calling his son a liar about the engine and the damage. I reached back out to him on February 25, to ask if we can resolve this matter, he asked for a picture of the damage and advised me he will call me as soon as he got it, this did not happen. I followed up on February 26, to see if he in fact got the picture as well as if we can resolve this matter. He stated that he did notice the damage and that I can bring the engine back, but do not bring my husband. I asked him why and he said he called my son a liar and as a matter of fact just keep the [redacted] motor, and hung the phone up in my face. I tried t call him back twice but he would not take my call to try to resolve this.Desired SettlementI would like a refund, due to the fact, if he replaces it and it need to be warrantied out again, I will have to go through the same trouble all over again. At this point I would like no further trade to take place between myself and J&J Auto.

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Description: Auto Services

Address: 3934 Highway, Lamar, Mississippi, United States, 38642

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